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The Ritz-Carlton, Shenzhen

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Premium bedding, down duvets, minibar, in-room safe
Seasonal outdoor pool, free pool cabanas, pool umbrellas
Terrace/patio
Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe

Overview of The Ritz-Carlton, Shenzhen

The Ritz-Carlton, Shenzhen

5.0 star property

9.4/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
116 Fuhua San Road, Futian District, Shenzhen, Guangdong, 518048

Explore the area

  • Popular LocationCoco Park4 min walk
  • Popular LocationShenzhen Convention and Exhibition Center15 min walk
  • Popular LocationShenzhen City Hall16 min walk
  • AirportHong Kong (HKG-Hong Kong Intl.)54 min drive

Room options

About this area

Shenzhen

Located in Futian neighbourhood, The Ritz-Carlton, Shenzhen is connected to a shopping centre. The area's natural beauty can be seen at Shenzhen Lianhuashan Park and Shenzhen Safari Park, while Splendid China Folk Village and Happy Valley are popular local attractions. Don't miss out on a visit to Window of the World.

What's nearby

  • Coco Park - 4 min walk
  • Shenzhen Convention and Exhibition Center - 15 min walk
  • Shenzhen City Hall - 16 min walk
  • Shenzhen Civic Center - 2 min drive
  • Huanggang Border Crossing - 11 min drive

Getting around

  • Shenzhen Convention and Exhibition Center Station - 1 min walk
  • Hong Kong Lok Ma Chau Station - 3 min drive
  • Shenzhen (SZX-Shenzhen Intl.) - 33 min drive

About this property

The Ritz-Carlton, Shenzhen

5-star luxury hotel located in Futian
A nightclub, a round-trip airport shuttle and a poolside bar are just a few of the amenities provided at The Ritz-Carlton, Shenzhen. Indulge in a Thai massage, a body scrub and aromatherapy at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature international cuisine and brunch. Yoga classes and Pilates classes are offered at the 24-hour gym; The Ritz-Carlton, Shenzhen also has a terrace, a coffee shop/cafe and a garden. In addition to a hair salon and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool with free cabanas and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), limo/town car service and an electric car charging station
  • Express check-out, coffee/tea in the lobby and tour/ticket information
  • Guest reviews speak highly of the helpful staff and first-rate property condition
Room features
All 280 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as pillow menus and laptop-friendly workspaces.
Other amenities include:
  • Down duvets, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with rainfall showers and deep-soaking baths
  • TVs with satellite channels and DVD players
  • Separate sitting areas, daily housekeeping and desks

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Off-site parking available (CNY 60 per day)
  • 24-hour return airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 217 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Flavorz
  • Xingli
  • Paletto
  • Curv
  • Onyx

Things to do

  • 24-hour fitness centre
  • 2 hot tubs
  • Aerobics classes
  • Full-service spa
  • Nightclub
  • Pilates classes
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (16243 square feet of space)
  • A meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massage - hot stone
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar in bath
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height worktop and sink
  • Low-height electrical outlets in bathroom
  • Portable bath seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • DVD player
  • iPod dock
  • Satellite channels
  • TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from January 12 2022 to December 31 2022 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 450.0 per stay.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: CNY 217 per person (approximately)
  • Airport shuttle fee: CNY 600 per vehicle (one way)
  • Nearby parking fee: CNY 60 per day
  • Rollaway bed fee: CNY 450.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 18 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Ritz-Carlton Hotel Shenzhen
Ritz-Carlton Shenzhen
Shenzhen Ritz-Carlton
Ritz-Carlton Shenzhen Hotel
The Ritz-Carlton, Shenzhen Hotel Shenzhen
The Ritz Carlton Shenzhen
The Ritz Carlton, Shenzhen
The Ritz-Carlton, Shenzhen Hotel
The Ritz-Carlton, Shenzhen Shenzhen
The Ritz-Carlton, Shenzhen Hotel Shenzhen

Frequently asked questions

Does The Ritz-Carlton, Shenzhen have a pool?

Yes, this property has a seasonal outdoor pool. The swimming pool will be unavailable from January 12 2022 until December 31 2022 (dates subject to change).

How much does it cost to stay at ?

As of 28 Nov,2022, prices found for a 1-night stay for 2 adults at on 4 Dec,2022 start from S$235.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Ritz-Carlton, Shenzhen?

Self-parking is free at this property.

What time is check-in at The Ritz-Carlton, Shenzhen?

Check-in is from 2:00 PM - anytime.

What time is check-out at The Ritz-Carlton, Shenzhen?

Checkout is at noon.

Does The Ritz-Carlton, Shenzhen provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CNY 600 per vehicle applies.

Where is The Ritz-Carlton, Shenzhen located?

Located in Futian, this luxury hotel is within a 15-minute walk of Coco Park and Shenzhen Convention and Exhibition Center. Shenzhen Lianhuashan Park and Splendid China Folk Village are also within 6 mi (10 km). Shenzhen Convention and Exhibition Center Station is only a 2-minute walk and Futian Station is 9 minutes.

Overall score and ratings

9.4

Exceptional

Rating 10 - Excellent. 238 out of 317 reviews" "
" "10 - Excellent 75%
Rating 8 - Good. 61 out of 317 reviews" "
" "8 - Good 19%
Rating 6 - Okay. 10 out of 317 reviews" "
" "6 - Okay 3%
Rating 4 - Poor. 5 out of 317 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 3 out of 317 reviews" "
" "2 - Terrible 1%

9.3/10

Cleanliness

9.4/10

Staff & service

9.3/10

Amenities

9.1/10

Property conditions & facilities

10.0/10

Eco-friendliness

10/10 Excellent

Greg
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were so friendly and helpfull. The moment I got out of our car my young daughter needed to use the bathroom and there were three ladies that helped take her to the bathroom while my wife parked the car in the hotel basement.
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Ashley
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fave Hotel in SZ
We had an in red second staycation at the Ritz. The staff are phenomenal and the service and welcoming atmosphere are unmatched. We were so comfortable in our beautiful room, and we love the location.
Stayed 2 nights in Nov 2021

10/10 Excellent

I
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service
We are spending 3 nights every 2 months or so just to experience a level of service that is simply exceptional. Every member of staff from check in to the cleaner understands how to treat guests. We now stay in the Club area where the meals offered are good quality and nothing is too much for them. We spend time around the pool doing work where it is is quiet and the small touches like bottles of water sun screen cream are available for free. If we could afford we would stay longer and more often. The gym is well equipped and again water is available for free. I used the sauna and whirlpool area which is also freely available for guests.
Stayed 3 nights in Apr 2021

10/10 Excellent

I
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star, faultless service
Stayed 2 nights in Jan 2021

10/10 Excellent

Francois
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

8/10 Good

Benjamin
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit disappointed
Pretty good stay, but I honestly expected a bit more from this place. I went for my birthday, and while I didn’t expect anything out of the ordinary, I was a bit disappointed that this went unnoticed. Pros: Amazing pool, well-appointed room, gorgeous views Cons: Bar was unable to figure out how to make me a martini on the rocks. I gave up and left. Dilapidated facade. A bit dated. Overall, it was a nice stay, but the price wasn’t justified. I think there are plenty of other options that are just as nice at a much more reasonable price.
Stayed 1 night in Jun 2020

10/10 Excellent

Jennifer
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Getaway
It was a perfect getaway for our anniversary weekend. The service and staff were incredible from before our arrival, setting up a lovely surprise in the room, and throughout our stay, every staff member knew us, and said happy anniversary. The room was so comfortable, the views great, the location ideal, and the food was delicious.
Stayed 2 nights in Jun 2020

10/10 Excellent

wendy
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in Shenzhen
Business trip to Shenzhen, my first trip to China, where most people speak no English and standards are not always up to pay, so staying g at the Ritz was a big plus. Hotel is well located, rooms are spacious and elegant, staff and service is A+. Definitely a good place to stay in this city of 20 M people.
Stayed 3 nights in Dec 2019

10/10 Excellent

Man Wai doris
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019