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The St. Regis Shenzhen

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Indoor pool
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Overview of The St. Regis Shenzhen

The St. Regis Shenzhen

5.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
No 5016 Shennan Road East, Luoho Distr., Shenzhen, Guangdong, 518001

Explore the area

  • Popular LocationShenzhen Grand Theater5 min walk
  • Popular LocationShenzhen Museum15 min walk
  • Popular LocationLizhi Park5 min drive
  • AirportHong Kong (HKG-Hong Kong Intl.)59 min drive

Room options

About this area

Shenzhen

Located in Luohu neighbourhood, The St. Regis Shenzhen is connected to a shopping centre. The area's natural beauty can be seen at Lizhi Park and Dameisha Seaside Park, while Shenzhen Grand Theater and Shenzhen Museum are cultural highlights. Fairy Lake Botanical Gardens and Happy Coast are also worth visiting. Guests appreciate the hotel's convenience for public transportation: Hongling Station is 11 minutes on foot and Grand Theater Station is 13 minutes.

What's nearby

  • Shenzhen Grand Theater - 5 min walk
  • Shenzhen Museum - 15 min walk
  • The MixC Shopping Mall - 3 min drive
  • International Foreign Trade Center - 3 min drive
  • Lizhi Park - 5 min drive

Getting around

  • Shenzhen Station - 3 min drive
  • Hongling Station - 11 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 40 min drive

About this property

The St. Regis Shenzhen

5-star luxury hotel located in Luohu
Take advantage of a terrace, a coffee shop/cafe and a garden at The St. Regis Shenzhen. Indulge in a hot stone massage, aromatherapy and a detox wrap at Iridium Spa, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature local and international cuisine and more. Yoga classes and aerobics classes are offered at the 24-hour health club; The St. Regis Shenzhen also has a library, dry cleaning/laundry services and 2 bars. Free in-room WiFi is available to all guests, along with a business centre and a sauna.
You'll also enjoy perks such as:
  • An indoor pool and a children's pool
  • Free self-parking
  • Buffet breakfast (surcharge), an electric car charging station and tour/ticket information
  • A front desk safe, luggage storage and free newspapers
  • Guest reviews say good things about the dining options, helpful staff and proximity to public transport
Room features
All 290 rooms have comforts, such as private indoor hot tubs and 24-hour room service, as well as perks, such as premium bedding and iPads.
Other conveniences in all rooms include:
  • Children's slippers, children's books and free infant beds
  • Reusable coffee/tea filters, recycling and LED light bulbs
  • Bathrooms with hydromassage showers and designer toiletries
  • 46-inch LCD TVs with digital channels
  • Wardrobes/cupboards, eco-friendly cleaning products and electric kettles

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 268 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Decanter
  • Malt
  • St. Regis Bar/The Drawing
  • Elba Italian Restaurant
  • Social All Day Dining

Things to do

  • 24-hour fitness centre
  • Aerobics classes
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Sauna
  • Hot tub
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Washer/dryer

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Massage - hot stone
  • Massage/treatment rooms
  • Sauna
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar in bath
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height worktop and sink
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Visual fire alarm
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 46-inch LCD TV
  • Digital channels
  • iPad
  • Films for purchase

Food and drink

  • Coffee/tea filters (reusable)
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Local maps
  • Phone
  • Private indoor hot tub
  • Recycling
  • Restaurant dining guide
  • Slippers
  • Soundproofing
  • Turndown service
  • Washer and dryer
  • Water-efficient toilets only
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 350.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 1000 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: CNY 268 per person (approximately)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 350.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Shenzhen St. Regis
St. Regis Shenzhen
St. Regis Shenzhen Hotel
The St. Regis Shenzhen Hotel
The St. Regis Shenzhen Shenzhen
The St. Regis Shenzhen Hotel Shenzhen

Frequently asked questions

Does The St. Regis Shenzhen have a pool?

Yes, this property has an indoor pool and a children's pool.

How much does it cost to stay at ?

As of 28 Nov,2022, prices found for a 1-night stay for 2 adults at on 9 Dec,2022 start from S$291.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The St. Regis Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much is parking at The St. Regis Shenzhen?

Self-parking is free at this property.

What time is check-in at The St. Regis Shenzhen?

Check-in is from 3:00 PM - midnight. After-hours check-in is not available.

What time is check-out at The St. Regis Shenzhen?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is The St. Regis Shenzhen located?

Located in Luohu, this luxury hotel is within a 5-minute walk of KK Mall and Shenzhen Grand Theater. Shenzhen Museum and Lizhi Park are also within 1 mi (2 km). Hongling Station is 11 minutes by foot and Grand Theater Station is 13 minutes.

Can I cancel my reservation for free at The St. Regis Shenzhen and receive a full refund?

Yes, The St. Regis Shenzhen offers free cancellation on select room rates, because flexibility matters! Please refer to The St. Regis Shenzhen cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

8.8

Excellent

Rating 10 - Excellent. 94 out of 151 reviews" "
" "10 - Excellent 62%
Rating 8 - Good. 37 out of 151 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 11 out of 151 reviews" "
" "6 - Okay 7%
Rating 4 - Poor. 6 out of 151 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 3 out of 151 reviews" "
" "2 - Terrible 2%

9.1/10

Cleanliness

8.9/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.5/10

Eco-friendliness

10/10 Excellent

Verified traveller
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend at st regis
The view is amazing and location next to kkmall is very convenient.
Stayed 1 night in Dec 2021

10/10 Excellent

Kar Yue Mark
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller
Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the finest hotel in Shenzhen City! First class service in all departments! Tina Zhang butler services, outstanding! Unfortunately I lost the card of the wonderful young lady from the Ukraine who helped me get checked into my room, outstanding customer service! I hope the management will recognize her awesome abilities! I will always stay at this property while in Shenzhen city!
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller
Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was incredible and the installations as well.
Stayed 4 nights in Oct 2019

8/10 Good

Lin, Singapore
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a moderate good hotel.
Pros and cons: Pros: In general , most of the staff are friendly, especially Concierge staff are very friendly, provide a lot of local information. Room is reasonable big, and a big shopping mall is connected to the hotel. Cons: When I and my wife went to the bar at 100th floor around 8:30pm on 21/Sep/2019, we requested to see the environment of the bar before we decide whether it suitable to us. The waitress told us a quick looking is not allowed as we might cause inconvenience to other guests. What is the hell? we were not asking to view any private dinning room, we just need to stand at the bar entrance so we will have an idea the environment of the bar, but our request was just declined by the waitress. This is the first time that I was treated like that in a luxury hotel; The decoration of the hotel room is a little old, but not very prominent.
Stayed 1 night in Sep 2019

2/10 Terrible

Gary Ming Fai
Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Terrible experience. Bath tub dirty. I purchased an upgraded room but I personally downgraded due to conditions and poor layout of the upgraded room.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Vanessa
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in shenzhen
Wonderful service, will definitely try again!:)😬😬
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller
Liked: Cleanliness, staff & service
Very good and clean . Service is excellent all the people are fiery nice . Only problem is the top floor of the Japanese restaurant is very hot
Stayed 1 night in Jun 2019