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Reviews of Welcomhotel by ITC Hotels, Shimla

5 out of 5
Welcomhotel by ITC Hotels, Shimla
Village Patengali, Tarapur, Mashobra, Shimla, Himachal Pradesh

Reviews

8.4

Very good

Rating 10 - Excellent. 10 out of 19 reviews" "
Rating 8 - Good. 5 out of 19 reviews" "
Rating 6 - Okay. 1 out of 19 reviews" "
Rating 4 - Poor. 2 out of 19 reviews" "
Rating 2 - Terrible. 1 out of 19 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rajendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating! Good food! Nice sunrises and sunsets!
Stayed 2 nights in Feb 2024
Response from Ankit Manocha on 11 Mar,2024
Dear Mr. Rajendra,Namaste!Thank you for choosing Welcomhotel by ITC Hotels, Shimla.We appreciate the time taken to write this review. We are delighted to know that we were able to live up to your expectations.Happy guests are the greatest source of motivation for all of us and I have shared your sentiments with the team.We look forward to welcoming you back at Welcomhotel by ITC Hotels, Shimla.Responsibly yours,Ankit ManochaGeneral Manager

10/10 Excellent

Arjun

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am sold. I have stayed in multiple 5-star hotels/chains across multiple countries and I have to say that WelcomHotels are in the top of my list now. Everything is perfect. Cleanliness, Hygiene, Food, Room, Facilities, Courteous Staff. Just about everything. We had stayed with my in-laws and kids and all the 3 generations were satisfied and more than happy with our stay. Kudos goes out especially to Virendar who made our stay so warm and welcomed and was attentive to all our details. Every single staff member always walked around with a smile and were ready to help us out for anything at all. They were actively "reading the room" to see what we would need help with or assistance with. The rooms are just fantastic. They are right sized. All rooms were replenished regularly and immediately upon request. Beds were incredibly comfy as well. Food was absolutely one of the best we have had. Every single dish was mouthwatering and tasty. We had never ordered so much in-room dining before! We wouldn't hesitate even a second to recommend WelcomHotel @ Shimla to anyone at all! Well done WelcomHotel Shimla Team!
Response from Anikit Manocha on 17 Jan,2024
Dear Mr. Arjun,Namaste! Thank you for sharing your experience at Welcomhotel by ITC Hotels, Shimla. It is indeed heartening to know that the services rendered met your expectations. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection. Your appreciation has been conveyed to the team and I am sure that your recommendation will go a long way in encouraging them. We value your patronage and look forward to your continued support. Responsibly yours, Ankit Manocha General Manager

2/10 Terrible

Vineeth

Travelled with family
Hotel was not willing to move the checkin date by a day.
Stayed 2 nights in Dec 2023
Response from Ankit Manocha on 30 Dec,2023
Dear Mr. Saseendran,Season's Greetings!Reference to your feedback on Expedia, I would like to inform you that the Hotel had received a request of change of date from Expedia and we had acknowledged the same as well.May I request you to provide us your email id so that we could forward you the same email for your reference.Looking forward to hearing from you.Responsibly yours,Ankit ManochaGeneral Manager

10/10 Excellent

Harcharan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ankit Manocha on 20 Dec,2023
Dear Harcharan,Namaste! Thank you for choosing Welcomhotel by ITC Hotels, Shimla. We appreciate the time taken to write this review. We are delighted to know that we were able to live up to your expectations. Happy guests are the greatest source of motivation for all of us and I have shared your sentiments with the team. We look forward to welcoming you back at Welcomhotel by ITC Hotels, Shimla. Responsibly yours, Ankit Manocha General Manager

8/10 Good

Enosh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice and quiet stay for 3 nights. The hotel has exceptional views of the surrounding valleys and vista. Decent breakfast except for the fact that the road leading to the property is narrow and fairly dangerous for a larger vehicle like an SUV. It is almost impossible for 2 facing vehicles to pass each other without one backing up to a curve. They should extend the road sideways so it is safe to travel as well as have driver dorms.
Response from Ankit Manocha on 30 Nov,2023
Dear Guest, Namaste! Thank you for choosing Welcomhotel by ITC Hotels, Shimla. It was a pleasure to have you and your family with us. We appreciate the time taken to write this review. We are glad to know you had a comfortable stay and that we were able to live up to your expectations. I have also made a note of your disappointment regarding road condition enroute to the Hotel as well as driver's dormitory. I would like to assure you the road construction is already in process while nearby places are identified for the drivers stay at nearby location. Thank you for your appreciation for the hotel and our people, it means a lot to us. The team and I look forward to welcome you back sometime soon. Responsibly yours, Ankit Manocha General Manager

4/10 Poor

Aniruddha

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Most of the facilities were closed due to maintenance. Service was very slow. There were not many servers to serve. We had to knock at the kitchen door to have someone come out and help us. Doesn’t deserve to be a 5 star hotel.
Response from Ankit Manocha on 18 Jun,2023
Dear Mr. Aniruddha,Namaste!Thank you for taking out the time to share your valuable feedback with us. We have noted your ratings and comments. It is apparent that you were not happy with your stay at our Hotel. We sincerely apologize for the inconvenience faced and I would like to personally assure you that your feedback will be taken up most strongly with the team and necessary corrective actions will be taken to address the areas of concern.We sincerely hope you will treat this in isolation, not a reflection of our usual standards and provide us with another opportunity to restore your confidence in WH Shimla.Do let me know whenever you plan your next visit and we shall ensure you have a comfortable stay.We value your patronage and look forward to your continued support.Responsibly yours,Ankit ManochaGeneral Manager

10/10 Excellent

Sneh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and staff hospitality. Loved it ☺️
Response from Ankit Manocha on 6 Jan,2023
Dear Guest, Namaste! Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. We look forward to welcoming you back again at Welcomhotel by ITC Hotels, Shimla. Responsibly yours,Ankit ManochaGeneral Manager

4/10 Poor

Nidhi

Travelled with family and small children
Liked: Cleanliness
Very far from the center of city and drive is also dangerous during nights. Very expensive property for the price we pay and what we get
Stayed 1 night in Oct 2022
Response from Ankit Manocha on 29 Oct,2022
Dear Guest,Namaste!Thank you for taking out the time to share your valuable feedback with us. We have noted your ratings and it is apparent that you were not happy with your stay at our Hotel. We sincerely apologize for the inconvenience faced and assure you necessary corrective actions.We look forward to welcoming you back again at Welcomhotel by ITC Hotels, Shimla.Responsibly yours,Ankit ManochaGeneral Manager

10/10 Excellent

Pradeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable stay.
Stay in Welcome hotel by ITC was excellent and mind freshening. Staff was spontaneously caring, courteous and brisk. Food was exceptional during our Four days of stay,they were rotating the Meenu intelligently and generously. We came here for complete relaxation, so for us the location of hotel was excellent, very calm, surrounded by pine tree mountains, clean air without traffic sounds. They should improve the WI-FI, of course our 4G was working nicely.
Stayed 4 nights in Jun 2022
Response from Ishan Sharma on 26 Jun,2022
Dear Mr. Sihare, Thank you for taking out the time to share your valuable feedback. We are glad to learn that you had a comfortable stay with us and the team here would be delighted to see your compliments. We have made note of the feedback pertaining to Wi-Fi service and have taken corrective measures on same. Looking forward to welcome you back at WelcomHotel Shimla. Best Regards, Ishan Sharma Front Office Manager

8/10 Good

Prakash

Stayed 4 nights in May 2022
Response from Ishan Sharma on 27 May,2022
Dear Guest, Thank you for staying with us and sharing your feedback. We look forward to welcome you back at WelcomHotel Shimla. Best Regards, Ishan Sharma

10/10 Excellent

ARCHITA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for R&R
V hospitable staff and beautiful views
Stayed 2 nights in Nov 2021
Response from Raj Panda on 6 Feb,2022
Dear Guest, Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Warm Regards, Raj Panda

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, away from city hustle. The rooms were spacious and balconies at great view.
Stayed 2 nights in Jul 2021
Response from Raj Panda on 6 Feb,2022
Dear Guest, Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Warm Regards, Raj Panda

10/10 Excellent

Ankur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Raj Panda on 6 Feb,2022
Dear Guest, Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Warm Regards, Raj Panda

10/10 Excellent

Ankur

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect .
View from room is magnificant . Terrace of resturant is highly recomended . Minimum stay should be for 2 nights .
Stayed 1 night in Jun 2021
Response from Raj Panda on 6 Feb,2022
Dear Guest, Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Warm Regards, Raj Panda

6/10 Okay

Joseph

Travelled with family
Liked: Staff & service, room comfort
Forced to remain in your hotel
No possibility of going for walks around the area. You have to take your car whenever you have to go around the place. Very inhospitable for guests who want to enjoy the weather and have shaded walks or treks around the place. Very poor conveniences in that regard.
Stayed 1 night in Apr 2021
Response from Raj Panda on 6 Feb,2022
Dear Guest, Thank you for taking out the time to share your valuable feedback with us. Your feedback will definitely help the hotel to improve in providing memorable stay to future guests Look forward to welcoming you back again at ITC Hotels. Warm Regards, Raj Panda

10/10 Excellent

Mahesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Connect to Nature
Stay was awesome.. service also awesome, staff very cooperative.. view very nice..
Stayed 1 night in Jan 2021
Response from Raj Panda on 6 Feb,2022
Dear Guest, Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Warm Regards, Raj Panda

8/10 Good

DEVASHISH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good - could have been better.
A mixed bags of Pluses & Minuses: PLUS: 1. The location and ambiance of the hotel was beyond compare; 2. The food was extremely good; 3. The Staff was extremely cordial and warm.; 4. The decor and the overall impression was a WOW. MINUS: 1. The location was extremely far which can be good however very poor signage on the narrow winding roads left you gasping especially when we were travelling from Manali & reached very late in the night- Google does not show this hotel; 2. The rooms have common balconies which you are sharing with other guests- where does this happen ??? 3. We had booked 2 rooms and had to have a long conversation to have both rooms adjacent to each other despite booking/ paying upfront online ; 4. No conveniences for the Car drivers- which is very sad to say the least. If you cant allow a driver to have a decent stay/bath facilities-it is a sad state of affairs;
Stayed 3 nights in Jun 2019
Response from Raj Panda on 6 Feb,2022
Dear Guest, Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Warm Regards, Raj Panda

8/10 Good

Ji Hoon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Ankit Manocha on 29 Oct,2022
Dear Guest,Namaste!Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments.We look forward to welcoming you back again at Welcomhotel by ITC Hotels, Shimla.Responsibly yours,Ankit ManochaGeneral Manager