Reception

Reviews of Americas Best Value Inn & Suites Sidney

2 out of 5
Americas Best Value Inn & Suites Sidney
2115 Illinois St, Sidney, NE

Reviews

6.6
Rating 10 - Excellent. 69 out of 428 reviews" "
Rating 8 - Good. 136 out of 428 reviews" "
Rating 6 - Okay. 115 out of 428 reviews" "
Rating 4 - Poor. 68 out of 428 reviews" "
Rating 2 - Terrible. 40 out of 428 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Theepika

Travelled with partner
Average place to stay.
Stayed 1 night in May 2024

2/10 Terrible

Payton

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front dest person was not nice at all!!! do not recommend at all!
Stayed 7 nights in Jan 2024
Response from Guest Relations on 3 Apr,2024
Dear Payton,We are so sorry for any service you received that did not meet your expectations. What you have shared is unacceptable, and we will speak to the team member in question to ensure future guests have a much more welcoming experience. Thank you for bringing this to our attention.

4/10 Poor

Nicole

Stayed 1 night in Jan 2024
Response from ABVI on 5 Mar,2024
Dear Nicole,Thank you for your review.kind regards,Management.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price.
Stayed 1 night in Jan 2024
Response from ABVI on 5 Mar,2024
Dear Richard,Thank you for taking the time of your day to leave us a review. We are please to hear that you enjoyed your stay. We hope to see you again. kind regards,Management.kind regards,Management.

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Clean, inexpensive room that included breakfast and served our needs well. I did not like how freezing cold the room was and the loud heater woke me up the few times it did kick on.
Stayed 1 night in Jan 2024
Response from ABVI on 5 Mar,2024
Dear Amanda,Thank you for taking the time of your day to leave us a review. We are pleased to hear that you found your room and our hotel at your needs. We do apologize for the inconvenience with your heater, and will make sure to have our maintenance staff take a look at it to avoid this issue. We hope you choose to stay with us again in the near future and please don't hesitate to give us a call for your next booking. Have an amazing day and thank you once again for staying with us.kind regards,Management.

4/10 Poor

Sandra

Stayed 1 night in Dec 2023
Response from ABVI on 5 Mar,2024
Dear Sandra,Thank you for your review.kind regards,Management.

10/10 Excellent

Deborah, Spanish Fork

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service, clean room, plenty of parking, quiet neighborhood
Stayed 1 night in Oct 2023
Response from Americas Best Value Inn on 19 Oct,2023
Dear Deborah,Thank you for taking the time of your day to leave us a review. We are pleased to hear that your room was ready and cleaned for you. We will make sure to share your comments with our staff and truly hope to see you again. kind regards,Americas Best Value Inn Management.

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The refrigerator froze my sandwich, the toilet seat was broke
Stayed 2 nights in Oct 2023
Response from Americas Best Value Inn on 19 Oct,2023
Dear Diane,We apricate you taking the time of your day to leave us a review. I am sadden to hear that you had the following issue during your stay. At Americas Best Value Inn we value our guest and want to make sure we are up to standards especially during your stay. Please know this matter has been resolved and will make sure to stay on top of it. If you need any further assistance don't hesitate to give us a call. We hope you give us a second chance to make your stay as it should be. Thank you once again for your time.kind regards,Americas Best Value Inn Management

10/10 Excellent

LYNN

Travelled with pets
Needs more outlets for people with CPAP machines
Stayed 1 night in Oct 2023
Response from Americas Best Value Inn on 19 Oct,2023
Dear Lynn,We apricate you taking the time to leave us a review. We will make sure to take your comment into consideration and hope to meet your indeed for the future. We hope you give us a second chance to make your stay better. If you need any further assistance please don't hesitate to give us a call. Thank you once again!kind regards,Americas Best Value Inn Management.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
not so good
This is an old building with track stained carpet. The Person behind the desk didn't even know the restaurant across the parking lot was closed down, she said the food was pretty good. There was mold in the shower of our traveling companions. The ice machine didn't work. Won't go back.
Stayed 1 night in Jul 2023
Response from A on 3 Aug,2023
We are saddened to know that you did not have an enjoyable experience, as we strive to exceed all expectations. Please know that our team is committed to positive change, and we would love to know where we could have done better during your stay. Should you return to Sidney, we hope to have another opportunity to impress you and change your impression. Safe travels.

6/10 Okay

Stephen

Travelled with group
Disliked: Room comfort
We arrived about 11:30 pm and desk was unattended. Note said to call a phone number, which took me twice calling it to get someone to come to the desk. Room was pretty dated, beds were extremely hard and uncomfortable. Sink didn't drain well, unless you flushed the toilet at the same time? In my experience, this is comparable to a $60-70 hotel room, but twice the price. There was also broken car window glass in the parking lot near entrance, creating a concern about the safety of it's location. Website said breakfast is only Monday through Friday and we checked out on a Saturday. When leaving, we did notice they were serving self made waffles and hostess cupcakes for breakfast items.
Stayed 1 night in Jul 2023
Response from Cameron S on 1 Aug,2023
Hello Stephen,I really appreciate you taking the time to share your experience with us. I'm so sorry to hear that your stay didn't meet your expectations, and I want to apologize for the inconveniences you faced.I understand how frustrating it must have been to arrive late at night and find the front desk unattended. It shouldn't have taken you multiple calls to get someone to assist you. That's not the level of service we aim to provide.I'm also sorry that the room didn't meet your expectations. We strive to keep our accommodations in top shape, and I understand that the dated room and uncomfortable beds were disappointing. We are working towards upgrading the property and hope to address this concern soon.The sink and toilet issues are certainly concerning, and we'll make sure to address them right away to ensure that future guests don't encounter the same problem.Safety is paramount to us, and I'm genuinely sorry to hear about the broken car window glass in the parking lot. We'll investigate this immediately and take any necessary measures to enhance security.Your feedback is incredibly valuable to us, and it will help us improve and provide a better experience for our guests in the future. We'd love the chance to make it up to you and show you the improvements we've made. If you decide to give us another try, please reach out to the property directly, and we will ensure that everything goes smoothly for your reservation.Once again, thank you for sharing your thoughts with us. We're committed to making things right, and we hope to have the opportunity to welcome you back and provide you with a much more enjoyable stay.If you have any further questions or concerns, please don't hesitate to contact the property. Your satisfaction is our top priority.

6/10 Okay

Janelle

Liked: Cleanliness
Disliked: Property conditions & facilities
I liked the price, but with most amenities out of order or non existent next time I will pay more and stay somewhere else.
Stayed 1 night in Jul 2023
Response from Americas Best Value Inn on 1 Aug,2023
Dear Janelle,Thank you for taking the time of your day to leave us a review. We are sorry to hear that your stay with us didn't reach your standards. We are working hard to fixing any issue to provide better service and quality for each one of our guest. We hope you can give us a second chance. If there is anything we can do please feel free to contact us directly to our property.Kind regards,Management.

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for a low price
Stayed 6 nights in Jul 2023
Response from j on 16 Jul,2023
Thank you for taking the time to leave us such a kind review! We hope to see you again next discounted stay at your local America's Best Value Inn!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skimpy breakfast
It would be nice if they added boiled evgs or fruit to the breakfast, if not using the warming tray sitting on the counter for a hot breakfast.
Stayed 1 night in Jul 2023
Response from Americas Best Value Inn on 13 Jul,2023
Dear Patricia,Thank you for taking the time of your day to leave us a review. We will make sure to keep your comments in mind and will speak with the team on updates for our breakfast. We hope your room and your stay was fantastic. Thank you once again and hope to serve you again in the future.kind remarks,Management

4/10 Poor

William

Disliked: Cleanliness, property conditions & facilities
Dirty, with to many tweakers hanging out in the parking lot all night.
Stayed 1 night in Jul 2023
Response from Americas Best Value Inn on 13 Jul,2023
Dear William,Thank you for taking the time of your day to leave us a review. We are sorry to hear your comments on what was happening outside our property. We will make sure to keep in an eye out. However I do hope your room and service was a satisfaction. Thank you once again and hope to serve you in the future.kind remarks,Management.

8/10 Good

Marva

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from j on 11 Jul,2023
Dear Marva,Thank you for taking the time of your day to leave us a feedback. I am please to hear that you enjoyed your stay with us. We hope to see you and your family again. Thank you once again & have an amazing day. Kind regards,Management.

8/10 Good

Phillip

Stayed 1 night in Jun 2023
Response from j on 11 Jul,2023
Dear Phillip Thank you for taking the time of your day to leave us a feedback. I am please to hear that you enjoyed your stay with us. We hope to see you and your family again. Thank you once again & have an amazing day. Kind regards,Management.

10/10 Excellent

John

Liked: Cleanliness, staff & service
Nice white place right off real downtown main Street
Stayed 1 night in Jun 2023
Response from Americas Best Value Inn on 22 Jun,2023
Dear John,Thank you for taking the time of your day to leave us a feedback. I am please to hear that you enjoyed your stay with us. We hope to see you and your family again. Thank you once again & have an amazing day. Kind regards,Management.

6/10 Okay

Lauren

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was really dirty—stains on sheets, ring in toliet, smoke stains on bathroom ceiling. Lights did not work. No outlet by the bed—limited outlets generally. Breakfast was barren. Staff was really nice, most redeeming quality about the property.
Stayed 1 night in Jun 2023
Response from Americas Best Value Inn on 22 Jun,2023
Dear Lauren,Thank you for taking the time of your day to leave us a review. I am sorry to hear your concern on our room. It is our main priority to make sure our hotels is well presented for all of our guest. I will make sure to share this with our team and make sure this does not happen again. We hope if your back in town, you give us a second chance to provide you with a better stay. If you have any questions please feel free to contact us directly to the property. Thank you once again and have an amazing day.kind regards,Management.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, area was quiet. Front desk lady was very courteous and friendly
Stayed 1 night in Jun 2023
Response from Americas Best Value Inn on 12 Jun,2023
Dear Robert,Thank you for taking the time of your day to leave us a review. I am pleased to hear that you enjoyed your room and stay with us. I will share your comment with my team who I am sure will be please with your kinds words. We hope to see you again.kind regards,Management.

4/10 Poor

Brooklynne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were pee stained sheets on the bed. As in huge yellow spots covering the entire one side almost so we ended up sleeping on top of the blankets. When we came down for breakfast an hour after it started there was nothing there
Stayed 1 night in Jun 2023
Response from Guest Relations on 7 Jun,2023
Thank you for reaching out, though we're distressed to learn about the experience you've described. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed promptly by our dedicated team as we take action to rectify the issues you've mentioned and ensure we uphold our high-quality standards. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people were very accommodating and friendly!
Stayed 1 night in May 2023
Response from Americas Best Value Inn on 12 Jun,2023
Dear Marilyn,Thank you for taking the time of your day to leave us a review. I will share your comments to my team who I am sure will be pleased from your remarks. We hope to see you and your family again. Thank you once again,Kind regards,Management

10/10 Excellent

Kandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sidney
Nicest people we have ever met. Slept very comfortably, everything was great.
Stayed 1 night in May 2023
Response from Americas Best Value Inn on 12 May,2023
Dear Kandy,Thank you for taking the time of your day to leave us a review. Our team is pleased to hear that you enjoyed your stay with us. Its our goal to make sure that guest like yourself are satisfied during your visit with us. We hope to see you and your family again.Best regards,Management

10/10 Excellent

Fausto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to stay. Very clean and the staff vey kind.
Stayed 1 night in May 2023
Response from Americas Best Value Inn on 12 May,2023
Dear Fausto,Thank you for taking the time of your day to leave us a review. We are pleased to hear your enjoy your stay with us and have met your expectations. We hope to see you again.best regards,Management

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed the staff. Both the manager and the young man on duty when I checked in were so very nice! I will definitely recommend this hotel
Stayed 1 night in Apr 2023
Response from ABVI Sidney NE on 11 Apr,2023
Dear Kim,Thank you for taking the time of your day to leave us a review. Our team are pleased to hear your comments. We are excited to serve you again. If your needing any further assistance please feel free to contact us. Have an amazing week.kind regards, Management Team

2/10 Terrible

steve

Stayed 1 night in Feb 2023
Response from Americas Best Value Inn on 9 Mar,2023
Dear Steve.,Thank you for taking the time of you day to leave us a review. We hope you give us a second chance to make your stay better. Have an amazing day.kind regards,Americas Best Value Inn

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
If you want high quality, good amenities, etc. This is not your place. If 3.75 or 4 out of 5 for clean, 2.5 out 5 for quality of building and 1.5 for breakfast. If that is acceptable to you this is a good place. By the way, there is a Safeway, with a Starbucks, across the street and on the other side of the block, so for a little effort a much better breakfast is available. It is a value property, and it is a good value. If you want high quality, go somewhere else but if all you need is a clean bed and a good night's sleep this is a very good place. Just do not expect more than what you are paying for.
Stayed 1 night in Oct 2022

6/10 Okay

Sherry

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was clean and quiet but very few amenities. No in room coffee maker, very limited shampoo, etc., no hair dryer. Beds were fresh and very comfortable.
Stayed 1 night in Sep 2022

8/10 Good

James

Travelled with partner
Liked: Staff & service
Price, easy to find, parking, quiet, friendly staff. Slim breakfast, needs 24 hour coffee,. some construction.
Stayed 1 night in Oct 2022

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again
Probably the worst hotel I’ve ever stayed at, and I’ve been in some dumps. Took about 20 minutes to get someone to come to the counter to check in (dude was nice when finally arriving). Room hadn’t been cleaned from prior guest. Shower didn’t work. Couldn’t tell anyone because there was no one around to tell. I guess you get what you pay for. Cheapest hotel for a reason. Look elsewhere.
Stayed 1 night in Sep 2022
Response from Guest Relations on 10 Oct,2022
Dear Brian,We appreciate you sharing your experience and thank you for choosing to stay with us. However, we regret that your experience fell below your expectations as well as our standards. Rest assured, our maintenance team will address your concerns with the bathroom. Additionally, we will speak with our team to ensure we are upholding our high hospitality standards. Should you return to the area, we look forward to changing your perceptions with a stay that is nothing short of stellar.

10/10 Excellent

Lynda, flat rock

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Young man at the desk was very kind and helpful I believe his name is eloy
Stayed 1 night in Sep 2022

8/10 Good

Prakai

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Affordable hotel.
Stayed 1 night in Sep 2022

8/10 Good

Timothy

Business traveller
Liked: Staff & service
The staff was super friendly and accommodating. Breakfast was meh but to be expected at this price point.
Stayed 1 night in Sep 2022

6/10 Okay

Virginia

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

Linda

Liked: Cleanliness
Stayed 1 night in Sep 2022

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Molly A

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2022

2/10 Terrible

Johnny

Disliked: Cleanliness, staff & service, property conditions & facilities
Never stay there it is a terrible place.
Stayed 1 night in Aug 2022
Response from Guest Relations on 1 Sept,2022
Dear Johnny,We are saddened to know that you did not have an enjoyable experience, as we strive to exceed all expectations. Please know that our team is committed to positive change, and we would love to know where we could have done better during your stay. Should you return to Sidney, we hope to have another opportunity to impress you and change your impression. Safe travels.

4/10 Poor

Brian

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was not a good property. The amenities didn't work no vending machines and working condition just laundry not working properly, in the room was just okay, hotel needs to be cleaned and revamped immediately.
Stayed 1 night in Aug 2022
Response from General Manager on 29 Aug,2022
Dear Brian,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. What you have described does not convey the high-quality standards we strive to uphold, and we are sincerely sorry that your time with us didn't reflect that. Cleanliness is one of our top priorities and will be discussed thoroughly as we make the appropriate changes. Thank you for bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better visit.

6/10 Okay

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good for a Rest
Keep in mind this is an Older Hotel in a Small town... With that you get what you pay for. Room was clean and it was a place to lay your head. Beds were hard, BUT after 19 hrs of driving I didnt care. Not much offered for Breakfast. Overall it wasn't bad.
Stayed 1 night in Aug 2022

4/10 Poor

Julian, Laramie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed was broke and leaning to one corner, room smelled like burnt cigarette butts or something of that sort, tv remote wouldn't work and no other way to change channels
Stayed 1 night in Aug 2022
Response from Guest Relations on 23 Aug,2022
Dear Julian,We are so sorry to hear this. Hopefully, you shared your concerns with a member of our team, giving them a chance to provide a solution and return you to a comfortable stay. Nevertheless, we will follow and make any necessary corrections. Thank you for making your voice heard.

6/10 Okay

Cole

Business traveller
Liked: Cleanliness
Disliked: Staff & service
We checked it at 630 pm the night of check in and our room had not been cleaned bed was striped and trash cans were still over full front desk was not very helpful wanted us to wait for our room to be clean we could not wait as we had places to be then moved us to a different room after returning back to hotel our room key would not work as we were listed in a different room in the computer.
Stayed 2 nights in Jul 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
There was no hot water, the refrigerator did not work, and the tub and sink did not drain properly.
Stayed 1 night in Jul 2022
Response from Guest Relations on 26 Jul,2022
Hearing from our guests aids our constant growth and improvement, so thank you for reaching out. That said, please accept our sincere apologies for accommodations that failed to impress you. Your concerns are important to us and will be shared with the respective team as we rectify the matters you've mentioned. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

2/10 Terrible

ANDREW

Travelled with partner
Disliked: Staff & service
We arrived at 7:30, nobody was at the desk. A sign said "dial 0 for service". I did, and the phone behind the desk rang. And rang. And rang. After 10 minutes, my SO walked the entire hotel to look for someone. Nobody around. We were tired and hungry, so after 20 minutes of letting the phone ring we gave up and went to the Hampton.
Stayed 1 night in Jul 2022
Response from Guest Relations on 20 Jul,2022
Dear Andrew, Thank you for reaching out, though we're distressed to read about the experience you described. Please accept our sincere apologies that no one was available to assist you. We will certainly look into this to see why it happened. In the future, we hope you consider officially staying with us and giving us another chance to provide you with the warm welcome you deserve.

8/10 Good

Gerald

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2022

8/10 Good

Caleb

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The place smelled a bit damp, but it was very cheap and very clean. No complaints as we got what we paid for. Staff was fine, not overly nice but helpful when needed. Free breakfast wifi and TV, can’t complain
Stayed 3 nights in Jun 2022

2/10 Terrible

Paul

Travelled with family and small children, Travelled with pets
Disliked: Staff & service
We reserved our room in March for an end of June stay. After being in the road for 10 hours, we arrived to find they had given our room away, even with our reservations. No excuse, just sorry we have no more pet rooms available (which is specifically what we reserved). This left us to try to find another hotel at 11pm. Thanks to Best Western Plus for aiming to our rescue! Now it is up to us to fight for a refund.
Stayed 1 night in Jun 2022
Response from Guest Relations on 30 Jun,2022
Dear Paul, Thank you for reaching out to us. We are sincerely sorry about the experience you described and understand how frustrating this can be. As you booked through a third-party site, all refund requests must be processed through the site you booked with. We encourage you to reach out to Expedia if you haven't done so already. Hopefully, we'll have the pleasure of hosting you in the future and showing you just how great staying with us can be.

6/10 Okay

Mindy

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

AMANDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Vijay on 19 Jun,2022
Thank you for taking the time to leave us such a kind review! We hope to see you again next discounted stay at your local America's Best Value Inn!