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Reviews of Helnan Auberge Hotel

5 out of 5
Helnan Auberge Hotel
Karoun Lake , Faiyum Governorate, Sinnuris

Reviews

6.8
Rating 10 - Excellent. 8 out of 33 reviews" "
Rating 8 - Good. 8 out of 33 reviews" "
Rating 6 - Okay. 8 out of 33 reviews" "
Rating 4 - Poor. 4 out of 33 reviews" "
Rating 2 - Terrible. 5 out of 33 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hosam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very unique property, staff are extremely helpful and friendly
Stayed 3 nights in May 2022

2/10 Terrible

Shady, Cairo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was terrible by all means They never answer their phone In the first place Staff is VERY unfriendly and not willing to help Room was not clean Bedsheets and towels smelled awful We couldn’t even reach the reception or front desk if we needed anything during our stay Food was horrible
Stayed 2 nights in Feb 2022

8/10 Good

Ehab

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Overall ... it was good experience 8.5/10 Staff freindly 10/10 Room is great 9/10 Service is great 9/10 Food is ok .. Arabic cousin ... i can give it 7 out of 10 .. food was not much hot ( dishes up not heated up during service ) and not much verieties of dishes... Hotel location is direct on the lake however it is far away from the attraction areas ( approx 25km far ) Hotel is not providing Safary trip packages ... so you need to do your own homework .. to arrange a trip for your safary trip ... for us .. we ve contacted a local family lives in tunis village who has several land croser 4×4 Approx cost is 100 usd per trip can accomodate up to 6 pax.. including water falls .. wasi al hitan ...desrt surfing..... desert crousing ...
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

2/10 Terrible

Ahmed

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Adham

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

2/10 Terrible

Nariman

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place, dirty, food is disgusting. The third bed for the
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Avoid Helnan al fayoum, Everything is terrible. I came for one night just to sleep as we have trips outside to do, 1st i checked in at 6pm,they put us in a room overview garbage area,as there is no other rooms available, 2nd we found out that air-condition bringing out heat in a terrible way, we tried to talk to them, to find that 5 rooms at reception are complaining same issue & their answer that we are trying to fix it ... Now it is 11 pm, we couldn’t sleep & my kids slept and their bodies are too hot ... I called the manger & i started to shout out, his answer that i will fix it and call you back in 15 mins, After an hour and half he prepared another room in another building , more clean and location is better , but we have to carry kids while they are sleeping and pass them to another building in very gold weather with too much wind , After we moved with 3 hours , i found my little daughter got a fever 40 c , calling them to help but no pharmacies around and no clinics.. we stayed like that till 2nd day ! And regardless what happened to us, this hotel is not Fayoum mood at all , terrible location No View , terrible food ( no oriental breakfast like all other hotels ) .. Not that clean at all , Dirties all around& rooms are too small Dosent worth penny , its rate was 1200-1500L. E per night & other hotels max. 600L. E Was a big mistake to choose
Stayed 1 night in Apr 2021

10/10 Excellent

Alaa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very relaxing place
Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel is historic with lot of events that have happened in it. But when keeping the iconic old vibes, the hotel management forgot to do maintenance and renovation. The room is supposed to be 5 stars but was not even close to 3 stars with the bathroom amenities very limited and the shower very old and broken. The breakfast buffet was okay but dinner options were very limited. Front desk staff were too slow and seemed not professional enough to match the expectations of this historic hotel
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Travelled with group
Great location, great views, beautiful garden, historic
Stayed 2 nights in Dec 2020

8/10 Good

Abeer

Travelled with family
Liked: Staff & service, room comfort
Needs renovations
The hotel has a lot of history but it needs huge renovations.
Stayed 1 night in Dec 2020

10/10 Excellent

christie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was lovely. The staff was helpful and attentive, the hotel was sparkling clean and we had a very relaxing time. We were one of only a few guests in the hotel in this quiet season and yet the staff worked hard to make sure we enjoyed every moment.
Stayed 2 nights in Nov 2020
Response from HELNAN on 18 Nov,2020
Dear Mr. Christie How always nice to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. It is a pleasure to see that in general you were happy with the service you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned. For your kind information, your comments are of great importance to us, only through your comments, we aim to improve the level of services that our guests receive, and in today’s world this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Thank You & Best Regards Ahmed Fathy Hotel Manager

8/10 Good

ABDELRAHMAN

Stayed 1 night in Nov 2019
Response from HELNAN on 22 Oct,2020
Dears How always nice to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. It is a pleasure to see that in general you were happy with the service you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned. For your kind information, your comments are of great importance to us, only through your comments, we aim to improve the level of services that our guests receive, and in today’s world this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Thank You & Best Regards Ahmed Fathy Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and good food . Need some activities for the night . Bath shampoo and shower gel quality need to be changed
Stayed 1 night in Nov 2019
Response from helnan auberge on 10 Nov,2019
Dears How always nice to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. It is a pleasure to see that in general you were happy with the service you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned. For your kind information, your comments are of great importance to us, only through your comments, we aim to improve the level of services that our guests receive, and in today’s world this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Thank You & Best Regards Ahmed Fathy Hotel Manager

10/10 Excellent

Mervat, El Fauom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌👍 very good everything perfect we love stuff
Stayed 2 nights in Oct 2019
Response from . on 5 Nov,2019
Dear sir, How always nice to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. It is a pleasure to see that in general you were happy with the service you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned. For your kind information, your comments are of great importance to us, only through your comments, we aim to improve the level of services that our guests receive, and in today’s world this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Thank You & Best Regards Ahmed Fathy Hotel Manager

8/10 Good

jafar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
Stayed 1 night in Jul 2019
Response from helnan auberge on 12 Sept,2019
Dears How always nice to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. It is a pleasure to see that in general you were happy with the service you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned. For your kind information, your comments are of great importance to us, only through your comments, we aim to improve the level of services that our guests receive, and in today’s world this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Thank You & Best Regards Ahmed Fathy Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Excellent architecture and landscape clean rooms and excellent breakfast. Toilets need renovation. Sound insulation of the balcony needs improvement if possible. Music broadcast should be better and should stop before 10 pm.
Stayed 1 night in Jan 2019
Response from Aly Yassin on 26 Jan,2019
Dear Sir Greeting from helnan auberge hotel - el fayoum Thanks for your comments And will do our best soon Thanks

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
location is very good 1 hour 15 from Cairo.. 30 min from Tunis village. rooms need renovation. don't recommend u go during any public holiday as they aren't ready to host so many guests at the same time.
Stayed 2 nights in Jan 2019
Response from Aly Yassin on 26 Jan,2019
Dear Sir Greeting from helnan auberge hotel - El fayoum We hope to visit the hotel again Thanks

8/10 Good

Thomas

Recommended for not demanding cleintle whose main goal is to explore the area. Price is rigght. Friendly staff
Stayed 3 nights in Jan 2019
Response from Aly Yassin on 26 Jan,2019
Dear Sir Greeting from helnan auberge hotel - el fayoum Thank you for your nice comment Thanks

4/10 Poor

bassem, egypt

Disliked: Staff & service, property conditions & facilities, room comfort
long check in process over an hour, wrong bed request in 2 rooms, awful breakfast
Stayed 1 night in Aug 2018
Response from Aly Yassin on 8 Aug,2018
Dear Mr.Bassem Greeting from helnan auberge el fayoum Iam sorry i will investgate Please visit us again Thanks Aly Yassin Front Office Manager

6/10 Okay

Verified traveller

Liked: Room comfort
Average hotel nothing special, location is good to go anywhere in fayoum
Stayed 2 nights in Jun 2018
Response from Aly Yassin on 30 Jul,2018
Dear Sir Greeting from helnan auberge We are trying to be better Please visit us soon

2/10 Terrible

hanan , CA USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
All public area is not heated very cold all over
I booked 4 nights and left after 2 it was very cold no heaters at any public area , poor service they couldn't find my booking or know anything about the hotel entertainment over all stay was not good bad experience no activity indoor or outdoor by the pool

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

aliaa

Liked: Cleanliness, property conditions & facilities, room comfort
nice hotel
over all was good , very friendly staff, amazing view from the rooms

8/10 Good

Mohamed, Cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The first one
It was a great stay and everything was good but the problem only with the front office manager coz he gave me a very hard time

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2019
Response from helnan auberge on 12 Sept,2019
Dears How always nice to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. It is a pleasure to see that in general you were happy with the service you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned. For your kind information, your comments are of great importance to us, only through your comments, we aim to improve the level of services that our guests receive, and in today’s world this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Thank You & Best Regards Ahmed Fathy Hotel Manager

10/10 Excellent

Rasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

nesreen

كان يمكن ان يكون أفضل
الفندق قديم يحتاج الي تجديد بمعني انه فندق تاريخي ولكن ينقصه الصيانه والاهتمام. لانوجد خدمات ترفيهية خاصه في فصل الشتاء، قد يكون مكان أفضل في الربيع! رغم إنني غير متاكد من ذللك
Stayed 1 night in Dec 2018
Response from Aly Yassin on 26 Jan,2019
Dear Sir Greeting from helnan auberge hotel - el fayoum We hope to visit the hotel again Thanks

6/10 Okay

Mohammed Battisha

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Dec 2018

4/10 Poor

Ozgur

Liked: Cleanliness
Kotu bir geceydi
Otele gelen öğrenci gurubu sabaha kadar korıdorlarda muzık acıp eglendı.Ama işin garibi otel yonetımı buna mudahale etmedi. Gece boyu uyuyamadık.

4/10 Poor

ハト

Disliked: Cleanliness, property conditions & facilities, room comfort
ゴージャスなのに、寂れた雰囲気のホテル。
元国王の離宮ということで、期待していたが、残念な感じです。オーベルジュという名前にもかかわらず、ご飯は美味しくない。