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Reviews of Fairfield Inn & Suites Sioux Falls

2.5 out of 5
Fairfield Inn & Suites Sioux Falls
4501 W Empire Place, Sioux Falls, SD

Reviews

8.8

Excellent

Rating 10 - Excellent. 372 out of 679 reviews" "
Rating 8 - Good. 216 out of 679 reviews" "
Rating 6 - Okay. 65 out of 679 reviews" "
Rating 4 - Poor. 18 out of 679 reviews" "
Rating 2 - Terrible. 8 out of 679 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Travelled with family
Liked: Property conditions & facilities
Staff was extremely inattentive on the night we checked in. She was checked out! The breakfast the next morning was awesome.
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Staff & service, property conditions & facilities
What sold me was the kindness of the staff. When I needed anything-whether about something pertaining to the hotel or activities-they never acted like it was a bother. Just a joy to have people that love what they do. It shows!
Stayed 1 night in Apr 2024
Response from Tabitha on 20 Apr,2024
Hi Patricia! Thank you so much for your very kind words about our staff. I will definitely be showing them this review. We hope to see you again!

10/10 Excellent

Arysa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tabitha on 27 Apr,2024
Thank you, Arysa, for taking the time to give us a rating!

10/10 Excellent

Randall

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at this motel when visiting Sioux Falls. Always clean and quiet.
Stayed 1 night in Apr 2024
Response from Tabitha on 20 Apr,2024
Thank you for the review Randall! We hope to see you again soon!

8/10 Good

Roberta

Business traveller
Liked: Staff & service, property conditions & facilities
There was blood spot on the comforter. I left a note & told front desk.
Stayed 1 night in Apr 2024
Response from Tabitha on 20 Apr,2024
Hi Roberta, I'm so sorry we missed the stain on the comforter before your arrival. We'll be using this review as a teaching tool. Thank you for letting us know!

6/10 Okay

Molly

Liked: Cleanliness, staff & service, amenities
Loud outside traffic. Windows could easily be opened from outside. Unsafe
Stayed 4 nights in Apr 2024
Response from Tabitha on 20 Apr,2024
Hi Molly, I'm so sorry that the interstate noise bothered you & that the window was able to be opened from the outside. I will have my maintenance man take a look at this. Thank you for letting us know.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice employees, especially the pool guy.
Stayed 1 night in Mar 2024
Response from Tabitha on 31 Mar,2024
Thank you Michael, we hope to see you again!

10/10 Excellent

Andrew Dyson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay awesome
Stayed 2 nights in Mar 2024
Response from Tabitha on 31 Mar,2024
Thank you Andrew! We hope to see you again!

6/10 Okay

ALICE

Stayed 2 nights in Mar 2024
Response from Tabitha on 20 Apr,2024
Thank you for taking time out of your day to rate our hotel. Have a great day!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tabitha on 24 Mar,2024
Thank you Amber for taking the time to rate us!

4/10 Poor

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and spa were closed
Stayed 1 night in Mar 2024
Response from Tabitha on 24 Mar,2024
Hi Kevin, thank you for your response. I apologize that the pool and spa were closed while you were here. We hope you can make it back after they are renovated.

10/10 Excellent

Emily

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk was efficient and friendly
Stayed 1 night in Mar 2024
Response from Tabitha on 16 Mar,2024
Thank you, Emily, for the response. I will share the compliments with our employees!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tabitha on 16 Mar,2024
Thank you for taking the time to rate us, Craig!

10/10 Excellent

Susan, Sloan

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Tabitha on 16 Mar,2024
Thank you for taking the time to rate us, Susan! We hope to see you again soon.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Tabitha on 24 Mar,2024
Thank you Shawn for taking the time to rate us!

8/10 Good

Joel

Liked: Staff & service, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024
Response from Tabitha on 24 Mar,2024
Thank you for taking the time to rate us Joel!

10/10 Excellent

MICHELE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tabitha on 24 Mar,2024
Thank you, Michele, for taking the time to rate us!

8/10 Good

Eric

Response from Tabitha on 24 Mar,2024
Thank you for taking the time to rate us Eric!

6/10 Okay

shiela

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Check in was to be 3 PM, they allowed a late check out, so we did not get into a room until 5.
Stayed 1 night in Jan 2024
Response from Tabitha on 24 Mar,2024
Thank you for the feedback Shiela. I apologize for the inconvenience you experienced and we will take this into consideration for the future.

10/10 Excellent

Emily

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Jan 2024
Response from Tabitha on 24 Mar,2024
Thank you for taking the time to rate us Emily!

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, everyone was very helpful.
Stayed 2 nights in Jan 2024

8/10 Good

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, quiet area. Staff was pleasant.
Stayed 1 night in Jan 2024

10/10 Excellent

keith, Council Bluffs

Stayed 1 night in Jan 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Good breakfast buffet with hot items offered. Delicious coffee! Hot tub is very relaxing. Beds are comfortable and soft pillows.
Stayed 3 nights in Dec 2023

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good place to stay
The bathtub had a rust spot and the ceiling above the tub was cracked and moldy, otherwise, we had a great stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Marci J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was perfect. Very quiet.
Stayed 1 night in Nov 2023

8/10 Good

Linda

Stayed 2 nights in Nov 2023

6/10 Okay

Jackie

Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Stayed 1 night in Nov 2023

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip
Check in was very easy and the clerk was very friendly. Same for checking out, staff was great. Very quiet rooms and very spacious. Breakfast was good with the hot selections staying hot.
Stayed 1 night in Nov 2023

10/10 Excellent

Kathy

Stayed 1 night in Oct 2023

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many times at places that offer free breakfast, it isn't worth eating. Not here! Breakfast was very tasty and there were plenty of options. The person that took care of this area was very meticulous about keeping the area clean and well stocked. The rooms were clean and quiet! My only negative was that the hot tub was so hot, it was hard to stay in it more than 10 minutes without sitting on the side, but it still felt good and the pool area was very clean as well.
Stayed 2 nights in Oct 2023

10/10 Excellent

Leopold, Greendale

Liked: Cleanliness, staff & service, property conditions & facilities
Quite, convenient and helpful staff
Stayed 2 nights in Oct 2023

6/10 Okay

Hagel

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The property needs remodeling the ceil in our bath room was fallen down and the pool needs refinished
Stayed 1 night in Sep 2023

10/10 Excellent

SUSAN, SUN PRAIRIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Clean good breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Shirley, Fredericksburg

Travelled with partner
Clean
Stayed 1 night in Aug 2023

6/10 Okay

kim

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property needs to be extremely updated
Stayed 2 nights in Aug 2023

8/10 Good

Michell L.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Randal, Omaha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent for our trip.
Stayed 1 night in Aug 2023

8/10 Good

Melanie

Travelled with family
Liked: Staff & service, property conditions & facilities
A little older than other places that we stayed on our trip. But it was nice.
Stayed 1 night in Jul 2023

6/10 Okay

Tim

Travelled with family
This property is not what I expected for a Fairfield inn. It must be one of their older properties. It was ok. Nothing truly remarkable here.
Stayed 1 night in Jul 2023

4/10 Poor

Morgan

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Was disappointed in cleanliness. The ceiling is pealing in pool area into pool. Spider and spider webs in pool area along with a broken wall. Had a few pieces of food on my floor in my room and bug on ceiling. Needs a lot of upkeep in my opinion. My daughter didn’t even want to continue swimming in the pool.

10/10 Excellent

Missy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Jessica

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Definitely needs updating, only plugs to charge phone, bathrooms outdated.
Stayed 1 night in Jul 2023

10/10 Excellent

Coy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023