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Everything was good
Only the shuttle area at SOF airport is no good signs and all most of the people don’t talk English and we can’t get the shuttle from terminal 2
And the air conditioner at the room wasn’t working- a lot of times the guys help us and fixed and after les than an hour is stop working again🙃 isn’t nice
Nice people. And excellent location if you need to have some rest between flights. I was allowed to get into the room before official check-in hour , so had more time to sleep after overnight flight. Location is very close to airport, but you can get to Sofia centre in 30-40 minutes, subway is there. Recommended for sure.
Dear Nefize,We very much appreciate your comments regarding your stay at the Ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
A clean hotel with transportation to the airport, excellent service.
Veleslav
Stayed 1 night in Sep 2023
Response from Anthony on 7 Dec,2023
Dear Veleslav,We very much appreciate your comments regarding your stay at the Ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Struttura comoda per viaggiare stanza nella norma , buon hotel
Alessandro
Stayed 1 night in Nov 2023
Response from Anthony on 7 Dec,2023
Dear Alessandro,We very much appreciate your comments regarding your stay at the Ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Booked this hotel for the proximity to the airport and price.
Both were good. 2 or 3 minute drive to T2.
Staff were very helpful.
Would definitely use again.
Wanted something close to Sofia airport. This was perfect. Staff was excellent. Free shuttle and takeaway breakfast for us early fliers!
Michael
Stayed 1 night in Nov 2023
Response from Kristina Nedyalkova General Manager on 21 Nov,2023
Dear Michael,Thank you for taking the time to review your stay with us at ibis Sofia Airport! We are so happy to hear that you found our location convenient and that our staff were so helpful. We also appreciate that you mentioned our free shuttle and takeaway breakfast service, which we hope made it easier for you to make your early flight. At ibis, we pride ourselves in offering quality services and exceptional hospitality to all of our guests. We look forward to welcoming you back again soon! Sincerely, The ibis Sofia Airport Team
Dear Alexander,We very much appreciate your comments regarding your stay at the Ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Dear Hanson,We very much appreciate your comments regarding your stay at the Ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Great place to stay very convenient if you have a flight at the airport is perfect
Ekaterina
Stayed 1 night in Nov 2023
Response from Anthony Otravov on 23 Nov,2023
Dear Ekaterina,We very much appreciate your comments regarding your stay at the Ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Response from Kristina Nedyalkova General Manager on 9 Nov,2023
Dear Aleksandra,Thank you for your kind review. It is our pleasure to hear that everyone at the ibis Sofia Airport was helpful and friendly. Our goal is to ensure that our guests have a pleasant and comfortable stay with us. We are glad that we were able to provide you with this experience. Thank you again for your feedback and we look forward to welcoming you back soon!
10/10 Excellent
Niklas
6 Nov,2023
Niklas
Stayed 1 night in Nov 2023
Response from Anthony Otravov on 23 Nov,2023
Dear Niklas,We very much appreciate your comments regarding your stay at the Ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Dear guest,We very much appreciate your comments regarding your stay at the Ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Dear Volodymyr,We very much appreciate your comments regarding your stay at the Ibis Sofia Aiport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
8/10 Good
Mariana
30 Oct,2023
Mariana
Stayed 1 night in Oct 2023
Response from Anthony Otravov on 23 Nov,2023
Dear Mariana,We very much appreciate your comments regarding your stay at the Ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Friendly staff, clean nice place. Excellent breakfast, and shuttle service to the airport was great.
Zaprin
Stayed 1 night in Oct 2023
Response from Kristina Nedyalkova General Manager on 30 Oct,2023
Dear Zaprin,Thank you for taking the time to review your recent stay with us at ibis Sofia Airport. We are delighted to hear that our staff, place, and breakfast were all to your liking. We are especially pleased that you found our shuttle service to be great. Our goal is always to create a positive experience for our guests and we are glad that we could do so for you.Thank you again for your kind words and we hope to welcome you back soon!Sincerely,
8/10 Good
Violeta
26 Oct,2023
It is a very convenient hotel for early flights.
The room was clean. Asked for an additional towel, since we had only one set for two people, but never got it. The male staff in the morning was very nice and polite. Will use this hotel again
Violeta
Stayed 1 night in Sep 2023
Response from Anthony Otravov on 23 Nov,2023
Dear Violeta,We very much appreciate your comments regarding your stay at the Ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
10/10 Excellent
Martin thorup
24 Oct,2023
Martin thorup
Stayed 1 night in Oct 2023
Response from Anthony Otravov on 23 Nov,2023
Dear Martin,We very much appreciate your comments regarding your stay at the Ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
8/10 Good
Glenn
24 Oct,2023
Glenn
Stayed 1 night in Oct 2023
Response from Anthony Otravov on 23 Nov,2023
Dear Glenn,We very much appreciate your comments regarding your stay at the Ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
2/10 Terrible
Yisroel
Travelled with family
17 Oct,2023
Disliked: Staff & service
Shuttle service refused to pick us up at airport. We ended up staying the night in the airport. Still waiting for refund.
Yisroel
Stayed 1 night in Oct 2023
Response from Kristina Nedyalkova General Manager on 23 Oct,2023
Dear Yisroel, Thank you for taking the time to write a review. We are sorry to hear about your experience with our shuttle service. We understand that you were waiting for a refund and we would like to apologize for any inconvenience caused by this issue.At ibis Sofia Airport, we strive to create an environment of comfort and convenience for all of our guests and it is our goal to make sure that everyone has an enjoyable stay with us. We want all of our guests to feel valued and respected during their stay, so we regret that your experience did not meet this standard.Again, thank you for your feedback and we hope you will choose ibis Sofia Airport in the future. Best regards, ibis Sofia Airport Team
4/10 Poor
Michael
17 Oct,2023
Michael
Stayed 1 night in Oct 2023
Response from Anthony Otravov on 23 Nov,2023
Dear Michael,Thank you for taking the time to tell us about your experience at the Ibis Sofia Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
I really enjoyed myself. The staff was absolutely amazing! If you like curry try the chicken curry dish it was FANTASTIC!!
Felicia
Stayed 1 night in Oct 2023
Response from Kristina Nedyalkova General Manager on 16 Oct,2023
Dear Felicia, Thank you so much for your kind words about our staff and giving our chicken curry dish a try. We are delighted to hear that you enjoyed your experience with us and we appreciate your willingness to recommend us to others. We take pride in making sure all our customers have a wonderful stay with us, and we thank you for choosing ibis Sofia Airport. Warm regards,
Dear Gabriel,We very much appreciate your comments regarding your stay at the Ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Dear Gary,We very much appreciate your comments regarding your stay at the Ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Response from Kristina Nedyalkova General Manager on 5 Oct,2023
Dear Daniel,We are delighted to hear that your experience at Ibis Sofia Airport was satisfactory. We strive to ensure that all our guests have a great stay and it is gratifying to know that we have been successful in doing so. We look forward to welcoming you again soon.
8/10 Good
Michael
1 Oct,2023
Michael
Stayed 1 night in Sep 2023
Response from Kristina Nedyalkova General Manager on 5 Oct,2023
Dear Michael,We are delighted to hear that your experience at Ibis Sofia Airport was satisfactory. We strive to ensure that all our guests have a great stay and it is gratifying to know that we have been successful in doing so. We look forward to welcoming you again soon.
Response from Kristina Nedyalkova General Manager on 5 Oct,2023
Dear silvia,Thank you for taking the time to rate us. We are glad to hear that you were pleased with your experience at ibis Sofia Airport. We strive to provide excellent service and comfortable accommodations, and we are delighted that you enjoyed your stay. If there is anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you again soon.
8/10 Good
Robert
27 Sept,2023
Liked: Cleanliness, staff & service, amenities
One of the frumpier Ibises I've stayed in, and not particularly easy to catch shuttle from airport. Also staff was a bit scarce late at night. But fundamentally okay.
Robert
Stayed 1 night in Aug 2023
Response from Anthony Otravov on 23 Nov,2023
Dear Robert,We very much appreciate your comments regarding your stay at the Ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
6/10 Okay
LOIS
26 Sept,2023
Liked: Cleanliness, staff & service, amenities
I like that the hotel is very near the airport, most of the staff members were friendly, the property kept clean. I don't like that the bed was super uncomfortable, making annoying noises with every move, and it had no back support at all making me woke up with back pain.
LOIS
Stayed 2 nights in Sep 2023
Response from Anthony Otravov on 23 Nov,2023
Dear Lois,Thank you for taking the time to tell us about your experience at the Ibis Sofia Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
Response from Kristina Nedyalkova General Manager on 21 Sept,2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
8/10 Good
meshal
11 Sept,2023
meshal
Stayed 1 night in Sep 2023
Response from Anthony Otravov on 23 Nov,2023
Dear Meshal,We very much appreciate your comments regarding your stay at the Ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Very helpful and always use it before an early flight
Bozhidar
Stayed 1 night in Sep 2023
Response from Kristina Nedyalkova General Manager on 11 Sept,2023
Dear Bozhidar,We very much appreciate your comments regarding your stay at the Ibis Sofia Airport Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kristina NedyalkovaGeneral Manager
10/10 Excellent
John
10 Sept,2023
John
Stayed 1 night in Sep 2023
Response from Kristina Nedyalkova General Manager on 11 Sept,2023
Dear John,We very much appreciate your comments regarding your stay at the Ibis Sofia Airport Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kristina NedyalkovaGeneral Manager
6/10 Okay
KRASSIMIRE
9 Sept,2023
KRASSIMIRE
Stayed 1 night in Sep 2023
Response from Anthony Otravov on 23 Nov,2023
Dear Krassimire,We very much appreciate your comments regarding your stay at the Ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
This is my 4th stay at this place.
It’s close to the airport,nice,clean,convenient.
Ignat
Stayed 1 night in Sep 2023
Response from Kristina Nedyalkova General Manager on 11 Sept,2023
Dear Ignat,We very much appreciate your comments regarding your stay at the Ibis Sofia Airport Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kristina NedyalkovaGeneral Manager