Located close to Haikou Arcade Street, Sofitel Haikou provides a shopping centre on-site, a coffee shop/cafe and a garden. Indulge in a body treatment, a massage and a body scrub at the on-site spa. The on-site international cuisine restaurant, KWEE ZEEN, offers lunch and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and 2 bars.
Located by the sea, Sofitel Haikou is in Longhua neighbourhood and is connected to a shopping centre. Don't miss out on a visit to Haikou Arcade Street. Visit our Haikou travel guide
Hainan International Convention and Exhibition Center
22 min drive - 23.7 km
Getting around
Haikou (HAK-Meilan Intl.)
33 min drive
Restaurants
星巴克
16 min walk
星巴克
17 min walk
McDonald's (麦当劳)
14 min walk
Boots 泥靴
12 min walk
KFC 肯德基
12 min walk
About this property
Sofitel Haikou
Luxury hotel near Haikou Arcade Street
You can look forward to a shopping centre on-site, a coffee shop/cafe and a garden at Sofitel Haikou. Treat yourself to a body treatment, a massage or a body scrub at the on-site spa. The on-site international cuisine restaurant, KWEE ZEEN, offers lunch and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and 2 bars.
You'll also enjoy the following perks during your stay:
An indoor pool and an outdoor pool, along with sunloungers
Buffet breakfast (surcharge), a front desk safe and free newspapers
Meeting rooms, massage treatment rooms and smoke-free property
A porter/bellboy, luggage storage and a banquet hall
Room features
All 208 rooms include comforts, such as 24-hour room service and pillow menus, in addition to perks, such as laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
Down duvets and free cots/infant beds
Rainfall showers, designer toiletries and bidets
LCD TVs with cable channels
Wardrobes/cupboards, recycling and electric kettles
Awards and affiliations
Eco-certified property
This property is certified by this third-party sustainability certification scheme: China Green Hotel. For more information on what this certification requires and verifies, please visit their website.
Yes, this property has an indoor pool and an outdoor pool. Pool access is from 7:00 AM to 10:30 PM.
How much does it cost to stay at Sofitel Haikou?
As of 24 Oct, 2026, prices found for a 1-night stay for 2 adults at Sofitel Haikou on 21 Nov, 2026 start from S$132, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Sofitel Haikou pet-friendly?
No, only service animals are welcome at the property.
What time is check-in at Sofitel Haikou?
Check-in start time: 3:00 PM; check-in end time: anytime.
What time is check-out at Sofitel Haikou?
Checkout is at noon.
Where is Sofitel Haikou located?
Located in Longhua, this luxury hotel is 2.9 mi (4.7 km) from Haikou Arcade Street and 9.2 mi (14.8 km) from Hainan International Convention and Exhibition Center.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
Have a question?
AI iconBetaBeta
Get instant answers with AI powered search of property information and reviews.
Reviews
Sofitel Haikou Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I stayed at Sofitel Haikou for a business trip and was thoroughly impressed. The hotel offers a perfect blend of luxury and functionality, ideal for business travelers. The room was spacious, clean, and well-equipped with a comfortable work desk and high-speed Wi-Fi. The staff were courteous, professional, and attentive to every detail.
The breakfast buffet had a great variety of both Western and local options, which was a great way to start the day. Meeting facilities were top-notch, and the location was convenient for accessing the business district. After work, I appreciated the relaxing atmosphere at the lounge and the stunning ocean views.
Highly recommend Sofitel Haikou for business travelers looking for comfort, convenience, and excellent service.
Stayed 1 night in Nov 2025
Verified review
10/10 Excellent
Siew keow
12 Nov, 2025
Liked: Cleanliness, staff & service, amenities
My stay at Sofitel Haikou was exceptional as always. The rooms are high-tech, spotless, and very well maintained. It's a perfect blend of comfort and modern luxury.
The staff are friendly, professional, and always ready to go the extra mile. I would like to express my heartfelt thanks to the service team on duty on 11 November 2025(around 9am–10am) for kindly arranging an early check-in and sending our luggages to our room within 10 mins. We had an early flight into Haikou and my mum was tired, so the thoughtful gesture was deeply appreciated.
I also want to thank the service team on duty on 12 November (between 10am–12 noon). After checking out, I accidentally left my bag at the hotel, and the staff were incredibly helpful and efficient in locating it for me.
Every experience at Sofitel Haikou has been nothing short of excellent. Thank you to the entire team for your warm hospitality and impeccable service. You truly made our stay memorable! Sofitel Haikou will definitely be my number 1 choice when I return to Haikou.
Our initial room felt quite old, and there was a strong smell of cigarette smoke. It appeared to be coming from another room, as the odour was even more intense in the corridor and near our door.
Unfortunately, no action was taken after our first complaint. We were later upgraded to a club floor room, which was an improvement, though still not ideal. The hotel did provide an air purifier at no extra charge following the upgrade, which we appreciated.
At times, we experienced long waits for the lift, and the location was not particularly convenient. Overall, we were quite disappointed with our stay and would not choose to return to this hotel.
Stayed 3 nights in Nov 2025
Verified review
6/10 Okay
SIANG MING
30 Jul, 2023
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This is the newest hotel in Haikou and opened during the pandemic period. Had high expectations as I last visited in 2018 and this was still building and I stay at nearby Hilton Haikou.
A few issues we had which is why we gave 3-star rating:
1. The hotel’s main lobby and breakfast at all day dining area was located at 35th and 34th floor respectively but the rooms are located at lower levels… very odd planning
2. The corridor way from lift lobby to rooms are designed using dark colors… makes it feel narrow and not so welcoming as we walked to our room.
3. Was on 24th floor also and some hotel guests smoking in their rooms even though it’s a non-smoking hotel and these inconsiderate guests left they room doors open allowing cigarette smoke to flow into corridor way.
4. I saw a couple of times housekeeping team passed by and nothing was done over the course of my 3D2N stay… therefore the 4-star ratings on staff service
5. While the hotel is only 3 years old and factoring the pandemic, condition of property pales in comparison to Hilton Haikou which we went over for dinner on 1 of the night during our stay.
The next time we visit Haikou, unlikely we will stay at this hotel again… I have severe allergies issue and the cigarette smell given it’s central air conditioning gave me quite a bit of issue during my stay.