Hotels with smoking rooms in South Glasgow

"Arrived at the property at 7pm with a 35 minute window before the start time of our event to drop bags check in and leave, only to be informed the hotel had overbooked and they didn’t have a room. They proposed sending us to the courtyard Marriott instead. This should have been informed sooner, missed chance to eat dinner and this was a downgrade, as we booked specifically for the facilities at the village. Spoke to Jamie the GM, thankfully as well as sorting us the new hotel, also agreed to refund the cost of the original booking and got the kitchen to sort a couple of takeaway burgers within a 10 minute turnaround. Burgers were great and overall this was a great example of doing the right thing for the customer, by listening to what would make it right and which has turned a 1* review into 5* customer service. Immediately around the hotel feels fine but not able to rate Govan higher than 3* with a straight face. "