Hotels with Swimming Pools in Southborough

"Our key concerns re the property: - We may have missed it when we confirmed our booking, but when we arrived we found there was a GBP 12.00 parking charge. This seems very high given the cost of the room. - The room was unbearably hot, and even after adjusting the thermostat it stayed hot all night. - The room smelled like it had previously been a smoking room; it was very musty. - Finally, we had dinner in the restaurant and it was appalling. *My son ordered a pizza, and even though it was only 7ish pm, they had run out of pizzas. *I ordered a steak; it was GBP32 on the menu, and came out cold and overcooked. *My husband ordered a burger; the patty was the size of a beef slider, and was so overcooked he actually had to use a steak knife to cut it. Also on the burger was one slice of tomato, and one slice of lettuce. It was shocking for the price, particularly as it was almost inedible. I will say the service in the restaurant was very friendly, but the food was terrible. The ibll for the steak, two burgers, two glasses of wine, and a non-alco' beer was GBP 99.00. "

"Lovely stay all went really well Thanks"

"This hotel is very busy and I had booked two rooms for my son’s wedding on Good Friday. I had contacted the hotel before my stay to ensure that we had twin rooms - I had previously booked them and thought I had paid in advance, but they said I hadn’t and advised that if rebooked through the method I wished to use, that although it would say King Size they would immediately change them to the twins I had booked - they suggested I not cancel the twins until I had booked the king size rooms just in case they sold out. I spoke directly with the Hotel after booking and was assigned the twin rooms instead of king size. So imagine our shock, disappointment and dismay when the beds were Ming Size and not Twin Beds! This was not acceptable and such a bad thing especially because I was called a few days later by Delta saying that the booking was cancelled and I said Yes, because I had rebooked and had spoken with the Hotel directly! So did this guy do something to my arrangements? I don’t know but at £150 plus £27 for breakfast x2 rooms for 1 night - the least I would expect is getting the correct bed configuration!"