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"Staff is great and welcoming, all amenities are in the room that I want. Overall just a great hotel for the price point"

"The hotel is fantastic - the staff are extremely helpful, rooms are clean and beautifully decorated with all amenities, the breakfast that is included is incredible. Everything from made to order along with an extensive buffet. I have stayed here twice now and will be coming back for sure. "

"Stylish and friendly hotel with a very welcoming vibe. The room was immaculate the bed extremely comfortable. "

"The building is beautiful and peaceful with gorgeous natural light. The staff is extremely helpful. "

"The room is clean and silent. The staff lady was very much helpful. There was a good internet connection service. Just attention for the owner the handwash sink has been dripping syphon (hose) draining to the floor that needs minor maintenance. Please also note that there was no breakfast service at all at this lodge unlike I had probably thought of it. Anyways it was a safe and"

"Great guy on reception Charming room Spacious "

"The property is undeniably beautiful, with immaculate gardens and elegant rooms that create a peaceful, luxurious atmosphere. Breakfast was wonderful each morning, fresh, generous, and thoughtfully prepared. However, for the price paid, several service issues were disappointing. Communication from staff was slow, and a significant problem with the shower drainage resulted in water pooling on the bathroom floor. Despite raising the issue and receiving assurances it would be addressed, it was never properly resolved. Additionally, the heated floor was inexplicably left on in the middle of summer, making the room uncomfortably warm. What was most surprising is that no gesture of compensation or acknowledgment was offered, even after these concerns were raised. For a property positioned at this level, one expects more attentive service and proactive management.Beautiful setting and lovely toucheS, but the service fell short of the standard the rate suggests. I even recommended a few guest houses in the Western Cape that consistently deliver full‑rating experiences, places worth visiting to learn from and emulate. Their issues are entirely solvable, but service quality and responsiveness need meaningful upgrading. "

"Lee was a great help advising and booking restaurants and things to do"

"What a place! Everything is fabulous and the staff are exceptional. This was our 6th visit to the Cellars and it won’t be our last. The beautiful gardens together with the stylish interiors make for a luxurious and relaxing stay. The restaurant food is delicious too, what’s not to like? "