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Reviews of Hotel Výsluní

3 out of 5
Hotel Výsluní
Špindleruv Mlýn 49, Spindleruv Mlyn

Reviews

7.0

Good

Rating 10 - Excellent. 2 out of 4 reviews" "
Rating 8 - Good. 0 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 2 out of 4 reviews" "
Rating 2 - Terrible. 0 out of 4 reviews" "

8.6/10

Cleanliness

6.0/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Not a ski-in/ski-out hotel and a very rude owner
We booked this hotel on the basis that it was a 'Ski-In/Ski-Out' property, as claimed by the listing on Hotels.com, however upon arrival it became clear that this is not the case and we had to take a taxi every day to get to and from the slopes, a great inconvenience. In addition, the hotel owner is very unfriendly and anti-social, he barely acknowledges our presence here and is simply rude, generally grunting instead of responding professionally. The cleaning lady and female chef are very friendly and fun, full of smiles. The rooms are a decent size, the beds are very hard but fairly comfortable and the facilities are basic but usable. The included breakfast offers a decent selection but the coffee is terrible, bring your own instant-coffee. The location of the hotel does require a taxi to get to the main ski-lifts, this does spoil the ski-atmosphere as it requires time and loading twice a day, a great inconvenience. I have asked Hotels.com to remove this incorrect attribute from the hotel listing.
Stayed 7 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

4/10 Poor

Petter

Liked: Cleanliness
Disliked: Staff & service, room comfort
Ski in / Ski-out, forget about it
This could actually be a great hotel, however the circumstances unfortunately makes that impossible. First of all, Ski in / Ski-out does not exist. More of a Bus in / Bus-out would be an appropriate description. The bus stop is about 5 minutes walk from the hotel and the bus was always extremely dangerous crowded and not often on time. The best option is to take a taxi which cost between 150-170 CZK one-way (should be a fixed price but different every time). The manager was not very friendly and the word serviceminded has not yet been invented in this country. It´s almost impossible to communicate in English and it´s obvious that Czech and German speaking guests got a more favorable and friendly attention. The breakfast was ok and the cleaning staff really nice, so was the cleaning service. If you want to go to Spindleruv, stay near Medvědín where you actually can get Ski in- Ski-out
Stayed 7 nights in Jan 2018

10/10 Excellent

Lukas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Výsluní vřele doporučuji
Příjemný hotel v krásném prostředí. Personál ochotný, milý a profesionální. Pobyt jsme si velmi užily.
Stayed 3 nights in Sep 2017