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Reviews of Best Western Plus Springfield Airport Inn

2.5 out of 5
Best Western Plus Springfield Airport Inn
4445 W Chestnut Expressway, 1/2 Mile East Of I-44, Exit 72, Springfield, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 1002 reviews" "
Rating 8 - Good. 269 out of 1002 reviews" "
Rating 6 - Okay. 53 out of 1002 reviews" "
Rating 4 - Poor. 28 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast at the motel was good. After a long day of driving only one restaurant was walkable. Decent room and quiet for a Saturday night.
Stayed 1 night in May 2024
Response from Christina on 21 May,2024
Thank you for reviewing our Best Western property. We hope to see you again soon!

6/10 Okay

PAMELA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Close to airport.
Stayed 1 night in May 2024
Response from Christina on 20 May,2024
Thank you for the review of our property, we hope to see you again soon!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area seems kinda of sketchy, maybe just because there were alot of service type businesses it seemed that way. Avoid Ally's restaurant!! A mile down the road from motel are many places to eat. Easy access off high-way and near the Airport, it was relatively quiet, well lit parking lot with plenty of cameras; Property itself in excellent shape and all the staff were friendly.
Stayed 1 night in May 2024
Response from Christina on 21 May,2024
Thank you so much for the great review! We hope you come back and stay with us again soon!

8/10 Good

Peter

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Decent hotel when flying out of Springfield
Stayed 1 night in May 2024
Response from Christina on 20 May,2024
Thank you for the great review!

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service
Simple hotel near the airport. Very friendly staff
Stayed 1 night in May 2024
Response from Tonya on 17 May,2024
Thank you for taking the time to review our Best Western Plus property. We are excited to see that you had a good stay and look forward to your return.

10/10 Excellent

Shanalee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Clean and up to date with wooden floors in the room. Very close to the airport. They provide free shuttle to and from the airport and the breakfast was decent
Stayed 1 night in May 2024
Response from Christina on 13 May,2024
Thank you for the wonderful review, we appreciate you for choosing us and hope to see you again soon!

8/10 Good

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christina on 14 May,2024
Thank you for your review, we hope to see you again soon!

6/10 Okay

walter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I am handicap my room was on the 2nd floor they gave me a room on the 1st floor. The problem was every day we had to get new key cards, was not happy about that.
Stayed 3 nights in May 2024
Response from Christina on 13 May,2024
I apologize for any mix-up with your room, all handicap rooms are on the first floor. We are looking into why we had to rekey your room keys everyday and I'm so sorry this was an issue. Thank you for choosing us for your stay and we hope to see you again soon!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
?
Stayed 1 night in Apr 2024
Response from Tonya on 17 May,2024
Thank you for taking the time to review our Best Western Plus property. Our guests satisfaction is very important to us. We do value your feedback.

2/10 Terrible

Douglas

Stayed 1 night in Apr 2024
Response from Tonya on 17 May,2024
Thank you for taking the time to review our Best Western Plus property. It appears that you did not have a good stay. Our guests satisfaction is very important to us. Would you reach out to the hotel so I can speak with you about any issues you may have had.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, nice and comfortable. The staff were excellent.
Stayed 1 night in Mar 2024
Response from Becca on 23 Apr,2024
Thank you for the wonderful review!

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, courteous staff.
Stayed 1 night in Apr 2024
Response from Becca on 23 Apr,2024
Thank you for your review!

10/10 Excellent

Tim

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Becca on 23 Apr,2024
Thank you

10/10 Excellent

Eugenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, properly was clean.
Stayed 1 night in Apr 2024
Response from Becca on 14 Apr,2024
Thank you for the review, Eugenia!

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff were great. Area was OK but is close to airport and easy for an overnight stay before flying out.
Stayed 1 night in Apr 2024
Response from Becca on 13 Apr,2024
Thank you for leaving us a review!

10/10 Excellent

Tracey, Dunchurch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great
Stayed 1 night in Apr 2024
Response from Becca on 4 Apr,2024
Thank you for the review, Tracey. We appreciate you!

10/10 Excellent

Renee

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Becca on 4 Apr,2024
Thank you for taking the time to review our Best Western Plus Springfield Airport Inn. We appreciate your business!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the shuttle service made it so easy to get back and forth from the airport
Stayed 1 night in Mar 2024
Response from Becca on 4 Apr,2024
Thank you so much for the wonderful review! We hope you come back and see us!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Becca on 7 Mar,2024
Thank you for the wonderful review!

10/10 Excellent

Eugenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean and organized. Staff were all very friendly and helpful. Breakfast had a good variety and was good.
Stayed 1 night in Feb 2024
Response from Becca on 1 Mar,2024
Thank you for the wonderful review!

10/10 Excellent

Haven

Stayed 1 night in Feb 2024
Response from Becca on 20 Mar,2024
Thank you for the great review!

10/10 Excellent

Marsha

Stayed 1 night in Feb 2024
Response from Becca on 20 Mar,2024
Thank you for the great review!

8/10 Good

Pamela

Travelled with family
Liked: Property conditions & facilities
Clean and convenient!
Stayed 1 night in Feb 2024
Response from Becca on 3 Feb,2024
Thank you for taking the time to leave us a review, Pamela! We appreciate your business.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Becca on 3 Feb,2024
Thank you for the great review, Richard!

4/10 Poor

Sharon

Liked: Staff & service, property conditions & facilities, room comfort
Would have been great stay except that they didn't have TV contract so we could watch football playoff games. We stopped in Springfield on our way home specifically to watch games. Should have just drove on home.
Stayed 1 night in Jan 2024
Response from Becca on 30 Jan,2024
Hi Sharon, we are so sorry to hear about your disappointment with our TVs but I'm glad to see that the rest of your stay was nice. I'd also like to inform you that we will be upgrading to smart TVs by the end of 2024 so we do hope you give us another chance in the future.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff had to assist me so many times during my stay. They were so thoughtful and kind, always a smile.
Stayed 1 night in Jan 2024
Response from Becca on 25 Jan,2024
Thank you your review, Julie. We all really do enjoy helping our guest. Hope you come back!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were personable and professional. Breakfast was very enjoyable. Room was great.
Stayed 1 night in Jan 2024
Response from Becca on 24 Jan,2024
Thank you for the wonderful review, John. We appreciate you taking the time to leave us a positive review and home you come back sometime!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Becca on 20 Jan,2024
Thank you for the great review, Don!

8/10 Good

Elizabeth

Stayed 1 night in Jan 2024
Response from Becca on 17 Jan,2024
Thank you for taking the time to leave us a review!

2/10 Terrible

Timothy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
With low occupancy, we were placed below some long term occupants who evidently enjoyed bowling in their room during sleeping hours.
Stayed 1 night in Jan 2024
Response from Becca on 13 Jan,2024
We're very sorry you experienced this inconvenience during your stay with us. We do have a 24hr service desk that can handle noise complaints and even move guest rooms when needed. As we discussed over the phone we can't refund or adjust rates on 3rd party reservations but we do value your business and would like to offer you a free upgrade on your next stay.

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff. Very clean room and building. Would give 5 stars but the bed was not the most comfortable. Other than that we would stay there again.
Stayed 1 night in Jan 2024
Response from Becca on 3 Jan,2024
Thank you so much for the lovely review. We appreciate your business.

8/10 Good

Marcia

Stayed 1 night in Dec 2023
Response from Becca on 3 Jan,2024
Thank you for your feedback.

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
terrible pillows
clean and quiet place to stay, bed was very firm. Pillows were TERRIBLE! hard and lumpy
Stayed 2 nights in Dec 2023
Response from Tonya on 1 Jan,2024
Thank you for taking the time to review our Best Western Plus property. We are sorry to hear you had an issue with the pillows. We do hope that you will come back and see us again.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Becca on 30 Dec,2023
Thank you for taking the time to leave us a review.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and shuttle driver were so friendly and kind.
Stayed 1 night in Dec 2023
Response from Becca on 30 Dec,2023
Thank you for the kind review. We hope to see you again.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
The folks working the front desk and in the breakfast area were wonderful, especially Christina, who couldn't have been more helpful.
Stayed 1 night in Dec 2023
Response from Becca on 28 Dec,2023
Thank you for the wonderful review! We do certainly enjoy our jobs and our guest. We hope you come back sometime.

10/10 Excellent

Joanne

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Becca on 28 Dec,2023
Thank you for the review!

10/10 Excellent

Donna

Stayed 1 night in Dec 2023
Response from Becca on 23 Dec,2023
Thank you for taking the time to leave us a review.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Becca on 18 Dec,2023
Thank you for the great review!

2/10 Terrible

Misty

Stayed 1 night in Dec 2023
Response from Becca on 18 Dec,2023
Thank you for getting back to me Misty, we are so relieved this wasn't about our property. I hope you have a good week.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Becca on 23 Dec,2023
Thank you for the review.

10/10 Excellent

Karen

Very clean and comfy. Loved that rhere wasno carpet
Stayed 1 night in Dec 2023
Response from Becca on 18 Dec,2023
Thank you Karen! Have a great day!

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, clean, very comfortable bed!
Stayed 1 night in Dec 2023
Response from Becca on 14 Dec,2023
Thank you for taking the time to review our Best Western Plus property. We appreciate your feedback.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Becca on 15 Feb,2024
Thank you for the review.

2/10 Terrible

Antonio

Stayed 1 night in Dec 2023
Response from Becca on 26 Dec,2023
Thank you for your feedback.

10/10 Excellent

Joyce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Becca on 6 Dec,2023
Thanks for the review, Joyce!

6/10 Okay

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't expect quiet
Had two problems. First the walls are paper thin and the guys next door came in at 3AM and we could hear every word they said. We had requested a quiet room. 2nd was the TV. The Alabama/Georgia game was on CBS network and we could not watch it on the terrible DirectTV package in the motel. This would have been a dealbreaker had we known in advance.
Stayed 1 night in Dec 2023
Response from Becca on 5 Dec,2023
We are deeply sorry for the inconveniences you experienced during your stay.

8/10 Good

Joseph, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to airport
Stayed 1 night in Nov 2023
Response from Becca on 28 Nov,2023
Thank you for taking the time to leave us feedback.

8/10 Good

Debbie

Stayed 1 night in Nov 2023
Response from Becca on 18 Dec,2023
Thank you for your feedback.

10/10 Excellent

Cindy

Stayed 1 night in Nov 2023
Response from Becca on 14 Dec,2023
Thank you for the review!