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Reviews of GrandStay Residential Suites Hotel - Saint Cloud

2.5 out of 5
GrandStay Residential Suites Hotel - Saint Cloud
213 6th Avenue South, St Cloud, MN

Reviews

8.6

Excellent

Rating 10 - Excellent. 549 out of 1000 reviews" "
Rating 8 - Good. 299 out of 1000 reviews" "
Rating 6 - Okay. 79 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very comfortable place to stay. But real noisy with all the traffic.
Stayed 1 night in May 2024
Response from Candi B on 13 May,2024
Dear Amanda,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We're delighted to hear that you found your stay comfortable.We understand that the noise from traffic can sometimes be disruptive, and we apologize for any inconvenience this may have caused. Please know that we continuously strive to minimize disturbances to ensure our guests have a peaceful experience.We hope to have the pleasure of welcoming you back for another comfortable stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Maura

Travelled with family
Great place
Stayed 2 nights in May 2024
Response from Candi B on 7 May,2024
Dear Maura,Thank you for your wonderful review! We're delighted to hear that you had a great experience with us. We appreciate your support and hope to have the pleasure of welcoming you back soon for another fantastic stay.

6/10 Okay

karen

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Overall good stay, decent hotel -but there were a few issues; bathroom was not clean, vents were not clean, toilet did not flush (had to hold the handle down for a few seconds before it would flush).
Stayed 2 nights in May 2024
Response from Candi B on 7 May,2024
Dear Karen,Thank you for taking the time to share your feedback with us. We're glad to hear that you had an overall good stay, but we apologize for the issues you encountered with cleanliness and the toilet in your room. Please know that we take your comments seriously and will address them with our housekeeping and maintenance teams to ensure a better experience for our guests in the future. We appreciate your insight and hope to have the opportunity to welcome you back for an improved stay.

8/10 Good

Kelly, Glencoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful, suites are great, hot tub and breakfast are fantastic. Pool was chilly for me but that varies by person. Parking is a bit thin so get there early to secure a spot. There was a hockey tournament going on when we were there so ppl were hanging out in the hallway drinking until 1 am which was awkward for everyone else but staff didn't do anything about it. Kids were running up and down the halls too, staff didn't do anything, so not the quietest place.
Stayed 1 night in Apr 2024
Response from Candi B on 30 Apr,2024
Thank you, Kelly, for your review and for highlighting the beauty of our property, the quality of our suites, and the fantastic hot tub and breakfast options. We appreciate your feedback regarding the pool temperature and parking availability. We apologize for the inconvenience caused by the noise disturbance during your stay. Rest assured, we'll address this with our team to ensure a more peaceful experience for all our guests in the future. We hope to have the opportunity to welcome you back for a more tranquil stay.

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, Convenient, Easy Parking and navigation. Decent dining options.
Stayed 2 nights in Apr 2024
Response from Candi B on 30 Apr,2024
Thank you, Khalid, for your fantastic review! We're delighted to hear that you found our hotel safe, convenient, and easy to navigate, with ample parking available. It's great to know that you enjoyed the dining options nearby. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future!

8/10 Good

Darin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Breakfast was a bit underwhelming. Eggs were cold and watery. Whole area was messy, granted we were there about a half hour before they closed.
Stayed 1 night in Apr 2024
Response from Candi B on 18 Apr,2024
Thank you, Darin, for your recent stay with us! We're delighted you chose our hotel for your family trip. We're grateful for your feedback, as it helps us improve. We're glad to hear you appreciated our cleanliness and service. We'll address your concerns regarding breakfast promptly to ensure a better experience for future guests. We hope to welcome you back soon for an even more enjoyable stay!

10/10 Excellent

Blaise

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty clean and quiet!
Stayed 2 nights in Apr 2024
Response from Candi B on 10 Apr,2024
Dear Blaise,Thank you so much for sharing your feedback with us! We're thrilled to hear that you found our hotel clean and quiet during your stay. Your satisfaction is our top priority, and we're delighted that we could contribute to a pleasant experience for you. Should your travels bring you back our way, we'd love to welcome you again!

8/10 Good

timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a quick overnight. The staff was friendly. Breakfast wasn’t great but it was included. The bed was really firm if that’s your thing.
Stayed 1 night in Apr 2024
Response from Candi B on 8 Apr,2024
Dear Timothy,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our staff friendly during your quick overnight stay. We appreciate your feedback regarding breakfast, and we'll strive to improve in that area. We understand that mattress preferences vary, and we're glad to know the firm bed suited your needs. We hope to welcome you back for another enjoyable stay soon!

8/10 Good

JASON

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It seemed to be a older building, but well maintain and well kept very clean friendly staff would definitely recommend it to anybody
Stayed 1 night in Mar 2024
Response from Candi B on 5 Apr,2024
Dear Jason,Thank you for choosing to stay with us and for sharing your positive feedback. We're thrilled to hear that you found our hotel well-maintained, clean, and staffed with friendly individuals. We appreciate your recommendation and hope to welcome you back soon.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was clean and the staff was friendly. It could use updating in painting. The sleeper sofa was broke and the exercise room was so hot to work out in.
Stayed 1 night in Mar 2024
Response from Candi B on 4 Apr,2024
Hi Julie,Thank you for sharing your experience with us. We're glad to hear that you found our hotel clean and our staff friendly. However, we apologize for any inconvenience you experienced with the sleeper sofa and the condition of our exercise room. Your feedback is invaluable, and we will address these issues promptly to ensure a more comfortable stay for all our guests. We appreciate your observation regarding the need for updating in painting, and we are currently in the process of re-painting rooms and making other small improvements. Thank you for choosing Grandstay Residential Suites Hotel, and we hope to welcome you back for an even more enjoyable stay in the future.

8/10 Good

Paul

Stayed 2 nights in Mar 2024
Response from Candi B on 14 Apr,2024
Dear Paul,Thank you for choosing to stay with us and for sharing your feedback. We appreciate your support and are delighted to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to let us know. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.

8/10 Good

Stacey, Carlton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super quiet in room. Clean. Breakfast is better than average. Pool and stuff is okay. Walking distance to convention center and has a pizza place across parking lot that is open until 3 am and delivers.
Stayed 2 nights in Mar 2024
Response from Candi B on 25 Mar,2024
Hello Stacey,Thank you for choosing Grandstay Residential Suites Hotel and for taking a moment to leave us great feedback regarding your recent stay! We're very glad to hear you enjoyed our GrandStart Breakfast, our clean spacious suites, and of course our convenient location downtown Saint Cloud, with so many great entertainment, food & drink options all within walking distance! We look forward to hosting you again in the future, thank you so much!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and a nice clean and pleasant place to stay.
Stayed 1 night in Mar 2024
Response from Candi on 19 Mar,2024
Thank you for taking the time out of your busy day to leave us a great review! We're so glad you enjoyed your spacious suite, our friendly staff, and all our hotel has to offer conveniently located downtown St. Cloud!! As a valued guest, we look forward to seeing you again in the future! Thanks Jennifer!

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Candi on 19 Mar,2024
Thank you , T for taking a moment to leave us a review! We're glad you enjoyed your stay with us at Grandstay and hope to see you again soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Candi on 19 Mar,2024
Thank you for taking a moment to leave us a review, Scott! We appreciate you and hope to host you again soon!

8/10 Good

Sandy

Stayed 1 night in Mar 2024
Response from Candi B on 5 Apr,2024
Dear Sandy,Thank you for choosing to stay with us and for taking the time to leave a rating. We're delighted to hear that you had a positive experience during your time with us. If there's anything specific you think we could improve to earn that extra star next time, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back soon for an even better stay.

8/10 Good

Heidi, Hartland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Candi on 19 Mar,2024
Hi Heidi, thank you for taking the time to leave us a review! We hope to see you again soon at Grandstay Residential Suites!

10/10 Excellent

Shannon

Stayed 1 night in Mar 2024
Response from Candi B on 4 Apr,2024
Thank you for taking the time to rate your recent stay with us. We're thrilled to see that you had a wonderful experience at Grandstay Residential Suites Hotel and that we met or exceeded your expectations. Your perfect rating means a lot to us, and we're grateful for your support. We hope to have the pleasure of welcoming you back for another exceptional stay in the future. If there's anything specific you'd like to share or if there are any ways we can further enhance your experience, please don't hesitate to reach out.

6/10 Okay

ASHLEY

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Needs updating, kitchen pans need to be replaced. No cups or silverware in cabinets. No bottled water in the vending machine.
Stayed 1 night in Mar 2024
Response from Candi B on 14 Mar,2024
Hi Ashley! Thank you so much for your feedback regarding your recent stay! We are working diligently on re-distributing kitchen equipment back to each individual room, as they have a tendency to congregate together when our guests have get-togethers! I appreciate you letting me know about bottled water not being available so I can bring this up with our vendor as well as make sure we have some stocked in our pantry. Thank you again for your feedback and we look forward to hosting you again in the future!

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 1 night in Mar 2024
Response from Candi B on 14 Mar,2024
Hello Nelson!Thank you for taking a moment from your busy day to leave us your feedback regarding your recent stay! We appreciate you recognizing our amazing staff, that do a great job treating our guests like good friends. We appreciate the recognition for their hard work! We look forward to seeing you again in the future!

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again
Stayed 1 night in Mar 2024
Response from Candi B on 14 Mar,2024
Hi Angela! Thank you for taking the time to leave us a review! We hope you enjoyed our GrandStart breakfast served daily, our spacious private bedroom suites, and our convenient location in downtown Saint Cloud! We look forward to hosting you again in the future!

6/10 Okay

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Candi on 19 Mar,2024
Hi Tanya! Thank you for taking a moment to leave us a review regarding your recent stay with us! Please reach out if there is anything else you would like to share to get that next review to a 5/5! Thanks for staying with us!

8/10 Good

Lyudmila, Fife

Liked: Cleanliness, staff & service, property conditions & facilities
The location
Stayed 4 nights in Feb 2024
Response from Candi on 14 Mar,2024
Thank you for taking the time out of your busy day to leave us a great review! We're so glad you enjoyed your spacious suite, our friendly staff, and our convenient location in downtown St. Cloud! As a valued guest, we look forward to seeing you again in the future!

10/10 Excellent

Dr. Laurie, Grand Forks

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm and welcoming property.
Stayed 1 night in Mar 2024
Response from Candi B on 14 Mar,2024
Hi Dr. Laurie!We're so glad to host you at our downtown property! We hope you enjoyed your spacious suite, our lobby with warm fireplace, and all our property has to offer! We look forward to seeing you again!

10/10 Excellent

Tracey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel to St. Cloud frequently for our son's sports stuff. We found this place a couple of months ago and now this is where we stay every time. This was stay 5 so far. Not the fanciest, but the suites are great, with separate bedroom and having a full kitchen is awesome!
Stayed 1 night in Feb 2024
Response from Candi B on 14 Mar,2024
Hi Tracey! We're so glad you enjoyed our spacious suites including private bedrooms and fully equipped kitchens, perfect for families! We're so glad you chose to stay with us, and we very much look forward to seeing you again!

10/10 Excellent

Chuck

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice hotel loved everything about it . Has a small pool and hot tub but if no one else is in there perfect size for a few people .
Stayed 1 night in Feb 2024
Response from Candi B on 14 Mar,2024
Hey Chuck! Thank you for taking a moment to leave us a review! We are so happy to have you stay with us, and glad you enjoyed our indoor pool and whirl pool as well as spacious suites, complimentary GrandStart (hot) breakfast served daily, and our amazing staff! We hope to see you again soon!

8/10 Good

marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2024
Response from Candi on 19 Mar,2024
Thanks for staying with us Marc! We hope to see you again in the future!

8/10 Good

Abdirahman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Candi on 20 Mar,2024
Thank you for taking a moment to leave us a review! We hope to see you again soon!

10/10 Excellent

Art

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Candi B on 20 Mar,2024
Hi, Art! We really appreciate you taking a moment to leave us a 5/5 review! We appreciate your feedback, and look forward to seeing you again in the future!

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Candi B on 20 Mar,2024
Hi, Mark and thank you for leaving us a review! We appreciate your honest feedback and would love to know how we can improve on your next visit! Thank you for choosing Grandstay and we look forward to seeing you again!

4/10 Poor

Andrea

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn’t stay here again
Checked in really late, staff member was nice. Went up to the room and the key card didn’t work. Staff member fixed the issue. The door didn’t shut all the way, looked as if it had been forced open before. The room was visibly dirty, the shower had someone else’s hair all over the shower walls.
Stayed 1 night in Feb 2024
Response from Candi B on 14 Feb,2024
Hi Andrea! Thank you for your feedback regarding some maintenance concerns during your recent stay! We have resolved both issues and ensure you that we strive to impress every guest that comes through our doors. I have also followed up with our housekeeping staff to make sure rooms are not marked as "ready" for guests until they have passed inspection to prevent this from happening in the future. We look forward to hosting you again in the future, thank you for choosing Grandstay!

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Candi on 19 Mar,2024
Hi Carly! Thank you for your perfect review of Grandstay Residential Suites after your last visit! We're so pleased that you enjoyed your spacious suite, our convenient downtown location, and all our property has to offer. We hope to see you again soon!

8/10 Good

Jessica L

Travelled with family
Liked: Staff & service
Just a quick over night stay not here to really partake in the amenities.
Stayed 1 night in Feb 2024
Response from Candi on 19 Mar,2024
Thanks Jessica for taking a moment to rate your stay with us! We hope to see you again soon, and hopefully you have time to enjoy our pool or hot tub next time!

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly Staff
Stayed 1 night in Feb 2024
Response from Candi on 19 Mar,2024
Thank you Sherri, for your 5/5 review of Grandstay Residential Suites! We are so glad you enjoyed your spacious suite, our friendly staff, and all our property has to offer! We look forward to seeing you again soon!

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived back at the hotel after going to sinner there were 3 cops at the enterance with their lights on. We didnt know if we should go back to oir vehicle or enter. As we were entering one cop was coming out so we asked him if it was ok and he said yes. We locked the vehicle and didnt leave the room again til check out. Rooms were kinda old.. toilet was dirty
Stayed 1 night in Feb 2024
Response from Candi B on 14 Feb,2024
Hi Monica!We're so glad you chose to stay with us! Our sincere apologies for the commotion around the property during your stay. Fortunately, we have incredible law enforcement support to ensure the safety of all of our guests! We hope you also enjoyed our spacious suites, our hot and cold breakfast options, as well as our convenient location downtown St. Cloud. We look forward to seeing you again in the future!

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funeral
The room was road noisy. Also needed dusting.
Stayed 2 nights in Jan 2024
Response from Candi B on 5 Feb,2024
Thank you Anne for your feedback regarding your recent stay with us! I am very sorry to hear about the noise coming from the main road, unfortunately it is both a positive and a negative being so conveniently located right downtown! I have passed on your feedback regarding your suite and assure you we will exceed your expectations in the future. Thank you for being a valued guest with us!

10/10 Excellent

Keith

Travelled with partner
Conveniently loose to downtown St. Cloud. Several good restaurants within walking distance. I highly recommend the Old Brick House.
Stayed 1 night in Feb 2024
Response from Candi B on 5 Feb,2024
Hi Keith! We're so glad you enjoyed our convenient locations, and some of the gems around our property like the Old Brick House! Thanks for staying with us, and we look forward to hosting you again in the future!

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of sirens which is not your fault. I also had to listen to basketball dribbling and hitting the backboard until 9:30pm. It wouldn’t been a big deal if I didn’t have to be up super early
Stayed 1 night in Feb 2024
Response from Candi B on 5 Feb,2024
Hi Jennifer! Thank you for taking time out of your busy day to leave us your feedback regarding your recent stay with us at Grandstay! We're glad you enjoyed your spacious suite, and all our property has to offer to our guests, despite it being noisy, our apologies! We look forward to hosting you again in the future!

8/10 Good

Phyllis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked our suite. It had a little kitchen & living room. Everything was clean. Breakfast was scrambled eggs, potatoes & sausage patties. We would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Candi B on 5 Feb,2024
Hi Phyllis!We're so glad you took advantage of our Grandstart hot breakfast options offered every single day at no charge to our guests to start your day off right! Our fully equipped suites make us very unique, it's hard to remember you are staying at an hotel if it feels more like an apartment! We're so glad you enjoyed your stay, and look forward to hosting you again!

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay!
I gave this a 4 star only because the breakfast was not what it usually is when we have stayed at this location. By the time we got down there the eggs were gone, the fridge where the milk and yogurt was located was locked and the apple juice had run out. The staff did unlock the fridge and filled the apple juice, but nothing was done about the eggs. The hotel room was great, clean and quiet. We will stay there again the next time we are in the area.
Stayed 1 night in Jan 2024
Response from Candi B on 1 Feb,2024
Hi Dawn,Thank you so much for taking the time to leave us some feedback! We're so glad you enjoyed your clean and quiet suite! I was very sorry to hear about your unsatisfactory breakfast experience, however, I am happy that our wonderful staff were able to still find some accommodation for you with our grab and go items. I will be following up with my breakfast attendants to ensure we are serving quality product until 10am when our breakfast ends. We look forward to seeing you next time you are in the area!

2/10 Terrible

Heidi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Candi B on 31 Jan,2024
Hi Heidi,We're sorry to hear you did not have a Grand experience during your recent stay with us. We strive to provide excellent hospitality and a beautiful property for our guests to enjoy, as well as all the comforts of home! We'd love to hear how we can improve in the future. Thank you for taking the time to leave us a review!

8/10 Good

Jim

Stayed 1 night in Jan 2024
Response from Candi B on 31 Jan,2024
Hi Jim!Thank you for taking the time out of your busy day to leave us a review. We're so glad you chose to stay with us and we hope your whole experience was Grand, from the complimentary hot and cold breakfast to the spacious suites! We look forward to seeing you again in the future!

10/10 Excellent

Loren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My first time at this hotel. Very nice. Will stay here again!
Stayed 1 night in Jan 2024
Response from Candi B on 30 Jan,2024
Hi Loren! We're so glad you chose to stay with us while you were visiting the area, and enjoyed all the amenities our property has to offer such as Grand Start breakfast, spacious suites, and of course, our friendly staff! Thank you for your great review!

10/10 Excellent

Jordan

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Candi B on 31 Jan,2024
Hi Jordan! Thank you for taking a moment to leave us a great review. We hope you enjoyed our friendly staff, our pool & spa as well as our outstanding front desk staff. Thanks for staying!

8/10 Good

jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Candi B on 5 Feb,2024
Hi Jordan! Thank you for leaving us a great review. We would love to host you in our spacious suites again in the future!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Response from Candi B on 31 Jan,2024
Hi Daniel!Thank you for leaving us an excellent review! We hope you enjoyed our convenient location, our friendly staff, and our spacious suites. Hope to see you again soon!

10/10 Excellent

Heidi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed because we had a college visit at University. Very nice room and St. Cloud offered lots of shopping and eating options in hotel area that we didn’t check out but definitely would have if wasn’t so cold out. Would definitely stay again
Stayed 1 night in Jan 2024
Response from Candi B on 30 Jan,2024
Thank you for your positive review, Heidi! We're so glad you enjoyed our convenient location, our comfortable suites, and all our property has to offer! We look forward to hosting you again in the future!

10/10 Excellent

Larry

Stayed 1 night in Jan 2024
Response from Candi B on 31 Jan,2024
Hi Larry, Thanks for choosing to stay with us! We're so glad you enjoyed our spacious suites, our friendly staff, and all the amenities our property has to offer. We look forward to seeing you again!

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

6/10 Okay

Tammy

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024