Hotels near St John West Shore Family Health

"Usually pretty good spot "

"Our experience at this property was extremely disappointing due to the unacceptable cleanliness of both rooms we were given. The first room was visibly unsanitary- the floor was sticky, and there were crumbs, dirt, hair, and general filth throughout. We reported this to the front desk and were given a key to another room. The staff member did not inspect the new room or verify that it was clean, and unfortunately, the second room was just as dirty as the first. Given the condition of both rooms, I contacted corporate immediately, as it was evident that cleanliness is not a priority at this location. After doing so, the manager emailed us with statements that were blatantly false. They claimed they had shown us the second room and that we confirmed it was satisfactory, neither of which happened. They also stated we waited several hours to raise our concerns, when in reality I notified the front desk within 15 minutes, and called corporate within 15 minutes of entering the second room. Not only was the property in unacceptable condition, but the manager chose to provide inaccurate information rather than address the issue professionally. I have escalated this matter again to corporate, though I am not confident any meaningful action will be taken. If you are looking for a clean, well-maintained room, I strongly recommend avoiding this property. We skipped the free breakfast, as we did not trust the food's cleanliness given the overall lack of sanitation observed at the motel."

"Very clean room and friendly staff. "

"The room was awful. To start, light could be seen through the side and underneath the door. Any size insect could havw crawled in. The floor boards had huge gaps between them. The chair had a huge rip and stain on the cushion. The bed was like sleeping on a stone slab and we were very itchy and had several bug bites. The walls had holes in them. Some holes were filled and not sanded or painted. Some weren't filled at all. I refused to take a shower or bath because there were holes and cracks where the shower surround met the tub. Also you could see "

"The shower water wasn’t even hot, it was freezing cold. The tv didn’t even have signal & it was a LG smart tv."

"Friendly staff who accomidate a late night check in"

"good hotel"

"I recently stayed at the Sonesta ES Suites in North Olmsted (Westlake area) and had a solid, functional experience. While there were a few minor letdowns, the overall stay served its purpose well. The Highlights Convenient Location: The biggest draw for me was the location. It was perfectly situated for everywhere I needed to go during my time in Ohio, making my daily commute stress-free. Friendly Service: The staff throughout the hotel were consistently pleasant and helpful. A friendly face at the front desk always makes a difference. Areas for Improvement In-Room Amenities: I wasn’t particularly fond of the coffee provided in the room. If you’re a caffeine enthusiast, you might want to bring your own or plan a stop at a local cafe. The Marketplace: The "cupboard" or marketplace area was a bit of a disappointment. It remained nearly empty and felt pretty bland throughout my entire stay, so don't count on it for a wide variety of snacks or essentials. Final Verdict Despite the small gripes with the coffee and the marketplace selection, it wasn't a terrible stay by any means. Given the convenience and the great service from the team, I would likely stay here again next time I'm in the area."

"yes"