Property entrance

Reviews of Comfort Suites St Charles - St Louis

2.5 out of 5
Comfort Suites St Charles - St Louis
1400 S 5th St, St. Charles, MO

Reviews

8.4

Very good

Rating 10 - Excellent. 318 out of 658 reviews" "
Rating 8 - Good. 217 out of 658 reviews" "
Rating 6 - Okay. 70 out of 658 reviews" "
Rating 4 - Poor. 34 out of 658 reviews" "
Rating 2 - Terrible. 19 out of 658 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tammy Jo

Travelled with family
It was clean, friendly staff and a great breakfast. I would stay there again.
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May,2024
Dear Guest,Thank you for your wonderful feedback. We're thrilled to hear that you found our hotel clean, and our staff friendly, and enjoyed our breakfast offerings. It's fantastic to know that you had such a positive experience and that you would choose to stay with us again in the future. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Jo

Travelled with partner
Liked: Property conditions & facilities
Friendly staff, clean, comfortable bed
Stayed 1 night in Apr 2024
Response from Hotel Manager on 1 May,2024
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you found our staff friendly and that you enjoyed the cleanliness and comfort of our beds during your stay. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager

8/10 Good

Vicki

Travelled with partner
Liked: Amenities
We did not know that the housekeeping was not going to come in to get us new towels. There were actually floorboards in our room that were loose and you needed to be careful when you stepped over them.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 23 Apr,2024
Dear Vicki,We apologize for the oversight regarding housekeeping services and for any inconvenience caused by the loose floorboards in your room. Providing a comfortable and well-maintained environment is important to us, and we regret that we fell short of meeting your expectations in these aspects. Your feedback is invaluable, and we'll address these issues promptly to ensure improvements are made. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Kristine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 23 Apr,2024
Dear Kristine,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Excellent

Rifeta

Stayed 1 night in Apr 2024
Response from Hotel Manager on 12 May,2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you had a great experience during your stay with us. If there's anything specific you enjoyed or any suggestions for improvement, please let us know. We look forward to welcoming you back for another fantastic stay in the future.Sincerely, Guest care team- Management2@h3pmllc.comComfort Suites St Charles-St Louis(636) 949-0694

4/10 Poor

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 19 Apr,2024
Dear Roger,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again.Sincerely, Hotel Manager

8/10 Good

Jose

Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 May,2024
Dear Jose,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

Brian

Stayed 2 nights in Apr 2024
Response from Hotel Manager on 3 May,2024
Dear Brian,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 Excellent

james

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic. Way above expectations. And the man at the gront desk that cheked us in, Matt Fritz, went above and beyond expected. He was very knowledgeable and super personable. He knew the surrounding area like the back of his hand. It didn't matter what we ask about he knew about and gave us directions. This is the kind of person you want to be there when you need help. Every staff petson shoukd be as good as him. I woukd give him 10 stars if i could.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 11 Apr,2024
Dear James,Thank you very much for the stay and the fantastic sharing. We're thrilled to hear that you had a positive experience during your stay with us and that Matt Fritz provided exceptional service! Ensuring that our guests feel welcomed and supported is a top priority, and we're delighted that Matt exceeded your expectations with his knowledge and personable demeanor. We'll be sure to pass along your kind words to him and our entire team. We hope to welcome you back for another outstanding stay in the future. Sincerely, Hotel Manager

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 11 Apr,2024
Dear Lindsey,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Mary, Browerville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. We felt very safe.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr,2024
Dear Mary,Thank you for your stay. We're delighted to hear that you had a very nice experience and felt safe during your stay. Providing a secure and comfortable environment for our guests is one of our top priorities, and we're glad that we could meet your expectations in this regard. We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place will start again
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 8 Apr,2024
Dear Daniel,Thank you for your positive feedback. We're thrilled to hear that you had a great experience at our hotel and that you're considering staying with us again. Your satisfaction is our priority, and we're committed to providing excellent service to all our guests. We look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Jaylen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to book easy cheap and workers are very friendly
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 5 Apr,2024
Dear Jaylen,Thank you for your stay and positive feedback. We're glad to hear that you found our place easy to book, and affordable, and enjoyed the friendliness of our staff. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Jerry

Liked: Staff & service
An ok place for a one night road trip
Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 Apr,2024
Dear Jerry,Thank you for your feedback. We're glad to hear that our hotel served as a suitable stopover for your road trip. We strive to provide a comfortable and convenient experience for all our guests, even for short stays. We appreciate your visit and hope to have the opportunity to welcome you back in the future!Sincerely, Hotel Manager

6/10 Okay

Samantha

Travelled with family and small children
Liked: Staff & service, amenities
Lots of dining and shopping options near by was nice. The breakfast was okay. Kinda lacking, meaning it wasn't terrible but but it wasn't the best. I was more impressed at other places we stayed.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr,2024
Dear Samantha,Thank you for your feedback. We're glad to hear that you appreciated the dining and shopping options nearby. However, we apologize that our breakfast did not meet your expectations. We will work to enhance our offerings to ensure a more enjoyable experience for you and our future guests. We hope to have the opportunity to welcome you back again in the future. Sincerely, Hotel Manager

6/10 Okay

Ashley

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We litteraly had a dirty sock hanging from above the tv when we first arrived. That was our first impression. The staff is super kind and friendly or I would have said something. Other then the cleanliness of the room and all the trash on the back of the property, we were happy.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 1 Apr,2024
Dear Ashley,Thank you for sharing your feedback with us, and we apologize for the cleanliness issues you encountered during your stay. Your experience does not meet the standards we strive to uphold, and we will address this matter with our housekeeping team to ensure it is rectified. We're glad to hear that you found our staff to be kind and friendly, but we understand that cleanliness is a crucial aspect of your stay. We will also address any issues with trash on the property to ensure a more pleasant environment for our guests.Sincerely, Hotel Manager

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room that is a good size. Bed is comfortable. Good colors in the room.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 30 Mar,2024
Dear Danny,Thank you for your positive feedback. We're delighted to hear that you enjoyed your room and found it comfortable and well-appointed. Providing a pleasant and comfortable environment for our guests is our top priority, and we're glad that you found the size, bed, and colors of the room to your liking. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

4/10 Poor

Vetro

Stayed 1 night in Mar 2024
Response from Hotel Manager on 17 Apr,2024
Dear Vetro,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, very clean, cable lineup was great for laying around and watching tv. The staff were very nice and helpful. Many places to eat and shop around by this hotel. It was a very good price as well. I’d definitely stay again.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 27 Mar,2024
Dear Kristin,Thanks for your nice comments. We are so pleased that you will stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We are glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback.Sincerely, Hotel Manager

10/10 Excellent

Gail

Liked: Cleanliness, staff & service
Great price for room. Felt safe and was great location
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar,2024
Dear Gail,We're thrilled to hear that you enjoyed your stay with us and found our room pricing to be of great value. Ensuring our guests feel safe and comfortable is our top priority, so we're delighted to hear that you felt secure during your stay. Additionally, we're glad that our location worked well for you. We look forward to welcoming you back for another excellent experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Jeffrey, Gladstone

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, comfortable bed and very friendly and helpful staff. The guy that checked us in was very welcoming. We will definitely be back and highly recommend this comfort suites
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 25 Mar,2024
Dear Jeffrey,We appreciate your feedback. We are glad that our hotel impressed you enough that you would stay with us again and will recommend our hotel to others. Our goal is to provide an experience worth repeating for every guest, every time. We are glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback.Sincerely, Hotel Manager

10/10 Excellent

Calvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to casino. Great staff.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 13 Mar,2024
Dear Calvin,We're delighted to hear that you enjoyed our convenient location near the casino and that you found our staff to be great during your stay. Providing excellent service is our top priority, and we're thrilled that our team made your experience memorable. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant interior. Nice breakfast. Clean , pleasant room.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 5 Mar,2024
Dear Steve,Thank you for your stay. We're delighted to hear that you enjoyed the pleasant interior, nice breakfast, and clean, pleasant room during your stay! Providing a positive experience is our goal, and your feedback is appreciated. We look forward to hosting you again in the future.Sincerely, Hotel Manager

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing extraordinary about this place. Good service. Staff is friendly and accommodating.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 1 Mar,2024
Dear Alexander,Thank you for your feedback. We're pleased to hear that you appreciated the good service and found our staff to be friendly and accommodating. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager

6/10 Okay

Emily

Liked: Staff & service
Disliked: Cleanliness
While owners tried to update, it is old. Our sheets were dirty when we got here. Beds are not comfortable.
Response from Hotel Manager on 26 Feb,2024
Dear Emily,We apologize for the disappointment you experienced during your stay. It's regrettable to hear that the hotel's age impacted your comfort and that the cleanliness of the sheets did not meet expectations. Your feedback is crucial, and we take it seriously. Rest assured, we will address the issues with our housekeeping team to ensure that cleanliness standards are maintained and that our guests receive fresh and clean linens. Regarding the comfort of the beds, we understand the importance of a good night's sleep and will take your comments into consideration as we continue to make improvements. Please visit us again.Sincerely, Hotel Manager

8/10 Good

Jeanna

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 24 Feb,2024
Dear Jeanna,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

Kim

Travelled with family
Liked: Amenities, property conditions & facilities
Very nice property for the price. My family stayed next door for 100 dollars more and this hotel was just as good or better.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 22 Feb,2024
Dear Kim,Thank you for your positive feedback! We're thrilled to hear that you found our property to be excellent value for the price. It's wonderful to know that your experience with us was comparable to or even better than a neighboring hotel at a higher cost. Providing great value and excellent service to our guests is always our goal. We appreciate your recommendation and look forward to welcoming you and your family back for another enjoyable stay in the future.Sincerely, Hotel Manager

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is in a great location but a little awkward to find. The staff were very welcoming and helpful, and the room was clean and sizable. We loved the heat lamps in the bathroom. The downside was that the bed was very uncomfortable and we woke up with back aches. We probably won’t stay again because a restful night’s sleep is so important. It’s also notable that we stayed on the evening after a snow/ice storm, and the only area that was salted/shoveled was the 3 feet directly in front of the entrance. This made the sidewalks and parking lot rather treacherous.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 22 Feb,2024
Dear Jennifer,Thank you for sharing your experience with us. We're glad to hear that you appreciated our hotel's location, welcoming staff, cleanliness, and the amenities provided in the room, such as the heat lamps in the bathroom. However, we apologize for the discomfort you experienced with the bed, as well as the inconvenience caused by the snow/ice storm maintenance. Your feedback regarding the bed comfort and snow/ice removal will be addressed with our team to ensure improvements are made. We hope you'll consider giving us another chance to provide a more comfortable and enjoyable stay in the future. Sincerely, Hotel Manager

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb,2024
Dear Debra,Thanks for the stay and your appreciation with a five rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

deenesha

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean
Stayed 1 night in Feb 2024
Response from Hotel Manager on 17 Feb,2024
Dear Guest,Thank you very much for your stay. We appreciate your positive feedback about the cleanliness of our facilities. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager

10/10 Excellent

Justus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 13 Feb,2024
Dear Justus,Thanks for the stay and your appreciation with a five rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Guest care team- Management2@h3pmllc.comComfort Suites St Charles-St Louis(636) 949-0694

8/10 Good

Vladimir

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 12 Feb,2024
Dear Vladimir,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Guest care team- Management2@h3pmllc.comComfort Suites St Charles-St Louis(636) 949-0694

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities
Very welcoming.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 6 Feb,2024
Dear Elizabeth,Thank you for your stay. We're delighted to hear that you found our property very welcoming! Creating a warm and inviting atmosphere is important to us, and we appreciate your positive feedback. We look forward to welcoming you back in the future. Sincerely, Hotel Manager

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was way too warm and wouldn’t cool down even with air on.. customer service amazing, very friendly.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 29 Jan,2024
Dear Jason,Thank you for your stay. We're pleased to hear that you had a positive experience with our customer service and found them to be very friendly. We apologize for the inconvenience with the room temperature. Your feedback is appreciated, and we will investigate the issue to ensure it doesn't recur in the future. Hope you will visit again. Sincerely, Hotel Manager

4/10 Poor

Travis

Stayed 2 nights in Jan 2024
Response from Hotel Manager on 24 Jan,2024
Dear Travis,We are sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and we realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate action. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 22 Jan,2024
Dear Michael,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

robert j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Jan,2024
Dear Robert j,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

4/10 Poor

Michael

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The ceiling on our first room was leaking right onto the bed. They moved us to a second room, that already had people in it. Then moved us to a third room, which was fine. The staff was apologetic, but that's about it.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 15 Jan,2024
Dear Michael,We sincerely apologize for the inconvenience you experienced with the leaking ceiling and the room changes during your stay. This falls below our service standards, and we understand the frustration it must have caused. Your feedback is valuable, and we will address these issues to prevent similar incidents in the future. We hope to welcome you again soon.Sincerely, Hotel Manager

2/10 Terrible

Dan

Disliked: Staff & service
I didn’t get a room due to buck passing between Expedia and comfort in was charged for room I did not get and am fighting to get refunded, do not trust them.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 9 Jan,2024
Dear Dan,We have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. We are sorry for any inconvenience.Sincerely, Hotel Manager

8/10 Good

Philip

Travelled with partner
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 9 Jan,2024
Dear Philip,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

4/10 Poor

Carreen

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Elevator didn’t work. The bed wasn’t level. It sloped down toward the head. Mini fridge also wasn't level. Room smelled and they tried to use something to overcome the smell which made it worse. You couldn’t open the side door from the inside. It only outside from the outside.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 9 Jan,2024
Dear Carreen,We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely, Hotel Manager

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 9 Jan,2024
Dear Tiffany,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

4/10 Poor

Jared

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sticky floor, cloudy pool
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 9 Jan,2024
Dear Jared,We sincerely apologize for the issues you encountered during your stay, including the sticky floor and cloudy pool. Your feedback is important, and we take these concerns seriously. We will address these matters with our housekeeping and maintenance teams to ensure improvements are made. We hope to have the opportunity to provide a much-improved experience on any future visits. Sincerely, Hotel Manager

10/10 Excellent

Dawn-Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay, I'll definitely go back again.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Jan,2024
Dear Guest,Thank you for your positive feedback. We're thrilled to hear you had a great stay. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

10/10 Excellent

bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good facility
Stayed 1 night in Oct 2023
Response from Hotel Manager on 28 Oct,2023
Dear Bob,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely,Hotel Manager

2/10 Terrible

Sinead

Disliked: Cleanliness, staff & service, amenities
We got in late and stood in the lobby for 20 minutes waiting for someone to let us in. The shower curtain was filthy The coffee keurig wasn’t cleaned out. There was an old dirty coffee pod left in it They Must’ve painted recently, because the blue painting tape was still wrapped around the furniture.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 1 Nov,2023
Dear Guest,We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, You can be sure about a safe stay with us. This is not a regular feature of our hotel but your patronage is important to us. Please visit again.Sincerely,Hotel Manager

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Room was clean and comfortable.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 25 Oct,2023
Dear Stephanie,Thank you for your feedback. It's wonderful to hear that our staff was friendly and helpful during your stay and that you found your room to be clean and comfortable. Providing excellent service and accommodations are top priorities for us, and your positive comments reinforce our commitment to these standards. We hope to welcome you back for another great stay in the future!Sincerely,Hotel Manager

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
A quick overnight stay on our way to Kansas City, Mo for a wedding. Comfortable bed, great nights sleep.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 21 Oct,2023
Dear Guest, Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

10/10 Excellent

Robin, Lees Summit

Stayed 1 night in Oct 2023
Response from Hotel Manager. on 6 Nov,2023
Dear Robin,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager.

10/10 Excellent

Kevin

Stayed 3 nights in Oct 2023
Response from Hotel Manager on 16 Oct,2023
Dear Kevin,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager