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Reviews of Fairfield Inn & Suites by Marriott St. Louis South

2.5 out of 5
Fairfield Inn & Suites by Marriott St. Louis South
4318 BUTLER HILL ROAD, St. Louis, MO

Reviews

9.8

Exceptional

Rating 10 - Excellent. 203 out of 234 reviews" "
Rating 8 - Good. 21 out of 234 reviews" "
Rating 6 - Okay. 8 out of 234 reviews" "
Rating 4 - Poor. 2 out of 234 reviews" "
Rating 2 - Terrible. 0 out of 234 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jacklynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tricia, Grand Rapids

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located off from the highways. Easy in and out hotel. Very clean and new.
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always nice. Sheets and pillows smell so clean. Rooms impeccably clean. Love it. 2nd stay at this hotel and it’s nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

will, Davenport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They made me feel comfortable
Stayed 2 nights in Mar 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Christopher

Liked: Staff & service, property conditions & facilities
Thanks
Stayed 1 night in Mar 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Philip

Stayed 1 night in Feb 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Nice and quiet, clean, friendly staff
Stayed 2 nights in Jan 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ilhana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Margaret

Liked: Cleanliness
It was close to where I needed to be for a funeral
Stayed 2 nights in Dec 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nihad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

paula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great let us check in early, got extra towels and let my granddaughter bring the pool towel back to the room. She was thrilled. Kids enjoyed the breakfast. My oncologist is up there.
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan William, Medical Lake

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised with my stay here. The room was nice. The shower was excellent. Everything was clean. Everyone was helpful. The breakfast was good. I would return for sure.
Stayed 1 night in Dec 2023

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Vahid

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean .
Stayed 1 night in Nov 2023

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Nov 2023

10/10 Excellent

Elise

Stayed 1 night in Nov 2023

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was very quiet and really clean and new.
Stayed 1 night in Nov 2023

10/10 Excellent

Trenton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

roger

Stayed 3 nights in Oct 2023

10/10 Excellent

April

Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Stayed 1 night in Oct 2023

10/10 Excellent

Philip

Stayed 1 night in Oct 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Accommodating
Great staff and great accommodations. The breakfast area is large and we were allowed to use it for our family reunion of about 60 people.
Stayed 3 nights in Oct 2023

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property appeared to be new. Very nicely built with top grade materials. Rooms are efficient and clean, but very plain. No feeling of "warmth." Over the sink light was not very bright. Could not see well to shave. (room 204) Oil the wheels on the luggage carts, please.
Stayed 2 nights in Oct 2023

10/10 Excellent

Yoshimi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay ! Nice newer hotel. Nice fitness center. Nice breakfast options.
Stayed 4 nights in Oct 2023

10/10 Excellent

CINDY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in the area.
Excellent hotel. One of the best I have stayed in.
Stayed 4 nights in Sep 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Edward

Travelled with family
Disliked: Staff & service, property conditions & facilities
Bathroom fan on all. Of the time. TV didn't work. Staff more concerned in watching football game than answering our questions
Stayed 1 night in Sep 2023

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a good property. good location. easy & out. i wish they would cook real eggs and not eggs out of a box.
Stayed 2 nights in Sep 2023

10/10 Excellent

Richard

Stayed 2 nights in Aug 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and went above and beyond with our requested services
Stayed 3 nights in Aug 2023

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy check in. Front desk polite . Clean and very nice . Will stay again tomorrow
Stayed 1 night in Aug 2023

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean hotel! We weren’t there to enjoy the milk and cookies at night, but breakfast was decent. Staff was very nice and helpful! Great location for us…close to everything we wanted to do. Would definitely recommend this hotel!
Stayed 1 night in Aug 2023

10/10 Excellent

Kurt, Broken Arrow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great setup in rooms. Really enjoyed our stay and plan to return when we are back in St. Louis.
Stayed 2 nights in Aug 2023

10/10 Excellent

Michael

Stayed 1 night in Aug 2023

10/10 Excellent

Mirnes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is 10/10 it’s clean great hot breakfast
Stayed 1 night in Aug 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities
Make sure your door locks
My husband and stayed at this location for an overnight get away to celebrate our anniversary. When we attempted to go to dinner we discovered our door would not lock. I immediately contacted the front desk and was informed there’s nothing that could be done until 7 am the next day. Per the employee I won’t name, the hotel was full and they were unable to do anything. They expected my husband and I to sleep in a room where the door wouldn’t lock or latch, unacceptable. I asked for a number for someone who could make a decision. My request was simple, put us in another hotel or give us a refund. He complied and gave us the general managers number. I attempted to reach Tanner twice before I contacted corporate. I spoke to corporate and it was suggested we push something up to the door, really? While we were out to dinner it was suggested that we take our belongings with us, I couldn’t believe this. Shortly after getting off the call with corporate I received a call from Tanner. He was apologetic, to our surprise another room right down the hall was available. It wasn’t as nice as the one we were in but at this point I was exhausted and frustrated. Our overnight getaway did not end in an anniversary dinner. I don’t understand why I had to call anyone. This wasn’t a I don’t like my room complaint. It was a serious safety concern. Area was right off the highway. First room was amazing! Room was clean, bathroom had a great shower. Second room was just ok.
King room, second room was a double queen
Great shower, second room was the standard tub shower
Stayed 1 night in Jul 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
It was a perfect stay. The room and hotel are extremely clean. The room we had was extremely large and had all the amenities you could want for a single night stay. The staff was friendly, the location was good, and beds were comfortable. Highly recommend this place and would stay there again.
Stayed 1 night in Jul 2023

10/10 Excellent

Maqbool

Stayed 2 nights in Jul 2023