Thanks for sharing your feedback with us, McPherson. The staff at our HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh was elated to see that we earned your 5/5 score. You mentioned some highlights, such as our great location and spacious rooms, which were pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

The team at our HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh would like to thank you for sharing your feedback with us, McPherson. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our spacious rooms and our convenient location, along with your kind remarks about our amazing staff delighted us.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist

Dear Ashlei,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH regarding the nice staff. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

Hello Deena, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Dear Deena, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH regarding nice staff. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Thanks for sharing your feedback with us, Casey. The team at our HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh was saddened to see that we failed to provide you with a satisfactory stay. You stated that the unfavorable odor hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Hello Judith,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

Thanks for sharing your feedback with us, Leonard. The team at our HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh was saddened to see that we failed to provide you with a satisfactory stay. You stated that our location seemed like a homeless shelter, which hindered your experience. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

Hello Jimmie, Thank you for taking a moment to complete our survey. At the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Crystal,Thank you for choosing our Hometowne Studios. We are sorry to see that your experience with us was a negative one. Issues you've mentioned regarding, bugs, an uncleaned room, no linens and a stained mattress are unsettling to hear. We appreciate you making us aware of your concerns and have escalated them to management to have it reviewed. Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

Dear Nohealani,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn. We are disappointed to see your 1/5 score and to know that this is the impression you left with of our hotel. Issues you've described with room being unclean, stained pillows, old furniture, mildew in the shower and hair o the linens are not usually an experience our guests have with us. Thank you for making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

Thank you, Bernard, for telling us about your stay at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. I am very sorry for the inconvenience you encountered regarding the price and the false advertising as you indicated. At Red Roof, we strive to provide guests with all the comforts of home, so your comments will be taken into consideration to make changes to improve our customer experience. Thank you again for your concerns, it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Marcus,The staff at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hi Tairynai,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. You indicated that you weren't satisfied with the service you received from our staff nor the room you were assigned, our apologies for any inconveniences. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Dear Valued Guest,Thank you for taking the time to write a review of your stay at the HomeTowne Studios St. Louis - Airport/ N Lindbergh. It upsets me to know we let you down. We regret the inconveniences you experienced as it relates to the limited amenity, the less than ideal encounter you had with our staff and the pests you reported, along with the other listed hindrances. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated. In regards to pricing we are not privy to such information. However, prices are subjected to change due to the competitiveness of the market. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Thank you, Marcus, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Marcus,The staff at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Thank you for your positive rating, Bobbie. It's great to see you enjoyed your stay, resulting in a 5/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh . We hope we have the opportunity to see you again in the future. Sincerely, Devorine Red Roof Management RediResponse Specialist

Hi Guram,Thank you for your review. Red Roof value you as our guest and welcome your 3/5 score. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for choosing HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Dear Taniesha,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as uncleanliness and possible mold.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Hello Michael, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh, Monique. I am sorry that your experience did not meet your expectations. You stated that the poor cleanliness and the faulty lights hindered your stay. As it pertains to the insects, we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

Thanks for sharing your feedback with us, Tabitha. The staff at our HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh was elated to see that we earned your 4/5 score. You mentioned that our great staff, along with our clean and comfortable rooms, which were pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

Hello Jermaine,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Marvious, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Bonita, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. I was saddened to read that your stay fell short of your expectations due to the pest you reported, the broken door and all the other concerns that dampened your visit. I am very sorry for your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Kyesha,Thank you for your recent review of your stay at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. I am glad you had a quiet and peaceful experience with us. At Red Roof, we aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Moore.The staff at the HomeTowne Studios St. Louis - Airport/ N Lindbergh and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

Dear Lana,Thank you for your review following your stay at HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the room was not very clean, the lack of full towels and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to rate your experience, Ann. The staff at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh and I appreciate your 3/5 score following your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Dear Rafael,Thank you for taking a moment to complete our survey. Myself and the staff at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh are happy to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Regards,TiannaRed Roof ManagementRediresponse Specialist

Hello Tammy,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH. It's good to hear that you were pleased with the friendly service our staff extended. However, the cleanliness of our property wasn't up to standard. Please know that this is not a level of service that we stand for and will be taken into consideration. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Recordo Rediresponse Specialist

Hello Alonzo, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

Hello Rafael, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Hello Aujanai,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH. It s truly disheartening to hear that your experience didn't meet your expectations due to the indicated unclean conditions, damaged curtains and an unprofessional staff encounter. Please know that this is not a level of service that we stand for and will be taken into consideration.Sincerely,Recordo Rediresponse Specialist

Hi Mayumi, Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. I'm really glad you were pleased with your check-in process, however, please accept our apologies for any disturbance that may have hindered your experience with us. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

Dear Tamara,Thank you for your review following your stay at HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that you would never stay here again, which was truly saddening to read.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle RediResponse Specialist

Hello Brenda, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we are doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

Dear Paul,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding unclean room, no cleaning and odor of the room. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

Hello Brittany,The staff at the HomeTowne Studios St. Louis - Airport/ N Lindbergh and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRediResponse Specialist

Hello Demetrice, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

Hello Anita, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

Hello George, Thank you for leaving a review. You indicated that you were not pleased with your experience, resulting in your 1/5 score. The issues you brought to our attention regarding rooms being unavailable and insects are truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at any of our other extended stay locations the next time your travel plans require lodging. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

Hi Dominique,Thank you for providing us with details about your stay at HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. The situation you described regarding the lack of cleanliness in the room, the lack of customer service received and the insect seen is truly regrettable. I am truly very sorry for your experience and the impression it left with you. Initially you are asking for a full refund and we want to know that your voice is of tremendous importance to us, the team will be reviewing your comments in an effort to confront the issues that you mentioned and also provide the necessary coaching opportunity to ensure that no guest has this experience in the future. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.Sincerely,Devorine RediResponse Specialist

Dear Johny,Thank you for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. You indicated that your stay fell short of your expectations due to the possible lack of cleanliness. Please accept our sincerest apologies for the impact this might have had on your stay.In the future, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hi Mayumi,Thank you for taking the time to write a review of your stay at HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh and for being a recurring guest. On the other hand, the situation you described regarding the review you left on your last visit, not being able to check in due to system issues upon arrival for this visit, the wait time to be assigned a room and it was noticeably the same room is truly regrettable. We are very sorry for your experience. It’s important to note that we make an effort to thoroughly clean and inspect our rooms and we appreciate your comments as it will helped us to improve our guest experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience.Sincerely,Devorine RediResponse Specialist

Hello Anyia,Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist