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Reviews of Super 8 by Wyndham Pontoon Beach IL/St. Louis MO Area

2 out of 5
Super 8 by Wyndham Pontoon Beach IL/St. Louis MO Area
4141 Timberlake Dr, Granite City, IL

Reviews

5.6
Rating 10 - Excellent. 65 out of 539 reviews" "
Rating 8 - Good. 106 out of 539 reviews" "
Rating 6 - Okay. 129 out of 539 reviews" "
Rating 4 - Poor. 108 out of 539 reviews" "
Rating 2 - Terrible. 131 out of 539 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

4.6/10

Amenities

5.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jaiden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on 1 May,2024
Hello Jaiden,We are thrilled to hear you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience.

6/10 Okay

Charles

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Room was not clean, the top bedspread had some white goo on it. Will not stay here again
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr,2024
Hello Charles, We are sorry to hear about your experience. Your feedback is valuable and will be shared with our housekeeping team for review. Guest satisfaction is our top priority, and we hope you consider giving us another chance to exceed your expectations in the future.

6/10 Okay

Jessica

Travelled with family and small children
Disliked: Amenities
The pool was fun for thr most part. And i didnt like noisey people above me every single night rearranging the tables and chairs
Stayed 6 nights in Mar 2024
Response from Manager on 14 Apr,2024
Hello Jessica,We appreciate your feedback on the pool activities during your stay. Please feel free to reach out to our management team regarding any disturbances experienced in your room for further assistance.

6/10 Okay

Avery, Calgary

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Manager on 14 Apr,2024
Hello Avery,We value your stay and hope you had a comfortable experience with us. If you have any concerns to address, please don't hesitate to contact our team directly. We appreciate your support and hope to welcome you back soon.

4/10 Poor

Karen

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was not up to standards I've seen at other Super 8s. The term I will use is grubby.
Stayed 1 night in Mar 2024
Response from Manager on 10 Apr,2024
Hello Karen,We appreciate your feedback and regret to hear about your experience. We encourage all guests to reach out to our management team directly to address any concerns they may have had during their stay. Thank you for bringing this to our attention.

4/10 Poor

Kelsie

Stayed 7 nights in Mar 2024
Response from Manager on 10 Apr,2024
Hello Kelsie,We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
My driver stated he could not park the truck in the lot. This is a huge inconvenience when I was informed that I could park a diesel truck with a trailer at the facility. I want my refund given these circumstances.
Stayed 1 night in Jan 2024
Response from Manager on 14 Jan,2024
Hello James, I apologize for any inconvenience. The hotel didn't inform anyone that we have a parking lot available for trailer trucks. our website also doesn't advertise for truck parking. The guest stayed for the whole night so unfortunately we can't provide a refund. Thank you

2/10 Terrible

Katelyn

Disliked: Staff & service, property conditions & facilities
I'm still waiting on my security deposit of $100 for 2 separate nights. December 20 & 21, 2023
Stayed 1 night in Dec 2023
Response from Manager on 14 Jan,2024
Hello Katelyn, I apologise for the confusion. The deposit has been successfully refunded. Thank you for your patience.

2/10 Terrible

Ronald

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ONE BIG NIGHTMARE DO NOT STAY HERE
This motel is in terrible shape and is operated by individual's wo have no idea how to run a motel. We had to ask for towels and washcloth. Room service was terrible. We are both disabled and the shower is horrible if your are disabled. Breakfast is a joke. And if you are disabled it is almost impossible to get in and out of bed.
Stayed 13 nights in Nov 2023
Response from Manager on 10 Apr,2024
Hello Ronald,We appreciate you sharing your experience; guest feedback is important for improving our services. For any future stays, please feel free to reach out to our team in advance so we can make necessary arrangements. Thank you for choosing to stay with us.

4/10 Poor

Ric

Disliked: Property conditions & facilities
Splatter and mold on baseboards near room entry door. Splatter on lampshades, floor. Hair on toilet and vanity. Uncovered cable outlet etc. very nice man at front desk. Building not well maintained/cleaned. Will not be staying here again.
Stayed 1 night in Nov 2023

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service
Stayed 1 night in Nov 2023

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get what you pay for
Bathroom ceiling had mold all over and tv didn’t work. Toilet leaned to the side. Was staying 3 days so didn’t want to not have tv so the next day we moved rooms. Next toilet leaned to the other side but not as bad. No mold on the ceiling and tv worked. Tried to go down for breakfast Saturday morning at 7:30 am and nothing. Didn’t look like they had something and it was all out just looked like nothing was ever there. Desk lady was hateful the day before so I didn’t bother asking about it. Hanging shelf fell apart with a touch but my husband fixed it just so we wouldn’t be charged the 50$ deposit they wanted when we checked in.
Stayed 3 nights in Nov 2023

6/10 Okay

Tammy

Business traveller, Travelled with pets
Disliked: Amenities
This facility only keeps the outside lights on after dark for a few hours. As a woman, traveling alone, I felt very uneasy packing my car in the dark in the morning with no parking lot lights on
Stayed 2 nights in Oct 2023

2/10 Terrible

Brooke

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

David W

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told at check in that the free breakfast included granola bars, orange juice & coffee. That is not a breakfast of any kind besides not one day was any of that even available. I went through the lobby around 8 AM each day. They do not over extend themselves on keeping the place neat and clean. Stepping on the floor in front of the toilet made the toilet shake. I would never stay there again.
Stayed 4 nights in Oct 2023

10/10 Excellent

Tiffany

10/10 Excellent

Tiffany

Stayed 2 nights in Oct 2023

2/10 Terrible

Michael

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet in all the hallways were stained. The title floor in the elevator needed to be mopped (spill stains), cable tv didn't work, room was not made up after the first night (of two nights) pool was out of service, breakfast was a box of granola bars and coffee.
Stayed 2 nights in Sep 2023

6/10 Okay

Glen

Disliked: Cleanliness
Stayed 2 nights in Sep 2023

6/10 Okay

Dominic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service
Poor exhaust fan in bathroom
Stayed 1 night in Sep 2023

8/10 Good

Kathy

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Chastity, Jacksonville

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It was not a bad stay. The building is old and could use some upgrades. The pool was not open. The staff was friendly and helpful. There were no bugs and it was clean, quiet.
Stayed 1 night in Sep 2023

4/10 Poor

Ernest

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Kenyea

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Blood was on our pillows i took to front desk and canceled our stay on 8/27/23 830a
Stayed 2 nights in Aug 2023

6/10 Okay

Crystal

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
This place is awful!! Dirty, cigarette burns all over the bedspread, crazy partying in the room next to and also the room above me. Seriously, stay away!!
Stayed 2 nights in Aug 2023

4/10 Poor

Lloyd

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

George

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Dirty underwear in shower. Commode stopped up.
Stayed 1 night in Aug 2023

2/10 Terrible

Mike

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
what was unique was the property had bad reviews, and unfortunately i didnt read reviews before booking. Room had holes in the wall, shower was leaking, tiny tv did not work. pool was out of order and everything smelled like a wet ashtray. all of this was brought up within 15 min of check in and we tried to get refunded to go book somewhere else. Local hotels would not rent us a room because we had been inside of this hotel. While i was explaining my situation at the front desk trying to get a refund another gentlemen approaches and ends up having video evidence of bed bugs in his room. The front desk kid promised and guaranteed me that the manager would call me the next day, he didnt. he didnt even tell the manager because when i unexpectedly showed back up 2 days later and addressed the manager about it he was quick to not believe me but approved the refund. Trash place. we stayed at a fairfield instead and that place was clean, nice, welcoming, friendly non lying staff. go literally anywhere else.
Stayed 2 nights in Jul 2023

4/10 Poor

Christina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No working pool or TV with no notice until after check in. Room was dirty.
Stayed 1 night in Jul 2023

2/10 Terrible

Fredrick

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Cynthia

Travelled with family
Liked: Amenities
The property and room were clean, but the hotel had an odor that I could not place. When we asked the front desk clerk for restaurants near by, we were told to Google it.
Stayed 1 night in Jul 2023

2/10 Terrible

Tanya

Business traveller
Disliked: Cleanliness, property conditions & facilities
I left a day early because it was so gross. When I first got there, there was a smell that wouldn’t go away even with door open. In bathroom, there was a piece of toilet paper stuck to the wall and hairs all over. More I was there, more “easy clean” things should have been addressed. Pool was “under construction “ and breakfast bar was coffee, juice and granola bars. Minimal and gross everywhere.
Stayed 2 nights in Jul 2023

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was dirty. hair in bath tub. All along terrible
Stayed 1 night in Jul 2023

2/10 Terrible

Rose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There pool was under renovation that was the only reason we choce the property. We canceled because there was no pool like it said
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel is okay but walking out of the room reeked off marijuana.
Stayed 1 night in Jul 2023

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse, place ever
Pool was close the room had black mold in it. And they wood not get me a refund and had to go spend another 1000 for another hotel. And the picture on web site is a lie. Don’t even look like that and the floor was always wet
Stayed 9 nights in Jun 2023

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Latonia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They charged my card 8 hours before my arrival. The room had bed bugs. The blankets smelled of urine. And both rooms were out of tissue upon arrival.
Stayed 1 night in Jul 2023

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is horrible. Left after 3 hours with bed bug bites. Dirty and just plain nasty.
Stayed 1 night in Jul 2023

4/10 Poor

Sherry

Travelled with group
Disliked: Room comfort
Disappointing
Air wasnt working right, pool wasnt open, no breakfast except a granola bar, and toilet handle was messed upin room. And the day of check out at 10 a worker just walks into the room with out knocking.
Stayed 2 nights in Jun 2023

10/10 Excellent

brian

Business traveller
Liked: Staff & service
They're just going through construction and pool not open it will be better ..
Stayed 1 night in Jun 2023

10/10 Excellent

David

Stayed 1 night in Jun 2023

10/10 Excellent

Roland

Stayed 1 night in Jun 2023

2/10 Terrible

Samantha

Stayed 1 night in Jun 2023

4/10 Poor

Valeri

Disliked: Cleanliness, property conditions & facilities
Gross
Stayed 1 night in Jun 2023

2/10 Terrible

Stacey

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When looking for a place to stay, I asked for a pool and continental breakfast. When we got there, both were being remodel. I would not have booked a room if I had known this. We stayed at a different Super 8
Stayed 2 nights in Jun 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nights stay
Just stopped for the night on a cross country motorcycle trip. Pleasantly satisfied. Room was super clean, felt safe in the area and receptionist was nice. The hotel is currently under renovation
Stayed 1 night in Jun 2023

2/10 Terrible

Darrell

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Didn't look like room wase vacuum in weeks, beds were old.
Stayed 1 night in May 2023