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Reviews of Harveys Lake Tahoe Resort & Casino

4 out of 5
Harveys Lake Tahoe Resort & Casino
18 US Hwy 50, Stateline, NV

Reviews

7.0

Good

Rating 10 - Excellent. 865 out of 2793 reviews" "
Rating 8 - Good. 614 out of 2793 reviews" "
Rating 6 - Okay. 507 out of 2793 reviews" "
Rating 4 - Poor. 410 out of 2793 reviews" "
Rating 2 - Terrible. 397 out of 2793 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything in one place
Stayed 1 night in Apr 2024

2/10 Terrible

Kathy

Disliked: Staff & service, amenities, property conditions & facilities
The rooms are outdated. Not enough plugs to plug in stuff. Our sink kept clogging up. The bathroom was warped. Tv extremely old. No microwave and fridge. You pay alot for nothing. Got a message saying no maid service. We had to throw out our own trash. No happy. When I expressed my concerns to front desk they blew me off and were sarcastic.
Stayed 2 nights in Apr 2024

8/10 Good

Kimberly

Travelled with group
Disliked: Property conditions & facilities
Garage elevator filthy. Elevator in the old tower is creaky and feels like I'm gonna get trapped.
Stayed 2 nights in Apr 2024
Response from Hotel on 28 Apr,2024
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

10/10 Excellent

Ashlea

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is dated, but the beds were comfortable. The gambling is hit or miss…as with any casino. Hells Kitchen was fantastic and can’t wait for Vanderpumps new restaurant!
Stayed 3 nights in Jan 2024
Response from ker on 27 Apr,2024
Thank you so much! Lisa Vanderpump's new restaurant Wolf and it is fantastic! Come back soon and check it out..

10/10 Excellent

Siera

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with the beautiful room upgrade since we were staying for our wedding.
Stayed 3 nights in Apr 2024
Response from Rigoberto Duque on 27 Apr,2024
Hello and Thank You for the feedback. Glad to hear you had a great stay!

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from ker on 27 Apr,2024
We are so happy you enjoyed your stay!

4/10 Poor

Angela L

Travelled with family
The resort fee is charged but they don’t do anything. They don’t clean the rooms during your stay and the front desk staff were extremely rude
Stayed 3 nights in Apr 2024
Response from Rigoberto Duque on 24 Apr,2024
Thank You for your feedback. Your concerns will be received by management.

4/10 Poor

Ron, Clever

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many problems in that place. Don't stay there . Dirty the managers lie to you . The elevators sound bad. Not worth the hassle ., to ever stay there
Stayed 1 night in Apr 2024
Response from Hotel on 25 Apr,2024
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

4/10 Poor

Linda

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Given 4th floor, outside view had cigarette butts, dirty pillow, pacifier, thrown out onto the roof, right outside our room. Toilet constantly made noise. Heard dog parking in another room. Heard loud talk in hallway and next room. Parking fee?? Outrageous.
Stayed 3 nights in Apr 2024
Response from Rigoberto Duque on 23 Apr,2024
Hello. Apologies for the experience. Our 4th floor is usually a smoking floor. Did you request a smoking room?

4/10 Poor

Pamela, Ontario

Disliked: Cleanliness, amenities, property conditions & facilities
My room was supposed to be nonsmoking but it smelled like an ashtray. When I asked to be moved to a different room they told me I would have to pay 40 extra a night for an upgrade. There are so many fees, I ended up spending 250 just in fees. The room was dirty and in need of serious upgrading. There wasn’t even anywhere to plug in a usb cord and the phone charging cord they provided did not work. It was gross. Bed was also very hard.
Stayed 2 nights in Apr 2024
Response from Rigoberto Duque on 23 Apr,2024
Hello and Thank You for your feedback. We do apologize for the inconvenience you experience. We do hope you return and allow us the opportunity to change this experience into a more positive one.

4/10 Poor

Crystal

Travelled with family
Disliked: Amenities, property conditions & facilities
What sold me about this place was the views we paid for $500ish after fees, and the roof top pool. Unfortunately outer view was covered by the trees and most of our site was the back parking lot. The rooftop pool was not working, we were told to go next door to the other pool at Harrahs, which was by no means the equivalent. We spent an hour figuring that out. Overall it wasn’t what we had hoped for when we booked and I wouldn’t recommend anyone booking the suite with a “view”
Stayed 1 night in Apr 2024
Response from Rigoberto Duque on 23 Apr,2024
Thank You for your feedback! We do recommend you look into our Premium rooms for your next visit. They should be more to your liking.

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking price to expensive it supostubi free
Stayed 1 night in Apr 2024
Response from Rigoberto Duque on 23 Apr,2024
Thank You for your feedback. We appreciate your business.

10/10 Excellent

Dr.Mena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not good but as soon as we conplain they act on it and gave us a better. Thank you
Stayed 2 nights in Apr 2024
Response from Rigoberto Duque on 23 Apr,2024
Thank you so much for your feedback. We're happy we were able to help you!

4/10 Poor

Isabel

Stayed 2 nights in Apr 2024
Response from Rigoberto Duque on 23 Apr,2024
Thank You for your review. Can you elaborate on your experience with us?

8/10 Good

Steven

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rigoberto Duque on 23 Apr,2024
Hello and Thank You so much for your review! Anything we could have done different to earn a 5?

6/10 Okay

Abhishek

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
no one came for 2 days to clean the room
Stayed 3 nights in Apr 2024
Response from Hotel on 21 Apr,2024
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from ker on 27 Apr,2024
Thank you for the high marks, we are so glad you enjoyed your time with us!

4/10 Poor

Jenny

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Not convenient from parking to hotel room
Stayed 1 night in Apr 2024
Response from Hotel on 19 Apr,2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is ok, little old and aging. Unfortunately at time of stay (Sat 4/13) there was a really bad smell in casino near Harrah's walkway from reported water leak.
Stayed 2 nights in Apr 2024
Response from Hotel on 19 Apr,2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

4/10 Poor

Ramon

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room review, the rooms are outdated and not all of the appliances worked properly. The Air flow did not work on the proper setting. The mattress was extremely old and lumpy and the fridge did not work at all. I’m not sure what’s happening in Lake Tahoe but the casinos heating system was set on boiling. Even members of the staff mentioned to me that it’s way too hot to work in there. You can feel the heat smack you right in the face from the moment you walk to the casino floor. We enjoy gambling and being in a comfortable area and this place was NOT. I would recommend the hotel across, this is not a good place to stay
Stayed 2 nights in Apr 2024
Response from Joseph on 19 Apr,2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

6/10 Okay

Theresa, Casa Grande

Liked: Cleanliness, staff & service
Nice place, not many food options. Machines too tight, went across the street played longer on our money.
Stayed 1 night in Apr 2024
Response from Joseph on 19 Apr,2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

10/10 Excellent

Lizbeth, Auburn

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great view
Stayed 1 night in Apr 2024
Response from Joseph on 19 Apr,2024
Thank you for the excellent review! We hope you visit again soon!

2/10 Terrible

ANDRES

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Tunnel to connect both casinos
Stayed 2 nights in Apr 2024
Response from Joseph on 18 Apr,2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Joseph on 18 Apr,2024
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

10/10 Excellent

Rolly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sage Steakhouse on the hotel is good
Stayed 1 night in Apr 2024

10/10 Excellent

Nabaraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel on 17 Apr,2024
Thanks so much for the excellent rating! We hope to see you again soon.

8/10 Good

Peter

Liked: Cleanliness, staff & service
Ice machines on 5 floors were not working. Roulette tables should offer singles as minimum bets. Overall a good stay.
Stayed 2 nights in Apr 2024
Response from Hotel on 17 Apr,2024
Thank you for the great rating and review! We are glad to hear you enjoyed your time with us.

8/10 Good

Hazel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in . Room was nice
Stayed 1 night in Apr 2024
Response from Krysteena Palaroan on 15 Apr,2024
Hello Hazel, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon!Thank you,Harveys Lake Tahoe

4/10 Poor

Kolton

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Specifically for this hotel for kid friendly. NONE of the kid amenity were available ( pool/ arcade)
Stayed 1 night in Apr 2024
Response from bibi on 14 Apr,2024
We sincerely apologize for the inconvenience and disappointment you experienced during your stay with us. We understand the importance of providing a kid-friendly environment for our guests, and we regret that the pool and arcade were unavailable during your visit due to maintenance issues. Please know that we take your feedback seriously and are actively working to resolve these issues to ensure a better experience for our guests in the future. We appreciate your understanding and patience and hope to have the opportunity to welcome your family back for a more enjoyable stay

2/10 Terrible

Lindsay

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They put me in a smoking room when i did not order it and didnt do anything when i checked in. I called front desk and they put me in a better room. Elevators are in poor working order. My carpets had white stains on them. Loud in the hallways . Wont be back.
Stayed 1 night in Apr 2024
Response from b on 13 Apr,2024
Thank you for your review! Our records indicate you booked a smoking room, for that reason we initially gave you the room that was booked. We appreciate the feedback and hope to see you again.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In front desk hosts are took the tip for giving me a good high rise room, but they gave me 6th floor, which I find out early in the morning, when everything was done ))
Stayed 1 night in Apr 2024
Response from Rigoberto Duque on 13 Apr,2024
Thank You so much for your feedback!

2/10 Terrible

Richard

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This hotel is an absolute mess. We did stay in the older side of the hotel, but it still is dark, dingy, smelly from cigarettes, casino is best and filled with smoke… the room is tiny, lumpy bead, phone to front desk was dead, on the positive side, although the bathroom was totally dated is was very clean. I would not return. There are too many alternatives in Tahoe. It is somewhat convenient but so are tons of others. The place really should be torn down. At least the original building.
Stayed 1 night in Apr 2024
Response from Joseph on 13 Apr,2024
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

10/10 Excellent

Chengchung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very comfortable environment can let you real relax.
Stayed 2 nights in Apr 2024
Response from Krysteena Palaroan on 12 Apr,2024
We're glad to hear that you had a relaxing experience at Harveys Lake Tahoe, Chengchung! Thank you for your positive feedback.

4/10 Poor

Joseph

Liked: Cleanliness
Disliked: Property conditions & facilities
Elevators went out all day alone with the water in my room being shut off in the morning
Stayed 1 night in Apr 2024
Response from Krysteena Palaroan on 12 Apr,2024
We are sorry to hear about your poor experience, Joseph. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: tahoeguestrelations@caesars.com

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great！
Stayed 1 night in Apr 2024
Response from Rigoberto Duque on 10 Apr,2024
Hello and Great to Hear!

4/10 Poor

James

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Way too expensive! Property was run down. Not even a refrigerator in the room. The only good thing was the huge arcades they had that I didn’t use. Otherwise, you had to go through the tunnel to harrahs casino which owns Harvey’s. I will not stay there again.
Stayed 1 night in Mar 2024
Response from Rigoberto Duque on 10 Apr,2024
Hello. Thank You for your feedback. For future stays, if you need a refrigerator, you can always contact the Front Desk and request one. We would be happy to provide one.

10/10 Excellent

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for both kids and adults
Stayed 2 nights in Apr 2024
Response from Rigoberto Duque on 9 Apr,2024
Thank You!! We appreciate your business!

6/10 Okay

Vivian

Travelled with partner, Travelled with group
Room was clean but we keep hearing doors getting slam at night but otherwise it was a pleasant stay.
Stayed 1 night in Apr 2024
Response from Rigoberto Duque on 9 Apr,2024
Thank You for your feedback. We'll pass this information along to our maintenance department.

10/10 Excellent

Alice

Stayed 1 night in Apr 2024

10/10 Excellent

Yohannes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place
Stayed 3 nights in Apr 2024
Response from Rigoberto Duque on 9 Apr,2024
Thank You so much for your rating. Please visit again soon!

8/10 Good

Hipolito

Travelled with family
Liked: Cleanliness, staff & service, amenities
It’s been a while since I’ve stayed at a casino resort and many things have changed for the worse. Resort fees on things you do not use. Pay for parking, ridiculous. No daily room service for stays less than 3 days. My next stay will be with a rental property like Air B&B etc.
Stayed 2 nights in Apr 2024
Response from Rigoberto Duque on 9 Apr,2024
Hello and Thank You for your feedback.

4/10 Poor

Natália

Stayed 3 nights in Apr 2024

8/10 Good

Kristen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Located close to ski resort, bars and dining.
Stayed 1 night in Apr 2024
Response from Rigoberto Duque on 8 Apr,2024
Hello and Thank You so much for your feedback!

8/10 Good

EDROSE

Travelled with family, Travelled with group
Located close to Heavenly Gondola and easy access to restaurants like Hells Kitchen and Cinnabon were great.
Stayed 1 night in Apr 2024
Response from Rigoberto Duque on 8 Apr,2024
Thank you for your feedback! Glad you enjoyed your stay.

4/10 Poor

Glen

Hallways were messy, the bed was very hard and uncomfortable, the pillows on the bed were old and some of the stuffing was coming out, the next suite had a birthday party and was very noisy during our stay, kids running up and down the hallway being noisy and rude, the room never really warmed up even though the heat was on, wallpaper and paint was pealing in the bathroom
Stayed 2 nights in Apr 2024
Response from Rigoberto Duque on 7 Apr,2024
Hello and Thank You for your feedback. We apologize your experience was not the best.

4/10 Poor

Juliette

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Under construction
Stayed 4 nights in Jan 2024
Response from b on 6 Apr,2024
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

6/10 Okay

Katie

Travelled with family
Disliked: Staff & service
Great location. Lots of options for eating at and around resort. No houskeeping unless you ask. Resort fee higher than what they said at check-in. Had to wait a day after i asked to get our room made up and they didnt vacuum -thats why i asked for them to come clean the room. The hallways were dirty and not vacuumed either. Parking was convenient but expensive.
Stayed 4 nights in Apr 2024
Response from Rigoberto Duque on 6 Apr,2024
Hello and Thank You for your feedback. We apologize for the inconvenience you went through during your stay. We are working hard to return our HSK service to daily.

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable prices compared to any other hotel or casino hotel at the time. Only thing I didn't like was the an early check-in fee at noon?! Booked the room through Expedia and claimed check in was at 11am.
Stayed 1 night in Apr 2024
Response from Rigoberto Duque on 7 Apr,2024
Hello and Thank You for your feedback. Apologies for the confusion. Yes, our check in time is 4pm. However, if you wish to check in early, it is available as long as the room is ready. Fee may apply depending on the time.

4/10 Poor

Jillian

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel on 7 Apr,2024
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

10/10 Excellent

Bernardo

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything about it was great such a beautiful weekend getaway will definitely be going back.
Stayed 2 nights in Mar 2024
Response from Hotel on 6 Apr,2024
Thank you for the excellent review and rating! We hope to see you again soon.