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Reviews of Americas Best Value Inn Stonington Mystic

2 out of 5
Americas Best Value Inn Stonington Mystic
812 Stonington Rd, Stonington, CT

Reviews

5.0
Rating 10 - Excellent. 67 out of 614 reviews" "
Rating 8 - Good. 101 out of 614 reviews" "
Rating 6 - Okay. 106 out of 614 reviews" "
Rating 4 - Poor. 123 out of 614 reviews" "
Rating 2 - Terrible. 217 out of 614 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

5.0/10

Amenities

4.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Lilian

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in Apr 2024
Response from peter lundsett manager on 11 May,2024
Dear Lilian,thanks for your feedback we will pass this o our management team

6/10 Okay

Alexander

Closed to mystic aquarium, quiet. Bed linens can be better and carpet was dirty.
Stayed 1 night in Apr 2024
Response from peter lundsett manager on 16 Apr,2024
Thanks for your feedback , we will pass this to housekeeping

4/10 Poor

Paul

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Shower wasn't warm enough to shower.
Stayed 1 night in Mar 2024
Response from peter lundsett manager on 15 Mar,2024
TAHNKS FOR FEEDBACK , WE WILL PASS THIS TO OUR MAINTENCE

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners are very friendly people. All family run. Very pretty rooms. It might look like it’s old but it’s very well upkept. In the middle of the woods which is good if your looking for peace and quiet.
Stayed 1 night in Feb 2024

6/10 Okay

Sinead

Stayed 2 nights in Feb 2024
Response from peter lundsett manager on 16 Apr,2024
Thanks for your feedback

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice an the room was clean
Response from peter lundsett manager on 22 Jan,2024
Thanks for you feedback we appreciate hope to see you again

2/10 Terrible

Chrissy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was supposed to be reimbursed. We did not stay here, they couldn’t accommodate us.
Stayed 2 nights in Jan 2024
Response from peter lundsett manager on 15 Jan,2024
Dear Chrissy,we did refund 136.36 on your visa credit card .thank you

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The smell of the Ocean
Stayed 3 nights in Nov 2023

10/10 Excellent

Breonna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff member was very accommodating and made sure our room had what it needed. He even switched out our room for us as we required a mini fridge for our stay.
Stayed 1 night in Nov 2023

4/10 Poor

Anita

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

David

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
The hot water didn't get hot enough for bathing. The locks on the doors was weak, not firmly closing doors. Nothing immediately near property.
Stayed 1 night in Nov 2023
Response from peter lundsett manager on 20 Nov,2023
Thanks for the feedback , we will pass this to the maintenance staff and managementThank you

8/10 Good

Mary, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities
Simple but adequate room and amenities. Old property and structure, newly renovated. No style but clean, new and functional. Beds a little sway backed but not horrible. We’ll priced on Expedia for our night. No breakfast although it looked like there was a Kurig machine in the small office area.
Stayed 1 night in Nov 2023

8/10 Good

Alexei

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The actual manager should be on the premises for check in and not leave it to someone who cannot speak English to answer questions
Stayed 1 night in Nov 2023

6/10 Okay

Mercedes

This stay is no cleaning good
Stayed 1 night in Nov 2023

4/10 Poor

Cayce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The interior bathroom light didn't work. There was not any bottles of water.
Stayed 2 nights in Nov 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

lisa

Liked: Staff & service
Fair fo low price
Very small. Clean. But alot of repairs needed. Worth the low price. Needed a place to sleep not to hang out. No ice maker but they were nice and gave us thier own ice tray.
Stayed 2 nights in Nov 2023

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful
Stayed 3 nights in Oct 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet.
Simple, clean, quiet. Good value.
Stayed 1 night in Oct 2023

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
America's Best Value Inn in Stonington, CT, is not the worst but it could be better. The room was clean, except under the bed which was very deep in dust. The design of the bed made it difficult to vacuum under the bed, but not impossible. If you have a dust intolerance, look elsewhere. The room lacked adequate electrical outlets, especially by the desk. And the outlet over the sink was blocked by the faucet - very poor attention to design details. The bathroom exhaust fan was terribly noisy, as was the HVAC unit on the wall. The HVAC unit said it was controlled by a wall thermostat but there was no thermostat on the wall. However, other than under the bed, the room was clean and appeared to be newly painted. The TV channel guide in the room was grossly inaccurate. Further, the antenna/cable connection to the TV was loose which caused a problem I had originally attributed to the weather and the entire cable system, but it was just the connection on the back of the TV. The shower water was nowhere near hot enough. My overall impression was of an older economy motel that was in the process of being refurbished but the effort was hampered by both the original architecture and a lack of attention to detail in the renewal. If you are looking for a place to sleep, to shower and to save your money for more important things, this place is OK. If you are looking for someplace with more amenities (e.g., pool, exercise facility, restaurant, bar, etc.), look elsewhere.
Stayed 3 nights in Oct 2023
Response from Guest Relations on 28 Oct,2023
Dear Robert,Thank you for your thorough review. Your constructive comments mean the world to us and will be kept in mind as we make changes. It was a pleasure hosting you, and we hope you'll revisit us for a better overall experience.

8/10 Good

AMANDA

Stayed 1 night in Oct 2023

10/10 Excellent

Antonio

Stayed 1 night in Oct 2023

4/10 Poor

Lorett

Travelled with family
Disliked: Cleanliness
Trust me, you will be disappointed!
No cable…Luke warm shower…asked for first floor. Got second. Not even a coffee pot. Owners were nice. Wound not go again.
Stayed 1 night in Oct 2023

2/10 Terrible

Stacey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was disgusting. The shower was filthy and strained. The walls had dirty streaks down them. The window in the bathroom to outside was broken and looked like someone tried to break in. I did not feel safe. The whole room smelled terrible and the ceiling had water stains. I wouldn’t recommend this place unless you are homeless and need somewhere to sleep other than on the streets. Avoid this hotel.
Stayed 1 night in Sep 2023
Response from peter lundsett manager on 12 Oct,2023
Thanks for feedback , we are renovating rooms, we will pass this to managment

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent choice! The service was great, the room was very comfortable and met every need. It is quiet and convenient for Uber and not too far from some great night life. I will definitely stay here again next time I'm in Connecticut!
Stayed 2 nights in Oct 2023

8/10 Good

Maud

Stayed 1 night in Oct 2023

4/10 Poor

Alterik

Liked: Staff & service
Disliked: Room comfort
There wqs no hot warer to shower with. The door would barely stay closed . It served it's purpose .
Stayed 1 night in Sep 2023
Response from peter lundsett manager on 2 Oct,2023
Thanks for the feedback Alterik , we assigned you the newly renovated room , but we will pass this to maintenance

2/10 Terrible

Shannon

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no one there when we got there at 1045 which I guess is understandable bc we got there late due to traffic and awful weather but our key was accessible to any Tom Dick or Harry that wanted to get in to any room and when we finally got to our room it wreaked of mold. We didn’t even stay we turned right around and left.
Stayed 2 nights in Sep 2023
Response from peter lundsett manager on 2 Oct,2023
Dear shanonThanks for the feedback, we will pass this to our management ,

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from peter lundsett manager on 3 Oct,2023
thanks for your feedback we will pass this to managment

8/10 Good

Perry

Overall good but shower weak n tv remote didnt work
Stayed 2 nights in Sep 2023

10/10 Excellent

Sandy

Travelled with family
Liked: Staff & service
The beds were comfortable.
Stayed 1 night in Sep 2023

6/10 Okay

Angela

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from peter lundsett manager on 24 Sept,2023
Thanks for your feedback ;we appreciate

4/10 Poor

Elizabeth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

brian

Travelled with family
Disliked: Staff & service, property conditions & facilities
Let’s just say we were taken aback when we opened the door to our room. First it took about10-15 minutes to find front desk help and then the room smelled was dingy and we couldn’t or wouldn’t put our feet near the moldy shower stall. The pictures were very deceiving. Won’t be back!!!!
Stayed 1 night in Sep 2023
Response from peter lundsett manager on 17 Sept,2023
Dear GuestThanks for your feedback, we will pass this to our management team .Peter LundsettManager

10/10 Excellent

Brian

Stayed 1 night in Sep 2023

4/10 Poor

Shawn

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Amy

Liked: Property conditions & facilities
Affordable and clean. Very comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Oren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean and comfortable and a real bargain!
Stayed 1 night in Sep 2023

8/10 Good

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy & affordable
Great location, easy, clean, and relaxing. Not fancy and it’s not supposed to be! It was perfect for a quick affordable overnight on our trip to the sea!
Stayed 1 night in Sep 2023

2/10 Terrible

Sandra

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t even stay. There was a roach in the room so we left and they wouldn’t even give me a refund!! The place is disgusting!
Stayed 1 night in Sep 2023
Response from peter lundsett manager on 8 Sept,2023
dear guest , thanks for feedback , you did stay and checked out next day , our pest control company inspected the room they did not find any roaches , manager peter lundsett

10/10 Excellent

Zhen

Stayed 1 night in Sep 2023

8/10 Good

michael

Travelled with family
Great price and proximity to beaches
Stayed 1 night in Sep 2023

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Ever
Everything was terrible the condition of the hotel is horrible. Broken tiles in the bathroom we almost cut our feet. The shower was so dirty had to put towels down on the floor didn't want to put our feet on them. Front desk clerk didn't speak English and didn't use the right credit card to charge the room. We will never stay there again.
Stayed 1 night in Sep 2023
Response from peter lundsett manager on 5 Sept,2023
Dear Guestwe thank you for feedback , we will pass this to our management

2/10 Terrible

Nancy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Issues; Gazebo is falling apart & has tarp over it, room was filthy, not even a clean toilet, there was something red stuck to the bathroom faucet, exposed wires on the wall, ceiling chipping, toilet sitting in the back yard could see it from room window, no room phone to call front desk, door look like someone tried to break in previously (wood pooled away by door knob). Also white stains on the chair (who knows what that was). I could go on and on, but I think this say’s enough.
Stayed 1 night in Sep 2023
Response from peter lundsett manager on 4 Sept,2023
thanks for your feedback , we are under renovation , we will pass this yo management , we have no storage so we have to store the new windows in gazebo .

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities
Whenever I plan to travel to Stonington CT, my first choice is always Americas Best Value Inn. The hotel’s location and recent upgrades are my reason to stay. You can pay alot more at area hotels but if its just a short trip, I like to save the money. The staff is friendly and kind. The property manager, Peter lundstedt is always available if needed
Stayed 1 night in Aug 2023

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing was great.
Stayed 2 nights in Aug 2023

8/10 Good

Tabitha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was ok. The owner was very nice
Stayed 2 nights in Aug 2023

6/10 Okay

Andrew

Stayed 3 nights in Aug 2023

4/10 Poor

JOHN

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
An expensive area to visit, spend the money for better overpriced properties. Ours had a particular "off" odor that made our stay fairly awful, the property was ramshackle and should command $90 max anywhere else.
Stayed 2 nights in Aug 2023
Response from peter lundsett manager on 29 Aug,2023
dear Guest Thanks for your feedback , we will pass your comment to our revenue manager