Outdoor pool, pool umbrellas, pool loungers

Reviews of Costa Esmeralda Suites

5 out of 5
Costa Esmeralda Suites
C/ Ceballos, 53, Suances, Cantabria

Reviews

9.6

Exceptional

Rating 10 - Excellent. 123 out of 159 reviews" "
Rating 8 - Good. 29 out of 159 reviews" "
Rating 6 - Okay. 5 out of 159 reviews" "
Rating 4 - Poor. 2 out of 159 reviews" "
Rating 2 - Terrible. 0 out of 159 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location, walk to the beach and town.
Stayed 1 night in Sep 2023

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully restored palace. Comfortable spacious room and gorgeous bathroom. The mattress is a bit too firm for my taste. Lovely breakfast. Just a great one night stay.
Stayed 3 nights in Jun 2023
Response from Communication Department on 25 Jun,2023
Dear Victoria,We are glad to read that your stay was so good that it fell short. We always try to offer a service and a necessary attention to our guests to make your stay an unforgettable experience. We hope to welcome you again in the future.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, facilities, and location.
Stayed 3 nights in Jun 2023
Response from Communication Department on 16 Jun,2023
Dear David,Thank you for your comments. We are delighted to know that you had an excellent experience at our hotel. Our staff prides itself on providing exceptional service, and it's nice to know they made a positive impression on you.We appreciate your recommendation and look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nights stay
We had a one night stay, didn’t get to use any of the facilities . However the suite was clean, comfortable.
Stayed 1 night in May 2023
Response from Communication Department on 20 May,2023
Dear,Thank you for sharing such a positive assessment of your stay at our hotel. We are glad to know that you liked the room and that you had a pleasant stay.We hope to receive you on a future occasion so that you can enjoy a complete experience in our hotel.Receive a cordial greeting.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful property with very helpful and friendly staff. Room was large and comfortable with everything needed to make our stay enjoyable. A welcome drink of cava in the bar and home baked biscuits when we left were greatly appreciated. We didn’t use the restaurant but the food smelt good. Chose to have a burger in the bar…delicious! Highly recommend and will return.
Stayed 1 night in May 2023
Response from Communication Department on 20 May,2023
Dear Jacqueline,We appreciate that you have rated your stay at our hotel so positively and we are glad to read that we have lived up to your expectations.We are proud that the room offered you a high degree of comfort and that you wanted to highlight the excellent service of the chef and the hotel staff.His words confirm that we are doing a good job and motivate us to continue working in this same line of cordiality and attention.Receive a cordial greeting.

6/10 Okay

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No queen bed supplied - rather 2 single beds pushed together that were incredibly uncomfortable
Stayed 2 nights in Mar 2023
Response from Communication Department on 3 Apr,2023
Dear Timothy, Thank you for sharing your recent experience with us. We regret that the facilities did not meet your expectations, some conditions are subject to availability.We hope to receive you another time.

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet space to spend the night before getting the ferry from Santander.
Stayed 1 night in Sep 2022
Response from Departamento de comunicación on 17 Oct,2022
Dear Alison,thank you very much for your comment about your recent stay in our hotel, we are glad to know that you rested in our hotel before your trip. Kind regards

10/10 Excellent

Gerry

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff and Hotel Theme
Lovely hotel with really friendly,helpful staff. great decor with car and motorbike theme. Very well maintained. Good location within a (steep) walk from beach, port and town.
Stayed 4 nights in Sep 2022
Response from Departamento de comunicación on 17 Oct,2022
Dear Gerry,thank you very much for your comment about your recent stay at our hotel. Kind regards,

10/10 Excellent

Luke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spacious, the staff were excellent with our young sons and the food was very good. We will be looking to book again.
Stayed 8 nights in Aug 2022

6/10 Okay

Jason

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
About half the lights in our room were broken as well as the a/c and the rooms smell like mildew
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022

10/10 Excellent

Maximiliano, Hypoluxo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place. Friendly staff.
Stayed 1 night in May 2019

10/10 Excellent

Gonzalo, Jupiter FL

Liked: Cleanliness, staff & service, property conditions & facilities
WONDERFUL AND AMAZING PLACE there are no many other places such as this.
Stayed 1 night in Sep 2018

10/10 Excellent

KBPinSY, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms between the town and the beach
Great hotel with a racing theme, cars, motorbikes etc which made it a bit different. Our room was very spacious and the bathroom was super, both large and modern. Breakfast had lots of choice, fruits, cereals, breads, pastries, hams, cheeses etc. You could also have eggs cooked in front of you how you liked. The staff in the breakfast room were lovely, friendly and helpful.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2018

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the only thing i can negatively note is that our triple room was rather small. other than that, the rest of our experience was excellent. the ladies at the restaurant treated us very warmly.
Stayed 2 nights in May 2018

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Room was nice. Really neat place. Unfortunately we did not have a chance to use the pool.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights. Hotel food and staff excellent.
Could not fault hotel. We came early in season (late May) so resort by the beach was not fully open. Weather was not the best like weather in Cornwall but very pretty area. Best to go mid summer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I have stayed in for a long time.
Absolutely fantastic hotel. The staff always had a smile on their face and nothing was too much trouble. Breakfast was amazing, fried eggs, pancakes, omelettes etc made to order by the most happiest person there. Pool area really nice. Probably one of the nicest hotels I have stay in,especially staff friendliness. Thank you everyone there for making our last few days in Spain so special.

10/10 Excellent

wayne, East Chatham, NY USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was located within walking distance of several nice restaurants, modern, comfortable and clean. There was parking on the premises. Very satisfied!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Leo, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One not to be missed if you get the chance!
A lot of effort has gone into ensuring that people have a first class experience at this hotel. Nothing is too much trouble for the staff and we were made to feel very welcome. We had dinner in the hotel which, although the menu had a limited choice, the food was excellent as was the service. Breakfast was again excellent offering the choice of both continental and cooked to order which was brilliant. The only criticism we had was the air conditioning unit in our room which appeared to cut out after a period of time rather than running continuously and keeping the bedroom cool the whole night. However, this did not prevent a good night's sleep.

10/10 Excellent

JR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Found the hotel to live up to and surpass all of our expectations. Every part of the stay was amazing.

10/10 Excellent

MARIA JOSE

Stayed 2 nights in Dec 2023

10/10 Excellent

Tamara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto.Personal,habitacion,desayuno y cena. Miman al cliente y son super detallistas con los niños.Repetire sin duda.
Stayed 2 nights in Dec 2023

10/10 Excellent

María Dolores

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sergio

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

ALFREDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es extraordinario, un personal muy atento y unas habitaciones impresionantes, para acceder a la playa con bajar dos escaleras te plantas en menos de 5min. Ya son varios años que vamos y seguiremos yendo por qué nos encanta
Stayed 2 nights in Oct 2023

10/10 Excellent

adolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Felix Maria

Stayed 2 nights in Oct 2023

10/10 Excellent

Phiulippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabuleux
Dés notre arrivée, la bâtisse est magnifique. L'entrée, le hall d’accueil, les accès aux chambres, les coursives sont superbe. Les chambres magiques....
Stayed 2 nights in Sep 2023

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen trato, instalaciones en perfecto estado, habitación cómoda amplia y limpia. Y él personal muy amable. Para repetir y recomendable experiencia.
Stayed 2 nights in Oct 2023

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

octavio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Jose Luis

Stayed 1 night in Sep 2023

10/10 Excellent

CRISTIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Hans-Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein sehr stilvolles, inhabergeführtes Hotel. Besonders hat uns das hochwertige und reichhaltige Frühstück und Abendessen gefallen, beides hat auf jeden Fall 5-Sterne Niveau. Abendessen gibt es bis 22:00, dabei sind Wasser und Wein inbegriffen. Schöner Aussenpool und Whirlpool. Wir kommen gerne wieder.
Stayed 14 nights in Sep 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Nada
Stayed 5 nights in Aug 2023
Response from Departamento de Comunicación on 11 Sept,2023
Estimado Javier,Gracias por dedicar su tiempo en valorar su estancia en Costa Esmeralda Suites. Nos alegra saber que todo estuvo a la altura de sus expectativas y esperamos darles la bienvenida de nuevo en un futuro.

10/10 Excellent

Esperanza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desde que llegamos me pareció acogedor, y tengo intención de repetir cuando vuelva a Suances
Stayed 4 nights in Aug 2023
Response from Departamento de Comunicación on 11 Sept,2023
Estimada Esperanza,Nos enorgullece leer que nuestro huéspedes se sienten como en casa durante su estancia en nuestro hotel, y más aún que volverán en un futuro.Esperamos darles la bienvenida de nuevo en un futuro

10/10 Excellent

JONATAN

Stayed 3 nights in Aug 2023
Response from Departamento de Comunicación on 11 Sept,2023
Estimado Jonatan,Gracias por valorar tan positivamente su estancia con nosotros.Esperamos recibirle de nuevo en un futuro,

6/10 Okay

Gabriela

Travelled with family and small children
Habitacion un poco vieja, a la hora de reservar se supone que era una habitación con una cama doble y dos pequeñas, al llegar al alojamiento nos dicen que es una cama doble y un sofa cama, que dependen de la disponibilidad del alojamienro, cosa que es entendible, pero no las formas de decirlo por el chico que se encontraba en recepcion, bastante prepotente. Habitacion que da a la calle ruidosa, y bastante vieja, para mi familia un sofa cama no es practico si lo hubiera sabido con antelación hubiera buscado otro hotel, no volveremos.
Stayed 4 nights in Aug 2023
Response from Departamento de Comunicación on 14 Aug,2023
Estimada Gabriela, Lamentamos que su experiencia en el hotel no haya estado a la altura de sus expectativas, nuestro equipo siempre intenta que los huéspedes disfruten de su estancia y que tengas una experiencia inolvidable.Sentimos que la habitación no haya sido de su agrado, simplemente comentarle que el sofá-cama (o las dos butacas que pidió, en su caso) siempre quedan sujetos a disponibilidad del hotel, por lo que en ningún caso se garantizan a la hora de realizar la reserva.Esperamos que en su próxima visita a Suances nos den otra oportunidad para que puedan disfrutar de su experiencia en el hotel.Atentamente,

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Departamento de Comunicación on 31 Jul,2023
Estimad@,Muchas gracias por valorar su estancia en nuestro establecimiento.Esperamos poder darle la bienvenida de nuevo en un futuro.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Booking Department on 10 Jul,2023
Dear Michael,Thank you for rating your stay at our hotel with a 10. We appreciate your feedback and hope to welcome you back again in the future.

10/10 Excellent

AINOHA CARMEN

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente trato, excelente personal, excelente desayuno, hacen todo lo posible para que la estancia sea lo más agradable posible, sin duda lo recomendamos.
Stayed 4 nights in Jun 2023
Response from Departamento de Comunicación on 30 Jun,2023
Estimada Ainoha,Nos alegra leer que todo estuvo a su gusto y que disfrutó de su estancia con nosotros. Nos esforzamos a diario para ofrecer un servicio excelente y nos encanta leer comentarios tan positivos.Esperamos darle la bienvenida de nuevo en un futuro.

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo perfecto!!
Stayed 3 nights in Jun 2023
Response from Departamento de Comunicación on 25 Jun,2023
Estimado Antonio,Nos alegramos de que haya disfrutado en nuestro hotel y de que todo haya estado a la altura de sus expectativas.Reciba un cordial saludo.

8/10 Good

Enrique

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2023
Response from Departamento de Comunicación on 25 Jun,2023
Estimado Enrique,Gracias por dedicar su tiempo a valorar su estancia en nuestro hotel. Esperamos poder recibirle en un futuro para conseguir una experiencia de 10.Reciba un cordial saludo