Hotels near Suburban Collection Showplace

"The first day when we arrived at the hotel. It was so many people there and kids running wild all over the hotel. The room that the front desk clerk gave me was awful. Beds was sloppy made up, bathroom sink cracked, tub was stopped up, no heat, balcony door was broke and couldn’t open, couch was worn out and didn’t let out, the pillow covers and and one bedsheets had mildew stains on it, the wall had broken pieces of concrete on it, they just need to throw everything in that room in the garbage and remodel it over. My whole stay I called for house keeping to bring us clean towels, and toilet paper. They bought up clean towels one time and the rest of our stay we had to go downstairs to get whatever else we needed. I NEVER ever been to an Embassy suites hotel where me and my family was treated so bad. The staff there is rude, racist and needs to be re-trained on how to work with paying guests. The swimming pool area stayed dirty and no one never showed up to re-stock the towels. I went several times to the front desk to ask if I could get 3 towels for me and my kids and Jessica said I can’t give you any towels right now but I’m going to have someone bring them in the pool room. Me and my kids was in the pool for 2 hours and no one never showed up to restock the pool room towels. On our way out at 10 pm when the other guests arrive at the pool, I noticed the guy on his way in the pool room a bunch of towels to restock. Also the elevator stopped working. I stay was horrible."

"Room was very clean "

"Property was well lite outside. Staff was super friendly. Rooms and property was clean and smelled good."

"Beautiful facility, very clean with friendly staff and good food."

"Nice hotel but they will nickel and dime you once they have you in the door. Reservation details listed FREE parking, but they will charge you $5/day if you have a car. Want the little bottle of water in the room that's $2. How about breakfast? Well that's another $14/person. But they will give you a cookie :-(( Unlikely to return to this hotel. The place next door was 30% less and they had a breakfast. I'll check them out next time."

"Clean"

"It was a pleasant getaway for a self care weekend. "

"It was nice "

"3-star property with 5-star staff. The hotel and rooms could use a refresh for sure, but I wouldn’t want to deter anyone from staying here especially as an individual traveller. The staff were all extremely friendly and help"