Sungai Bertam Holidays

I do not, cannot recommend this property/hotel to anybody. I am not sure it is a hotel as such. It is groups of rooms managed by single individuals that you deal with on a web site the Chinese WeChat, or What Apps during your stay. Very impersonal and unfriendly. A security deposit is required by a very unprofessional individual that is the essence of being unprofessional actually overbearing and threatening. Good luck if you choose this location, it is far from the description provided by Expedia. Yes somewhat clean. Staff? What staff? Family friendly? Absolutely nothing connected to such friendliness. Pools, Yes 2 perhaps 3. Nice pools.without question.

My family decided not to stay at the suite because so much inconvenience of the location and amenities but we still paid for it. I wrote them a constructive feedback but I was given an unprofessional reply which totally a disappointment.

I stayed here last night and really enjoyed the experience. The place was clean, comfortable, and had a cozy vibe. The staff were friendly and helpful. It’s a great spot for relaxing and getting away from the busy city. Would definitely recommend and come back again!