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Reviews of Hotel Istana Permata Ngagel

3 out of 5
Hotel Istana Permata Ngagel
Jl. Ngagel Jaya Indah 4-18, Surabaya, East Java

Reviews

4.0
Rating 10 - Excellent. 0 out of 6 reviews" "
Rating 8 - Good. 1 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 3 out of 6 reviews" "
Rating 2 - Terrible. 2 out of 6 reviews" "

3.6/10

Cleanliness

3.6/10

Staff & service

2.4/10

Property conditions & facilities

Reviews

4/10 Poor

eka neny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

satish kumar, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
old hotel
old hotel with very basic facilities. nothing like the pictures shown. rooms are not well maintained.

4/10 Poor

satish kumar, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
nothing like in the pictures
Had a fast check in experience even though I arrived late at night. I guess the hotel rarely have guests because the room I got was really old and dusty. The room is nowhere like the pictures displayed. Everything was old and worn out. The windows are useless as it opens to a wall, therefore you wouldn't know if it is day or night. Like previous comments, towels are given only upon request. I think this way is better, so that you wouldn't be expecting dusty towels when check in. Breakfast is just simple. Room service is 24 hours, but I rather go to rather go to the warung nearby for better tasting food. Staff are friendly and accommodating. Don't think I will stay here again, didn't feel comfortable.

8/10 Good

Afrian Anjaya

Disliked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

Dede, Denpasar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Uncomfortable staying"
It's an old hotel, unhealthy and worn out condition. A lot of mosquitos till inside the room.

2/10 Terrible

Erlyana

Disliked: Staff & service
Stayed 1 night in Feb 2022