Restaurant

Reviews of PARKROYAL Darling Harbour, Sydney

4.5 out of 5
PARKROYAL Darling Harbour, Sydney
150 Day St, Sydney, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 625 out of 1043 reviews" "
Rating 8 - Good. 270 out of 1043 reviews" "
Rating 6 - Okay. 93 out of 1043 reviews" "
Rating 4 - Poor. 32 out of 1043 reviews" "
Rating 2 - Terrible. 23 out of 1043 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lugard, West Orange

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay at this hotel when ever i revisit Sydney.
Stayed 3 nights in May 2024
Response from Jeroen M. General Manager on 15 May,2024
Dear Lugard, We're thrilled to hear that you plan to stay with us again on your future visits to Sydney! Thank you for choosing PARKROYAL Darling Harbour, and we look forward to welcoming you back for another wonderful stay. If there's anything specific you'd like for your next visit, please don't hesitate to let us know.Regards

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jeroen M. General Manager on 15 May,2024
Dear Valerie, Thank you for choosing PARKROYAL Darling Harbour and for taking the time to rate your experience with us.We are delighted to hear that you had a fantastic stay and that we met or exceeded your expectations. Your satisfaction is our top priority, and we are thrilled to receive your 5-star rating.We look forward to welcoming you back on your next visit to Sydney.Regards

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very near shopping and dining areas. Very convenient
Stayed 4 nights in May 2024
Response from Jeroen M. General Manager on 13 May,2024
Dear Valerie,We're glad to hear that you found our location convenient for exploring shopping and dining areas. We appreciate your feedback and look forward to welcoming back to PARKROYAL Darling Harbour.Regards

10/10 Excellent

Leila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendlÿ and helpful, room clean and spacious, buffet ɓreakfast was really good loved it. Great location within walking distance to everything. Would come back enjoyed our stay.
Stayed 1 night in May 2024
Response from Jeroen M. General Manager on 13 May,2024
Dear Leila, Thank you for sharing your experience of your recent stay at PARKROYAL Darling Harbour.We're thrilled to hear that you enjoyed your time with us and that our friendly and helpful staff, clean and spacious room, and delicious buffet breakfast contributed to a memorable experience. It's wonderful to know that you found our location convenient for exploring the area on foot.We look forward to welcoming you back on your next visit to Darling Harbour.Regards

10/10 Excellent

Warwick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 4 nights in May 2024
Response from Jeroen M. General Manager on 13 May,2024
Dear Warwick, Thank you for your feedback regarding your recent stay at PARKROYAL Darling Harbour.We're delighted to hear that you loved your experience with us. If there's anything specific that stood out to you during your stay or any suggestions you have for how we can make your next visit even better, please don't hesitate to let us know.We look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Shahril

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location close to Bus and Train station
Stayed 5 nights in Apr 2024
Response from Jeroen M. General Manager on 9 May,2024
Dear Shahril, Thank you for taking the time to share your rating and feedback regarding your recent stay at PARKROYAL Darling Harbour.We are pleased to see that you had a positive experience overall during your time with us. Your feedback is valuable to us as we continually strive to improve our services and enhance the guest experience. We value your input and hope to have the opportunity to welcome you back for an even better stay.Regards

8/10 Good

Marise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff here are so lovely. They are all friendly and seem happy in their work. We had a nice stay. It was super quiet at night. It is a really handy location.
Stayed 3 nights in May 2024
Response from Jeroen M. General Manager on 8 May,2024
Dear Marise, Thank you for sharing your positive experience at PARKROYAL Darling! We're delighted to hear that you found our staff friendly and accommodating. It's great to know that you had a nice and quiet stay, and that you found the location convenient. We appreciate your kind words and look forward to welcoming you back in the future! Regards

10/10 Excellent

GIILLIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay from start to finish ,loved the hotel and will stay again.
Stayed 1 night in May 2024
Response from Jeroen M. General Manager on 7 May,2024
Dear Gillian, We're delighted to hear that you had a great stay at PARKROYAL Darling Harbour! It's wonderful to know that you enjoyed your experience from start to finish and that you loved the hotel. We look forward to welcoming you back again in the future! Regards

10/10 Excellent

Shellie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Beds were comfortable, breakfast was good and staff members were very friendly and helpful.
Stayed 3 nights in May 2024
Response from Jeroen M. General Manager on 7 May,2024
Dear Shellie, We're thrilled to hear that you had an excellent experience at PARKROYAL Darling Harbour! Comfortable beds, a good breakfast, and friendly, helpful staff are all essential elements of a great stay. Thank you for choosing to stay with us, and we look forward to welcoming you back in the futureRegards

10/10 Excellent

Eric

Travelled with partner
Liked: Amenities
It’s a nice hotel in a great area.
Stayed 1 night in May 2024
Response from Jeroen M. General Manager on 7 May,2024
Dear Eric, We're pleased to hear that you enjoyed your stay at PARKROYAL Darling Harbour and found our hotel to be in a great area. Thank you for your feedback, and we hope to welcome you back again soon!Regards

8/10 Good

Cheryl, Seven Hills

Travelled with group
Liked: Amenities, property conditions & facilities
This property is right on Darling Harbour and is walking distance to public transport.
Stayed 1 night in May 2024
Response from Jeroen M. General Manager on 7 May,2024
Dear Cheryl, We're glad to hear that you appreciated our prime location near Darling Harbour and convenient access to public transportation. Thank you for choosing to stay with us at PARKROYAL Darling Harbour, and we hope to welcome you back again in the future!Regards

8/10 Good

Stephen

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location, comfy beds, and it would be great if we didn't have to queue for breakfast.
Stayed 3 nights in Apr 2024
Response from Jeroen M. General Manager on 7 May,2024
Dear Stephen, We're thrilled to know that you enjoyed our great location and found the beds comfy during your stay! Your feedback regarding the breakfast queue is duly noted, and we'll work on improving our breakfast service to ensure a smoother experience for our guests in the future. Thank you for sharing your thoughts, and we hope to welcome you back to PARKROYAL Darling Harbour soon!Regards

8/10 Good

yuan

Travelled with family
Liked: Cleanliness, staff & service
The facility needs to be updated with options for dining or entertainment.
Stayed 5 nights in Apr 2024
Response from Jeroen M. General Manager on 30 Apr,2024
Dear Yuan, Thank you for sharing your feedback. We appreciate your input regarding dining and entertainment options. We continuously strive to enhance our guests' experience, and your comments will certainly be taken into consideration as we evaluate opportunities for improvement. We hope you still enjoyed your stay overall, and we look forward to welcoming you back in the future.Regards

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and clean.
Stayed 1 night in Apr 2024
Response from Jeroen M. General Manager on 30 Apr,2024
Dear Oliva, We're glad to hear that you found your stay spacious and clean! Providing a comfortable environment is one of our top priorities. Thank you for choosing PARKROYAL Darling Harbour, and we hope to welcome you back again soon for another enjoyable experience!Regards

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is so close to Darling Harbour and transport, either trains or the light rail system. Plenty of restaurants in the area.
Stayed 7 nights in Apr 2024
Response from Jeroen M. General Manager on 30 Apr,2024
Dear Richard, We're delighted to hear that you enjoyed our convenient location near Darling Harbour and various transportation options. It's great to know that you found plenty of dining choices nearby as well. Thank you for choosing PARKROYAL Darling Harbour, and we hope to welcome you back for another enjoyable stay in the future!Regards

8/10 Good

Jim

Travelled with family
Over priced for what it is - minimal in-house dining options. It also seems to be in a dingy nighttime street. Rooms were fine. Looks like bathroom had been recently renovated & was done as cheaply as possible. Two out of the four front desk staff we dealt with I would classify as “surly”.
Stayed 6 nights in Apr 2024
Response from Jeroen M. General Manager on 30 Apr,2024
Dear Jim, We appreciate your feedback regarding your recent stay at PARKROYAL Darling Harbour. We apologise if the value did not meet your expectations and if you found the dining options to be limited. Your comments about the ambiance of the surrounding area and interactions with our staff have been noted and will be addressed internally. We strive to provide a comfortable experience for all our guests, and we regret if we fell short in your case. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future.Regards

10/10 Excellent

Despina Maria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable and lovely friendly staff! Great place to stay, would definitely consider it again in the future :)
Stayed 1 night in Apr 2024
Response from Jeroen M. General Manager on 30 Apr,2024
Dear Despina, Thank you for your kind words! We're delighted to hear that you found our hotel super comfortable and that our staff contributed to a lovely experience during your stay at PARKROYAL Darling Harbour. It would be our pleasure to welcome you back again in the future!Regards

10/10 Excellent

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money.Very clean and the staff are friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Jeroen M. General Manager on 30 Apr,2024
Dear Robert,We're thrilled to hear that you found excellent value in your stay with us at PARKROYAL Darling Harbour! Maintaining cleanliness and providing friendly, helpful service are top priorities for us, so we're delighted that you experienced both during your time here. If your travels bring you back to Sydney, we'd be more than happy to welcome you for another wonderful stay!Regards

6/10 Okay

VINCE DELLA

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Comfortable, walking distance to all places i required to visit.
Stayed 2 nights in Apr 2024
Response from Jeroen M. General Manager on 30 Apr,2024
Dear Vince,We're delighted to hear that you found your stay at PARKROYAL Darling Harbour comfortable and convenient for your needs! Our central location aims to provide easy access to the attractions and destinations you want to explore. We hope to welcome you back again in the future!Regards

10/10 Excellent

Stavros

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and facilities!
Stayed 1 night in Apr 2024
Response from Jeroen M. General Manager on 30 Apr,2024
Dear Stavros, We're thrilled to hear that you enjoyed your experience at PARKROYAL Darling Harbour! Thank you for your kind words about our service and facilities. We strive to provide our guests with the best possible stay, and we're glad we could meet your expectations. We hope to welcome you back again in the future for another great stay!Regards

10/10 Excellent

Steven, Ormeau Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel in a perfect location, the staff are amazing too. Highly recommend this hotel.
Stayed 2 nights in Apr 2024
Response from Jeroen M. General Manager on 30 Apr,2024
Dear Steven, Thank you for your glowing review! We're delighted to hear that you had a great experience at PARKROYAL Darling Harbour. It's wonderful to know that you found our location perfect and our staff amazing. We appreciate your recommendation and hope to have the pleasure of welcoming you back again soon!Regards

10/10 Excellent

michael Jeremy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for another wonderful stay PARKROYAL. This is our second stay in Sydney, we will definitely return to the same hotel. The hotel room is clean, spacious enough for 2 adults and 2 small children. The location is very central and walkable to Darling Harbour, Town Hall, Chinatown and the mall is only just a few minutes away. The hotel staff are lovely, friendly and helpful.Buffet breakfast has good selections but can get quite busy at times!!!
Stayed 2 nights in Apr 2024
Response from Jeroen M. General Manager on 30 Apr,2024
Dear Michael,Thank you for your kind words! We're thrilled to hear that you had another wonderful stay with us at PARKROYAL Darling Harbour. It's fantastic to know that you found our rooms clean and spacious, our location convenient, and our staff friendly and helpful. We appreciate your feedback about the buffet breakfast, and we'll do our best to manage the crowds better in the future. We look forward to welcoming you back for your next visit to Sydney!Regards

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jeroen M. General Manager on 30 Apr,2024
Dear William, Thank you for taking the time to share your rating and feedback regarding your recent stay at PARKROYAL Darling Harbour.We are pleased to see that you had a positive experience overall during your time with us. Your feedback is valuable to us as we continually strive to improve our services and enhance the guest experience.Regards

10/10 Excellent

Elle

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Jeroen M. General Manager on 30 Apr,2024
Dear Elle, Thank you for choosing PARKROYAL Darling Harbour for your stay! We're delighted to hear that you had a great experience with us. If there's anything specific you loved about your stay or any suggestions for improvement, we'd love to hear it. Looking forward to welcoming you back for another great stay in the future!Regards

10/10 Excellent

Naveena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient hotel to explore around the Darling Harbour area. A wee bit tricky to find if driving just due to the layout of the roads around it. We did get upgraded to a superior room which was much better than a standard room. Valet parking was handy - and possibly very popular as it was full by the evening, Would certainly stay here again.
Stayed 1 night in Apr 2024
Response from Jeroen M. General Manager on 24 Apr,2024
Dear Naveena, Thank you for your review of PARKROYAL Darling Harbour.We're delighted to hear that you found our hotel to be very convenient for exploring the Darling Harbour area. We understand that navigating the surrounding roads can be a bit tricky, but we're glad you were able to find us. It's wonderful that you enjoyed your upgrade to a superior room and found it to be much better than a standard room. We're also pleased to hear that our valet parking service was handy for you.We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay!Regards

10/10 Excellent

Matt

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great family evening staying at the Park Royal. Our stay was comfortable our queen room as described with a full shower and bath in the ensuite, parking by the valet was wonderful and efficient and room service was quick and friendly. check in and check out was also pleasant and efficient
Stayed 1 night in Apr 2024
Response from Jeroen M. General Manager on 22 Apr,2024
Dear Matt, Thank you for taking the time to share your experience of your recent family evening at PARKROYAL Darling Harbour.We are delighted to hear that you had a great stay with us and that your queen room was comfortable, meeting your expectations. It's fantastic that you found our valet parking service to be wonderful and efficient, providing you with convenience during your stay. We're also pleased to know that you enjoyed the quick and friendly service from our room service team.We appreciate your kind words regarding the efficiency of our check-in and check-out process. Ensuring a smooth and pleasant experience for our guests from arrival to departure is always a top priority for us.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future.Regards

10/10 Excellent

Dennis

Stayed 1 night in Apr 2024
Response from Jeroen M. General Manager on 13 May,2024
Dear Dennis, Thank you for choosing PARKROYAL Darling Harbour and for taking the time to rate your experience with us.We are delighted to hear that you had a fantastic stay and that we met or exceeded your expectations. Your satisfaction is our top priority, and we are thrilled to receive your 5-star rating.We look forward to welcoming you back on your next visit to Sydney.Regards

8/10 Good

Ai ling

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for everything around , Transport is very close, Chinatown is Walking distance
Stayed 4 nights in Apr 2024
Response from Jeroen M. General Manager on 18 Apr,2024
Dear Ai Ling, Thank you for sharing your positive feedback about your recent stay at PARKROYAL Darling Harbour.We're delighted to hear that our hotel's location suited your needs perfectly and that you found it convenient for exploring the surrounding attractions. It's great to know that the proximity to transport options and Chinatown made your stay even more enjoyable.We appreciate your recommendation and look forward to welcoming you back for another fantastic stay in the future.Regards

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely
Stayed 1 night in Apr 2024
Response from Jeroen M. General Manager on 16 Apr,2024
Dear Sandra,Thank you for your brief but positive feedback regarding your recent stay at PARKROYAL Darling Harbour.We are glad to hear that you found your experience lovely. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Regards

10/10 Excellent

sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great could not fault them
Stayed 1 night in Apr 2024
Response from Jeroen M. General Manager on 16 Apr,2024
Dear Sarah, Thank you for your positive feedback regarding your recent stay at PARKROYAL Darling Harbour.We are thrilled to learn that you had a wonderful experience with us and that everything met your expectations. Your satisfaction is our top priority, and we are glad to have provided you with a faultless experience.We appreciate your support and hope to have the pleasure of welcoming you back for another excellent stay in the future.Regards

10/10 Excellent

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not fault the Parkroyal. The breakfast was excellent. Every staff member was friendly and helpful. Several staff members went out of their way to assist. The rooms were well maintained, clean and well equipped. I would definitely stay there again.
Stayed 3 nights in Apr 2024
Response from Jeroen M. General Manager on 16 Apr,2024
Dear Vanessa, Thank you for taking the time to share your experience at PARKROYAL Darling Harbour.We are delighted to hear that you had an excellent stay with us and that you enjoyed our breakfast offerings and the service provided by our staff. It is our goal to ensure that every guest feels welcomed and valued during their stay.Your kind words motivate us to continue delivering exceptional service and maintaining our high standards. We look forward to welcoming you back for another enjoyable stay in the future.Regards

10/10 Excellent

April

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beds and breakfast were amazing! I’d definitely stay here again.
Stayed 1 night in Apr 2024
Response from Jeroen M. General Manager on 16 Apr,2024
Dear April, Thank you for your wonderful feedback about your recent stay at PARKROYAL Darling Harbour!We're delighted to hear that you found our beds comfortable and enjoyed our breakfast offerings. Providing a comfortable and relaxing experience for our guests is one of our top priorities, and we're glad we could exceed your expectations in this regard.We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.Regards

10/10 Excellent

Varun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Darling Harbor is just across the road.
Stayed 3 nights in Apr 2024
Response from Jeroen M. General Manager on 16 Apr,2024
Dear Varun, Thank you for sharing your feedback about your recent stay at PARKROYAL Darling Harbour!We're pleased to hear that you found our location convenient, with Darling Harbour just across the road. Our proximity to this iconic area allows our guests to easily explore and enjoy all the attractions and activities it has to offer.We hope you had a memorable time exploring Darling Harbour and we look forward to welcoming you back for another enjoyable stay in the future.Regards

8/10 Good

Ruwan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff. Tucked away from the hustle and bustle yet central to it all.
Stayed 4 nights in Mar 2024
Response from Jeroen M. General Manager on 16 Apr,2024
Dear Ruwan, Thank you for sharing your positive feedback about your recent stay at PARKROYAL Darling Harbour!We are delighted to hear that you enjoyed the friendly service provided by our staff and found our location to be both central and peaceful. It's always our aim to ensure our guests have a comfortable and convenient experience, and we are glad to hear that we succeeded during your visit.We appreciate your kind words and hope to have the pleasure of welcoming you back soon for another enjoyable stay.Regards

6/10 Okay

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in an executive suite and it was unremarkable. I expected more. The location is not ideal but if you can walk a few miles, you will be able to get to most tourist attractions and some dining areas.
Stayed 4 nights in Mar 2024
Response from Jeroen M. General Manager on 16 Apr,2024
Dear Cheryl, Thank you for sharing your feedback regarding your recent stay in one of our executive suites at PARKROYAL Darling Harbour. We apologise if your experience did not meet your expectations.We regret to learn that you found the suite to be unremarkable. Your comfort and satisfaction are of utmost importance to us, and we will certainly take your comments into consideration as we continuously strive to improve our offerings.Regarding the location, while we're glad to hear that you found it accessible to various attractions, we apologise if it was not ideal for your preferences. We appreciate your feedback on this matter.Should you choose to stay with us again, we would welcome the opportunity to ensure a more enjoyable experience for you.Regards

8/10 Good

wai kwan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
quiet & convenient area.staff are nice.
Stayed 3 nights in Apr 2024
Response from Jeroen M. General Manager on 8 Apr,2024
Dear Wai Kwan,We sincerely appreciate you dedicating time to provide valuable feedback on your recent stay at PARKROYAL Darling Harbour. It brings us great joy to learn that you found our central location and the service delivered by our staff to be complementing of your stay.We do hope to host you again soon.Kind Regards,

8/10 Good

Alyss

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: 1. Bed and pillows are so comfy. 2. Room is spacious and smells good. 3. 8-10 minute walk to Town Hall Station. Cons: 1. Breakfast is good but the same everyday. If you'll stay for more than 3 days, do not avail breakfast when you book. 2. Don't look under the bed. Carpet is dirty. 3. Dental kit is only available upon request.
Stayed 6 nights in Mar 2024
Response from Jeroen M. General Manager on 8 Apr,2024
Dear Alyss,Thank you for taking the time to review your recent stay at PARKROYAL Darling Harbour Sydney. It is great to hear that you enjoyed your experience with us on this occasion, though it is disappointing to hear the feedback regarding the carpet in the room. These comments will be passed through to our housekeeping department to review. We appreciate your commends, and we do look forward to hopefully welcoming you back to the hotel again in the future.Kind Regards,

10/10 Excellent

Jessica

Stayed 1 night in Apr 2024
Response from Jeroen M. General Manager on 8 Apr,2024
Dear Antonia,Thank you for your great rating for your recent stay at PARKROYAL Darling Harbour. We are glad you enjoyed your stay and hope we can host you again in the near future.Kind Regards,

10/10 Excellent

Taylah

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very spacious. Bed was comfortable. Was able to check-in early and all the staff were friendly.
Stayed 1 night in Mar 2024
Response from Jeroen M. General Manager on 1 Apr,2024
Dear Taylah,Thank you for taking the time to review your recent visit. We are thrilled to know that you enjoyed your stay in our spacious rooms with us at PARKROYAL Darling Harbour. We look forward to welcoming you back in the near future. Kind Regards,

10/10 Excellent

Kerry

Liked: Staff & service, property conditions & facilities
The front desk staff and bellman are very friendly, efficient and knowledgeable of area. Great location to walk everywhere
Stayed 4 nights in Mar 2024
Response from Jeroen M. General Manager on 1 Apr,2024
Dear Kerry,Thank you for your rating and feedback about your stay. We are glad you enjoyed your time with us, our great location and received the friendly service we are proud to provide.We hope to host you again soon.Kind Regards,

10/10 Excellent

behzad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent stay, as visitors from Canada, was nothing short of amazing. Situated close to all the sightseeing spots, we found the location incredibly convenient. The staff's helpfulness exceeded our expectations, and the breakfast provided was both delicious and varied. Daily room service ensured our accommodations remained pristine. Despite a minor issue with the shower tap, the staff promptly upgraded our room, demonstrating their commitment to VIP treatment for all guests. For fellow Canadians planning a visit, we highly recommend this establishment for a memorable stay.
Stayed 3 nights in Mar 2024
Response from Jeroen M. General Manager on 1 Apr,2024
Dear Behzad,Thank you for taking the time to share your positive experience with us at PARKROYAL Darling Harbour. We are thrilled to hear that our staff provided exceptional service and made you feel welcomed and taken care of. Thank you for recommending us to others, we look forward to welcoming you again another time.Kind Regards,

10/10 Excellent

Stevie

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very happy with my stay
Stayed 2 nights in Mar 2024
Response from Jeroen M. General Manager on 1 Apr,2024
Dear Stevie,Thank you for your 5 out of 5! We are glad that you were so happy with your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steve is a fabulous concierge! He was very helpful with getting rides and directions to walking areas. You have a gem in him.
Stayed 4 nights in Mar 2024
Response from Jeroen M. General Manager on 1 Apr,2024
Dear NancyThank you for the great review of our hotel! We are glad that you enjoyed your stay with us. Your kind words will certainly be passed on to Steve. He will be glad to know you had a great stay.We hope to see you again very soon.Kind Regards,

10/10 Excellent

Johnson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to city center
Stayed 3 nights in Mar 2024
Response from Jeroen M. General Manager on 26 Mar,2024
Dear Johnson,Thank you for your rating of your recent stay at PARKROYAL Darling Harbour and that you enjoyed your time with us. We hope to continue create memorable experiences for your moving forward.

10/10 Excellent

Matthew, ADELAIDE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is central to most attractions and is within walking distance of them.
Stayed 4 nights in Mar 2024
Response from Jeroen M. General Manager on 26 Mar,2024
Dear Matthew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our great location. We hope to see you again very soon.Kind Regards,

10/10 Excellent

HUIMIN

Liked: Cleanliness, staff & service, property conditions & facilities
Tour picked up place.
Stayed 3 nights in Mar 2024
Response from Jeroen M. General Manager on 18 Mar,2024
Dear HUIMIN,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our great location. We are a central point for many tours, making it very easy for our guests.We hope to see you again very soon.Sincerely,

10/10 Excellent

Natarajan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous staff ! Good sized rooms and convenient location !!
Stayed 4 nights in Mar 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely. However, the coffee we ordered at breakfast took too long.
Stayed 2 nights in Mar 2024
Response from Jeroen M. General Manager on 10 Mar,2024
Dear Diana, Thank you for taking the time to share your feedback about your recent stay at PARKROYAL Darling Harbour.We're delighted to hear that you found our hotel lovely. However, we apologise for the delay you experienced with the coffee service during breakfast. Your satisfaction is important to us, and we regret any inconvenience this may have caused.Rest assured, we will review our breakfast service procedures to ensure that orders are fulfilled promptly in the future. Your feedback helps us identify areas for improvement, and we appreciate your patience and understanding.We hope to have the opportunity to welcome you back for another enjoyable stay.Regards Jeroen M, General Manager

10/10 Excellent

Mohsen

Stayed 3 nights in Mar 2024
Response from Jeroen M. General Manager on 1 Apr,2024
Dear Mohsen,Thank you for choosing PARKROYAL Darling Harbour and for your rating! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable stay. Check in was a breeze and we even arrived before noon. We were ushered directly to the check in desk and we were given an early check in with no issue. At first we didn't realize how perfectly located the hotel is because it seemed to be surrounded by highway but it is in a great area and just minutes walk from all the restaurants and shops of darling harbour. We walked everywhere and took the bus and ferries.The breakfast which was included in our stay was great. It had an omelette bar as well as a large assortment of items. Really nice. The room itself was nice. There are more impressive/newer looking hotels in the area but we are happy with this choice. The location really can't be beat. Our only issue was with the air conditioning one day but they sent someone to our room in what felt like seconds after we called about it and took care of the issue. Overall a great stay.
Stayed 4 nights in Mar 2024
Response from Jeroen M. General Manager on 10 Mar,2024
Dear Anne, Thank you for sharing your experience at PARKROYAL Darling Harbour.We are delighted to hear that you had an enjoyable stay with us and that our check-in process met your expectations. Our team strives to provide seamless experiences for our guests, and we are glad to know that you appreciated the early check-in.It's wonderful to hear that you found our location convenient and that you were able to explore the nearby attractions easily. We understand that the surrounding area may initially seem busy, but we're pleased that you discovered its convenience and proximity to Darling Harbour.We're also happy to hear that you enjoyed the breakfast offerings and that our team promptly addressed any issues you had with the air conditioning.Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another great stay in the future.Regards