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Reviews of Quality Inn Penrith

3.5 out of 5
Quality Inn Penrith
261 Mulgoa Road, Jamisontown, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 243 out of 505 reviews" "
Rating 8 - Good. 201 out of 505 reviews" "
Rating 6 - Okay. 39 out of 505 reviews" "
Rating 4 - Poor. 15 out of 505 reviews" "
Rating 2 - Terrible. 7 out of 505 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay.
Stayed 1 night in May 2024
Response from Margaret on 20 May,2024
Hi John,Thank you for taking the time to provide feedback. We are glad you enjoyed your stay and we hope to accommodate you again in the future.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 2 nights, price was fantastic and it was so close to all the shops and only a 5 minute drive from the football grounds. Surprisingly very quiet, no road or traffic noise from other guests. We will definitely stay there again.
Stayed 2 nights in May 2024
Response from Margaret on 12 May,2024
Hi Kathleen, Thank you for taking the time to provide feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

10/10 Excellent

Marion

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Margaret on 21 Mar,2024
Hi Marion, Thank you for taking the time to complete our online survey. Regards,Margaret

10/10 Excellent

David, Marrickville

Stayed 1 night in Mar 2024
Response from Margaret on 7 Apr,2024
Hi David,Thank you for taking the time to provide feedback. We hope to be able to accommodate you again in the future.Regards,Margaret

6/10 Okay

Cathy

Travelled with family
Liked: Cleanliness
The property itself is fine, though there is a lot of construction going on that makes it difficult to access the Motel, this is through no fault of their own. However as this was a quick trip for an event, it would have been nice to have a good night sleep, the beds are not comfortable in both rooms I booked, hard in some spots, sagging and without support in others, as you spend more time sleeping in a motel room, the bed is the most important feature, so not really impressed sorry.
Stayed 1 night in Mar 2024
Response from Margaret on 12 Mar,2024
Hi Cathy,We apologize for not meeting your expectations regarding the current bedding. Unfortunately, it can be challenging to fulfill all of our guests' preferences when it comes to bedding. Thank you for bringing this to our attention.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Margaret on 12 Mar,2024
Hi Ian,Thank you for taking the time to provide feedback. We are glad you enjoyed your stya with us and hope you accommodate you again in the future.

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and convenient location
Stayed 1 night in Feb 2024
Response from Margaret on 12 Mar,2024
Hi Matt,Thank you for taking the time to provide feedback. We are glad you found our staff friendly and our location convenient. We hope to accommodate you again in the future.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay in the big room I had. It was well appointed, clean and cool. Roadworks were a bit of a problem but not the fault of the motel. I would stay here again.
Stayed 1 night in Feb 2024
Response from Kyleen on 22 Feb,2024
Thank you for your feedback Bruce. We are delighted you enjoyed your stay and we look forward to accommodating you in the future.Kind RegardsKyleen

10/10 Excellent

TAITHOD

Stayed 6 nights in Feb 2024
Response from Kyleen on 21 Feb,2024
Thank you for completing our online survey we look forward to seeing you again.RegardsKyleen

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great affordable option, no fuss with small kids, great playground and good food. Would highly recommend.
Stayed 1 night in Feb 2024
Response from Kyleen on 21 Feb,2024
Thank you for your feedback. We are delighted you had a great stay and look forward to seeing you next time.RegardsKyleen

10/10 Excellent

Dianne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Very comfortable and quiet. I will be a regular
Stayed 1 night in Feb 2024
Response from Kyleen on 19 Feb,2024
Thank you for your feedback Dianne. We are delighted you enjoyed your stay with us and we look forward to accomodationg you in the future.RegardsKyleen

10/10 Excellent

Eduardo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property, friendly staff. Lots of dining options in the area.
Stayed 1 night in Feb 2024
Response from Kyleen on 19 Feb,2024
Thankyou for your feedback Eduardo. We are glad the location was convenient for your stay.Regards,Kyleen

10/10 Excellent

DonnaAllan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a assistance dog and we are always well cared for
Stayed 1 night in Feb 2024
Response from Margaret on 8 Feb,2024
Hi Donna,Thnak you for tkaing the time to provide feedback. We are glad you enjoyed your stya and hope to accommodate you once gain in the future.Regards,Margaret

8/10 Good

Selwynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had all the essentials we needed i.e. washing and drying facilities. Conveniently located close to restaurants. Customer service staff always greeting us with a smile :)
Stayed 3 nights in Jan 2024
Response from Margaret on 22 Jan,2024
HI Selwynn,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and we hope to accommodate you again in the future.Regards,Margaret

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Margaret on 22 Jan,2024
HI Monique,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and we hope to accommodate you again in the future.Regards,Margaret

6/10 Okay

Phil

Travelled with family
Liked: Cleanliness, staff & service
Average motel but in-train development around it made it seem like staying in a building site. Access poor.
Stayed 1 night in Jan 2024
Response from Margaret on 14 Jan,2024
Hi Phil,I apologize for any inconvenience caused by the road works in the vicinity, which may have impacted your stay. Rest assured that these works have been undertaken to enhance the accessibility of the roads for future convenience.Regards,Margaret

10/10 Excellent

Ahimanyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Margaret on 14 Jan,2024
Hi Ahimanyu,Thank you for taking the time to provide feedback. We are glad you enjoyed your stya with us and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

CATHERINE

Stayed 4 nights in Dec 2023
Response from Margaret on 14 Jan,2024
Hi Catherine,Thank you for taking the time to provide feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

Ting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Margaret on 1 Jan,2024
Hi Ting,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay and hope to accommodate you again in the future.Regards,Margaret

10/10 Excellent

Michael

Stayed 2 nights in Dec 2023
Response from Margaret on 1 Jan,2024
Hi Michael,Thank you for taking the time to leave feedback, we are glad you enjoyed your stay and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

Clay

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Margaret on 1 Jan,2024
Hi Clay,Thank you for taking the time to provide feedback. We are glad you enjoyed your stay and hope to accommodate you again in the future.Reagrds,Margaret

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly.
Stayed 2 nights in Dec 2023
Response from Margaret on 1 Jan,2024
Hi Ian,Thank you for tkaing the time to provide feedback, we are glad you enjoyed your stay with us and found our staff friendly & helpful. We hope to accommodate you again in the future.Regards,Margaret

6/10 Okay

Kerry

Business traveller, Travelled with partner
Disliked: Amenities
Reasonable rate for a quick stay
Stayed 1 night in Nov 2023
Response from Margaret on 30 Nov,2023
Thank you for taking the time to provide feedback.We are pleased to hear that you had a positive experience during your stay and we look forward to the opportunity to serve you again in the future.

10/10 Excellent

Kim

Stayed 1 night in Nov 2023
Response from Margaret on 1 Jan,2024
Hi Kim,Thank you for taking the time to provide feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying here, it was good value for money. The room was basic but clean. Large bathroom with double vanity - bonus! And large. Great for an overnight stay and a pub next door for good food, very handy. I would definitely stay here again.
Stayed 1 night in Nov 2023
Response from Margaret on 30 Nov,2023
Thank you for taking the time to provide feedback.We are pleased to hear that you had a positive experience during your stay and we look forward to the opportunity to serve you again in the future.

10/10 Excellent

Bryce

Stayed 2 nights in Sep 2023
Response from Margaret on 1 Jan,2024
Hi Bryce,Thank you for tkaing the time to provide feedback, we are glad you enjoyed yourstya with us and hope to accommodate you again in the future.Regards,Margaret

10/10 Excellent

Cherylene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was terrific
Stayed 1 night in Nov 2023
Response from Margaret on 20 Nov,2023
HI Cherylene,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness
the location is convenient.
Stayed 2 nights in Nov 2023
Response from Margaret on 16 Nov,2023
HI Margaret,Thank you for taking the time to leave feedback. We do hope to accommodate you again in the future.Regards,Margaret

10/10 Excellent

Judi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here several times. No dislikes
Stayed 1 night in Nov 2023
Response from Margaret on 16 Nov,2023
Hi Judi,Thank you for taking the time to leave feedback, we are glad you continue to enjoy your stay each time you return. Looking forward to accommodating you again in the future.Regards,Margaret

2/10 Terrible

mark

Stayed 1 night in Nov 2023
Response from Margaret on 6 Nov,2023
Hi Mark,Thank you for taking the time to leave feedback. I do apologize of behalf of the team that our property did not met your expectations although this was not the vibe we got from you whilst staying with us and returning to stay again another night.I would like to know what your concerns were to be able to rectify them for future guests.Kind regards,Margaret

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Oct 2023
Response from Margaret on 6 Nov,2023
Hi Bradley,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay and hope to accommodate you again in the future.Regards,Margaret

10/10 Excellent

Clayton

Stayed 1 night in Oct 2023
Response from Margaret on 25 Oct,2023
Hi Clayton,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Margaret on 25 Oct,2023
Hi John,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

Angelo

Liked: Staff & service
Only issue was the bed, not very comfortable, otherwise fine.
Stayed 1 night in Oct 2023
Response from Margaret on 20 Oct,2023
Hi Angelo,Thank you for taking the time to leave feedback, we have taken you feedback on board to continue to improve our premises. We do hope to accommodate you again in the future.Regards,Margaret

6/10 Okay

ROBERT

Liked: Staff & service
Noisey people next door
Stayed 2 nights in Oct 2023
Response from Margaret on 12 Oct,2023
Hi Robert,I do apologies on behalf of the Quality Inn Team that you had noisy neighbors although I trust the Motel itself was to your liking.Regards,Margaret

8/10 Good

Catherine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable clean good value
Stayed 1 night in Oct 2023
Response from Margaret on 10 Oct,2023
Hi Catherine,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay and hope to accommodate you again in the future.Reagrds,Margaret

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to Penrith railway station
Stayed 1 night in Oct 2023
Response from Margaret on 9 Oct,2023
Hi Stephen,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

Therese

Travelled with partner
Liked: Amenities
Clean and close to cbd
Stayed 1 night in Sep 2023
Response from Margaret on 26 Sept,2023
Hi Therese,Thank you for taking the time to leave feedback. We are glad you found our rooms clean and convenient.We hope to accommodate you again in the future.Regards,Margaret

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised- great price, location and lots of space for family of four, I would stay again.
Stayed 1 night in Aug 2023
Response from Margaret on 26 Sept,2023
Hi Charles,Thank you for taking the time to leave feedback. We are glad you had a great stay with us and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 1 night in Aug 2023
Response from Margaret on 22 Aug,2023
Hi Richard,Thank you for taking the time to leave feedback, we are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities
One thing we found difficult, arriving late with take away dinner - there was no available cutlery or plates. Otherwise room was clean, tidy and accomodating for what we needed. I would happily stay again (but with my own disposable cutlery).
Stayed 2 nights in Aug 2023
Response from Margaret on 21 Aug,2023
Hi Mandy, thank you for taking the time to leave feedback. I have noted your comment in regards to cutlery although as there is not kitchen/kitchenette facilities in the room these are not supplied. The pub on our premises would have happily given you cutlery to use.We are glad you found our property clean, tidy and accommodating and hope to see yu again in the future.Regards,Margaret

6/10 Okay

Kellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The bed was not very stable and very wobbly
Stayed 2 nights in Aug 2023
Response from Margaret on 13 Aug,2023
Hi Kellie,Thank you for taking the time to leave feedback, I have noted your concern regarding the bed and will look into it.Regards,MargaretRegards,Margaret

8/10 Good

Trish

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Margaret on 13 Aug,2023
Hi Trish,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Margaret on 13 Aug,2023
Hi Stephen,Thank you for taking the time to leave feedback, we are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

william

Convenient clean and comfortable .
Stayed 1 night in Jul 2023
Response from Margaret on 13 Aug,2023
Hi William,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future.Regards,Margaret

10/10 Excellent

Anita

Stayed 1 night in Jul 2023
Response from Margaret on 28 Jul,2023
Hi Anita,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay and hope to accommodate you again in the future.Regards,Margaret

10/10 Excellent

stephen

Stayed 1 night in Jul 2023
Response from Margaret on 28 Jul,2023
Hi Stephen,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay, we hope to accommodate you again in the future.Regards,Margaret

2/10 Terrible

Leon

Travelled with group
Disliked: Cleanliness, property conditions & facilities
I paid for a room advertised for a queen bed & a sofa bed, got only a bed so my guest had to find alternative accommodation, the air conditioning was so noisy and faulty I couldn’t sleep, only got 5 channels on the tv, and they put me in a room with an access door to the adjoining room, that was not sound proofed, so had to listen to the fighting & arguments all night & mornings of the guests there! The worst experience I’ve ever had hands down!!!! Will take pleasure of warning everyone I know and beyond to stay the hell away from this place!
Stayed 2 nights in Jul 2023
Response from Margaret on 23 Jul,2023
Hi Leon,Thank you for taking the time to leave feedback. I apologies of behalf of the team for failing to meet your expectations on this visit with us. I will look into this matter to ensure it does not occur again in the future.Kind regards,Margaret

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
a very good location
Stayed 1 night in Jul 2023
Response from Margaret on 17 Jul,2023
Hi Stephen,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay and hope to accommodate you again in the future.Regards,Margaret

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only negative was the bed was very hard and sagged in the middle a-bit but other than that it was a lovely spot and walking distance for a pub meal
Stayed 1 night in Jun 2023
Response from Margaret on 12 Jul,2023
Hi Christina,Thank you for taking the time to leave feedback. We are glad you enjoyed your stay with us and hope to accommodate you again in the future. Regards,Margaret