Bar (on property)

Reviews of Vibe Hotel Sydney

4.5 out of 5
Vibe Hotel Sydney
111 Goulburn Street, Sydney, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 490 out of 1004 reviews" "
Rating 8 - Good. 333 out of 1004 reviews" "
Rating 6 - Okay. 101 out of 1004 reviews" "
Rating 4 - Poor. 51 out of 1004 reviews" "
Rating 2 - Terrible. 29 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in May 2024
Response from Yeidy Sandino on 20 May,2024
Dear Susan,Thank you for taking the time to post your feedback about your most recent stay with us! I'm glad to hear that the team made you feel welcome from start to finish and the room exceeded your expectations.We look forward to welcoming you back on your next visit to Sydney.Kind RegardsYeidy Sandino

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Yeidy Sandino on 16 May,2024
Dear Kirsty,Thank you for taking the time to post your feedback for your most recent stay with us! I'm glad to hear that the team made you feel welcome from start to finish and the room exceeded your expectations.We look forward to welcoming you back on your next visit to Sydney.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service
Sauna not working and pool not heated
Stayed 1 night in Apr 2024
Response from Yeidy Sandino on 16 May,2024
Dear Suzanne,Thank you for posting your feedback about your most recent stay with us. I am sorry to hear that we missed the service mark during your stay. Our Sauna is out of order until further notice, we have transferred the pool issue to our maintenance department to look further into it.We appreciate your understanding and hope to welcome you back for a more satisfying stay.

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities
Sauna not working and pool not heated
Stayed 1 night in May 2024
Response from Yeidy Sandino on 16 May,2024
Dear Suzanne,Thank you for taking the time to post your feedback about your most recent stay with us.I am sorry to hear that we missed the service mark during your stay. Thank you for your feedback about the sauna and pool, we have escalated this to our Maintenance department. We appreciate your understanding and hope to welcome you back for a more satisfying stay.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t receive my VIP benefits
Stayed 1 night in May 2024
Response from Yeidy Sandino on 16 May,2024
Dear Tim,Thank you for taking the time to post your feedback for your most recent stay with us! I am sorry to hear that we missed the service mark during your stay. We would do our best on your next visit to provide the VIP benefits.We look forward to welcoming you back on your next visit to Sydney.

8/10 Good

Bar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel great location.
Stayed 1 night in May 2024
Response from DC on 10 May,2024
Thank you for choosing Vibe Hotel Sydney and for sharing your feedback with us. We appreciate your review of our hotel.If you have any further comments or if there is anything else we can assist you with, please don't hesitate to contact us. We hope to have the opportunity to welcome you back for a more satisfying stay in the future.Best regardsDerwen C - Duty Manager

10/10 Excellent

Lucinda

Travelled with family and small children
We had a pleasant stay at Vibe Hotel Sydney. The room was large enough for a family of four and within walking distance of Central train station. Short walk to World Square shopping centre for meals.
Stayed 2 nights in May 2024
Response from dc on 10 May,2024
Dear Lucinda,Thank you for choosing Vibe Hotel Sydney and for sharing your feedback with us. We appreciate your review of our hotel.If you have any further comments or if there is anything else we can assist you with, please don't hesitate to contact us. We hope to have the opportunity to welcome you back for a more satisfying stay in the future.Best regardsDerwen C - Duty Manager

4/10 Poor

Dave

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpets worn out Dirty grout in bathrooms Poor service in restaurant
Stayed 6 nights in May 2024
Response from dc on 10 May,2024
Dear Dave,Thank you for choosing Vibe Hotel Sydney and for sharing your feedback with us. We appreciate your kind words about our spacious rooms and friendly staff.We apologize for the issues you experienced with the condition of the room. Your feedback regarding the bathroom areas needing refreshment is valuable to us, and we will address these concerns with our team to ensure improvements are made.Your rating of both 1/5 and 2/5 stars indicates that there are areas where we can enhance the guest experience, and we are committed to taking the necessary steps to do so.If you have any further comments or if there is anything else we can assist you with, please don't hesitate to contact us. We hope to have the opportunity to welcome you back for a more satisfying stay in the future.Best regardsDerwen C - Duty Manager

8/10 Good

Bradley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and good value for money. Aircon was loud when running. Good value hotel.
Stayed 1 night in May 2024
Response from The Vibe Team on 6 May,2024
Dear Bradley, It is our pleasure to read your valuable feedback. We were delighted to have you as a guest at our property, and we look forward to the next time you visit us!

2/10 Terrible

Dave

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The condition of the property is poor. Carpets are old and worn out. Shower floor and bathroom floor grout is stained badly. Just kind of a grubby hotel. Would not stay here again.
Stayed 2 nights in May 2024
Response from dc on 10 May,2024
Dear Dave,Thank you for choosing Vibe Hotel Sydney and for sharing your feedback with us. We appreciate your kind words about our spacious rooms and friendly staff.We apologize for the issues you experienced with the condition of the room. Your feedback regarding the bathroom areas needing refreshment is valuable to us, and we will address these concerns with our team to ensure improvements are made.Your rating of both 1/5 and 2/5 stars indicates that there are areas where we can enhance the guest experience, and we are committed to taking the necessary steps to do so.If you have any further comments or if there is anything else we can assist you with, please don't hesitate to contact us. We hope to have the opportunity to welcome you back for a more satisfying stay in the future.Best regardsDerwen C - Duty Manager

10/10 Excellent

Joyce

Stayed 1 night in Apr 2024
Response from Yeidy Sandino on 20 May,2024
Dear Joyce,Thank you for taking the time to post your feedback about your most recent stay with us. I'm glad to hear you enjoyed your stay with us and found the room and location suited your needs. We look forward to welcoming you back on your next visit to Sydney.

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service
Good location easy walk to train station Darling harbour and eateries. The toilet was a little noisy when flushed and lighting could be improved. The cost of the accommodation was reasonable. I would use the Vibe hotel again if I needed to stay near Darling harbour
Stayed 1 night in Apr 2024
Response from The Vibe Team on 25 Apr,2024
Dear Angela, Thank you for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed your stay with us and found our location convenient for your needs. We will definitely take note of what you've mentioned about the toilet flush and the lighting, and see how we can improve them. We appreciate your feedback. Thank you again for choosing to stay with us, and we look forward to welcoming you back in the future. Kind regards,

8/10 Good

Wai hing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Vibe Team on 25 Apr,2024
Dear Wai hing,Thank you for your rating and for choosing to stay with us. We appreciate your feedback, and it helps us understand how we can continue to improve our services to provide an even better experience for our guests. If there are specific aspects of your stay that you believe we can enhance to earn a higher rating in the future, please feel free to share your thoughts with us. Your input is invaluable, and we're committed to making every stay exceptional. We hope to have the opportunity to host you again, and we'll strive to make it a 5/5 experience next time. Your satisfaction is our priority, and we look forward to welcoming you back. Kind regards,

10/10 Excellent

Joehanna Carmela Nique, Perth

Liked: Staff & service, property conditions & facilities
Accessibility to shops and restaurants
Stayed 4 nights in Apr 2024
Response from The Vibe Team on 24 Apr,2024
Dear Joehanna Carmela Nique, Thank you so much for your fantastic 5-star rating! We're absolutely thrilled to hear that you had such a wonderful experience during your stay with us. Your positive feedback means the world to us, and it motivates our team to continue providing the best possible service to our guests. We're delighted that we met or exceeded your expectations, and we can't wait to welcome you back for another outstanding stay in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities, and we're here to make your next stay just as fantastic as this one. Thank you for choosing to stay with us, and we look forward to serving you again soon! Kind regards,

10/10 Excellent

Belinda

Stayed 1 night in Apr 2024
Response from Yeidy Sandino on 16 May,2024
Dear Belinda,Thank you for taking the time to post your feedback for your most recent stay with us! I'm glad to hear that the team made you feel welcome from start to finish and the room exceeded your expectations.We look forward to welcoming you back on your next visit to Sydney.

6/10 Okay

Andrew

Travelled with partner
Disliked: Cleanliness
I found the reception Staff a little bit pompous and didn’t So I’ll read you what I wrote I found the reception start to be a bit pompous and did not read give full instructions on how to utilise it the hotels facility including the fob key in the Lift . I understand how the system works but not everybody does. It will be far better for people to tell the customers how things work, given the Hotel The bed was extremely uncomfortable as it kept moving in apart and away from the wall during the night a gap between the beds appeared which was uncomfortable
Stayed 2 nights in Apr 2024
Response from The Vibe Team on 22 Apr,2024
Dear Andrew, Thank you for taking the time to provide us with your feedback regarding your recent stay. We sincerely apologise for any inconvenience caused by the situation you experienced with our reception team. We understand the importance of creating a warm and friendly environment for our guests, and we will make sure to address this issue and emphasize the high level of service we aim to provide. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. Also, please accept our sincere apologies for any inconvenience caused by the discomfort of the beds in your bed. We understand the importance of a good night's sleep and regret that we fell short of your expectations in this regard. We genuinely look forward to the possibility of welcoming you back in the future, and we assure you that we will make every effort to ensure your utmost comfort during your next stay.

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property! Excellent location. Staff are very friendly and helpful. Rooms are very big for an city hotel.
Stayed 1 night in Apr 2024
Response from The Vibe Team on 22 Apr,2024
Hi Mary,Thank you so much for your wonderful review. Looking forward to welcoming you back very soon!

8/10 Good

Marivic Tizon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to public transport. Quite area. Only didn’t like no toilet brush. With family to stay my kids are fussy with toilet.
Stayed 2 nights in Apr 2024
Response from The Vibe Team on 22 Apr,2024
Dear Marivic, We would like to personally thank you for your positive feedback. We loved to have you as a guest and hope to welcome you back very soon to our hotel.

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure. Room was spacious and clean, bed comfortable, enjoyable stay.
Stayed 1 night in Apr 2024
Response from The Vibe Team on 17 Apr,2024
Dear Luke, Thank you so much for your perfect rating! We're thrilled to hear that you had a fantastic stay with us and that everything met your expectations. Receiving a 5/5 from you is truly rewarding, and we're grateful for your high praise. We can't wait to welcome you back for another exceptional experience at Vibe. If there's anything specific you loved or any suggestions you'd like to share, we're all ears. Thank you for choosing Vibe and we eagerly await the opportunity to host you again soon! Kind regards,

10/10 Excellent

Teresa

Stayed 1 night in Apr 2024
Response from Rosy T - Duty Manager on 2 May,2024
Dear Teresa,Thank you so much for your fantastic rating! We are thrilled to learn that you had a flawless experience during your stay at Vibe. It's our priority to ensure our guests have a memorable and enjoyable time with us, and your positive feedback reinforces our commitment to excellence.If there's anything specific you loved about your stay or any additional comments you'd like to share, we'd love to hear more. Your insights are invaluable as we continuously strive to provide exceptional service and meet the expectations of our guests.We appreciate your choosing Vibe and we look forward to the opportunity to welcome you back for another outstanding stay in the future.Kind regards,Rosy T – Duty Manager

10/10 Excellent

Kristin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location for work visits. Close to everything.
Stayed 1 night in Apr 2024
Response from The Vibe Team on 11 Apr,2024
Dear Kristin,Thank you so much for your perfect rating! We're thrilled to hear that you had a fantastic stay with us and that everything met your expectations.Receiving a 5/5 from you is truly rewarding, and we're grateful for your high praise. We can't wait to welcome you back for another exceptional experience at Vibe. If there's anything specific you loved or any suggestions you'd like to share, we're all ears.Thank you for choosing Vibe and we eagerly await the opportunity to host you again soon!Kind regards,

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean
Stayed 3 nights in Apr 2024
Response from The Vibe Team on 11 Apr,2024
Dear Ben,Thank you for your rating and for choosing to stay with us. We appreciate your feedback, and it helps us understand how we can continue to improve our services to provide an even better experience for our guests.If there are specific aspects of your stay that you believe we can enhance to earn a higher rating in the future, please feel free to share your thoughts with us. Your input is invaluable, and we're committed to making every stay exceptional.We hope to have the opportunity to host you again. Your satisfaction is our priority, and we look forward to welcoming you back.Kind regards,

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had next door neighbours that were basically screaming at 2100. I know this is not the hotels fault but wanted to make a comment about it. Also clearly heard street traffic in early morning.
Stayed 1 night in Apr 2024
Response from The Vibe Team on 6 Apr,2024
Dear Grant, Thank you for taking the time to share your positive feedback regarding your recent stay at Vibe. We are delighted to hear that you had an overall enjoyable experience, and we appreciate your perfect rating 5 out of 5. It's always encouraging to receive positive feedback and we are pleased that you found your stay satisfactory.While we're thrilled with your positive rating, we also acknowledge that there is always room for improvement. We are sorry to hear that you were disturbed by the noise coming from the room nearby. We will definitely take note and see how we can prevent this issue from happening again.Thank you for choosing Vibe and we look forward to the opportunity to welcome you back for another outstanding stay in the future. Kind regards,

6/10 Okay

Selome

Travelled with group
Ok Hotel but lacks well professional front person. I didn't feel the hospitality. Cleanliness of room furniture was also questionable. Bed sheets and bathroom were clean. In addition, the hallway was a little bit musty and smelly for me. I stayed on the 1st floor for one night. It was a bit noisy on the street side. Also, the room they assigned for me initially had sink drainage issues so I had to change. I stayed at Zara Tower Hotel nearby before and really enjoyed my stay there. Very clean and comfy bed. I prefer Zara than this one.
Stayed 1 night in Apr 2024
Response from The Vibe Team on 3 Apr,2024
Dear Selome, Thank you for taking the time to share your recent experience with us, and we sincerely apologize for the inconveniences you encountered during your stay. Please know that your feedback is incredibly important to us, and we have taken your comments seriously. We are committed to rectifying these issues and ensuring they do not happen in the future. We truly appreciate your feedback as it helps us identify areas where we can improve and provide a better experience for our guests. Please accept our apologies for any inconvenience you experienced, and rest assured that we are taking steps to prevent such issues from happening again. If you have any further concerns or if there is anything else we can do to make your future stays more comfortable, please do not hesitate to reach out to us directly. We value your patronage and hope to have the opportunity to welcome you back in the future, providing you with a more pleasant and hassle free stay. Kind regards,

8/10 Good

Ernesto

Stayed 1 night in Apr 2024
Response from The Vibe Team on 22 Apr,2024
Hi Ernesto,We really appreciate you taking the time to review your experience with us here at Vibe Sydney Hotel. I'm absolutely delighted to see you had a great time.We hope to welcome you back to see us again soon!

8/10 Good

Sonja

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Professional and helpful staff. Lovely room.
Stayed 2 nights in Mar 2024
Response from The Vibe Team on 27 Mar,2024
Dear Sonja,Thank you for your rating and for choosing to stay with us. We appreciate your feedback, and it helps us understand how we can continue to improve our services to provide an even better experience for our guests. If there are specific aspects of your stay that you believe we can enhance to earn a higher rating in the future, please feel free to share your thoughts with us. Your input is invaluable, and we're committed to making every stay exceptional. We hope to have the opportunity to host you again, and we'll strive to make it a 5/5 experience next time. Your satisfaction is our priority, and we look forward to welcoming you back. Kind regards,

10/10 Excellent

Kristin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff welcome and service. Room was exceptional clean and well appointed. The vibe hotel is fabulous for a work stay.
Stayed 1 night in Mar 2024
Response from The Vibe Team on 21 Mar,2024
Dear Kristin, Thank you for taking the time to share your positive feedback regarding your recent stay at Vibe. We are delighted to hear that you had an overall enjoyable experience, and we appreciate your kind rating of 5 out of 5. It's always encouraging to receive positive feedback and we are pleased that you found your stay satisfactory. We take great pride in providing a comfortable and memorable experience for our guests and your comments/rating motivate us to continue delivering high quality service. While we're thrilled with your positive rating, we also acknowledge that there is always room for improvement. If there are any specific aspects of your stay that stood out to you positively or if you have any suggestions for enhancements, we would love to hear more about them. Your insights are invaluable as we strive to make each guest's experience even better. Thank you for choosing Vibe and we look forward to the opportunity to welcome you back for another outstanding stay in the future. Kind regards,

6/10 Okay

John

Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from The Vibe Team on 21 Mar,2024
Dear John, Thank you for your kind rating of 3/5. We appreciate your feedback and are here to listen and improve. We hope to have the opportunity to host you again, and we'll strive to make it a 5/5 experience next time. Your satisfaction is our priority, and we look forward to welcoming you back. Kind regards,

10/10 Excellent

Phil, Waterford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkung distance to trains, restaurants and chinatown. Staff were friendly and we got an upgrade
Stayed 1 night in Mar 2024
Response from The Vibe Team on 21 Mar,2024
Dear Phil, Thank you so much for your positive feedback! We're thrilled to hear that you had a fantastic stay with us and that everything met your expectations. Your satisfaction is our utmost priority, and we look forward to the opportunity to welcome you back in the future for another exceptional stay. Best regards,

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Comfortable stay
Stayed 1 night in Mar 2024
Response from The Vibe Team on 21 Mar,2024
Dear Peter, Thank you so much for your fantastic 5-star rating! We're absolutely thrilled to hear that you had such a wonderful experience during your stay with us. Your positive feedback means the world to us, and it motivates our team to continue providing the best possible service to our guests. We're delighted that we met or exceeded your expectations, and we can't wait to welcome you back for another outstanding stay in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities, and we're here to make your next stay just as fantastic as this one. Thank you for choosing to stay with us, and we look forward to serving you again soon! Kind regards,

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms are very roomy and well furnished, and bathroom is very large but shower is oddly tiny.
Stayed 4 nights in Mar 2024
Response from The Vibe Team on 17 Mar,2024
Dear Joel, Thank you so much for your perfect rating! We're thrilled to hear that you had a fantastic stay with us and that everything met your expectations. Receiving a 5/5 from you is truly rewarding, and we're grateful for your high praise. We can't wait to welcome you back for another exceptional experience at Vibe. If there's anything specific you loved or any suggestions you'd like to share, we're all ears. Thank you for choosing Vibe and we eagerly await the opportunity to host you again soon! Kind regards,

8/10 Good

PHIL

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Mar 2024
Response from The Vibe Team on 17 Mar,2024
Dear Phil,Thank you for your rating and for choosing to stay with us. We appreciate your feedback, and it helps us understand how we can continue to improve our services to provide an even better experience for our guests. If there are specific aspects of your stay that you believe we can enhance to earn a higher rating in the future, please feel free to share your thoughts with us. Your input is invaluable, and we're committed to making every stay exceptional. We hope to have the opportunity to host you again, and we'll strive to make it a 5/5 experience next time. Your satisfaction is our priority, and we look forward to welcoming you back. Kind regards,

10/10 Excellent

Elaine

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Large room and well situated for what I needed.
Stayed 1 night in Mar 2024
Response from The Vibe Team on 17 Mar,2024
Dear Elaine, Thank you so much for your fantastic 5-star rating! We're absolutely thrilled to hear that you had such a wonderful experience during your stay with us. Your positive feedback means the world to us, and it motivates our team to continue providing the best possible service to our guests. We're delighted that we met or exceeded your expectations, and we can't wait to welcome you back for another outstanding stay in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities, and we're here to make your next stay just as fantastic as this one. Thank you for choosing to stay with us, and we look forward to serving you again soon! Kind regards,

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Spacious room and bathroom. We were very impressed.
Stayed 3 nights in Mar 2024
Response from The Vibe Team on 14 Mar,2024
Dear Jenna, Thank you so much for your fantastic 5-star rating! We're absolutely thrilled to hear that you had such a wonderful experience during your stay with us. Your positive feedback means the world to us, and it motivates our team to continue providing the best possible service to our guests. We're delighted that we met or exceeded your expectations, and we can't wait to welcome you back for another outstanding stay in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities, and we're here to make your next stay just as fantastic as this one. Thank you for choosing to stay with us, and we look forward to serving you again soon! Kind regards,

10/10 Excellent

Leonie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didnt receive our bottle of wine on arrival but werejt too concerned about that. Our only complaint was the set up of shower over bath as you had to physically get in to get it set up and the toilet you needed two strong men to flush it. It was a terrible set up. On a positive note it was walking distance to the inner city and Museum station.
Stayed 4 nights in Feb 2024
Response from The Vibe Team on 13 Mar,2024
Dear Leonie,Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed your overall stay with us.We're sorry to hear that the bathroom layout and set up did not meet your standard. We'll definitely take note of this feedback and see how we can improve it. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Best regards,

2/10 Terrible

melanie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great rooftop pool, well priced hotel
Stayed 1 night in Mar 2024
Response from The Vibe Team on 13 Mar,2024
Dear Melanie,Thank you for your rating and for choosing to stay with us. We appreciate your feedback, and it helps us understand how we can continue to improve our services to provide an even better experience for our guests. If there are specific aspects of your stay that you believe we can enhance to earn a higher rating in the future, please feel free to share your thoughts with us. Your input is invaluable, and we're committed to making every stay exceptional. We hope to have the opportunity to host you again, and we'll strive to make it a 10/10 experience next time. Your satisfaction is our priority, and we look forward to welcoming you back. Kind regards,

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the room upgrade!
Stayed 1 night in Mar 2024
Response from The Vibe Team on 7 Mar,2024
Dear Wayne, Thank you so much for your perfect rating! We're thrilled to hear that you had a fantastic stay with us and that everything met your expectations. Receiving a 5/5 from you is truly rewarding, and we're grateful for your high praise. We can't wait to welcome you back for another exceptional experience at Vibe. If there's anything specific you loved or any suggestions you'd like to share, we're all ears. Thank you for choosing Vibe and we eagerly await the opportunity to host you again soon! Kind regards,

10/10 Excellent

Michelle

Business traveller
Nice stay. Spacious room. Clean.
Stayed 1 night in Mar 2024
Response from The Vibe Team on 6 Mar,2024
Dear MichelleThank you for your rating and for choosing to stay with us. We appreciate your feedback, and it helps us understand how we can continue to improve our services to provide an even better experience for our guests. If there are specific aspects of your stay that you believe we can enhance to earn a higher rating in the future, please feel free to share your thoughts with us. Your input is invaluable, and we're committed to making every stay exceptional. We hope to have the opportunity to host you again.Kind regards,

8/10 Good

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is clean, modern, the room was spacious and felt recently refurbished. The area is close to George Street, Oxford Street and Hyde Park, very convenient. Friendly and welcoming staff.
Stayed 2 nights in Mar 2024
Response from The Vibe Team on 6 Mar,2024
Dear David,Thank you for your rating and for choosing to stay with us. We appreciate your feedback, and it helps us understand how we can continue to improve our services to provide an even better experience for our guests. If there are specific aspects of your stay that you believe we can enhance to earn a higher rating in the future, please feel free to share your thoughts with us. Your input is invaluable, and we're committed to making every stay exceptional. We hope to have the opportunity to host you again.Kind regards,

8/10 Good

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities
Excellent Service from the staff, however cleanliness and water pressure in the room could be improved.
Response from The Vibe Team on 2 Mar,2024
Dear Tina,Thank you for taking the time to share your experience with us. We're glad to hear that our staff had provided you such an excellent service, and you enjoyed your stay with us.We're sorry to hear that the cleanliness and shower pressure didn't meet your expectations. We'll definitely take note of this feedback and see how we can improve the water pressure in our rooms. Our housekeeping team strives to provide the highest level of cleanliness and we're sorry if we fell short this time. We'll make sure to address this issue with our team and take the necessary steps to ensure that it doesn't happen again in the future. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Best regards,

8/10 Good

May

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Covenient location.clean rooms.slighlt too dim inside the room.Noisy toilet after flushing and washing basin faucet hard to turn off completely. Staff are nice and knowledgeable. The Store house bar and restaurant has good food and nice drinks selection. Overall comfortable stay
Stayed 1 night in Feb 2024
Response from Irma - reception on 1 Mar,2024
Dear May, Thank you so much for providing feedback on your recent stay at Vibe! We are thrilled to hear that you had a positive experience during your stay with us and we sincerely appreciate your rating of 4/5. Our staff takes great pride in providing exceptional service, and we're delighted to know that you found them to be accommodating and attentive. We always strive to make our guests feel comfortable and well-cared for, and it's fantastic to hear that we succeeded in your case. We're also pleased to hear that our location met your expectations as well as our storehouse.We're sorry to learn about the inconvenience you faced touching your experience of a dim room and the toilet during your stay. Your feedback is crucial in helping us identify areas for improvement. We apologize for any frustration this may have caused during your stay. We look forward to welcoming you back in the future and exceeding your expectations. Thank you for choosing Vibe for your stay! Kind regards, Irma

10/10 Excellent

Sanja

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great! We even got upgraded!
Stayed 1 night in Feb 2024
Response from Irma - reception on 1 Mar,2024
Dear Sanja, Thank you so much for your fantastic 5-star rating! We're absolutely thrilled to hear that you had such a wonderful experience during your stay with us. Your positive feedback means the world to us, and it motivates our team to continue providing the best possible service to our guests. We're delighted that we met or exceeded your expectations, and we can't wait to welcome you back for another outstanding stay in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities, and we're here to make your next stay just as fantastic as this one. Thank you for choosing to stay with us, and we look forward to serving you again soon! Kind regards,Irma

10/10 Excellent

Teek Fong

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Vibe Team on 2 Mar,2024
Hi Teek Fong, Thank you so much for your positive feedback! We're thrilled to hear that you had a fantastic stay with us and that everything met your expectations.Your satisfaction is our utmost priority, and we look forward to the opportunity to welcome you back in the future for another exceptional stay.Kindest regards,Vibe Team

10/10 Excellent

nerida

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really enjoyed my stay at the Vibe and would definitely stay again
Stayed 3 nights in Feb 2024
Response from The Vibe Team on 23 Feb,2024
Dear Nerida,Thank you for your rating and for choosing to stay with us. We appreciate your feedback, and it helps us understand how we can continue to improve our services to provide an even better experience for our guests. If there are specific aspects of your stay that you believe we can enhance to earn a higher rating in the future, please feel free to share your thoughts with us. Your input is invaluable, and we're committed to making every stay exceptional. We hope to have the opportunity to host you again, and we'll strive to make it a 10/10 experience next time. Your satisfaction is our priority, and we look forward to welcoming you back. Kind regards,

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed her 4 times when I visit Sydney. Great location with easy close access to train station to airport. Loads of shopping and food options close to hotel. Courteous staff.
Stayed 2 nights in Feb 2024
Response from The Vibe Team on 23 Feb,2024
Dear Daniel, Thank you so much for your continuous support and fantastic 5-star rating! We're absolutely thrilled to hear that you had such a wonderful experience during your stay with us. Your positive feedback means the world to us, and it motivates our team to continue providing the best possible service to our guests. We're delighted that we met or exceeded your expectations, and we can't wait to welcome you back for another outstanding stay in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities, and we're here to make your next stay just as fantastic as this one. Thank you for choosing to stay with us, and we look forward to serving you again soon! Best regards,

10/10 Excellent

Chiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from The Vibe Team on 23 Feb,2024
Dear Chiu, Thank you so much for your perfect rating! We're thrilled to hear that you had a fantastic stay with us and that everything met your expectations. Receiving a 10/10 from you is truly rewarding, and we're grateful for your high praise. We can't wait to welcome you back for another exceptional experience at Vibe. If there's anything specific you loved or any suggestions you'd like to share, we're all ears. Thank you for choosing Vibe and we eagerly await the opportunity to host you again soon! Kind regards,

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Stayed 4 nights in Feb 2024
Response from The Vibe Team on 27 Feb,2024
Dear guest,Thank you for your rating and for choosing to stay with us. We appreciate your feedback, and it helps us understand how we can continue to improve our services to provide an even better experience for our guests. If there are specific aspects of your stay that you believe we can enhance to earn a higher rating in the future, please feel free to share your thoughts with us. Your input is invaluable, and we're committed to making every stay exceptional. We hope to have the opportunity to host you again, and we'll strive to make it a 10/10 experience next time. Your satisfaction is our priority, and we look forward to welcoming you back. Kind regards,

10/10 Excellent

Zelda

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom fan did not work. Room was nice and big. Area was nice and central
Stayed 8 nights in Dec 2023
Response from The Vibe Team on 28 Feb,2024
Dear Zelda,Thank you for your rating and for choosing to stay with us. We appreciate your feedback, and it helps us understand how we can continue to improve our services to provide an even better experience for our guests. If there are specific aspects of your stay that you believe we can enhance to earn a higher rating in the future, please feel free to share your thoughts with us. Your input is invaluable, and we're committed to making every stay exceptional. We hope to have the opportunity to host you again, and we'll strive to make it a 10/10 experience next time. Your satisfaction is our priority, and we look forward to welcoming you back. Kind regards,

6/10 Okay

Claire

Travelled with group
Disliked: Property conditions & facilities
Overall cleanliness was ok, the room was very spacious. Old dirty non slip mat in the bath and pretty tired bathroom definitely letting it down. The rooms soundproofing was very poor. Street noise was heard very loudly in the room While some level of noise is expected in a busy city, the noise level sounded like the windows were fully open all night directly to the street. Hotel offers in room dining from the restaurant located on the ground floor. The menu in the room didn't appear to be up to date as the staff were unaware of items listed on the printed copy provided in the room. They also advertise a 24hr in room dining service, however when trying to phone through at 11:30pm there was no answer, and the QR code link gave an error when trying to select an item to order. Overall would not recommend or stay again.
Stayed 1 night in Feb 2024
Response from The Vibe Team on 28 Feb,2024
Dear Claire, Thank you for providing feedback on your recent stay at Vibe. We appreciate your time and honest feedback. We're sorry to hear our bathroom was not up to your standard. Your feedback is crucial in helping us identify areas for improvement. We apologize for any frustration this may have caused during your stay. Our maintenance and housekeeping team will be promptly notified of the issue you've highlighted and we will work diligently to address and resolve the issues to ensure a smoother experience for our future guests. We also apologies for the inconveniences that you had to face while trying to order room services. We'll definitely take note of this feedback and see how we can improve our system.We sincerely thank you for bringing this matter to our attention and we hope to have the opportunity to welcome you back in the future, providing you with an even more enjoyable and seamless stay. Kind regards,

2/10 Terrible

Haider

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room with mould .
Stayed 2 nights in Feb 2024
Response from The Vibe Team on 28 Feb,2024
Dear Haider,Thank you for sharing your experience with us.We're sorry to hear that our bathroom cleanliness was not up to your standards. We'll make sure to address these issues with our team and take the necessary steps to ensure that they don't happen again in the future. Best regards,