Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of Hacasi Hotel

3 out of 5
Hacasi Hotel
Zamora St, Tacloban, Eastern Visayas

Reviews

6.2
Rating 10 - Excellent. 5 out of 25 reviews" "
Rating 8 - Good. 3 out of 25 reviews" "
Rating 6 - Okay. 10 out of 25 reviews" "
Rating 4 - Poor. 3 out of 25 reviews" "
Rating 2 - Terrible. 4 out of 25 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Okay

Marvin

Disliked: Cleanliness, property conditions & facilities, room comfort
comments on stay at hacasi room 303
towels were not changed daily; only the first day had free bottled water. the water closet in the comfor room is defective; shower is okay with hot and cold options, but the pipe is leasking; the faucet has defective handle in room 303.
Stayed 3 nights in Sep 2023

10/10 Excellent

Sarah

Stayed 1 night in Jul 2023

6/10 Okay

Shawn

Stayed 7 nights in May 2023

2/10 Terrible

Aselle

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

6/10 Okay

Jeff

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Mamerto Labsan

Stayed 2 nights in Mar 2023

6/10 Okay

william

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Steps are bad
Stayed 7 nights in Feb 2023

10/10 Excellent

Brian

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean & the staff was extremely welcoming, cordial, & attentive.

6/10 Okay

Klaus

Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs Improvement
There was still traces of the previous guests. Confettis were on the floor. Two candy wrappers on the floor. The worst part was the old towel of the previous guest was not removed (or have overseen) by the housekeeper and still hung at the back of the toilet door.
Stayed 1 night in Apr 2022
Response from Love on 26 Apr,2022
Dear Ma'am/Sir, On behalf of the management and everyone who works at Hacasi Hotel, I would like to apologize to you for the inconvenience and negative service that you received during your stay at our hotel. We totally agree with you that what happened was unacceptable and I can assure you that this is not the way we wish our guest to be treated. We do our best to provide the best possible level of service, but sometimes unpredictable pitfalls pop up out of nowhere and cause such incidents. We are sorry for any inconvenience this may have caused you. As a result of that, we took the necessary precautions to make sure that such incidents do not happen again. We appreciate your understanding and cooperation. We wish to retain you as a customer for years to come. Yours sincerely, Hacasi Hotel

2/10 Terrible

Michael

Stayed 1 night in Dec 2021

2/10 Terrible

Loreta L

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved family room with 2 king size bed and we got 2 bunk bed in the room. It’s a scum
Stayed 1 night in Nov 2021

6/10 Okay

Febe

Travelled with family
Liked: Staff & service
People should know that to get to the lobby, one must climb two flights of steep stairs. The staff were very helpful, though we didn’t get the room we booked online.
Stayed 2 nights in Nov 2021

6/10 Okay

Shane

Liked: Cleanliness, staff & service, room comfort
Ok but need to carry luggage upstairs
Had stairs to get to reception desk which was not mentioned
Stayed 1 night in Mar 2020

4/10 Poor

Irene

Liked: Cleanliness, staff & service
Not enough facilities
The place has no elevator, means you have to struggle with the stairs which is fine if you don't have things to carry but since it's a hotel, they should provide at least one. No wifi. I understand that not all areas in Tacloban has no stable internet connection, but I don't get to connect to their internet in my 5 days of stay. Not even an hour. Internet is a MUST. We're all living in a new era. No bible. As far as I know, all hotels should have a bible and directory in every room. It's a policy. No rack for towel. We're havinghard time finding where to put our towels inside the bathroom if we're going to take a bath, it's inconvenience. Also, when I ask for the housekeeping, they just clean the bathroom and floor, but they did not even replace the soap and toiletries. Good thing I have extra toilet paper. They should take initiative to provide all the needs of the customers. Comfort should be the highest priority. And also, the room is not soundproof. Means you can hear the noise outside the aisle especially if there are kids playing around you have to take your nap or sleep but you can't, coz you know..you just CAN'T. Though the employees are nice. They try to help me carrying my luggage even if they don't have elevator. But still I encourage them to provide one. It's a hotel anyways.
Stayed 4 nights in Dec 2019
Response from ric on 4 Jan,2020
Greetings! Thank you for sharing your feedback regarding your stay. We are very sorry to have caused some inconveniences during your stay. Rest assured all your concerns are being addressed. We are continually trying to improve our facilities and services so we can offer the best services to our guests. Hope to see you again soon ma'am.

10/10 Excellent

James, Mississauga

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big comphy clean room. Nice well done floors. Tv with cable and a small fridge
Stayed 1 night in Dec 2019
Response from rics on 12 Dec,2019
Dear Guest. Thank you for your stay with us and for sharing you experience. We are very thankful for your appreciation.

4/10 Poor

Dulce

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Worst Stay Ever
I booked for a family room with 2 king beds since we are a group of 6 persons (all adults). However, upon arrival the staff gave us only 2 double beds. Anyway, after I complained they offer to send us 2 extra beds. Toilet has no flush, we need to asked for the hotels maintenance personnel to check the toilet. Air conditioning unit were not functioning well, thus we are all sweating inside our room. They offered to lend us 1 electric fan but still of no use, the lady that brought it is kinda rude also. We're all profusing with sweat when we wake up in the morning. I would not recommend this to others that were looking for comfort. There were no toothbrush, they gave us toilet paper when we only asked for it. Nobody assisted us on bringing our bags down...since they only have stairs... Lobby is very hot, they do not open the ceiling fan. Overall stay is uncomfortable and terrible. My first time to encounter this kind of accomodations. NOT RECOMMENDABLE.
Stayed 1 night in Nov 2019
Response from Ca on 12 Dec,2019
Dear Guest. First, I want to thank you for your feedback. While I wish you had a better experience. We are thankful for this kind of feedback that call our attention. We are very sorry that you were inconvenience with the performance of our staff. We made actions with this matter already. Rest assured that all you mentions above are noted and with actions to make.

6/10 Okay

Ruby Rizza

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Rosario (Rose)

Stayed 1 night in Jan 2023

8/10 Good

TONY

Liked: Cleanliness, staff & service
Simple but clean.
Simple but clean. Large room (too for the air con !). Good service.
Stayed 1 night in Jan 2023

10/10 Excellent

alex

Stayed 3 nights in Dec 2022

10/10 Excellent

J.C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Volgende keer weer
Ruime kamer, vriendelijk personeel, erg behulpzaam, dichtbij winkelcentrum
Stayed 3 nights in Oct 2019
Response from Rics on 12 Dec,2019
Thank you sir for your wonderful comments about the hotel. We hope to see you soon again.

4/10 Poor

hiroshi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
繁華街の真ん中
タクロバン市内で買い物をするには最高の場所ですが、その分治安に不安があり３階のフロントへ続く階段に買い物客が沢山座り、たむろしている。 部屋は、デラックスルームを予約したが、1つ下のランクの部屋に案内されたれこの部屋に喫煙場所がありほかの場所では喫煙できない良いと言われ了承した。 しかし、高さ２ｍの壁があり眺望のないベランダのような所で喫煙を始めたら、取っ手がない閉まらない扉の為、煙が逆流したのか煙感知器が作動し２～３秒おきのアラーム音が鳴り出し、止めることを要望したが、停止できない。部屋を変えることもしてくれず１晩中寝れなかったので次の日は別のホテルに移動した。 タクロバンで宿泊するなら喫煙は諦めたほうが良いと自覚しました。 因みに、私の部屋は眺望なしの道路沿いでない方向の場所でしたが、フロントロビーは、真夏でもエアコンを付けないため窓を全開にしているため夜中でも通行車両の音、話し声、道路工事など、もの凄い騒音がホテル内に響いて当初はアラーム音が分かりませんでした。
Stayed 1 night in Jul 2019

6/10 Okay

Gina

Liked: Cleanliness, staff & service, room comfort
Ganska ok rum
Bra nära till restauranger, ganska ok säng. Dåligt- toaletten gick inte att spola, finns inte hiss så vi fick bära våra väskor på egen hand. Det finns inte värd som kunde hjälpa oss med våra bagage. Vatten luktade rostig. Så det blev ingen dusch för oss dock.
Stayed 1 night in Jul 2019