Booked 4 room at this hotel when I travelled to Taichung with my family. Upon checking in, a lady receptionist was unfriendly when I did my check in and asked her some questions, which was ok, however, when we got to my room, the bedrooms were not clean. We literally could see a layer of dust on the glass shelves and when the blankets were dusty.
Bidet spray toilet was not working in one of the bedroom and I saw a used cotton bud on the floor which I highlighted to the customer service.
The lady from customer service said that they will clean my room again, but even before I checked out of the hotel, the cotton bud was still there. They offered to change my room due to the issue of the bidet spray, else I have to wait til the next day before they can service it, I declined the change as the other room was smaller and bidet was still not working when I left.
Terrible stay and experience at this hotel, yes, the hotel is beautiful, but it is badly maintained! Would not recommend to anyone who takes hygiene and cleanliness as a major factor.
