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Reviews of The Haven Khao Lak

5 out of 5
The Haven Khao Lak
61/4 Moo 3, Khuk Khak, Takua Pa, Phang Nga

Reviews

9.0

Wonderful

Rating 10 - Excellent. 179 out of 306 reviews" "
Rating 8 - Good. 102 out of 306 reviews" "
Rating 6 - Okay. 18 out of 306 reviews" "
Rating 4 - Poor. 6 out of 306 reviews" "
Rating 2 - Terrible. 1 out of 306 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alexa Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Feb 2024
Response from Ekkawi C on 29 Mar,2024
Dear valued guest,Thank you for taking the time to rate your experience with us. Your feedback is invaluable and will be shared with our entire team. We eagerly anticipate the opportunity to welcome you back for another memorable holiday.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Ekkawi C on 13 Dec,2023
Dear Guest Thank you for the rating, We are looking forward to welcoming you back in other vacation.

8/10 Good

Gregory

Stayed 11 nights in Nov 2023
Response from Ekkawi C on 13 Dec,2023
Dear Guest Thank you for the rating, We are looking forward to welcoming you back in other vacation.

10/10 Excellent

Michael

Stayed 3 nights in Nov 2023
Response from The Hotel Teams. on 29 Nov,2023
Dear Michael.Thank you for taking your time to sharing your experience during stayed at our hotel. We are delighted to hear that you enjoyed the stay with us. Your review will be shared to the teams to make sure they are encouraged to service next guest and creating new experiences guest love. We are looking forward to welcoming you back again.Regards,

10/10 Excellent

Jeffrey

Stayed 1 night in Nov 2023
Response from Ekkawi C on 13 Dec,2023
Dear Guest Thank you for the rating, We are looking forward to welcoming you back in other vacation.

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed at Haven many times. Unfortunately this will be the last. The spectacular main pool was unswimmable. Dirty cloudy water, sides of pool covered with algae. Maintenance of pool was being conducted during swimming hours with guest in it, not before like most hotels. Algae coming off the side walls in huge clouds by cleaning crews with guests in water. The room had no hot water for two days. Aircon smelled very musty. Lights burnt out in room. The manager was sympathetic and allowed us access to private pool that was clean. But in my opinion, not worth a return visit
Stayed 1 night in Nov 2023
Response from The Hotel Teams. on 29 Nov,2023
Dear Michael,Thank you for taking your time to sharing experience during stayed at The Haven Khao Lak. I’m sadly after read over your review that things were not going as your expectations. Your review is seriously raised up to the departments concern what we can do better for up coming guest. On behalf of the team, please accept my apologies for any inconvenience you may have caused.Regards,

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property has spectacular pool. During stay unswimmable. Pool filter in disrepair. Causing water to become dirty with algae growing on pool. Property should have informed customers prior to arrival.
Stayed 2 nights in Nov 2023
Response from The Hotel Teams. on 29 Nov,2023
Dear Michael,Thank you for taking your time to sharing experience during stayed at The Haven Khao Lak. I’m sadly after read over your review that things were not going as your expectations. Your review is seriously raised up to the departments concern what we can do better for up coming guest. On behalf of the team, please accept my apologies for any inconvenience you may have caused.Regards,

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here, the pool room was perfect!
Stayed 4 nights in Oct 2023
Response from Ekkawi C on 18 Oct,2023
Dear Guest,Thank you for your rating and feedback. We will share this with our entire staff. We eagerly anticipate welcoming you back in the near future.

10/10 Excellent

Oliver

Stayed 10 nights in Oct 2023
Response from The Hotel Teams. on 29 Nov,2023
Dear Oliver,Thank you for taking your time to sharing your experience during stayed at our hotel. We are delighted to hear that you enjoyed the stay with us. Your review will be shared to the teams to make sure they are encouraged to service next guest and creating new experiences guest love. We are looking forward to welcoming you back again.Regards,

10/10 Excellent

Dilip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and wonderful staff
Stayed 1 night in Aug 2023
Response from The Hotel Team. on 1 Sept,2023
Dear Dilip,Thank you for taking your time to sharing your experience during stayed at our hotel. We are delighted to hear that you enjoyed the stay with us. Your review will be shared to the teams to make sure they are encouraged to service next guest and creating new experiences guest love. We are looking forward to welcoming you back again.Regards,

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jul 2023

10/10 Excellent

Andrew

Stayed 10 nights in Jul 2023
Response from Ekkawi C on 24 Jul,2023
Dear Khun Andrew Thank you for your kind words and positive feedback regarding your recent stay at our hotel. We are delighted to hear that you had an enjoyable experience with us. We truly value your satisfaction as a guest, and it would be our privilege to have the opportunity to welcome you back in the future. Should you require any further assistance or have any questions, please do not hesitate to contact us. We look forward to the pleasure of serving you again soon. Thank you and have a wonderful day!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Ekkawi C on 24 Jul,2023
Dear Khun SamanthaThank you for your kind words and positive feedback regarding your recent stay at our hotel. We are delighted to hear that you had an enjoyable experience with us. We truly value your satisfaction as a guest, and it would be our privilege to have the opportunity to welcome you back in the future. Should you require any further assistance or have any questions, please do not hesitate to contact us. We look forward to the pleasure of serving you again soon. Thank you and have a wonderful day!

10/10 Excellent

Jennifer

Stayed 7 nights in Jun 2023
Response from Ekkawi C on 24 Jul,2023
Dear Khun JenniferThank you for your kind words and positive feedback regarding your recent stay at our hotel. We are delighted to hear that you had an enjoyable experience with us. We truly value your satisfaction as a guest, and it would be our privilege to have the opportunity to welcome you back in the future. Should you require any further assistance or have any questions, please do not hesitate to contact us. We look forward to the pleasure of serving you again soon. Thank you and have a wonderful day!

10/10 Excellent

Jennifer

Stayed 7 nights in Jun 2023
Response from Ekkawi C on 24 Jul,2023
Dear Khun Jennifer Thank you for your kind words and positive feedback regarding your recent stay at our hotel. We are delighted to hear that you had an enjoyable experience with us. We truly value your satisfaction as a guest, and it would be our privilege to have the opportunity to welcome you back in the future. Should you require any further assistance or have any questions, please do not hesitate to contact us. We look forward to the pleasure of serving you again soon. Thank you and have a wonderful day!

8/10 Good

Soraya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but needs a little bit of updating.
We had 2 deluxe rooms pool access. The pool access is great and is done at different levels so allows only 5 or so rooms can use that part of the pool. Some had only 2 rooms but a smaller area of the pool but still decent. The food was very nice and very affordable. Service was very good except for breakfast. The breakfast area is small for the size of the hotel. And we went in low season. We had to split up for one of the breakfast which was not great. Choice was good. In the area- about 10 minutes walk you have a small supermarket, a couple of massage places and a couple of restaurant. The massages came in handy as we had rain on the 2 days we were there. We tried the restaurant next door and it was good too. Cheaper than the hotel but the hotel is a bit more and very good quality. So either option is fine. They also have happy hour in the bar from 9pm for an hour. They provide a shuttle every day to go to Khao Lak centre and market at 4.15pm for 2 hours. On some days they have 2 shuttles with another at 2.15pm.
Stayed 3 nights in May 2023
Response from The Hotel Team on 20 Jun,2023
Dear Khun Soraya,Thank you for taking your time to sharing your experience during stayed at our hotel. We are delighted to hear that you enjoyed the stay with us. Your review will be shared to the teams to make sure they are encouraged to service next guest and creating new experiences guest love. We are looking forward to welcoming you back again. Regards,

8/10 Good

Sean Aaron

Travelled with group
Liked: Cleanliness, staff & service
Property is tired and needs attention with maintenance Also very annoying when they scrub the algae of the pools during the day when busy with swimmers having to wade through floating algae this should be cleaned at night
Stayed 10 nights in Apr 2023
Response from The Hotel Team. on 14 May,2023
Dear Sean Aaron ,Thank you for taking your time to sharing experience during stayed at The Haven Khao Lak. I’m sadly after read over your review that things were not going as your expectations. Your review is seriously raised up to the departments concern what we can do better for up coming guest. On behalf of the team, please accept my apologies for any inconvenience you may have caused.Regards,The Hotel Team.

10/10 Excellent

Rowiyah

Travelled with family
Liked: Cleanliness, staff & service
My daughter and I had a wonderful stay. Staff are amazing. Super kind and eager to please.The resort is well kept and very clean.
Stayed 7 nights in Apr 2023
Response from The Hotel Team on 3 May,2023
Dear Rowiyah,Thank you for taking your time to sharing your experience during stayed at our hotel. We are delighted to hear that you enjoyed the stay with us. Your review will be shared to the teams to make sure they are encouraged to service next guest and creating new experiences guest love. We are looking forward to welcoming you back again.Regards,

8/10 Good

michelle

Travelled with group
Liked: Cleanliness
staff were good, breakfast was good, hotel a bit dated, there is nothing within walking distance
Stayed 4 nights in Mar 2023
Response from The Hotel Team on 3 May,2023
Dear michelle ,Thank you for taking your time to sharing experience during stayed at The Haven Khao Lak. I’m sadly after read over your review that things were not going as your expectations. Your review is seriously raised up to the departments concern what we can do better for up coming guest. On behalf of the team, please accept my apologies for any inconvenience you may have caused.Regards,

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated about a 7 minute taxi from the centre of Town (TB 300). Very quiet secluded area, but with 2 local bars/ restaurants within 500 meters. The hotel is fabulous with the biggest pool in Thailand! Nice bars and restaurant. This is a ‘no kids’ resort. Very pleasant experience.
Stayed 5 nights in Mar 2023
Response from The Hotel Team on 2 Apr,2023
Dear Richard ,Thank you for taking your time to sharing your experience during stayed at our hotel. We are delighted to hear that you enjoyed the stay with us. Your review will be shared to the teams to make sure they are encouraged to service next guest and creating new experiences guest love. We are looking forward to welcoming you back again.Regards,The Hotel Team.

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This is nowhere near 5 star. Room lovely but everything else average. Priced way too high. No evening entertainment and everything finishes early. This needs to be made clear
Response from Ekkawi C on 2 Feb,2023
Dear Guest Thank you for the rating and feedback, please kindly note that the period you travel is very high season here which effected to the cost in general of the market, We will pass your comment to department concerned for future improvement.

8/10 Good

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Haven is situated 5-10 mins from the main areas of Khao lak by taxi, and fronts a gorgeous stretch of quiet beach. The network of pools that runs through the property is extraordinarily beautiful, get a pool entry room if you can add you swim straight in from your room. Our room was large and well appointed, clean and comfortable. Although the staff are friendly, they are not trained to the level of a good resort. The buildings are well designed and pleasing. The only problem we had was with the food in the resort. Breakfasts were fine, but all meals were had at the Vongole restaurant and room service were truly awful. 2 minutes walk up the beach road leads to some shops, restaurants and amenities that are superior and far more reasonably priced than the hotel. Trip highlights were the pool and beach at the resort - best in area - and sunset drinks at La Flora in Bang Niang and the Golden Elephant restaurant on the strip in Khao lak central. Recommend the area and resort for a relaxing holiday, though there are some low key adventure day trips.
Response from The Haven Khao Lak Team on 6 Mar,2023
Dear Sophie,Thank you for taking your time to sharing your experience during stayed at our hotel. We are delighted to hear that you enjoyed the stay with us. Your review will be shared to the teams to make sure they are encouraged to service next guest and creating new experiences guest love. We are looking forward to welcoming you back again.Best Regards,The Haven Khao Lak Team

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Couples Getaway
We had an amazing time at The Haven. They have everything available that you might need, and are very eco-aware (using glass water bottles rather than plastic, etc). Rooms are amazing and super comfortable, and the pools are amazing as well!!! Only con: service can be a little slow. We tried to order drinks at the swim up bar, but after 20+ minutes of sitting there unable to get an order in we left. You need a taxi or motorbike to get into town, so the area was nice and quiet.
Stayed 2 nights in Oct 2022
Response from Ekkawi C on 14 Dec,2022
Dear Guest Thank you for your feedback, We have learned that you had a nice stayed with us, We will share this with the department concerned and keep up their excellent job and maybe apply another product which is able to help move our world in the future. We hope to have a chance to welcome you back in the next future. Until next journey, please take care. Best regards,

10/10 Excellent

INDREK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great swimming pool,beautiful beach and only adults
Stayed 4 nights in Aug 2022

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing stay ! Highly recommend! The staff are so friendly and very helpful, the food is brilliant and the cocktails go down way to easy.
Stayed 10 nights in Jul 2022
Response from Kanyarat T. on 20 Jul,2022
Dear Jeck, Thank you very much for your positive comments regarding your recent stay with us. We look forward to having you back with us again in the future. With kind regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second visit to The Haven and it did not disappoint. What this resort offers is outstanding staff, an amazing swimming pool and a stunning Andaman Sea fronting location.
Stayed 25 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Location is great and staff are so friendly. Only problem we had was in our bathroom water was leaking from our roof in the bathroom so when you were in there doing your makeup or hair it would drip on you. I told the cleaner straight away a man come in and cleaned it up but that was it. It still dropped all the time
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Stayed 3 nights in Jan 2020

10/10 Excellent

dolly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
June was a great teacher in cooking class Bambi was very helpful at front desk
Stayed 7 nights in Dec 2019

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful resort
Pros: absolutely beautiful. The most beautiful views of pool/palm trees/ocean. The pool was good, the beach was clean, the sand was soft, and the ocean was crazy warm. Rooms were clean and comfortable. The bathroom in the oceanfront villa was beautiful. Included breakfast had a wide selection of Thai/western food. Cons: the bars are expensive (~$7/drink) although that's somewhat to be expected. The AC in the oceanfront villas was only ok. It kept it from getting hot, but it didn't get as cool as I would have liked. The restaurant is the biggest con. It's expensive, the food isn't very good, and service is crazy slow. Also, of the two times we ate at the restaurant they forgot one of our orders both times. ¯\_(ツ)_/¯ Fear not though, because a short walk up the road there's a much better and cheaper restaurant called The Andaman Restaurant. Also, a short walk south on the beach brings you to a cute restaurant with tables on the beach that is also better and cheaper. So the restaurant shouldn't dissuade you from staying here, just don't eat there.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing stay staff and location was great will stay again
Stayed 7 nights in Oct 2019

10/10 Excellent

ofir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from The Haven Khao Lak Team on 25 Jul,2019
Thank you for your review. I am glad that you liked your stay. Best regards,

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from The Haven Khao Lak Team on 18 Jul,2019
Thank you very much for rating us so high and for your kind feedback. I am glad that you liked your stay. Best regards,

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from The Haven Khao Lak Team on 19 Jun,2019
Thanks for staying with us. We appreciate your feedback. Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is the hotels best feature but didn’t seem to be as clean as last time . The food was nice but over priced at the hotel ,when you could walk down the road to small restaurants and pay half the price. It looked like everyone from the hotel was doing the same thing when it came to dinner. The pool and swim up bar are definitely the hotels best assets. Breakfast at the hotel was good with plenty of options. Service from staff was great always very helpful. On our last day check out was at 2 pm so we requested a later check out which they granted to 4 pm , since all flights to Australia are at 10.30 pm in the evening the hotel should look at giving late checks out so you aren’t sitting around in the heat for 2 hours . Although they do have a guest room to sit in after check out but it would be easier to just stay I. Your room . Over all the Haven is a lovely place to stay at the staff are wonderful this was our second visit to the Haven . The pool is the hotels best asset . Thanks to all the staff for a great holiday .
Stayed 11 nights in May 2019
Response from The Haven Khao Lak Team on 19 Jun,2019
Thank you very much for your review and we are glad to know that you had a relaxing stay with us and love our staff and the pool. Can't wait to welcome you back soon. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are excellent, the room was huge and we absolutely loved the pool access room. It was heaven.
Stayed 6 nights in Apr 2019
Response from The Haven Khao Lak Team on 3 May,2019
Thank you very much for your review and I am happy to hear that you had a happy holiday with our whole team and it would be our pleasure to welcome you back again soon.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great holiday
Stayed 5 nights in Mar 2019
Response from The Haven Khao Lak Team on 22 Apr,2019
Thank you very much for your kind feedback. I am glad that you enjoyed your stay, Kind regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Haven is Heaven. Although somewhat isolated this resort is about the magnificent pool and beautiful Andaman Sea fronting location. The beach is fabulous. The staff can't do enough for you. The rooms are spotless and the massive beds so comfortable.
Stayed 25 nights in Feb 2019
Response from The Haven Khao Lak Team on 6 Mar,2019
Thank you very much for your review about your stay and we are glad to know that you had a great time with us and we really look forward to welcome you back soon. Best regards,

8/10 Good

Verified traveller

Stayed 25 nights in Feb 2019
Response from The Haven Khao Lak Team on 22 Apr,2019
Thanks for staying with us. We appreciate your feedback. Best regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
Outstanding resort. High marks for all areas.
Stayed 2 nights in Feb 2019
Response from The Haven Khao Lak Team on 6 Mar,2019
Dear James, Thank you very much for your kind feedback. I am glad that you enjoyed your stay, Kind regards

10/10 Excellent

Itay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from The Haven Khao Lak Team on 6 Mar,2019
Dear Itay, Thank you very much for rating us so high and for your kind feedback. I am glad that you liked your stay.

8/10 Good

Robert, New York

Liked: Cleanliness, staff & service, room comfort
Very enjoyable stay. Property could use a little better maintenance
Stayed 1 night in Jan 2019
Response from The Haven Khao Lak Team on 21 Jan,2019
Dear Robert, Greetings from The Haven Khao Lak. Thank you very much for your kind feedback. I am glad that you enjoyed your stay, Kind regards

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Lovely location and quiet beach. Great hotel and ataff
Stayed 10 nights in Dec 2018
Response from The Haven Khao Lak Team on 12 Jan,2019
Thank you very much for your kind feedback. I am glad that you enjoyed your stay, Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, relaxing hotel. Staff are exceptional and a real credit to this hotel. We had a fantastic holiday at the Haven and would definitely recommend. Thank you for a wonderful experience.
Stayed 6 nights in Dec 2018
Response from The Haven Khao Lak Team on 12 Jan,2019
We would like to thank you your effort and time writing this comment that motivate us to keep doing our job focused on guest satisfaction. Hope to see you again soon. Best regards,

10/10 Excellent

Verified traveller

Stayed 5 nights in Dec 2018
Response from The Haven Khao Lak Team on 31 Dec,2018
Thank you very much for your score feedback. Best regards,

10/10 Excellent

Gabor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb beach
Superb beach and great pool access room! Awesome and affordable salads, and Thai food.
Stayed 7 nights in Dec 2018
Response from The Haven Khao Lak Team on 31 Dec,2018
Thank you very much for your review and we are glad to know that you had a relaxing stay with us. Can't wait to welcome you back soon. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you need for an utterly relaxing beach holiday. Just bring yourself and they’ll take care of the rest.
Stayed 3 nights in Dec 2018
Response from The Haven Khao Lak Team on 31 Dec,2018
Thank you very much for your kind feedback. I am glad that you enjoyed your stay, Kind regards.

6/10 Okay

Barry, Norwich uk

Liked: Staff & service, room comfort
Hmm,have travelled around this area extensively and this hotel sits nicely on khuk khak beach khao lak.people with mobility restrictions will have to think twice as there are many steps in the resort and bridges to walkover. Lovely staff and a decent room but am afraid to say some of the staff need better training to be more service orientated,things like clearing plates from tables at breakfast and around the pool is slow at best. The most annoying thing was that everyday day the room was cleaned but failed to leave towels and other amenities and it got a bit frustrating!
Stayed 3 nights in Oct 2018