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Reviews of Europe Villa Cortes

5 out of 5
Europe Villa Cortes
Avenida Rafael Puig, 38, Playa de las Americas, Arona, Tenerife

Reviews

9.2

Wonderful

Rating 10 - Excellent. 192 out of 270 reviews" "
Rating 8 - Good. 57 out of 270 reviews" "
Rating 6 - Okay. 13 out of 270 reviews" "
Rating 4 - Poor. 5 out of 270 reviews" "
Rating 2 - Terrible. 3 out of 270 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here was great staff very friendly and helpful Great location
Stayed 7 nights in Apr 2024
Response from Team Europe Villa Cortés on 15 Apr,2024
Dear Mrs Emma, many thanks for your message. We are happy to hear that you have enjoyed your stay with us and look forward to welcome you soon again.Warmest regards

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and staff very helpful and friendly. Great location. The negative is that we got charged £530.00 for a Gala Dinner on New Years Eve that we didn’t book but were told is was compulsory. People should be made aware of this prior to them checking in. Disputing this charge with the hotel currently
Stayed 6 nights in Dec 2023
Response from Team Europe Villa Cortés on 16 Feb,2024
Dear Dawn,thank you very much for your feedback and comments. We are glad to hear that you enjoyed your stay with us. Regarding the gala, we are sorry to hear that you were not informed. Normally it is always specified on all channels that the New Year's Eve Gala is mandatory so that guests are informed in advance."A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December" (This sentence is published on Expedia)We look forward to welcoming you again.Best regards,

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Team Europe Villa Cortés on 7 Feb,2024
Thank you very much for your review. We look forward to welcoming you again very soon. Sunny greetings from Tenerife

10/10 Excellent

Beatrice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very welcoming and we were given a lovely room . The hotel is very chilled and the breakfast plentiful and in a lovely courtyard setting . We will definitely be coming back
Stayed 7 nights in Jan 2024
Response from Team Europe Villa Cortés on 7 Feb,2024
Thank you very much for your review. We look forward to welcoming you again very soon. Sunny greetings from Tenerife

10/10 Excellent

PATRICK JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this hotel it was very peaceful and relaxing I would stay here again 10/10
Stayed 4 nights in Jan 2024
Response from Team Europe Villa Cortés on 7 Feb,2024
Thank you very much for your review. We look forward to welcoming you again very soon. Sunny greetings from Tenerife

10/10 Excellent

Anne Elizabeth

Fabulous location, immaculate hotel, delicious food, attentive staff.. we’ll be returning
Stayed 7 nights in Jan 2024
Response from Team Europe Villa Cortés on 7 Feb,2024
Thank you very much for your review. We look forward to welcoming you again very soon. Sunny greetings from Tenerife

10/10 Excellent

Deep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Team Europe Villa Cortés on 7 Feb,2024
Thank you very much for your review. Sunny greetings from Tenerife

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Boutique Style Hotel
What a fantastic hotel. Not your usual holiday hotel (rectangular and white) with many nooks and crannies to relax in. Breakfast was divine. Must try the Guanchito poached eggs cheese vegetables avacado on a fried tortilla. Staff were friendly and wanted to help. Room spacious quiet and comfortable. Would stay again.
Stayed 6 nights in Oct 2023
Response from The Europe Villa Cortés Team on 6 Nov,2023
Dear Fiona,We thank you a lot for sharing a positive comment and evaluation! It is a pleasure to hear that you enjoyed your stay and that you were satisfied with the breakfast and our amazing staff.We hope to welcome you back again soon and wish you all the best in the meantime,With sunny regards from Tenerife,

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful 4 nights
Fantastic property. Lovely calm and relaxed atmosphere with stunning food and very friendly staff.
Stayed 4 nights in Sep 2023
Response from Hotel Europe Villa Cortés Team on 5 Oct,2023
Dear guest,it has been a pleasure to receive you with us at the Hotel Europe Villa Cortés. We are very happy to read that you enjoyed your stay. We look forward to welcoming you again very soon.Best regards,

10/10 Excellent

Faris

Stayed 6 nights in Aug 2023
Response from Equipo Europe Villa Cortés on 29 Sept,2023
Estimado Faris, muchas gracias por su valoración. Nos alegra saber que disfrutó de su estancia con nosotros.Esperamos recibirle nuevamente muy pronto.Saludos cordiales

10/10 Excellent

Kristrun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Europe Hotels on 18 May,2023
Dear Kristrun, thank you very much for your feedback about your stay in our hotel. We are very glad to see that you enjoyed it and hope to welcome you back soon. Kind regards, the Villa Cortés Team

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious peaceful perfection!
5 nights on B&B Love Villa Cortes. 3rd visit and will be back. So much tranquil space, lovely staff, discretely attentive and the decor and ambience is so unique and classy.
Lobby area
Stayed 5 nights in Mar 2023
Response from Europe Villa Cortés Team on 27 Mar,2023
Dear Maureen, many thanks for your nice comment, we are very happy to hear that you enjoyed your stay with us and also that you will come back! Thanks for coming to stay with us and we hope that we can surprise you next time which new decoration ;)We wish you a nice day.Sunny regards,Team Hotel Europe Villa Cortés

10/10 Excellent

Steven

Stayed 1 night in Feb 2023
Response from Villa Cortés Team on 2 Mar,2023
Dear Steven,many thanks for your valuation.We are happy to see that you enjoyed your stay with us and look forward to welcoming you again.Warmest regards,Team Europe Villa Cortés

10/10 Excellent

Declan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend this Hotel, Staff so friendly,
Stayed 9 nights in Dec 2022
Response from Villa Cortés Team on 11 Jan,2023
Many thanks for your comments. We hope to welcome you again.Warmest regards

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unique hotel with many interesting features
Response from Villa Cortés Team on 10 Jan,2023
Dear John,many thanks for your comments. Nice to hear that you have enjoyed your holdiays. Hopefully we can welcome you soon again.Warmest regards,

10/10 Excellent

Sander

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent stay. Great breakfast
Stayed 2 nights in Dec 2022
Response from Villa Cortés Team on 12 Dec,2022
Dear Sander,many thanks for your valuation.Nice to hear that you enjoyed your stay with us.We look forward to welcome you again.Warmest regards,Team Europe Villa Cortés

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the place
Its just so relaxing from start to finish and in a great location
Stayed 7 nights in Nov 2022
Response from Villa Cortés Team on 5 Dec,2022
Dear Duncan, many thanks for your comments. It is nice to know that you enjoyed your holidays.We look forward to welcome you again.Warmest regards from sunny Tenerife,Europe Villa Cortés Team

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Villa Cortés Team on 22 Sept,2022
Dear Helen,many thanks for your rating. It will be a pleasure to welcome you soon again.Best regards,Villa Cortés Team

10/10 Excellent

DAVID JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Jul 2022

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Very relaxing. Staff were friendly, professional & efficient. Would highly recommend
Stayed 9 nights in Jun 2022
Response from Europe Villa Cortés on 7 Jul,2022
Dear Andrea, Thank you so much for staying at Europe Villa Cortés and writing this review. We love to know that you met your expectations and that your experience here was satisfactory for you. We will be happy to welcome you again soon. Best regards. The Villa Cortés team.

10/10 Excellent

Abdellatif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Overall nothing to add everything was greater
Stayed 7 nights in Dec 2021
Response from Europe Villa Cortés on 3 May,2022
Dear Abdellatif, Thank you so much for staying at Europe Villa Cortes and for writing this review. We love to know that everything was fine and you had a perfect experience with us. We will be pleased to welcome you again soon. Best regards. The Villa Cortes team.

8/10 Good

Ayumi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staffs were friendly and helpful.
Stayed 5 nights in Feb 2022
Response from Europe Villa Cortés on 22 Feb,2022
Dear Ayumi, Thank you so much for visiting Europe Villa Cortes and for writing this review. We love to know that everything was satisfactory for you, especially the service offered by our staff. We will be happy to welcome you again soon. Best regards. The Villa Cortes team.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from Europe Villa Cortés on 15 Feb,2022
Dear Emma, Thank you so much for visiting Europe Villa Cortes and for this rating. We love to know that you met your expectations and everything was perfect. We will be pleased to see you again soon. Best regards. The Villa Cortes team.

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities, room comfort
Hotel Staff Nice Room was good shame about smart TV features would not work so quite annoying als room AC was not very good you could not set the temperature below 21 Degrees so room was to hot Breakfast was fine bacon was always luke warm at best Plates COLD so food was never hot enough Pool was nice a bit enclosed no views of sea from pool & Beach was Very Poor stoney rocky No Sand Check in was quick again staff were nice Would i return to Villa Cortes 50/50 location was good..
Stayed 5 nights in Feb 2022
Response from Europe Villa Cortés on 9 Feb,2022
Dear Mark, Thank you so much for visiting Europe Villa Cortes and for writing this review. Your feedback is very important because it helps us to evaluate our service and to improve it. We will consider your remarks. We are happy to know that you enjoyed your stay and you will come back. Best regards. The Villa Cortes team.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2021

8/10 Good

Reuben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So so stay
Luxurious hotel but has quite a few little issues meaning that our expensive stay was spoiled a little. Great pool, staff service and stunning breakfast. Surprised there was no free parking for guests, it costs €12 per day. The pool waterfall didn't work for the whole stay. Air conditioning in the room is poor and didn't get below 23 degrees centigrade. The spa was not open so we couldn't book treatments or use our two free passes. Many of the bars and restaurants closed.
Stayed 4 nights in Nov 2021
Response from Europe Villa Cortés on 1 Dec,2021
Dear Reuben, Thank you so much for visiting Europe Villa Cortes and for writing this review. Your feedback is very important because it helps us to evaluate our service. For this reason, we are happy to know that you enjoyed your stay. On the other hand, we will consider your different remarks in order to provide a better service. We would be happy to see you again soon. Kind regards. The Villa Cortes team.

10/10 Excellent

Bjarki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2021

10/10 Excellent

Mukesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem
Tranquil atmosphere in the main hotel area. Excellent staff - front desk, chambermaids, buffet breakfast, and pool area.
Stayed 8 nights in Nov 2021
Response from Europe Villa Cortés on 1 Dec,2021
Dear Mukesh, Thank you so much for staying at Villa Cortes and for writing this review. We love to know that you felt so comfortable here and you spent a great time. We will be pleased to welcome you again soon. Kind regards. The Villa Cortes team.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Oct 2021
Response from Europe Villa Cortés on 1 Dec,2021
Dear Mark, Thank you so much for visiting Europe Villa Cortes and for sharing your experience here. We love to know that you enjoyed your stay here and we hope to see you again soon. Kind regards. The Villa Cortes team.

10/10 Excellent

Catherine Zita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with excellent service.
Very pleasant stay. The garden room had a terrace balcony surrounded by greenery. It was like being in an oasis. A gem of an hotel in the middle of a busy area. Will hope to return if coming to Tenerife again
Stayed 3 nights in Nov 2021
Response from Villa Cortés Tenerife on 9 Nov,2021
Dear Mrs. Zita, we are pleased to know you have enjoyed your stay at the Villa Cortés and look forward to welcoming you in a next future. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A sea of calm in the madness that surrounds it, access to shops nightlife good , quirky so interesting sunset bar very good , breakfast excellent. Would come again
Stayed 2 nights in Feb 2020
Response from Europe Villa Cortés on 20 Feb,2020
Dear guest, Thank you so much for visiting Europe Villa Cortés and for writing this review. We love to know that you met your expectations and your stay here was so satisfactory for you. We would be happy to see you again soon. Kind regards. The management team.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our expectations were exceeded. Having just spent a week in a five star hotel in Costa Adeje, we wanted an experience of a different resort. We enjoyed the hotel, its offerings at its restaurants and the services we got from the staff.
Stayed 6 nights in Jan 2020
Response from Europe Villa Cortes on 31 Jan,2020
Dear guest, Thank you so much for visiting Europe Villa Cortes and for taking the time to write this review. We love to know that you met your expectations and you enjoyed our facilities and the service offered by our staff. We would be happy to see you again soon. Kind regards. The management team.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a perfect location. Very friendly helpful staff
Stayed 2 nights in Jan 2020
Response from Europe Villa Cortes on 31 Jan,2020
Dear guest, Thank you so much for choosing Europe Villa Cortes and for writing this review. We are very happy to know that you felt so comfortable here and you spent a great time. We would be pleased to welcome you again soon. Kind regards. The management team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019
Response from Europe Villa Cortes on 18 Dec,2019
Dear guest, Thank you so much for visiting Europe Villa Cortes and for writing this review. We are happy to know that you enjoyed your stay here. We hope to see you again soon. Kind regards. The management team.

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful stay, as always.
Stayed 11 nights in Sep 2019
Response from Europe Villa Cortés on 11 Oct,2019
Dear Simon, Thank you so much for visiting us once again. We are happy to know that you feel so comfortable every time you visit us. We are looking forward to welcome you again soon. Kind regards. The management team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel we’ve ever stayed in, can’t fault it, staff polit and helpful, the breakfast was amazing, plenty of sunbeds, beautiful pool areas, very relaxing, would love to stay here again
Stayed 7 nights in Sep 2019
Response from Europe Villa Cortés on 7 Oct,2019
Dear guest, Thank you so much for visiting Europe Villa Cortes and for writing this review. We love to know that you spent a great time here and we would be happy to welcome you again soon. Kind regards. The management team.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
McIntyre's Holiday
The Hotel, the service and amenities were excellent my only complaint, albeit minor would be the beds were not the most comfortable. Far to firm for my liking, but not enough to not spoil my experience which would be 8.5/10
Stayed 6 nights in Aug 2019
Response from Hotel Villa Cortés on 21 Aug,2019
Dear Brian, Thank you so much for visiting Europe Villa Cortes and for writing this review. We are happy to know that you spent a good time here despite of the bed. We would be pleased to see you again soon. Kind regards. The management team.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Central location. Lots of greenery around pool. Rooms desperately need updating.
Stayed 4 nights in Jul 2019
Response from Hotel Villa Cortés on 11 Aug,2019
Dear guest, Thank you so much for visiting Europe Villa Cortés and for writing this review. Your feedback is always important for us because it helps us to improve. Kind regards. The management team.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has beautiful surroundings and the whole hotel was immaculate. Such a wonderful place to stay
Stayed 3 nights in Jun 2019
Response from Hotel Villa Cortés on 11 Aug,2019
Dear guest, Thank you so much for visiting Europe Villa Cortés and for writing this review. We are very happy to read that you met your expectations and your stay here was satisfactory for you. We would be pleased to welcome you again soon. Kind regards. The management team.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enough of clean towels to use on the beach. The beach was really nice.
Stayed 7 nights in May 2019
Response from Hotel Villa Cortés on 3 Jun,2019
Dear guest, Thank you so much for visiting Europe Villa Cortés and for sharing your experience here. We are happy to know that you enjoyed your stay here. We hope to welcome you again soon. Best regards. The management team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2019
Response from Hotel Villa Cortés on 8 Apr,2019
Dear guest, Thank you so much for visiting us and for rating us with 5. We are happy to know that you enjoyed your stay here. We would be pleased to welcome you again soon. Best regards. The management team.

10/10 Excellent

gordana podvezanec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
Great for a short family stay clean and calm
Stayed 7 nights in Mar 2019
Response from Hotel Villa Cortés on 27 Mar,2019
Dear Gordana, Thank you so much for visiting Villa Cortés and for writing this review. We are happy to know that you enjoyed your stay here. We would be pleased to welcome you again soon. Kind regards. The management team.

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Lovely Hotel
Stayed 3 nights in Feb 2019
Response from Hotel Villa Cortés on 26 Feb,2019
Dear Duncan, Thank you so much for visiting Villa Cortés and for writing this review. We are happy to know that you felt so comfortable here and we would be pleased to welcome you again soon. Kind regards. The management team.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Not a five star hotel this hotel is. 4 bedding never changed in the three nights we stayed also broken sunbeds dirty around the pool area lifted slabs
Stayed 3 nights in Feb 2019
Response from Hotel Villa Cortés on 16 Feb,2019
Dear guest, First, thank you so much for visiting Europe Villa Cortés and for writing this review. We are sorry if you didn't meet your expectations. Your feedback is important for us in order to improve our product and service. We will evaluate your review. Thanks and best regards. The management team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, pool was amazing felt like lots space and not people everywhere very relaxing
Stayed 1 night in Dec 2018
Response from Hotel Villa Cortés on 18 Dec,2018
Dear guest, Thank you so much for your visit and for writing this review. We are very happy to read that you felt so comfortable here and you spent a great time with us. We hope to welcome you again soon. Best regards. The management team.

2/10 Terrible

Jonathan, Ireland

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
the room I booked for my mother and I was a TWIN BEDDED ROOM, when we arrived we were given a large DOUBLE BED!, as you had confirmed to us it would be a twin bedded room, we booked it, we were shown several dingy rooms with no light so we declined and asked for the room to be made a twin bedded room as we booked and had confirmed, they put in a small single bed which could have been a childs bed and I had to sleep on it, as my mother slept in the double bed, it not what we are used to, as we always stay only in 5 star hotels, and my bed I must say was very uncomfortable, the breakfasts were excellent, but there are NO 7 restaurants as advertised
Stayed 10 nights in Nov 2018
Response from Hotel Villa Cortés on 4 Dec,2018
Dear Jonathan First of all, thank you so much for staying here and for writing this review. Your feedback is always important for us. For this reason, we have transferred your review to the concerned department because we are concerned about the welfare of our guests. Kind regards. The management team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel third time we have visited and only downside is the pool is always to cold
Stayed 5 nights in Nov 2018
Response from Hotel Villa Cortés on 4 Dec,2018
Dear guest, Thank you so much for your three visits and for sharing your experience here. We are happy to know that you spent a good time here. We hope to welcome you once again soon. Best regards. The management team.

6/10 Okay

Mike, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Have stayed before but now going downhill. No bar service at pool. Wifi hopeless and 10 years behind the rest of the world. Many facilities shut down. Staff superb but obviously reduced in number shame was such a great hotel
Stayed 7 nights in Oct 2018
Response from Europe Villa Cortés on 15 Nov,2018
Dear Mike, Thank you so much for your visit and for writing this review. Your feedback is always important for us. For this reason your review has been transferred to the concerned departments in order to improve. We would be pleased to welcome you again. Best regards.

10/10 Excellent

Gary

We’ll be back.
My wife and I really enjoyed our stay, no complaints about anything. Location was excellent, hotel nice and quiet, pool great and plenty sunbeds. Would highly recommend.
Stayed 7 nights in Sep 2018
Response from Hotel Villa Cortés on 19 Sept,2018
Dear Gary, Thank you so much for visiting Europe Villa Cortés and for writing this review. We are really happy to read that you enjoyed your stay here and you felt so comfortable with us. We would be pleased to welcome you again soon. Best regards. The management team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique hotel.
Second visit to this excellent hotel where tranquility and high quality merge to produce a unique and relaxing experience.
Stayed 2 nights in May 2018
Response from Hotel Villa Cortés on 7 Jun,2018
Dear guest, Thank you so much for your visit. We are really happy to know that you met your expectations and you had a great time here. We would be pleased to welcome you again soon. Best regards. The management team