Terminal 5

Air conditioning dusty never cleaned in years. They just made the beds and hangers the towels but not mopped the floors.

I loved how modern and clean the hotel was and our room was perfect for my son (9) and I! We had a queen bed with a nice view from the 9th floor. It did get loud in the middle of the night with street sounds from below but we used his white noise machine and that helped a lot. My only issue was that the blinds are very sheer and the light comes right in so our room never really got dark. I used a head band and wrapped it over my eyes at night and it worked perfectly. Our room got cleaned nicely every day of our three night stay. The breakfast was really nice with lots of options. There were big lines every morning but I was so impressed with how quickly the staff got people seated. I liked that there were plenty of elevators so the wait was never long to get on. The staff was very polite and so friendly. The location is perfect with it being near Times Square, Central Park and the water (if you want to walk down to catch a ferry...we did Circle Line to the Statue of Liberty and back). The price was not too bad, considering all that was included and the location. I would recommend this hotel...best one I've been to in NYC and I've visited a lot.