All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great place to stay very friendly staff close to all shopping places😊
Tina
Stayed 9 nights in May 2024
Response from Amin on 13 May,2024
Dear Tina Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our hotel. We certainly enjoyed having you with us.I am thrilled to see your comments regarding friendly staff and convenient location. This motivates us to create more unique & memorable experiences.We belief in dedicated and competent services and your experience surely reflect our efforts for achieving it.We appreciate your patronage and hope you will stay with us at Best Western Terrace Inn the next time you are in Terrace. We look forward to your return.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand and Expedia.Warm RegardsAmin Sunderji General Manager
4/10 Poor
Dominique
5 May,2024
Liked: Cleanliness
Disliked: Staff & service
Check in was a big screw up. Waited a hour for them to sort it out.
Dominique
Stayed 1 night in May 2024
Response from Amin on 6 May,2024
Dear Dominique Thank you for completing the survey regarding your recent stay at our property.During check in our staff explained regarding booking problem happened due to date difference, booking made for May 4, 2024 night stay after midnight and date got changed to May 05, 2024.I am sorry for the delay caused but it was not a mistake of hotel, it happened due to difference of dates, system was unable to locate the booking of previuos date because it was made on May 05, 2024 for the stay for May 04, 2024 night.Kindly consider staying with us again so that we can have another chance to provide you with superior service. Amin SunderjiGeneral ManagerBest Western Terrace Inn
They can offer more variety in the complimentary breakfast.
Jovita
Stayed 2 nights in Apr 2024
Response from Amin on 2 May,2024
Dear JovitaThank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our hotel. We certainly put your comments regarding breakfast for consideration.We appreciate your patronage and hope you will stay with us at Best Western Terrace Inn the next time you are in Terrace. We look forward to your return.Warm RegardsAmin Sunderji General ManagerBest Western Terrace Inn Hotel
Felt rundown and cleanliness was not on point at all. The phone was so grungy and looked lije ut gadnt been cleaned ever. My bed spread had a stain on it and i cant be sure it was clean (it was white so this was really obvious). And one of the shelves hadnt been dusted in a while. Just ew.
Breakfast was excellent and the lady running that was fantastic. Front desk people were okay.
Nicolle
Stayed 4 nights in Mar 2024
Response from Amin on 30 Apr,2024
Dear NicolleThank you for completing the survey regarding your recent stay at our property.I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact usSincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
It was an average hotel. Breakfast was the best feature. Shower had temperature issues. Hot and cold fluctuations
Glynden
Stayed 2 nights in Apr 2024
Response from Amin on 19 Apr,2024
Dear GlyndenThank you for completing the survey regarding your recent stay at our property.I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We are working on property renovation plan, recently finished outside whole building painting this year A/C system will be upgraded.Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach to usSincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
6/10 Okay
Glynden
Business traveller, Travelled with partner
15 Apr,2024
Disliked: Property conditions & facilities
Good breakfast
Glynden
Stayed 1 night in Apr 2024
Response from Amin on 16 Apr,2024
Dear GlydenThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We appreciate your comment regarding Good Breakfast. If I can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand and Expedia.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
Dear JakeThank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our hotel. We certainly enjoyed having you with us.I am delighted to see your comments regarding comfortable stay.We appreciate your patronage and hope you will stay with us at Best Western Terrace Inn the next time you are in Terrace. We look forward to your return.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
Dear IgorThank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our hotel. We certainly enjoyed having you with us.I am pleased to see your comments regarding Great staff. This motivates us to create more unique & memorable experiences.We belief in dedicated and competent services and your experience surely reflect our efforts for achieving it.We appreciate your patronage and hope you will stay with us at Best Western Terrace Inn the next time you are in Terrace. We look forward to your return.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand and Expedia. ComWarm RegardsAmin SunderjiGeneral Manager
Cleanliness and proximity to Terrace Regional Airport. Good food options near by in walking distances.
Syed
Stayed 1 night in Apr 2024
Response from Amin on 11 Apr,2024
Dear Syed Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our hotel. We certainly enjoyed having you with us.I am glad to see your comments regarding cleanliness We belief in dedicated and competent services and your experience surely reflect our efforts for achieving it.We appreciate your patronage and hope you will stay with us at Best Western Terrace Inn the next time you are in Terrace. We look forward to your return.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand and ExpediaWarm RegardsAmin Sunderji General Manager
Dear KeriThank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you with us.I am delighted to see your comments regarding location and cleanliness . This motivate us to create more unique & memorable experiences.We belief in dedicated and competent services and your experience surely reflect our efforts for achieving it.If I can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand & ExpediaSincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
6/10 Okay
Andrew
28 Feb,2024
Liked: Staff & service
Disliked: Property conditions & facilities
Andrew
Stayed 2 nights in Feb 2024
Response from Amin on 7 Mar,2024
Dear Andrew Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you with us.We appreciate your patronage and hope you will stay with us at Best Western Terrace Inn the next time you are in Terrace. We look forward to your return.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand & ExpediaSincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
10/10 Excellent
Terrence
16 Feb,2024
Liked: Cleanliness, staff & service, room comfort
Terrence
Stayed 1 night in Feb 2024
Response from Amin on 26 Feb,2024
Dear Terrence Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brand & ExpediaSincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
My husband and i came here for a getaway, ut was excellent stay.
Danielle
Stayed 2 nights in Feb 2024
Response from Amin on 12 Feb,2024
Dear DanielleThank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you with us.I am delighted to see your review. This will motivate our team for creating more unique & memorable experiences.We belief in dedicated and competent services and your experience surely reflect our efforts for achieving it.We appreciate your patronage and hope you will stay with us at Best Western Terrace Inn the next time you are in Terrace. We look forward to your return.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brandSincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
Dear Jodi Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you with us.I am delighted to see your review. This will motivate our team for creating more unique & memorable experiences.We belief in dedicated and competent services and your experience surely reflect our efforts for achieving it.We appreciate your patronage and hope you will stay with us at Best Western Terrace Inn the next time you are in Terrace. We look forward to your return.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brandSincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
Dear JohnThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback and it will motivate staff for creating more memorable experiences.We love to see you back for staying with us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand & Expedia.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
10/10 Excellent
Robert
6 Feb,2024
Robert
Stayed 1 night in Feb 2024
Response from Amin on 9 Feb,2024
Dear RobertThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your ratings and it will motivate staff for creating more memorable experiences.We love to see you back for staying with us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand & Expedia.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
6/10 Okay
kerri
Travelled with group
29 Jan,2024
Liked: Staff & service
Breakfast was great!
The water on the other hand .. when taking a shower it was hot /cold... never stayed the same and no water pressure
kerri
Stayed 2 nights in Jan 2024
Response from Amin on 29 Jan,2024
Dear KerriThank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you with us.We have noted your concern and addressed to concern for rectification.We appreciate your patronage and hope you will stay with us at Best Western Terrace Inn the next time you are in Terrace. We look forward to you return.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brandSincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
Could not have asked for a more attentive staff during my stay
Bob
Stayed 2 nights in Jan 2024
Response from Amin on 29 Jan,2024
Dear BobThank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you with us.I am delighted to see your comments regarding staff engagement and they meet your expectationsThis will motivate our team for creating more unique & memorable experiences.We belief in dedicated and competent services and your experience surely reflect our efforts for achieving it.We appreciate your patronage and hope you will stay with us at Best Western Terrace Inn the next time you are in Terrace. We look forward to you return.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brandSincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
8/10 Good
Russell
28 Jan,2024
Russell
Stayed 1 night in Jan 2024
Response from Amin on 29 Jan,2024
Dear RussellThank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you with us.We belief in dedicated and competent services and your experience surely reflect our efforts for achieving it.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brandSincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
8/10 Good
nigel
Business traveller, Travelled with partner
25 Jan,2024
Liked: Cleanliness, staff & service
This hotel has been a feature of Terrace for years and was always looked at at the hotel. Unfortunately with growth in the area especially LNG related there was a major growth in new hotel construction. So level of finish / new features beats the hotel. I am a BW members and try to stay at BW hotels. The price was spot on vs. the other hotels. If the prices had all been the same the choice may have been different.
nigel
Stayed 3 nights in Jan 2024
Response from Amin on 29 Jan,2024
Dear Nigel Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
2/10 Terrible
Esther
Travelled with family
20 Jan,2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The fan in room for
Heat was too loud and n heat I slept with my coat and hat on it was so cold I told the staff before sleeping they came and checked but it was so loud I turned it off overal and it was so cold
Instantly it’s January it’s freezing out already rooms should not be as cold as outside
Esther
Stayed 1 night in Jan 2024
Response from Amin on 23 Jan,2024
Dear Esther Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be rectifying the problem you experience during your stay.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact usSincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
10/10 Excellent
Tanner
13 Jan,2024
Tanner
Stayed 1 night in Jan 2024
Response from Amin on 9 Feb,2024
Dear TannerThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your review ratings and it will motivate staff for creating more memorable experiences.We love to see you back for staying with us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand & Expedia.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
Dear DanielleThank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you with us.I am delighted to see your review and your comments will motivate our team for creating more unique & memorable experiences.We belief in dedicated and competent services and your experience surely reflect our efforts for achieving it.We appreciate your patronage and hope you will stay with us at Best Western Terrace Inn the next time you are in Terrace. We look forward to you return.If I can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brandSincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
Good stay and room for an old building.
Friendly staff
Comfy Bed
Shower goes from hot to cold sometimes.
Best internet with the. ethernet. No other hotel here includes it.
Verified traveller
Stayed 2 nights in Jan 2024
Response from Amin on 8 Jan,2024
Dear Valued Guest Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amin SunderjiGeneral Manager
6/10 Okay
Dean
1 Jan,2024
Liked: Cleanliness, staff & service
Dean
Stayed 2 nights in Dec 2023
Response from Amin on 9 Feb,2024
Dear DeanThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand & Expedia.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
10/10 Excellent
Raymond
12 Dec,2023
Liked: Cleanliness, amenities
Raymond
Stayed 1 night in Dec 2023
Response from Amin on 14 Dec,2023
Dear Raymond Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
6/10 Okay
Linda
Business traveller
8 Dec,2023
There was no tv remote, phone the front desk and the responded quickly. There was 2 bottles in the refrigerator but they were completely frozen
Linda
Stayed 1 night in Dec 2023
Response from Amin on 11 Dec,2023
Dear LindaThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
6/10 Okay
Raj
28 Nov,2023
Raj
Stayed 9 nights in Nov 2023
Response from Amin on 5 Jan,2024
Dear RajThank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you with us.We appreciate your patronage and hope you will stay with us at Best Western Terrace Inn the next time you are in Terrace. We look forward to you return.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brandSincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
People talking in the hall throughout the night. Noisy fridge. On a positive note, the omlet for breakfast was delicious.
Catherine
Stayed 1 night in Nov 2023
Response from Amin on 27 Nov,2023
Dear CatherineThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
Dear ChristoThank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you with us.I am delighted to see your review and your ratings will motivate our staff for creating more unique experiences.We appreciate your patronage and hope you will stay with us at Best Western Terrace Inn the next time you are in Terrace. We look forward to you return.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brandSincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
10/10 Excellent
Harmeet
12 Nov,2023
Harmeet
Stayed 2 nights in Nov 2023
Response from Amin on 11 Dec,2023
Dear HarmeetThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
6/10 Okay
mia
29 Oct,2023
Liked: Cleanliness, staff & service, amenities
It was fine. Beds were small.
mia
Stayed 2 nights in Oct 2023
Response from Amin on 30 Oct,2023
Dear MiaThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
8/10 Good
Beverley
28 Oct,2023
Liked: Cleanliness, amenities
A bit off the main streets but definitely close to downtown amenities of restaurants and shopping
Beverley
Stayed 1 night in Oct 2023
Response from Amin on 30 Oct,2023
Dear BeverleyThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
Firat time staying at this property, and while older, it was well maintained. Particularly appreciated the fresh omelettes for breakfast included in the stay.
John
Stayed 4 nights in Oct 2023
Response from Amin on 30 Oct,2023
Dear JohnThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
Dear BarbaraThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
8/10 Good
Chris D
19 Oct,2023
Liked: Cleanliness
Disliked: Amenities
Laindry
Chris D
Stayed 1 night in Oct 2023
Response from Amin on 23 Oct,2023
Dear Chris DThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. Thank you for commenting on our laundry service available for all staying guest.We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
8/10 Good
Orin
9 Oct,2023
Liked: Cleanliness, staff & service, room comfort
Friendly and helpful staff, decent breakfast (the red delicious apples were definitely red, but I haven't had a delisious one in about two decades), large comfortable rooms, convenient location.
Orin
Stayed 1 night in Oct 2023
Response from Amin on 10 Oct,2023
Dear OrinThank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you with us.We are grateful that you consider our staff dedicated and competent service. They are very pleased that you acknowledged their efforts.We appreciate your patronage and hope you will stay with us at Best Western Terrace Inn the next time you are in Terrace. We look forward to you return.If I can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
10/10 Excellent
Dawson
7 Oct,2023
Dawson
Stayed 1 night in Oct 2023
Response from Amin on 15 Nov,2023
Dear DawsonThank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you with us.I am delighted to see your review and your ratings will motivate our staff for creating more unique experiences.We belief in dedicated and competent services and your experience surely reflect our efforts for achieving it.We appreciate your patronage and hope you will stay with us at Best Western Terrace Inn the next time you are in Terrace. We look forward to you return.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brandSincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
6/10 Okay
Matthew
6 Oct,2023
Disliked: Staff & service
Matthew
Stayed 1 night in Oct 2023
Response from Amin on 10 Oct,2023
Dear MatthewThank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.Because we value your business, we would like to provide you with a special discount to use towards a future stay. When you’re ready to use this discount, please contact usPlease consider staying with us again so that we can have another chance to provide you with superior service. Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
The shower was clogged. We were standing in water in the water kept going very hot very cold..
Kalina
Stayed 1 night in Sep 2023
Response from AS on 2 Oct,2023
Dear Kalina,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brandSincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
Staff very friendly & helpful but area very unsafe and our truck got broken into so we won't be staying there again.
Marla
Stayed 2 nights in Jul 2023
Response from AS on 2 Oct,2023
Dear Marla,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brandSincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
Dear Kristian,On behalf of my entire team, I apologize for not meeting your expectations.Kindly let us know the reason for your unsatisfaction during your stay with us, So that we can rectify the situation and take necessary actions to prevent it from happening again in future.Please do not hesitate to contact us via phone if you have any requests.
4/10 Poor
Joy
30 Sept,2023
Joy
Stayed 1 night in Sep 2023
Response from Amin Sunderji on 1 Oct,2023
Dear Joy,On behalf of my entire team, I apologize for not meeting your expectations.Kindly let us know the reason for your unsatisfaction during your stay with us, So that we can rectify the situation and take necessary actions to prevent it from happening again in future.Please do not hesitate to contact us via phone if you have any requests.
Dear AndreasThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
8/10 Good
Warren
28 Sept,2023
Warren
Stayed 1 night in Sep 2023
Response from Amin on 23 Oct,2023
Dear WarrenThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
4/10 Poor
Nicole
Travelled with family, Travelled with family and small children, Travelled with partner
27 Sept,2023
The bath tub fawcetts didn’t work well at all. Staff didn’t explain check out and incidentals very well. Tub wasn’t cleaned well.
Nicole
Stayed 1 night in Sep 2023
Response from Amin on 28 Sept,2023
Dear NicoleThank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact usSincerely,Amin SunderjiGeneral Manager
8/10 Good
Lyndsey
24 Sept,2023
Lyndsey
Stayed 1 night in Sep 2023
Response from Amin on 23 Oct,2023
Dear LyndseyThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
10/10 Excellent
Christelle
16 Sept,2023
Christelle
Stayed 1 night in Sep 2023
Response from Amin on 10 Oct,2023
Dear ChristelleThank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you with us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
Dear CoryThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact usThank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
For a small town this hotel was amazing. It was spotless. The staff all polite and helpful. I will definitely be returning to stay again
adam
Stayed 4 nights in Sep 2023
Response from Amin on 15 Nov,2023
Dear AdamThank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you with us.I am delighted to see your review and your comments will motivate our staff for creating more unique experiences.We belief in dedicated and competent services and your experience surely reflect our efforts for achieving it.We appreciate your patronage and hope you will stay with us at Best Western Terrace Inn the next time you are in Terrace. We look forward to you return.If I can be of assistance in the future, please don't hesitate to contact usSincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn