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Reviews of Ramada by Wyndham Texarkana

3 out of 5
Ramada by Wyndham Texarkana
5100 N. State Line Ave Ste 300, Texarkana, AR

Reviews

4.6
Rating 10 - Excellent. 41 out of 423 reviews" "
Rating 8 - Good. 46 out of 423 reviews" "
Rating 6 - Okay. 65 out of 423 reviews" "
Rating 4 - Poor. 90 out of 423 reviews" "
Rating 2 - Terrible. 181 out of 423 reviews" "

4.8/10

Cleanliness

5.6/10

Staff & service

4.6/10

Amenities

4.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Valerie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water, no resolution
We checked in to 3 rooms and none of them had hot water! It was out in the whole building
Stayed 1 night in Apr 2022

2/10 Terrible

Omar

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude and we felt racially profiled
Was charged 100$ deposit for some bed sheets that they found in a drawer and they were ripped and we never even knew they were there to begin with and when I confronted her over the phone she said that one of our guys was drunk which is a lie because we are there for work. We felt like the lady at the front desk had a racial issue with us because we are hispanic especially because she was being rude ever since we checked in and she made a ugly face at my guys.
Stayed 4 nights in Feb 2022

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ramada stay
Stay was fine need was comfortable. Not a problem for me but phone did not work in room and each lamp was missing a light bulb.
Stayed 2 nights in Feb 2022

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Door wouldn’t close and front desk said it was ok because i was pool side
Stayed 1 night in Feb 2022

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep driving
Room was extremely run down, we only had two towels not much bigger then a hand towels. The mattress was hard and not comfortable. We got up after only 5 hours and left.
Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Whoops
Changed hotel name to boutique hotels, made a $100 damage deposit mandatory for debit or credit or cash. Desk agent hand wrote on a paper list secure credit info, for the transition to the new owner. Said release for deposit takes multiple days, credit or debit. Odd for a branded hotel, awkward for a transition in ownership. But pleasant desk agent. For an aged hotel building with several system deficiencies, many for building (parking entry, pool area…) keycard access locks inoperative locations and one fire protection equipment several years out of inspection date, with missing stairway fire hose at least one location. Whoops. Ramada by Wyndham… and booked good rate through Hotels.com. Did as special rates is intended, got me here as opposed to similar remote rate deals for a couple of the other about 10 hotels on this major for the area intersection, most hotel parking lots showing mostly empty as the ice storm tonight is both East and West by about a highway hour. But seeming clean and sanitary. Relatively quiet.
Stayed 1 night in Feb 2022

4/10 Poor

Shelley

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is under construction. New owners have taken over. It has potential. I do not feel it should be open during this time. That being said, the staff is doing all they can with what they have. The rooms were clean, the pool was a little gross. We did not use it. Hot tub is not being filled due to Covid. The price was cheap, we did not expect much. Would actually like to see the progress in the future.
Stayed 4 nights in Feb 2022

4/10 Poor

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Corey

Stayed 1 night in Feb 2022

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

Clifton

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
There was so much wrong and not right...all im going to say is read the reviews amd trust what they say. The only thing that was good was the front desk clerk.
Stayed 2 nights in Feb 2022

8/10 Good

Marijean

Liked: Cleanliness, staff & service
It was clean and the staff worked hard to keep it clean. I would have liked it if they hadn’t absconded with the towels as frequently.
Stayed 5 nights in Feb 2022

4/10 Poor

Betty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed!
Building in poor condition. The clerks seemed to be confused. Gave us a room that was occupied. The buffet breakfast was non existent. The place was dirty overall.
Stayed 1 night in Feb 2022

2/10 Terrible

DEBORAH, STEPHENS

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY HERE! We felt unsafe, it was dirty, cold and completely rundown!
Stayed 2 nights in Feb 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Car
Overall terrible, bugs everywhere, no towels, no tv remote, awful smell in the room. Hot shower was the highlight of the room.
Stayed 1 night in Feb 2022

2/10 Terrible

Sherri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed and expecting high quality with the Ramada Inn name. No towels available, no wash clothes. We had to ask the desk personal to go find us some. Very embarrassing. Restroom behind the commode was dirty with hair and black smudges on the wall. Hot tube was broken and on a couples retreat we were really looking forward to relaxing in it.
Stayed 1 night in Jan 2022

2/10 Terrible

Francisco, Pasadena

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very dirty, the bed sheets had blood, and the restroom had mold. Second floor had a very strong mildew odor by the ice machine.
Stayed 9 nights in Jan 2022

2/10 Terrible

Dezerae

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The door to get in into the building was broke. The hallway was dirty. The room floor was terribly stained, there was hair in the bed, in the shower. Nothing was clean. Nothing.
Stayed 1 night in Jan 2022

2/10 Terrible

Antwan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE! THEY STEAL INCIDENTAL FEES!!!
DO NOT STAY HERE! THEY STEAL INCIDENTAL FEES AND MANAGER STACEY HUGHES HAS HISTORY OF RACIST REMARKS! LOOK AT OTHER REVIEWS FOR YOURSELF! Visited this hotel for one evening. Paid using Hotels.com. Stacey Hughes (Mgr) took my card for incidentals but didn't mention she was actually going to run it for $100 dollar deposit (almost twice the cost of the room). After over a week, I called to see about getting the hold removed and was told that there were "stains on my sheets." Total lie. You can see from other reviews that I am not the only one that Stacey is scamming. Stacey also claimed to be the manager of the hotel, would not give me a corporate number (snidely told me to call back tomorrow and I can talk to her again), and would not give me the owning entities name. I called Ramada customer service and made a complaint (Ref#4718852 - via Edward) and was told there was "nothing that could be done." DO NOT RENT A ROOM HERE! TRUST ME! The rooms are not worth it!
Stayed 1 night in Jan 2022
Response from Stacey on 19 Jan,2022
Good Morning Antwan, I can assure you Stacey or non of our Employees are not Raciest in any way. Yes we do require a $100.00 deposit just like any other hotel in the area. We do have on record where there is damages to the room that were made during your stay with us. So you were charged accordingly which was $80.00.Stacey was nice to let you check with not the full $100.00 deposit which is hotel policy due to you not having enough funds. The damages to the room exceed more than $80.00 and if you wish to pay those you can call the Manager Stacey Hughes and she would gladly help you. She will also gladly send you the pictures which were time stamped to you through you email. Thank you for your stay with us and have a wonderful day.

4/10 Poor

Kevin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Expedia

Business traveller
Liked: Cleanliness, room comfort
Something shady here.....
Stayed 4 nights in Jan 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
There was mold in the roof of the swimming area also uncovered wires by the pool(not sure if they were live or not) no towels by the pool. We stayed in a non smoking room and they had burn marks all over the place, carpet, blankets, and even the toilet seat. There was only ever one person at the hotel ever including cleaning services. We only stayed 2 nights but we never had anyone come clean our room, bring us fresh towels, or take trash out. The ice machine did not work either. Overall I do not recommend staying at this hotel ever
Stayed 2 nights in Jan 2022

10/10 Excellent

Linda

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being on the ground floor. Sliding door is hard to open/close.
Stayed 1 night in Jan 2022

4/10 Poor

Julieta

Disliked: Cleanliness, property conditions & facilities, room comfort
Dissatisfied
Side door was broken, any body had access to the rooms. Door to the pool broken too. We didnt feel safe at all.
Stayed 1 night in Jan 2022

2/10 Terrible

Joy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here.
Bedding was not washed prior to our arrival. There was visible dirt, hair, and blood on the bedding. Bathroom was not stocked with anything, including toilet paper.
Stayed 1 night in Jan 2022

2/10 Terrible

Brent

Disliked: Cleanliness, staff & service, property conditions & facilities
Ramada thievery
Do not stay here. It is filthy and run down. They charge an incidental charge of $100 that they won't refund. Why do they do this? I woulda not booked this had it been in refundable in the app. I did contact a manager and she said the sheets and towels were stained. Of course they were and I took pictures and sent to a number she provided via text. No response. Stealing somebody's money is criminal. I will talk to a lawyer.
Stained comforter
Stained towels- gross
Unattached faucet
Door
Stayed 1 night in Jan 2022

2/10 Terrible

larzachyel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charge for a hole in the cover & because I smelled like smoke
Stayed 1 night in Jan 2022

4/10 Poor

Paul

Business traveller
Disliked: Staff & service, room comfort
Wont stay here again!
Room had no towels. Employee's child took her mothers keys & opened my door and attempted to walk into my room. Same child was running up & down hall trying to open hotel doors & screaming to be let in. Same child was loud & obnoxious to other hotel guests & myself when we would enter the hotel doors. This is no place for this kind of undisciplined child.
Stayed 1 night in Jan 2022

2/10 Terrible

carley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
This was by far the most terrible experience. Hotels app should be ashamed to stand behind such a terrible hotel. They ask for 100 dollar deposit when you arrive and say that the hotel app makes them. They do not give it back and have no intentions of giving it back. It’s run down and being run by drug addicts. Go somewhere else and save yourself the headache
Stayed 1 night in Jan 2022

4/10 Poor

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I wouldn’t stay again.
Booked a suite for my family. The room wasn’t the cleanest and there were strong odors in all of the hallways on the floors. There were all sorts of different stains (almost looked like melted wax) in several places on the carpets in a two of our rooms. There were no blankets or sheets for the pull out bed. There weren’t enough towels for our party. The pool was overly filled with chemicals and there weren’t enough lights to light up the pool room. The pool was warm and fun though. Also, no pool towels available so we had to use towels from the room (and then get more). The front desk staff were nice and friendly.
Stayed 1 night in Dec 2021

4/10 Poor

Tonya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet had not been cleaned and there was old food in the refrigerator. Couldn’t get towels or toilet paper brought to room without asking twice
Stayed 3 nights in Dec 2021

2/10 Terrible

Gena

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Stacey on 6 Jan,2022
Thank you for your stay.

8/10 Good

Ashley

Travelled with family
Liked: Staff & service, room comfort
The Frontend clerk was great!! The room had stains on the sheets and wasn’t the cleanest but it was overall good for the few hours of sleep we needed while traveling to be with Family on Christmas
Stayed 1 night in Dec 2021

2/10 Terrible

Indria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience was terrible. I got stuck in the elevator and it took over 30 minutes for the worker to get me out. The room was filthy. The carpet was dirty, the heating and cooling system did not work properly, and the room smelled.
Stayed 1 night in Nov 2021

2/10 Terrible

Lacey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK HERE!
This was one of the worst “hotels” I’ve ever stayed in. The check in process was awful, the lady was very rude and complained the whole time that we had booked online because it made her job harder? We then had to pay a $100 deposit, that isn’t mentioned anywhere while booking and the deposit has yet to be refunded. The room was disgusting, both comforters had stains on top and we found two roaches crawling around! The shower looked like it hadn’t been cleaned in a very long time, it wasn’t even usable. The pool room had mold on the ceiling and walls and there was wiring from the pool lights hanging in the pool. If we hadn’t have been checking in so late we would have left, I regret not eating the cost and going elsewhere. Hands down one of the worst experiences we’ve had while traveling.
Stayed 1 night in Dec 2021

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Stacey on 6 Jan,2022
Thank you for staying with us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Friendly service,but no soap or towels. Maintenance very low
Stayed 1 night in Dec 2021

4/10 Poor

sharon

Liked: Staff & service
Disliked: Property conditions & facilities
Extremely Disappointed
The hotel staff were very pleasant and did their best to mitigate all the many problems. The T.V. didn't work (they replaced it), the phone (they replaced it), the bed side lamps, the available plugs (couldn't keep the plug in), The blower dryer didn't work, the coffee pot was there but no cups or anything to use with it. The shower flooded, The room is very very worn down, the side chair was very dirty and worn out. I could hear smoke detectors chirping in other rooms. I was put in a handicap room where their was no shower head, only a handheld head. The bed was comfortable, and that was about the only thing I can say about the room. For the Ramada brand it was extremely disappointing. I was not expecting a resort experience, nor was I expecting wish I stayed a motel 6 instead. I will be calling Ramada. Not sure how they decide what hotels they rate worthy of repairs and maintenance but this hotel was clearly not one of them.
Stayed 1 night in Nov 2021

2/10 Terrible

Monica

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very very dirty. We arrived a little after midnight. I booked a double bed bedroom and I was given a room with 2 full beds. They were overbooked.
Stayed 1 night in Nov 2021
Response from Stacey on 22 Nov,2021
Good morning Monica, I do apologize but it is stated on the site that we have double beds which are full. We were not over booked and would of been glad to help you if your room was not to your expectations. Our rooms are very clean as well as our property. I tried calling the number on your reservation and the number was disconnected. Please feel free to contact the hotel directly.

2/10 Terrible

Sharon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff were Friendly but the hotel was nasty. There were roaches in the bathtub. We had been driving all night and that was the only place with rooms, and now I know why. There was a horrible smell too.
Stayed 1 night in Nov 2021

2/10 Terrible

Marci

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Stacey on 22 Nov,2021
Thank you for your stay!

4/10 Poor

john

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Stacey on 6 Jan,2022
Thank you for staying with us.

2/10 Terrible

Damien

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
1. Closest Elevator to my room was broken 2. Floor in the distant elevator was disgusting 3. Ice machine did not work 4. Hallway smelled 5. Cat food on my room floor (kibble) 6. Pillows cases were stained 7. Top cover was stained 8. No face towels in room 9. No iron in room 10. Juice machine in dining room was broken during breakfast hours.
Stayed 1 night in Nov 2021

2/10 Terrible

Claudio

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
not happy
the first room had now sheets on bed. had to wait 20min for a new room. overall dirty and old. not impressed is an understatement. I will never stay at this Ramada or any in the future.
Stayed 1 night in Nov 2021

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room looked awful stains on the carpet..The smells in hallway amd elevator never again.
Stayed 1 night in Nov 2021

8/10 Good

Billy

Travelled with family
Poor condition
Tv didn’t work no trash can in room
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very disappointing
The room was full of stains. Carpet, bedding (which also had cigarette burns in it) lounge chain. The bathtub was filthy. The bathroom itself had 2 towels, no hand towels or washcloths, no toiletries of any kind including basic soap and Kleenex. The toilet paper roll was nearly empty. It’s like someone came in, made the bed, and left. And don’t bother talking to the night clerk. He was more concerned about hiding in a dark corner of the lobby with his phone than anything else.
Stayed 1 night in Nov 2021

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel in Texarkana
This hotel is a rundown dump. The hallways smell like a toilet overflowed somewhere and nobody cleaned up the mess. Horrible hotel.
Stayed 2 nights in Oct 2021