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Reviews of NH Den Haag

4 out of 5
NH Den Haag
Prinses Margriet Plantsoen 100, The Hague

Reviews

8.6

Excellent

Rating 10 - Excellent. 277 out of 690 reviews" "
Rating 8 - Good. 320 out of 690 reviews" "
Rating 6 - Okay. 61 out of 690 reviews" "
Rating 4 - Poor. 21 out of 690 reviews" "
Rating 2 - Terrible. 11 out of 690 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Chelsea Dawn Anastasia van

Travelled with partner
Disliked: Cleanliness, amenities
I booked a room with a king size bed, I got two twins. They put a topper on the twins after I fell between them. There were weird liquid stains all over the yellowed sheets and what appeared to be old blood stains. Most of the staff were friendly some were not. it is quiet which is nice but the overall condition is not great. I had to switch plugins to use the lamp and the coffee maker as one outlet was dead. They ran out of coffee pods so I had to buy some.
Stayed 5 nights in Mar 2024
Response from Front Office NH Den Haag on 10 Apr,2024
Dear guest, We appreciate you taking the time to provide us with such important feedback of your stay while staying with us at NH Den Haag. We are very sorry to hear that your stay did not meet expectations and truly apologize for this bad experience. We are taking corrective measures to avoid these situations from happening again. We really hope that you give us another chance to show you all the improvements done and change the perception of your experience.Best regards. NH Den Haag Patrick

10/10 Excellent

Tamar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and hotel room was nice and clean. Only negative for me was that the aircon didn't get cold enough for the thick duvet so I was sweating the first night. Easily solved by sleeping on top rather than under it.
Stayed 3 nights in Mar 2024
Response from Front Office NH Den Haag on 25 Mar,2024
Dear guest, We appreciate you taking the time to provide us with such important feedback of your stay while staying with us at NH Den Haag. We are very sorry to hear that your stay did not meet expectations and truly apologize for this bad experience. We are taking corrective measures concerning the climate control to avoid these from happening again. We really hope that you give us another chance to show you all the improvements done and change the perception of your experience.Best regards,

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice and convenient
Stayed 1 night in Jan 2024
Response from Front Office NH Den Haag on 7 Mar,2024
Dear guest,Thank you for choosing to stay with us at NH Den Haag and I am very proud to hear that your experience with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Please dont hesitate to contact us if you need any help or information.Best regards,

2/10 Terrible

Jeevan

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Worst business hotel I have stayed at!
Location of the hotel is ok as the station is not too far to walk. I was allocated a room where there were building works going on. I was assured that the works would be completed by 8pm local time. However I was awoken by very loud thudding noises and drilling at 2, 3 and 4am in the morning. I did not get any sleep. When I called reception, I had to justify and prove the noise was there (she arrived just when there was a pause). Luckily the noise started again whilst I was trying to find recordings of the previous noise on the phone but really why was I asked to prove there was unbearable noise all morning/night? I was eventually moved to the 8th floor, where the carpet was outdated and there was a strong stench of cigarette smoke. This was at approximately around 5:30am. I was about to get about 2 hours sleep. I am pretty sure the staff were aware of the ongoing works and the noise, and they could have made more of an effort to allocate a more appropriate room for my stay. All in all, the worst hotel I've stayed at for business. I don't really find the time to write reviews but my experience was so awful, I felt compelled to leave a review for this one.
Stayed 4 nights in Dec 2023
Response from Front Office NH Den Haag on 15 Dec,2023
Dear guest, We appreciate you taking the time to provide us with such important feedback of your stay while staying with us at NH Den Haag. We are very sorry to hear that your stay did not meet expectations and truly, we do apologize for this bad experience.During the evening we were informed that maintenance will take place in the evening from our neighbors. Unfortunately, the work also took place late at night which we were unfortunately not aware of.In the meantime we of course will contact you in order to find a correct solution.Once again our apologies for the inconvenience.Best regards,

10/10 Excellent

Fei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to check in early and checked out late for free. Staff was so friendly and helpful. Breakfast was amazing too. Would definitely stay again
Stayed 1 night in Dec 2023
Response from Front Office NH Den Haag on 5 Dec,2023
Dear guest,Thank you for sharing your feedback.Good to see you have enjoyed our hospitality and enjoyed the breakfast.We are looking forward to welcome you once again in the NH Den Haag.Best regards,

10/10 Excellent

Freddy

Stayed 1 night in Nov 2023
Response from Front Office NH Den Haag on 18 Dec,2023
Dear guest, Thank you for choosing to stay with us at NH Den Haag and I am very proud to hear that your experience with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Please dont hesitate to contact us if you need any help or information.Best regards,

10/10 Excellent

Mostafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Front Office NH Den Haag on 19 Nov,2023
Beste gast, Allereerst dank voor het delen van uw ervaring.Fijn om te horen dat u een goed verblijf heeft gehad in NH Den Haag.Wij kijken er naar uit om u snel weer in NH Den Haag te mogen ontvangen. Met vriendelijke groet,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Office NH Den Haag on 15 Oct,2023
Dear guest, Thank you for sharing your feedback.Good to hear you have enjoyed your stay.We are looking forward to welcome you once again in the NH Den Haag.Best regards,

8/10 Good

R

Stayed 9 nights in Sep 2023
Response from Front Office NH Den Haag on 3 Oct,2023
Dear guest,Thank you for sharing your feedback.We are looking forward to welcome you once again in the NH Den Haag.Best regards,

6/10 Okay

Artur

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Office NH Den Haag on 3 Oct,2023
Dear guest, Thank you for sharing your feedback.Good to hear you have enjoyed your stay.We are looking forward to welcome you once again in the NH Den Haag.Best regards,

10/10 Excellent

Jourdan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing !! Very helpful and kind. I would happily stay again and recommend to others !
Stayed 3 nights in Sep 2023
Response from Front Office NH Den Haag on 3 Oct,2023
Dear guest, Thank you for sharing your feedback.Good to hear you have enjoyed your stay.We are looking forward to welcome you once again in the NH Den Haag.Best regards,

4/10 Poor

Shaipoor

Stayed 1 night in Sep 2023
Response from Front Office NH Den Haag on 21 Sept,2023
Dear guest,Thank you for sharing your feedback.Best regards,

10/10 Excellent

Amir

Travelled with partner
Liked: Amenities
Everything was perfect. Friendly staff. Free parking places on the street during weekends. Near shopping mall.
Stayed 1 night in Sep 2023
Response from Front Office NH Den Haag on 5 Sept,2023
Dear guest,Thank you for sharing the feedback.We are glad to hear you have enjoyed your stay in the NH Den Haag.We are looking forward to welcome you once again in the NH Den Haag. Best regards,

8/10 Good

Kevin

Liked: Cleanliness, staff & service
The staff and amenities within the hotel were ok.
Stayed 3 nights in Aug 2023
Response from Front Office NH Den Haag on 27 Aug,2023
Dear guest,Thank you for sharing your feedback.Good to hear you have enjoyed your stay in the NH Den Haag.We are looking forward to welcome you once again in the NH Den Haag.Best regards,

10/10 Excellent

amarcus749

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property.
Stayed 1 night in Jun 2023
Response from Front Office NH Den Haag on 13 Jun,2023
Dear guest,Thank you for sharing your feedback.Good to hear you enjoyed your stay in the NH Den Haag.We are looking forward to welcome you once again in the NH Den Haag.Best regards,

10/10 Excellent

Ewan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Front Office NH Den Haag on 6 Jun,2023
Dear guest,Thank you for sharing your feedback.Good to hear you have enjoyed your stay.We are looking forward to welcome you once again in the NH Den Haag.Best regards,

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but in a business area about 1.5 miles from the main city centre.
Stayed 1 night in May 2023
Response from Front Office NH Den Haag on 28 May,2023
Dear guest,Thank you for sharing your feedback.Good to hear you have enjoyed your stay.We are looking forward to welcome you once again in the NH Den Haag.Best regards,

2/10 Terrible

Flora

Stayed 3 nights in May 2023
Response from Front Office NH Den Haag on 28 May,2023
Dear guest,Thank you for sharing your feedback.We will discuss your feedback within our management team and there will be taken action where needed and possible.Best regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Comfy bed + very nice staff
Really responsive, friendly staff. Thank you!
Stayed 1 night in May 2023
Response from Front Office NH Den Haag on 20 May,2023
Dear guest,Thank you for sharing your feedback.Good to see you enjoyed your stay.We are looking forward to welcome you once again in the NH Den Haag.Best regards,

2/10 Terrible

Moses

Stayed 4 nights in May 2023
Response from Front Office NH Den Haag on 12 May,2023
Dear guest, Thank you for sharing your feedback.Best regards,

8/10 Good

Aryo Budhi

Stayed 1 night in Apr 2023
Response from Front Office NH Den Haag on 28 May,2023
Dear guest,Thank you for sharing your feedback.Good to hear you have enjoyed your stay.We are looking forward to welcome you once again in the NH Den Haag.Best regards,

8/10 Good

SUSAN

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023
Response from Front Office NH Den Haag on 18 Apr,2023
Dear guest, Thank you for sharing your feedback.Good to hear you have had a good stay.We are looking forward to welcome you once again in the NH Den Haag. Best regards,

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Danique on 17 Apr,2023
Dear Terry , Thank you for staying in our hotel and taking the time to writing a review. We are glad that you enjoyed your stay. We hope to see you again in the future! Kind regards, Danique Team NH Den Haag

10/10 Excellent

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel a bit out of town centre
We enjoyed a comfortable king bedroom with great views from 13th floor. Staff were friendly and helpful. Breakfast had great choice. Ate in restaurant one evening and food was good (& not a rip-off price compared to The Hague, which is not a cheap place, anyway). Parking was easy, secure and well lit. It is costly per day but hotel has special rate. Parking is expensive in the area. There is a tram station outside (lines 3 and 4) which you can use to get into the centre of town (Spui) but we walked back and forth which took about 20-25 mins.
Stayed 3 nights in Apr 2023
Response from Front Office NH Den Haag on 10 Apr,2023
Dear guest,Thank you for sharing your feedback.Good to hear you have had a good stay.We are looking forward to welcome you once again in the NH Den Haag. Best regards,

8/10 Good

Katherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Front Office NH Den Haag on 7 Apr,2023
Dear guest,Thank you for sharing your feedback.We are looking forward to welcome you once again in the NH Den Haag. Best regards,

10/10 Excellent

Kurt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, easy connections to public transportation, very comfortable.
Stayed 4 nights in Jan 2023
Response from Jalisa | Team NH Den Haag on 2 Feb,2023
Dear Kurt,Thank you for sharing your feedback. We are looking forward to welcoming you again in NH Den Haag! Kind regards,

2/10 Terrible

daniel

Stayed 1 night in Nov 2022

10/10 Excellent

Assad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and clean
Stayed 1 night in Oct 2022
Response from Front Office NH Den Haag on 31 Oct,2022
Dear guest, Thank you for sharing your feedback.Good to hear you had a good stay.We are looking forward to welcome you once again in the NH Den Haag.Best regards,

10/10 Excellent

Ewan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, rooms higher up had a fantastic view I was on the 19th floor. The rooms were comfortable with a goo bed.
Stayed 3 nights in Sep 2022
Response from Rani on 26 Sept,2022
Dear Mr/Mrs, Thank you for staying with us and sharing your experience with us. We are glad that you enjoyed your stay and view. We hope to welcome you in the future again! Kind Regards, Rani NH Den Haag

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken glass outside the hotel foyer.
Stayed 3 nights in Sep 2022
Response from Front Office NH Den Haag on 7 Sept,2022
Dear guest, Thank you for sharing your feedback.We are sorry to hear you found a broken glass , of course this should not have have happened and we of course will share your feedback with our F&B manager. Best regards,

6/10 Okay

Piara

Stayed 1 night in Aug 2022
Response from Front Office NH Den Haag on 20 Aug,2022
Dear guest, Thank you for sharing your feedback.We are looking forward to welcome you once again in the NH Den Haag.Best regards,

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in The Hague
Really comfortable hotel in the centre of The Hague, it is a bit pricey and the parking is shared with the World Trade Centre. I will certainly stay there again in the future.
Stayed 2 nights in Jul 2022
Response from Front Office NH Den Haag on 6 Jul,2022
Dear guest, Thank you for sharing your feedback. Good to hear you enjoyed your stay. We are looking forward to welcome you once again in the NH Den Haag. Best regards,

8/10 Good

Hassan, Dhahran

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place I would recomended to everyone visiting Hague
Stayed 6 nights in Jun 2022
Response from Front Office NH Den Haag on 30 Jun,2022
Dear guest, Thank you for sharing your feedback. Good to hear you have had a good stay. We are looking forward to welcome you once again in the NH Den Haag. Best regards,

8/10 Good

Emily

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Nice hotel overall - the bed was quite hard, but other than that really good!
Stayed 2 nights in Mar 2022
Response from Front Office NH Den Haag on 2 Apr,2022
Dear guest, Thank you for sharing your feedback. Good to hear you have had a good stay. Your feedback regarding the bed has been noted and will be taken action where possible. Best regards,

8/10 Good

Nagesh

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022
Response from Front Office NH Den Haag on 22 Mar,2022
Dear guest, Thank you for sharing your feedback. We are looking forward to welcome you once again in the NH Den Haag. Best regards,

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Front Office NH Den Haag on 7 Dec,2021
Dear guest, Thank you for sharing your feedback. Good to hear you have had a nice stay. We are looking forward to welcome you once again in the NH Den Haag. Best regards,

4/10 Poor

James

Business traveller
Disliked: Property conditions & facilities
Reception staff great, rest dissapointing.
I was on level 16.Tgere were kids running up and down corridors, teenagers swearing walking past the room, a cleaner was arguing with a customers for about 30 minutes getting quite abusive and my bed was remade once in the time of 11 days.
Stayed 13 nights in Oct 2021
Response from Front Office NH Den Haag on 25 Nov,2021
Dear guest, Thank you for sharing your feedback. We are sorry to hear you have had some inconvinience during your stay of our hotelguests and a staff member. We will discuss your feedback within our management team and where possible there will be taken action. Best regards,

6/10 Okay

Verified traveller

Travelled with family
Cold room and poor housekeeping
Stayed 3 nights in Nov 2021
Response from Front Office NH Den Haag on 10 Nov,2021
Dear guest, Thank you for sharing your feedback. Sorry to hear the temprature in the room was not suitable. Your feedback regarding our housekeeping service has been noted and will be shared with our housekeeping manager. Our apologies for the inconvinience. Best regards,

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent
Stayed 1 night in Oct 2021
Response from Front Office NH Den Haag on 5 Nov,2021
Dear guest, Good to hear you have had a good stay and enjoyed our service. We are looking forward to welcome you once again the NH Den Haag. Best regards,

8/10 Good

Marcela

Travelled with family
Liked: Cleanliness, staff & service
Location, staff, clean.
Stayed 1 night in Oct 2021
Response from Front Office NH Den Haag on 4 Nov,2021
Dear guest, Thank you for sharing your feedback. Good to hear you have had a good stay. We are looking forward to welcome you once again. Best regards,

8/10 Good

Gary

Stayed 1 night in Oct 2021
Response from Front Office NH Den Haag on 3 Nov,2021
Dear guest, Thank you for sharing your feedback. Best regards, NH Den Haag

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Team NH Den Haag on 26 Aug,2021
thank you

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
They have very good staff, I liked the location of the hotel with nice view
Stayed 3 nights in Jul 2021
Response from Team NH The Hague on 6 Aug,2021
Dear Guest, Thank you for staying in our hotel and taking your time to leave this review. We are looking forward to welcome you in our hotel in the foreseeable future! Kind regards, Team NH Den Haag

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Front office NH Den Haag on 6 Jun,2021
Hartelijk dank voor uw verblijf bij ons. Wij stellen uw feedback op prijs! Graag tot een volgende keer

10/10 Excellent

Sigrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Okay for a short business trip
Pros: well located for some business offices and the world trade centre. Good service - additional heating was provided when requested. There was a combined bath tub and shower head allowing for a choice when freshening up. The hot water worked well for the most part albeit the temperature was slightly intermittent. Cons: despite suggesting there would be the choice of a double or 2 single beds when booking online, the hotel only provided 2 singles and offered a mattress topper to “join the beds”. However, two separate single duvets were provided which was uncomfortable The toilet was not well cleaned, toiletries and facial tissues (exhausted during the stay) were not replaced during a 2 night stay and the food at the restaurant was not particularly nice. Overall, probably okay for a short business trip but not comfortable nor recommended for holidays, families or longer stays.
Stayed 2 nights in Feb 2020

10/10 Excellent

Tal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, delicious breakfast. We didn’t like the mattress though (spirals pushing in back) but when we mentioned that, they gave us a top mattress which made it much better.
Stayed 2 nights in Dec 2019
Response from L. Bruinewoud on 3 Jan,2020
Dear guest, First of all the best wishes for 2020! Thank you for staying at NH The Hague as well as writing us this review. Great to see that you enjoyed your time with us and that my colleagues handled the issue about the mattress well! Hopefully this didn't affect your stay and may we welcome you again at NH The Hague! Best regards, Linn Bruinewoud Quality Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and very pleasant. A little sparkle or a touch of unexpected delight would make the experience excellent.
Stayed 4 nights in Nov 2019
Response from L. Bruinewoud on 23 Dec,2019
Dear guest, Thank you for staying at NH The Hague and complimenting our hotel! We are doing our utmost best to make the stay of our guests as memorable as possible, so hopefully we may welcome you again in the future to make you change your mind! Kind regards, Linn Bruinewoud

6/10 Okay

Jinshan

Business traveller
Stayed 2 nights in Nov 2019
Response from L. Bruinewoud on 25 Dec,2019
Beste Jinshan, Hartelijk dank voor het beoordelen van uw verblijf! Tot mijn teleurstelling zie ik dat uw verblijf niet heeft voldaan aan uw verwachtingen, en u het verblijf heeft beoordeeld met een 6. Dit zijn natuurlijk niet de cijfers waar wij naar streven. Ons excuses hiervoor. Hopelijk mogen wij u nogmaals verwelkomen bij NH Den Haag om u bvan mening te doen veranderen! Hartelijke groet, Linn Bruinewoud Quality Manager