Hotels near The Mall and Literary Walk

"When arriving, the wife and kids were excited to be there. But soon that went away. the main entrance is closed, so you have to come around the side of the building. The checking in was great lobby was clean.Everything seemed great. Once we got to our room the place looked like there was a party there before we got there. When going downstairs to explain that the room was a mess and showed them pictures they went ahead a change us to a different room. Now the problem with that is that our original room had 2 beds in the room. So they go ahead, and give us is two separate rooms with single beds so separating the family. They saud not to worry that the next day they will have the room clean and ready for us. The next day we go out, do everything.Visit the city and when we get back to tye room our door have a double lock on them. We check with the dront desk to see whats going on. And the reason for the lock is because they weren't sure in which of the two room we where going to stay with. And at this point I'm confused because why would I stay with one of the rooms if both the rooms are single beds. And it's 4 of us in total. When we originally got a room 2 beds. But long story short i had to pay out of pocket for a upgrade to have a room that fits the family. Because the 1st room we got was in the higher floor and they wanted to have us somewhere In a way lower floor to have a view of a wall out the window lets say."

"Perfect location! "

"Friendly"

"BUYER BEWARE. I put blame on both Hotels.com and on the hotel itself for introducing extra mandatory junk fees. Yes as a customer I understand you have to read the fine print. I have been using Hotels.com for over a decade. I have gotten accustomed to finding a deal and buying. This is the first time they have allowed a hotel to include additional “mandatory” fees and they blame the customer for not reading the fine print. This is predatory. Broken trust with Hotels.com. Shame on the hotels.com for including “mandatory” fee for crap I don’t want. "

"Loved the front desk guy with the flowers in his beard I forgot his name but he was awesome "

"The staff was wonderful!!! The property was very clean and we felt very safe and comfortable. It is definitely a dated property. It isn’t fancy but it is very comfortable. The staff truly went above and beyond. The location is also very convenient. "

"Convenient location and amenities minutes from time square. "

"This hotel location is spot on. We where on the 40th floor which I upgrade with additional charge and thought its quietter but you will hear the banging of doors from floor below and the sound of plumbing pipes. "

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