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Reviews of Hilton Doha The Pearl

5 out of 5
Hilton Doha The Pearl
Abraj Quartier Pearl Boulevar, Doha

Reviews

9.0

Wonderful

Rating 10 - Excellent. 128 out of 187 reviews" "
Rating 8 - Good. 39 out of 187 reviews" "
Rating 6 - Okay. 9 out of 187 reviews" "
Rating 4 - Poor. 6 out of 187 reviews" "
Rating 2 - Terrible. 5 out of 187 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

IRENE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff are excellent and remembered us from previous visits. Being recognised is a plus and it goes towards good customer service. When we visit Doha to see our son we always use the Hilton on the Pearl. It is a super hotel that we like very much.
Stayed 14 nights in Apr 2024
Response from General Manager on 2 May,2024
Dear Irene,Thank you so much for taking a moment to share such a nice review with us.We love to hear that you had an amazing experience and that you enjoyed the hospitality and the great service provided by our team. They will be very happy to hear your kind words.It was a pleasure having you as our guest and we look forward to welcoming you back soon.Sincerely,Daniel van WykGeneral Manager

10/10 Excellent

Pardeep Singh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, hospitable staff. Easy access from the metro / metro link bus. Lovely pool area. Would come again
Stayed 5 nights in Apr 2024
Response from General Manager on 29 Apr,2024
Dear Valued Guest,It was a great pleasure to have you at Hilton The Pearl, and thank you for taking the time to write such a lovely review.We appreciate the kind words and are delighted to hear that you enjoyed the great service provided during your stay with us.Make sure to reach out when planning your next stay with us and we would be more than happy to assist you with your booking.Sincerely,Daniel van WykGeneral Manager

10/10 Excellent

Assad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a good loaction, the room was very spacious, very friendly staff.
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr,2024
Dear Valued Guest,Thank you for taking the time to share your feedback from your stay at Hilton The Pearl. We love to hear that you had an excellent experience and that you enjoyed the great service provided by our team.We take great pride in providing excellent service to our guests, and it's always rewarding to hear that we've succeeded. We look forward to welcoming you back in the near future.Sincerely,Daniel van WykGeneral Manager

10/10 Excellent

Eugene Luke, Sandton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely a gem and proud flag bearer of the Hilton brand. Every moment made for maximum guest enjoyment. Can’t recommend highly enough. Just book it.
Stayed 5 nights in Apr 2024
Response from General Manager on 28 Apr,2024
Dear Valued Guest,Thank you for taking the time to share your feedback from your stay at Hilton The Pearl. We are so pleased to hear that you enjoyed your time with us and that our great service met your expectations.We take great pride in providing excellent service to our guests, and it's always rewarding to hear that we've succeeded. We look forward to welcoming you back in the near future.Sincerely,Daniel van WykGeneral Manager

10/10 Excellent

Mert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 28 Apr,2024
Dear Valued Guest,Thank you for choosing Hilton The Pearl and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again soon!Sincerely,Daniel van WykGeneral Manager

8/10 Good

Robin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Would have been nice to have some indian food options at breakfast eg karak chai, parante, masala tea etc. Would have been nice to have a bar area for the evenings. Service was good, staff very attentive eg first day the pool pump was broken and the temperature was cold, as soon as I mentioned it, staff repaired it by the next day.
Stayed 5 nights in Apr 2024
Response from General Manager on 15 Apr,2024
Dear Robin,Thank you for taking a moment to share your valuable feedback with us.We are pleased to know that you enjoyed your overall stay.On the other hand, please accept our apologies for any inconvenience you may have faced, we look forward to welcoming you back for a perfect experience next time.Sincerely,Daniel van WykGeneral Manager

10/10 Excellent

Amna

Travelled with family
Nice property
Stayed 3 nights in Mar 2024
Response from General Manager on 18 Mar,2024
Dear Amna,Thank you for choosing Hilton The Pearl and for taking a moment to rate us.We love to hear that you had a nice experience and we look forward to welcoming you back soon.Sincerely,Daniel van WykGeneral Manager

10/10 Excellent

Firas

Stayed 4 nights in Feb 2024
Response from General Manager on 25 Mar,2024
Dear Firas,Thank you for choosing Hilton The Pearl and for taking a moment to rate your experience.We hope you have enjoyed your overall stay and we look forward to welcoming you back soon.Sincerely,Daniel van WykGeneral Manager

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Comment from Hotel Management on 26 Feb,2024
Dear Ben,Thank you for choosing us and for taking a moment to rate us on Expedia. We are pleased to know that you had a great overall stay and we look forward to welcoming you back soon.Sincerely,Daniel Van WykGeneral Manager

10/10 Excellent

Mohammad Razwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Comment from Hotel Management on 26 Feb,2024
Dear Mohammad Razwan,Thank you for choosing Hilton The Pearl and for taking a moment to share your valuable feedback with us. I am delighted to hear that you had a very good experience and that you enjoyed your overall stay. We look forward to welcoming you back soon. Sincerely,Daniel van WykGeneral Manager

8/10 Good

Aadil

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The only thing that let my stay down was the cleanliness of the room and the decor looked dated and worn out.
Stayed 7 nights in Feb 2024
Response from Comment from Hotel Management on 26 Feb,2024
Dear Aadil,Thank you for taking the time in sharing your valuable feedback on your experience with us.We sincerely apologize that your stay did not meet your expectations regarding room cleanliness and the room appearance. Your comments are invaluable to us as we continuously strive to improve our services and facilities. Please rest assured that we will address these concerns promptly to ensure a more enjoyable experience for our guests in the future. We hope to have the opportunity to welcome you back and provide a superior stay.Sincerely,Daniel van WykGeneral Manager

10/10 Excellent

Inas

Liked: Cleanliness, staff & service, property conditions & facilities
I visited Qatar last week and stayed in This amazing hotel, everything was excellent about the place from services to food and rooms The staff there were very welcoming specially Omari and Amila on the beach service. The hotel is close to all places I didn’t have to take a taxi for more than 15 min to reach all the tourists areas It was a luxurious holiday with enjoying swimming in the sea there in the private beach of the hotel. The breakfast was so tasty I really recommend this hotel!
Stayed 6 nights in Feb 2024
Response from General Manager on 22 Feb,2024
Dear Inas,We are truly heartened to receive your generous review of your recent stay at Hilton The Pearl. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Sincerely,Daniel van WykGeneral Manager

10/10 Excellent

Sana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on 18 Feb,2024
Dear Sana,Thank you for choosing Hilton The Pearl and for taking a moment to rate us on Expedia.We hope you have enjoyed your overall stay and we look forward to welcoming you back soon.Sincerely,Daniel van WykGeneral Manager

8/10 Good

Yew Sin

Stayed 3 nights in Jan 2024
Response from General Manager on 4 Feb,2024
Dear Yew Sin,Thank you for choosing Hilton The Pearl and for taking a moment to share your valuable feedback with us.We hope you have enjoyed your overall stay and we look forward to welcoming you back soon.Sincerely,Daniel Van WykGeneral Manager

10/10 Excellent

Mujahid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. The 2 best things about this place were, the staff and the hotel itself. Excellent condition hotel, in a really great location. I was able to get anywhere, furthest I had to travel was 30 minutes and that was to the airport. And what can I say about the staff, they really welcomed me and my family beyond a 5* welcome. All the staff in the kitchen were excellent and super accommodating, and the reception floor staff, from people helping with bags, where to go, checking in and checking out, just excellent. Thanks all for making my stay amazing
Stayed 8 nights in Jan 2024
Response from General Manager on 1 Feb,2024
Dear Mujahid,Thank you for choosing Hilton The Pearl and for taking a moment to rate us on Expedia.We are delighted to hear that you had a very good experience and that you enjoyed your overall stay along with our beautiful location and the quality of the service provided by our team.Thank you for your kind words, we look forward to welcoming you back soon.Sincerely,Daniel van WykGeneral Manager

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent staff. Nice quiet room
Stayed 10 nights in Jan 2024
Response from General Manager on 29 Jan,2024
Dear Elizabeth,Thank you for choosing us and for taking a moment to rate us on Expedia.We are pleased to know that you had a great overall stay and we look forward to welcoming you back soon.Sincerely,Daniel Van WykGeneral Manager

10/10 Excellent

Debra

Stayed 5 nights in Jan 2024
Response from General Manager on 21 Mar,2024
Dear Debra,Thank you for choosing Hilton The Pearl and for taking a moment to rate us on Expedia.We hope you have enjoyed your overall stay and we look forward to welcoming you back soon.Sincerely,Daniel van WykGeneral Manager

10/10 Excellent

Aaliyah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel were very flexible and let me add an extra guest for a cost. I paid to move to a two bedroom apartment and they upgraded the room for me. Staff were amazing and very helpful except for when it comes to calling a taxi. They made excuses and vanished. Uber is much easier to use then asking the hotel staff. The apartment itself was amazing and stunning, great facilities and space. Hosted family for a dinner too. Breakfast was very nice 8/10. However, the restaurant is too small for the number of guests and they can not cope as hard as they try. Waited an hour for Breakfast one day and then gave up. Was offered a complimentary lunch instead. Pool is lovely, shame pool didn't have beach view. Went in December and the pool was very cold, not heated except one small area which kids are not allowed in.
Stayed 3 nights in Dec 2023
Response from General Manager on 16 Jan,2024
Dear Aaliyah,Thank you for taking a moment to leave us a review.We are pleased to know that you had a great overall experience with us.On the other hand, please accept our apologies for the inconveniences you have faced during your stay and we look forward to welcoming you back for a memorable experience next time.Sincerely,Daniel Van WykGeneral Manager

6/10 Okay

Mohamad

Stayed 3 nights in Jan 2024
Response from General Manager on 16 Jan,2024
Dear Mohamad,Thank you for choosing Hilton The Pearl and for taking a moment to rate us on Expedia.We hope you have enjoyed your overall stay and we look forward to welcoming you back soon.Sincerely,Daniel Van WykGeneral Manager

8/10 Good

IRENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay at Hilton on the Pearl
had a lovely stay but with a few issues. house keeping would take our towels way and leave us with none so therefore had to phone for more. Some of the house keeping staff were quite short with me and i found that quite unacceptable. Our bed had not been changed for 5 days and when i called it was rectified within 30 mins. However one of the staff came to our room and argues with me that she had changed the bedding the day before. I know that was not true as i had seen a stain underneath the pillow that had been there for the 5 days. she became quite challenging to me which i found unacceptable. The overall stay was very nice with the Kitchen restaurant staff being perfect and the pool attendants were superb they remembered me from past visits and that goes a long way in my esteem. We will certainly be back when we visit our son in Qatar.
Stayed 14 nights in Dec 2023
Response from General Manager on 10 Jan,2024
Dear Irene, Thank you for choosing Hilton The Pearl and for taking a moment to share your constructive comments.We are happy to know that you had a good overall experience with us and we thank you for your kind words.On the other hand, your comments regarding the unprofessional service you received do not reflect the usual Hilton standards, and we have already discussed these in detail with our management team. I assure you that we will be taking the required measures to prevent the same happening in the future. Having said that, I hope that we will have another opportunity to welcome you back and make your stay a memorable one this time, as it should be.Sincerely,Daniel Van WykGeneral Manager

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from General Manager on 10 Jan,2024
Dear Phillip,Thank you for choosing Hilton The Pearl and for taking a moment to share your valuable feedback with us.We love to hear that you enjoyed your overall experience with us.We look forward to welcoming you back soon.Sincerely,Daniel Van WykGeneral Manager

10/10 Excellent

sadek

Stayed 3 nights in Dec 2023
Response from General Manager on 9 Jan,2024
Dear Valued Guest,Thank you so much for staying with us! It was a pleasure having you and we are happy to see your 5* rating.Sincerely Yours,Daniel van WykGeneral Manager

8/10 Good

Verified traveller

OK
Was OK.
Stayed 4 nights in Dec 2023
Response from General Manager on 9 Jan,2024
Dear Valued Guest,Thank you so much for staying with us! It was a pleasure having you and we look forward to hosting you again.Sincerely Yours,Daniel van WykGeneral Manager

10/10 Excellent

Agnes

Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan,2024
Dear Agnes,Thank you for choosing us and for taking a moment to rate us on Expedia.We are pleased to know that you had a great overall stay and we look forward to welcoming you back soon.Sincerely,Daniel Van WykGeneral Manager

6/10 Okay

Racha, Denver

Travelled with family and small children
Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Daniel on 31 Dec,2023
Dear Valued Guest,Thank you for choosing Hilton Doha The Pearl and for taking a moment to share your valuable feedback with us.It seems that your stay with us didn't fully meet your expectations. We encourage you to share more detailed feedback regarding your experience. We hope to welcome you soon for a better experience. Sincerely,Daniel Van WykGeneral Manager

10/10 Excellent

ruaa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Daniel on 31 Dec,2023
Dear Valued Guest, Great to hear that you had a fantastic experience! We look forward to hosting you again soon.Best regards,Daniel Van WykGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 14 Dec,2023
Dear Valued Guest,Thank you for choosing Hilton The Pearl and for taking a moment to share your valuable feedback with us.We hope you have enjoyed your overall stay and we look forward to welcoming you back soon.Sincerely,Daniel Van WykGeneral Manager

10/10 Excellent

Daniel

Stayed 2 nights in Nov 2023
Response from Daniel on 31 Dec,2023
Dear Valued Guest, Thank you for taking the time to rate your stay at Hilton Doha The Pearl. We are glad to see that your experience at our hotel has been a positive one. Looking forward to welcoming you back very soon. Sincerely,Daniel Van WykGeneral Manager

10/10 Excellent

Christian, Accra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really had a good time in this hotel. I’d be returning soon. The view was outstanding and amazing. The staff always had bright smiles on their faces. Man, I was treated like some rich African prince yunno…. ‘Twas an awesome experience tho. Man they got like these cute girls up front there as the receptionists and they just smiling while serving you. That’s dope.
Stayed 1 night in Oct 2023
Response from Daniel Van Wyk, General Manager on 19 Nov,2023
Dear Valued Guest,Thank you for taking the time to share your delightful experience with us! We're thrilled to hear that you had a fantastic time at our hotel and enjoyed the outstanding views. It's heartening to know that our staff's bright smiles contributed to making your stay memorable. We're committed to providing exceptional service, and we look forward to welcoming you back soon. Yours sincerely,Daniel Van WykGeneral Manager

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t think twice
Hotel and staff amazing. Arrived at 8am after a long flight and kindly not only allowed us to check in to our room but upgraded our reservation. Pool area and staff beautiful , breakfast best I’ve had for a long time with good Al la carte choice as well as buffet. Location good for Pearl and cheap Uber into city. Wouldn’t t hesitate to stay again.
Stayed 1 night in Oct 2023
Response from Daniel Van Wyk, General Manager on 19 Nov,2023
Dear Valued Guest,Thank you for sharing your wonderful experience with us! We're delighted to hear that you found our hotel and staff amazing. It's our pleasure to provide a warm welcome, and we're thrilled that you enjoyed the upgraded room, pool area, and breakfast. We appreciate your kind words, and we look forward to hosting you again on your next visit.Yours sincerely,Daniel Van WykGeneral Manager

10/10 Excellent

Iwona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely 4 nights with delicious breakfast and wonderful pool. Good view from the balcony. Highly recommend it
Stayed 4 nights in Oct 2023
Response from Daniel Van Wyk, General Manager on 19 Nov,2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We're delighted to hear that you had a lovely 4-night stay, enjoyed the delicious breakfast, and found the pool and balcony view wonderful. Your recommendation means a lot to us, and we hope to welcome you back for another fantastic stay.Yours sincerely,Daniel Van WykGeneral Manager

10/10 Excellent

Hiren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fantastic! Great location on the Pearl, huge rooms and excellent service. Nothing was too much trouble. It has its own bit of beach and a lovely pool on the 5th floor. We had a 2 bed apartment, which was huge. Both rooms had big en-suites. Special mention to lifeguard Omari, who was so attentive to my kids, and also to room cleaner Anik, who cleaned our room exceptionally, Mosesa (an extremely friendly supervisor) and Me Me, who offered fantastic dining service. Only negative points - no alcohol. They have not had a licence for over a month and I was unaware. Breakfast was amazing but half board options for later in the day are limited, especially if vegetarian. Having said that, the hotel staff adjusted many dishes to make something that we would like. Climate was lovey and warm in October (without being insanely hot). The staff were lovely and friendly. Overall, a great experience!
Stayed 8 nights in Oct 2023
Response from Daniel Van Wyk, General Manager on 19 Nov,2023
Dear Valued Guest,Thank you for your glowing review! We are thrilled to hear that you had a fantastic stay at our hotel. It's wonderful to know that our location, spacious rooms, and excellent service made your experience enjoyable. We appreciate your special mentions of Omari, Anik, Mosesa, and Meme – they will be recognized for their exceptional contributions.On your next visit, if I may recommend joining us in Mulberry Tavern or at The Kitchen, to taste our delicious blends, brews and more, accompanied with the delicious bar bites prepared by our talented chefs.We hope to welcome you back for another memorable stay in the future. Yours sincerely,Daniel Van WykGeneral Manager

10/10 Excellent

NISHAD

Excellent
Stayed 1 night in Oct 2023
Response from Hassan on 22 Oct,2023
Dear Nishad, Thank you for your feedback, and we're pleased to hear that you had an excellent experience. Your satisfaction is important to us, and we look forward to the opportunity of serving you again in the future. Sincerely yours, Hassan El WahidiGeneral ManagerHilton Doha The Pearl

10/10 Excellent

Takahiro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists are all very kind. I appreciate their offer.
Stayed 2 nights in Oct 2023
Response from Hassan on 22 Oct,2023
Dear Takahiro, Thank you for choosing our hotel and for your kind words about our receptionists. We're delighted to hear that you found them all to be very kind and that you appreciate their offers.Your positive feedback is greatly valued, and we look forward to the opportunity to welcome you back in the future. Sincerely yours, Hassan El WahidiGeneral ManagerHilton Doha The Pearl

10/10 Excellent

Asra

Liked: Cleanliness, staff & service
The first time I booked here it was truly a great experience so I decided to book this same one again because it was really nice the first time but the room I upgraded to just wasn’t as organized the fridge didn’t work and the lights in the bathroom had issues kept turning off and the tv didn’t work as well sadly.
Stayed 4 nights in Oct 2023
Response from Hassan on 22 Oct,2023
Dear Valued Guest, Thank you for returning to our hotel, and we appreciate your feedback. We're sorry to hear that your second experience, despite your previous positive one, didn't meet your expectations.We apologize for the concerns you encountered and we regret any inconvenience they caused.Your feedback is important, and we will use it to address it to ensure a more organized and trouble-free stay in the future.Thank you for choosing our hotel and we hope to provide you with a more satisfying experience in the future.Sincerely yours, Hassan El WahidiGeneral ManagerHilton Doha The Pearl

10/10 Excellent

IBRAHEEM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doha, Qatar
Excellent stay, so many places to visit
Stayed 2 nights in Oct 2023
Response from Hassan on 17 Oct,2023
Dear Ibraheem, We appreciate your rating, and we are absolutely delighted that you had an outstanding experience at our hotel. Your satisfaction is our utmost priority, and we are excited to have met your expectations. We eagerly anticipate the chance to welcome you back in the future. Sincerely yours,Hassan El WahidiGeneral ManagerHilton Doha The Pearl

10/10 Excellent

Heena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 6 nights in Sep 2023
Response from Hassan on 15 Oct,2023
Dear Heena, We appreciate your rating, and we are absolutely delighted that you had an outstanding experience at our hotel. Your satisfaction is our utmost priority, and we are excited to have met your expectations. We eagerly anticipate the chance to welcome you back in the future. Sincerely yours, Hassan El WahidiGeneral ManagerHilton Doha The Pearl

10/10 Excellent

Alejandra

Stayed 3 nights in Sep 2023
Response from Hassan on 27 Sept,2023
Dear Alejandra, Thank you for your perfect 10/10 rating! We are delighted to know that your experience with us met or exceeded your expectations.Your feedback is invaluable, and we look forward to welcoming you back for another outstanding experience in the future.Sincerely yours, Hassan El WahidiGeneral ManagerHilton Doha The Pearl

6/10 Okay

ALI, DOHA

Stayed 1 night in Sep 2023
Response from General Manager on 21 Sept,2023
Dear Ali,Thank you for choosing Hilton The Pearl and for taking a moment to share your valuable feedback with us.We hope you have enjoyed your overall stay with us and we look forward to welcoming you back soon.Sincerely Yours,Hassan El WahidiGeneral Manager

10/10 Excellent

Sajid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous room with great views, exceptional staff and wonderful breakfast in The Kitchen.
Stayed 6 nights in Aug 2023
Response from General Manager on 24 Aug,2023
Dear Sajid,Thank you for choosing Hilton The Pearl and for taking a moment to share your positive feedback with us.We love to hear that you had a wonderful experience and that you enjoyed the comfort and views of your room along with your daily breakfast.Thank you for recognizing my Team Members, we look forward to welcoming you back soon.Sincerely Yours,Hassan El WahidiGeneral Manager

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in the Pearl
Nice hotel in walking distance from Porto Arabia. Nice pub.
Stayed 3 nights in Aug 2023
Response from General Manager on 20 Aug,2023
Dear Gabriel,Thank you for choosing Hilton The Pearl and for taking a moment to share your valuable feedback with us.We love to hear that you had a great stay with us and that you enjoyed our beautiful location along with our restaurants.It was a pleasure to have you as our guest and we look forward to welcoming you back soon.Sincerely Yours,Hassan El WahidiGeneral Manager

10/10 Excellent

Obaid

Stayed 1 night in Jul 2023
Response from General Manager on 16 Jul,2023
Dear Obaid,Thank you for choosing Hilton The Pearl and for taking a moment to share your valuable feedback with us.I am delighted to hear that you had a good experience and that you enjoyed your overall stay.We look forward to welcoming you back soon.Sincerely Yours,Hassan El WahidiGeneral Manager

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel!
Stayed 1 night in Jun 2023
Response from General Manager on 16 Jul,2023
Dear Jessica,Thank you for choosing Hilton The Pearl and for taking a moment to share your valuable feedback with us.I am delighted to hear that you had a good experience and that you enjoyed your overall stay.We look forward to welcoming you back soon.Sincerely Yours,Hassan El WahidiGeneral Manager

8/10 Good

MOUNIR, Beirut

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from General Manager on 16 Jul,2023
Dear Mounir,Thank you for choosing Hilton The Pearl and for taking a moment to share your valuable feedback with us.I am delighted to hear that you had a good experience and that you enjoyed your overall stay.We look forward to welcoming you back soon.Sincerely Yours,Hassan El WahidiGeneral Manager

4/10 Poor

Nadira

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from General Manager on 16 Jul,2023
Dear Nadira,Thank you for rating us, however we are saddened to see you have given us a low rating. If you would like to share the experience you had with us, we would ensure it does not happen again and be more than happy to help make it right on your next visit with us.Yours sincerely,Hassan El WahidiGeneral Manager

6/10 Okay

Abdulla

Need improvement
Stayed 1 night in Jun 2023
Response from General Manager on 16 Jul,2023
Dear Abdulla,Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation.Having said that, I do hope that you will provide us with another opportunity to host you in the near future and extend our high standards of service and hospitality.Sincerely Yours,Hassan El WahidiGeneral Manager

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great luxury family hotel without the luxury price
This hotel exceeded my expectations and I was very grateful for the staff making us feel like we were at home. They were courteous and professional. We brought our five children with us, and I felt they were very safe at the hotel. The lifeguards and Director of recreation were fantastic at the swimming pool. The location was great and the fun place to walk in the evenings.
Stayed 1 night in May 2023
Response from General Manager on 23 May,2023
Dear Kathryn,Thank you for choosing to stay with us and for taking a moment to share your positive feedback.We are very happy to hear that you and your family had a great time at Hilton The Pearl and that you enjoyed your overall stay along with our facilities and the service provided to you.Thank you for recognizing my Team Members, they will be delighted with your kind words.It was a pleasure having you as our guests and we look forward to welcoming you back very soon.Sincerely Yours,Hassan El WahidiGeneral Manager

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself is a little dated now, but the staff more than make up for it. Conveniently located on the Pearl, and a large hotel with more buildings as residences next to it. Morning was too much to ask for from the staff here, check in, room service (done via an app and delivered very quickly), cleaners, doorman, all very pleasant, always smiling and happy to help. The one thing I would ask the hotel to change is to be able to pay on your room for facilities at the hotel, didn’t allow that which meant I had to pay separately for Mulberry Tavern (they show all sports here including premier league and champions league football) and the lobby bar, which I found very strange as not had to that any other hotel.
Stayed 3 nights in May 2023
Response from Daniel Van Wyk, General Manager on 19 Nov,2023
Dear Valued Guest,Thank you for taking the time to share your experience with us. We're pleased to hear that our staff, from check-in to room service, has left a positive impression on you. Your compliments are truly appreciated.We understand your feedback regarding the payment process for facilities, and we apologize for any inconvenience caused. Your suggestion will be carefully reviewed to improve our services.Yours sincerely,Daniel Van WykGeneral Manager

10/10 Excellent

Maryam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean
Stayed 1 night in May 2023
Response from General Manager on 9 May,2023
Dear Maryam,Thank you for choosing Hilton The Pearl and for taking a moment to write us a review.I am delighted to hear that you had a great experience and that you enjoyed your overall stay along with the comfort of your room.It was a pleasure having you as our guest and we look forward to welcoming you back soon.Sincerely Yours,Hassan El WahidiGeneral Manager

10/10 Excellent

Khalil

Stayed 3 nights in Apr 2023
Response from General Manager on 18 May,2023
Dear Khalil,Thank you for choosing Hilton The Pearl and for taking a moment to share your valuable feedback with us. I am delighted to hear that you had a great experience and that you enjoyed your overall stay. We look forward to welcoming you back soon. Sincerely Yours,Hassan El WahidiGeneral Manager