The Village Mall

The hotel is very beautiful and well located the hotel standard is below the Versace!.l noticed a lot of cut down in staffs,amenities, the quality of food is low ,very expensive but is mediocre and not well presented l was very dissapointed. The staff are okay nothing special!.The service is poor at the concierge we rang the phone and hold on for a very long time with no response l tried 3 times in the end we took our own bags and went downstairs to check out Room 812. The bed is comfy but the towels given are worn out not fluffy need changes! They're are no enough towels sometimes we get two big bath towels and one small one and washing gel one tiny bottles for two persons..no consistency at all. I am dissapointed with the services and poor quality food.

We spent 3 nights as a family of four in one of Anantara’s top-tier suites, and unfortunately, the experience was nowhere near what you’d expect from a luxury hotel. The biggest issue was the complete lack of warmth, hospitality and accountability, especially from management and the front desk. Nobody greeted us or our little children, checked on us or showed genuine interest in our comfort. Check-in was particularly unpleasant. Despite having two tired, crying children, the receptionist chose to assist a guest who had walked in after us, even when we politely requested priority. Basic room standards were disappointing too. We were given only 3 towels for 4 guests and had to request another every morning. The shower leaked water from underneath the door, and the toilets required several minutes between flushes for the tank to refill & more than one flush to clean. Breakfast was cramped and chaotic, with long waits for coffee despite four coffee machines. The buffet was split between indoor and outdoor areas without anyone informing guests, and even highchairs had to be requested without anyone noticing. Guest services were equally unreliable. One evening, we requested plates and cutlery, which were never delivered. Arranging takeaway breakfast was another ordeal: three calls to reach reception, followed by restaurant staff having no knowledge of the request and making me feel l was asking for too much. Made wait for over ten min for a coffee.