Hotels near The Woodhouse Day Spa - El Paso

"I had made two separate reservations for this hotel for May 1 and May 2. I got a call from the reservation counter, April 30 letting me know that the Friday reservation had been canceled. On Friday I got a call from hotels.com that the Saturday May 2 reservation had been canceled. Hotels.com helped me find a different hotel for May 2 that was more expensive than my original reservation. Low and behold I saw an illegal charge on my credit card from Staybridge suites on Sunday. When I spoke to them they told me that I was a no show for May 2. The original reservation was $261 or so and somehow Staybridge charged my card $430. I told the manager that I had received a notice from hotels.com and that I had personally spoken to a staff member from their hotel on Friday who confirmed that it was cancelled. The manager refused to give me a refund saying it was never cancelled and that the hotel staff never said it was cancelled. I told her I had the voicemails from hotels.com and that they had helped me find a new hotel after the canceled reservation. She continue to say it was not canceled. She was rude, and very unhelpful. I then reached out to hotels.com to fix it and they contacted the hotel and the hotel told them the cancelation was for May 3. We never made a reservation on May 3. The staff at this hotel are liars. DO NOT BOOK WITH THEM."

"Yes"

"Just stayed over night and great hosts and room was nice and clean "

"staff was amazing and got us checked in quickly"

"Nice place"

"Breakfast"

"Hotel is old. Old furniture and not very clean. Whole place needs updating. Toilet paper was like sandpaper. Can't get much cheaper. No stopper in bathroom sink. "

"Breakfast was delicious! Parking was smooth and safe, front desk staff super nice and cordial!"

"It’s a nice stay very comfortable and friendly. There is a free shuttle, make sure you notify them ahead of time so they can arrange the pick up."