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We booked family room, perfect for our purposes. The manager was very informative, 5 stars to the staff. Only suggestion maybe additional variety of dishes for breakfast. and a few Asian meals in the bar. overall excellent place
shaneel
Stayed 2 nights in Apr 2024
8/10 Good
Kornel
Travelled with family
28 Apr,2024
Liked: Cleanliness, staff & service
We stayed at the hotel for our Anzac weekend. Rooms are a bit aged but still cosy. Staff service was excellent.
Clean and tidy rooms. The staff were very friendly and polite.
Jay
Stayed 2 nights in Jan 2024
6/10 Okay
Georg
Travelled with partner
1 Feb,2024
Disliked: Property conditions & facilities
The room was very small, window didn’t have a fly screen so we couldn’t leave it open at night. The fridge had been turned off and it took a while until it was generally cold in there. ( that’s inconvenient when you bring items that need refrigeration )At breakfast there was juice ( apple and orange )that was off. Both bottles have been opened before and when pointed out it was not thrown away but put back in the basket. I had to ask for cut up fruit and juice as the basket was empty. The breakfast staff was not very attentive! There was no parking in front of Hotel. The restaurant was closed and only pub food was available. Generally the Hotel looked a bit outdated. The staff was friendly and the room was clean.
breakfast was excellent, heart of thredbo. but the music venue wasnt too organised in bar area. said I could not put stool near the bar, but someone did it as soon as I turned around.
Great helpful staff, good dining options, great breakfast. Location is central, but if you have to park in the P4 overnight parking, learn to catch the shuttle bus whenever possible.
I don't know if I'd want to stay here in winter, as my room didn't have aircon, and would be quite cold. The walls are also quite thin and the noises from other bathrooms can be a bit off-putting.
The Denman is a lovey building, but the rooms are incredibly tiny for a very high price. There were beds only, no seating or space to relax. No space for bags, toiletries etc. rooms also need significant maintenance. Daily housekeeping was a change of towels. Way overpriced and not great value for money.
Central location was good. View of the mountain was good
Verified traveller
Stayed 3 nights in Apr 2021
8/10 Good
Verified traveller
Business traveller
26 Apr,2021
Liked: Staff & service
The stairs were horrendous. Curtains in our room wouldnt close properly. The free breakfast was a pkt of weetbix, corn flakes, muesli and milk. And only 3 teabags!
Verified traveller
Stayed 2 nights in Apr 2021
10/10 Excellent
Verified traveller
Travelled with family, Travelled with partner
25 Apr,2021
Liked: Cleanliness, staff & service
We stayed in a triple room (an upgrade) which made a huge difference as there was loads of space. Very comfortable bedding. Nice to have Netflix on the tv.
Rooms not as shown online. Limited to non existant facilites available, restaurant closed and even vending machine broken.The Denman was dissapointing, lots of stairs not easy for more mature people to get around. We booked & paid for 2 nights and left after the first night. Unfortunately there was no staff at the reception to tell them why we were leaving. We could not recommend or return to the Denman
Very tired and rundown accommodation with no in house parking .advertised breakfast included which consisted of dry muesli not sufficient.
Check in was poor and given the price of the room it certainly didn’t meet expectations in-house service was unacceptable. Best thing about peppery was location. Definitely not suitable for summer stay. No fly screens and no cooling. Disappointed and very expensive
Great hotel really lovely restaurant staff were amazing. Would have been nice to have aircon in the room.
Michelle
Stayed 2 nights in Jan 2021
8/10 Good
AndyS, Sydney
Travelled with family
10 Jan,2021
Liked: Staff & service
Fantastic location, super friendly and helpful staff. Property could do with a bit of an update in areas and address some mould issues in the bathrooms. Regardless, would go back again.
AndyS
Stayed 4 nights in Jan 2021
6/10 Okay
Ming
Travelled with family
5 Jan,2021
Liked: Cleanliness, staff & service
Internet isn’t working in that particular room. There was no offer of room change or any service for the inconvenience. The exhaust fan in the bathroom isn’t working so the room is constantly steamy and wet. There’s no onsite parking for the particular hotel although there’s parking in the public area about 10-15mins away.
For the price, the single room was tiny, almost impossible to shave in sink.
Thomas
Stayed 4 nights in Aug 2019
6/10 Okay
Karen
15 Aug,2019
Liked: Cleanliness
Disliked: Room comfort
Tiny room!
Bar had a good atmosphere - hotel central to village.
Not a terribly good welcome by surly lady Judy.
Tiny room and even tinnier beds, nowhere to really put our suitcases and all for $600 a night! - but that's probably the same for other hotels on the mountain.
Liked the position.
Room was a bit tired, bathroom poor needs renovation.
Thought we had breakfast each day but restaurant was closed on Sunday, we not told.
Loved it. Will be back......,,,,,,,,,,,,,,,,,,,,,,,
Michael
Stayed 1 night in Apr 2019
4/10 Poor
Roger
2 Apr,2019
Disliked: Property conditions & facilities
Very unsatisfying
Picture shown when booking was not room we got, after complaining about the tiny old room we got we got upgraded to the room we should of got to begin with. Also it was -4 degrees and the heater didn’t work and toilet was leaking and smelt of urine. Breakfast $25 for toast and cereal a rip off.
Roger
Stayed 1 night in Mar 2019
8/10 Good
Verified traveller
Travelled with family
29 Mar,2019
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms in need of renovating,
Great location staff are excellent but condition of building detracts from experience
Verified traveller
Stayed 2 nights in Mar 2019
6/10 Okay
Verified traveller
27 Feb,2019
Liked: Cleanliness, staff & service
Property is dated and looks like it need an upgrade. overall, it is a clean and tidy room. Breakfast could be better
It was disappointing that the hotel didn’t offer what we expected it to. We booked for the restaurant, which was closed. Breakfast was served from 8-9, very late for hotel standards and we couldn’t eat as we left before then. No parking on site and when we showed our upset, hotel check in staff said that we would be a fun couple to have stay very sarcastically. Only one bottle of water, no air conditioning so room was extremely stuffy and hot.