Exterior

Reviews of Comfort Inn & Suites Maumee - Toledo (I80-90)

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 499 out of 1000 reviews" "
Rating 8 - Good. 312 out of 1000 reviews" "
Rating 6 - Okay. 103 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Mike, Long Lake

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Manager on 21 May,2024
Hello Mike,We're glad you chose to stay with us. If you have any feedback to share, please reach out to us so that we can ensure a better experience for your next visit.

6/10 Okay

Dawn, Crystal Lake

Liked: Staff & service
Disliked: Property conditions & facilities
The room smelled like stale smoke and the lighting was poor. But the check in person was very kind and efficient. It was quiet, which is important to me.
Stayed 1 night in May 2024
Response from Manager on 19 May,2024
Hello Dawn,We appreciate your feedback regarding the check-in experience and the quiet environment. We take all comments seriously and your concerns will be shared with the appropriate teams. Should you have any further feedback, please don't hesitate to reach out to us directly.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
There are many options for dining very near the hotel. It is very near the turnpike exit and also near 475.
Stayed 2 nights in May 2024
Response from Manager on 17 May,2024
Hello Deborah,We appreciate your feedback on the convenient location of our hotel. Being in close proximity to various dining options and major highways is always a plus for our guests. Should you require any further assistance or information, please do not hesitate to reach out to our team.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to find and in an area with plenty of food options. The staff was very friendly and welcoming.
Stayed 1 night in May 2024
Response from Manager on 14 May,2024
Hello Daniel,We are delighted to hear that you found our hotel easily accessible and enjoyed the local dining options. Our team works hard to provide a warm and welcoming atmosphere for all our guests. Thank you for your kind words, and we hope to welcome you back in the future.

6/10 Okay

Cherkesha

Stayed 1 night in May 2024
Response from Manager on 17 May,2024
Hello Cherkesha, We appreciate you choosing to stay with us. If there were any concerns during your visit, we encourage you to contact us directly so we can address them promptly. We hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 8 May,2024
Hello Michael,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another amazing experience.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be happy to return!
Stayed 1 night in Apr 2024
Response from Manager on 7 May,2024
Hello Lynn,We appreciate your positive feedback and hope to welcome you back in the future. Thank you for choosing our hotel for your stay.

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 4 May,2024
Hello Dallas,We are delighted to hear that you had an excellent stay with us! If you have any further comments or suggestions, we would love to hear from you.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay and highly recommend. Room was very clean, bed super comfortable and property well maintained and up to date.
Stayed 1 night in Apr 2024
Response from Manager on 2 May,2024
Hello Robin,We are delighted to hear that you had an excellent stay with us! It's wonderful to know that you found the room clean, the bed comfortable, and our property well-maintained and up to date. Your recommendation means a lot to us, and we hope to welcome you back soon!

8/10 Good

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr,2024
Hello Desmond,We're thrilled to hear you had a great stay at our hotel! Our team looks forward to welcoming you back in the future for another enjoyable experience.

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room and quiet setting
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr,2024
Hello Janice,We appreciate your positive feedback on the comfortable room and quiet setting. Your satisfaction is important to us, and we're pleased to know you had a pleasant stay with us. Thank you for choosing our hotel, and we hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a ong day of traveling, to be greeted with such warmth by Ms. Cynthia was amazing. Sercive was quick, amazing, and made us feel like we were coming home for a visit. The room was clean, the breakfast was amazing, and we felt refreshed. My boys were sad to leave. I have already marked this Hotel as a go to for any time we travel.
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr,2024
Hello Nicole,We are delighted to hear that Ms. Cynthia provided you with a warm welcome and that you enjoyed our quick service and clean rooms. It's wonderful to know that you found our breakfast amazing and left feeling refreshed. We look forward to welcoming you back whenever your travels bring you to the area.

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Great service clean
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr,2024
Hello Kristie,We are delighted to hear that you found our service exceptional and the hotel clean during your stay. Your feedback is greatly appreciated as we strive to provide the best experience for all our guests. If you have any further comments or suggestions, please feel free to contact us.

2/10 Terrible

Lisa

Travelled with family and small children
Disliked: Staff & service, amenities
Was told they take service animals upon arrival was told no. Had to find a different place to stay. Staff was rude .
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr,2024
Hello Lisa, We apologize for any inconvenience caused during your stay. Our hotel follows strict guidelines regarding service animals for the safety and comfort of all guests. Your feedback will be shared with the team for further training opportunities. Thank you for bringing this to our attention.

2/10 Terrible

Ewa

Stayed 1 night in Apr 2024
Response from Manager on 8 May,2024
Hello Ewa, We're sorry to hear that your experience did not meet your expectations. Please reach out to us directly with any specific feedback you have from your stay so we can address it accordingly.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not at this time
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr,2024
Hello Charles,We are glad you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon

8/10 Good

Justin, Cambridge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Room clean. Limited breakfast. Pool a little chilly
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr,2024
Hello Justin,Thank you for sharing your feedback with us. We are delighted to hear that you experienced excellent service and found your room to be clean. We appreciate your input regarding the breakfast options and pool temperature. Your comments will be shared with the team for future improvements.

8/10 Good

Amirbehzad

Liked: Cleanliness, staff & service
W
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr,2024
Hello Amirbehzad,Thank you for taking the time to share your feedback with us. We value all guest comments as they help us improve our services for future visitors. If you have any further concerns, please don't hesitate to reach out to our management team directly. We appreciate your understanding in this matter.

10/10 Excellent

Sandeep, Maumee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel to stay Was comfortable and easy
Stayed 4 nights in Apr 2024
Response from Manager on 12 Apr,2024
Hello Sandeep,We are pleased to hear that you found our motel comfortable during your stay. We appreciate your positive feedback and hope to welcome you back in the future.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy off/on interstate. Very clean!
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar,2024
Hello Deborah,We're delighted to hear you found our hotel convenient and clean during your stay. Your kind words are truly appreciated and we hope to welcome you back in the future for another enjoyable visit.

2/10 Terrible

Charles

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Would never stay at this property again hotel room was nasty management was rude!!
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar,2024
Hello Charles, We appreciate your feedback and regret to hear about your experience. We encourage you to reach out to our management directly to discuss your concerns further. Your comments will be valuable for our continuous improvement efforts.

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and exactly what I needed to rest and recover from a long work week
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar,2024
Hello Tamika,We are delighted to hear that you found our hotel comfortable for your stay. It's wonderful to know that you were able to unwind and recharge during your time here. If you ever find yourself in need of another relaxing getaway, we hope to welcome you back again soon.

10/10 Excellent

Ghost of

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and Clean
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar,2024
Hello Ghost of,We are delighted to hear that you found our hotel quiet and clean during your stay. Your feedback is appreciated as we strive to provide a peaceful and comfortable environment for our guests. If you have any further comments or suggestions, please do not hesitate to reach out to us.

6/10 Okay

Tonya

Travelled with family and small children
Liked: Staff & service
The advertisement said it had a hot tub and they had filled it in.
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb,2024
Hello Tonya, We appreciate your feedback regarding the hot tub and will share your comments with the team for further review. We strive to provide accurate information to all our guests for a pleasant stay.

10/10 Excellent

Betsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb,2024
Hello Betsey,We're thrilled you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience!

10/10 Excellent

Mayra

Travelled with family, Travelled with family and small children
Very well kept, indoor pool was great. Front desk was very helpful. Easy check in, check out process.
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb,2024
Hello Mayra,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed our well-kept facilities and that our indoor pool and front desk team contributed to a pleasant stay. We look forward to welcoming you back in the future.

10/10 Excellent

Jacinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend for your stay
Easy check-in staff was friendly, pleasant atmosphere, and it was clean
Stayed 1 night in Feb 2024
Response from Manager on 16 Feb,2024
Hello Jacinda,Thank you for your positive feedback regarding the check-in process, friendly staff, pleasant atmosphere, and cleanliness of our hotel. We strive to provide a seamless and welcoming experience for all our guests. We appreciate your kind words and hope to welcome you back in the future.

2/10 Terrible

Kendra

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty…
As soon as we walked into the room it smelled like pop was spilled on the carpet and was never cleaned. I had moved the bench over to sit on it and there was filth under it. Majority of our outlets in the room didn’t work. We tried all of them, there was no updated USB port plugs to use. The plug that had my husband C-PAP plugged into stopped working during the night. So the kids and I got no sleep. In the morning when I went to shower there was a large booger on the shower curtain! It was disgusting. I will make a different choice when I have to come back to the area in a couple weeks.
Stayed 1 night in Feb 2024
Response from Manager on 7 Feb,2024
Hello Kendra, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We strive to maintain a high standard of cleanliness and we appreciate you bringing these issues to our attention. We encourage guests to notify our staff immediately so that we can address any concerns promptly. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is a full buffet of food options. Staff is kind and helpful.
Stayed 1 night in Feb 2024
Response from Manager on 3 Feb,2024
Hello Susan,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our full buffet breakfast and found our staff to be kind and helpful. We strive to provide excellent service to all our guests and we're glad to know that we succeeded during your stay. We appreciate your feedback and hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price right. Close to toll ro
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb,2024
Hello Ronald,We appreciate your positive feedback regarding our reasonable pricing. Thank you for choosing our hotel for your stay. We hope you had a convenient experience being close to the toll road. If you have any other comments or suggestions, please feel free to reach out to us.

6/10 Okay

Latoya

Travelled with family and small children
It was cool it was quiet clean nothing bad or major
Stayed 2 nights in Jan 2024
Response from Manager on 29 Jan,2024
Hello Latoya,Thank you for staying with us and for sharing your feedback. We're delighted to hear that you enjoyed a peaceful and clean experience at our hotel. We appreciate your kind words and hope to have the opportunity to welcome you back in the future for another enjoyable stay.

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for 1 night
Super clean and friendly staff. Breakfast was the standard… don’t expect much. 2 queen room was a good size. Nothing special. Convenient location.
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan,2024
Hello Christina,Thank you for your recent stay with us! We're delighted to hear that you found our hotel to be clean and our staff friendly. We appreciate your feedback regarding the breakfast and room size. We strive to provide a comfortable stay in a convenient location. We hope to welcome you back in the future.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whenever I’m traveling in NW Ohio, this is where I stay. Everything one would want/expect from a nice hotel but that isn’t why I continue to stay here. It’s the people! Best staff around, very professional, yet awesome friendly.
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan,2024
Hello Ron,Thank you for your kind words about our hotel and staff! We take pride in providing excellent service to our guests and it's great to hear that our staff has been a highlight during your visits. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean. Staff were professional and friendly
Stayed 3 nights in Jan 2024
Response from Manager on 28 Jan,2024
Hello Jane,Thank you for your positive review! We appreciate your kind words about our clean hotel and friendly staff. We strive to provide a professional and welcoming environment for all our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Cynthia

Stayed 1 night in Jan 2024
Response from Manager on 17 Jan,2024
Hello Cynthia,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience during your time with us. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. It would be our pleasure to welcome you back in the future.

10/10 Excellent

Kathy

Travelled with partner
Liked: Amenities
Clean & nicely decorated. Good price!
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan,2024
Hello Kathy,Thank you for your kind feedback! We are delighted to hear that you found our hotel clean and nicely decorated. Providing excellent value for our guests is always our priority. We appreciate your positive review and hope to welcome you back in the future for another enjoyable stay.

8/10 Good

MATTHEW

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice hotel. The staff was friendly. Not much for restaurants in walking distance. The one I could walk was pretty good.
Stayed 2 nights in Jan 2024
Response from Manager on 10 Jan,2024
Hello MATTHEW,Thank you for your review! We are delighted to hear that you found our hotel nice and our staff friendly. While we don't have many restaurants within walking distance, we're glad to know that the one you found was pretty good. We hope to welcome you back in the future for another pleasant stay!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan,2024
Hello Charles,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. Our team takes pride in providing exceptional service and ensuring our guests have a memorable stay. We look forward to welcoming you back on your next visit!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll stay again!
Hotel and room was very nice and clean. I would love it if every hotel had walk-in showers, as we dislike stepping over the tub to get in. Great location, right off the turnpike. And they had plenty of towels! Some places are so stingy with them. We decided to skip the breakfast, as it didn't appeal to us. We have family and friends in Toledo, so we go a couple times a year. We definitely will stay at this hotel next time.
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan,2024
Hello Thomas,Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed our clean and nice rooms, as well as our convenient location. We understand your preference for walk-in showers, and we appreciate your suggestion. Your comments about the ample supply of towels are also noted. We apologize if our breakfast offerings did not meet your expectations, but we're glad to know that it did not hinder your overall experience. We look forward to welcoming you back on your next visit to Toledo.

2/10 Terrible

Ruben, Naples

Disliked: Cleanliness, staff & service, property conditions & facilities
The room I was assigned had bed buds, then the second room I was moved too had issues with the tv. The man at the front counter said there was nothing he could do about the tv. I was told I’d get a refund for the inconvenience of getting bit by bed bugs, I never received a refund. I was covered in bites from bedbugs from head to toes that I ended up in the emergency room. I can say I won’t be returning .
Stayed 2 nights in Dec 2023
Response from Manager on 10 Jan,2024
Hello Ruben, We apologize for any inconvenience you experienced during your stay. Our team is dedicated to ensuring a comfortable and enjoyable stay for our guests. We take reports of pests seriously and have immediately addressed the matter with our pest control team. Regarding the television issue, we apologize for any inconvenience caused and have forwarded your feedback to our maintenance department for review. We understand your concerns and kindly request that you contact our management team directly to discuss further.

10/10 Excellent

Pawan

Travelled with family
Nice
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan,2024
Hello Pawan,Thank you for taking the time to share your positive feedback! We're delighted to hear that you had a nice experience during your stay with us. If there's anything else we can assist you with in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan,2024
Hello James,Thank you for choosing to stay with us and for giving us a perfect rating! We are delighted to hear that you had a wonderful experience at our hotel. We truly appreciate your kind words and look forward to welcoming you back in the near future.

10/10 Excellent

John, Staten Island

Travelled with partner
Liked: Amenities
Very comfortable and clean hotel. The room layout provided everything we needed. There were a variety of choices for breakfast with waffles , bread, bagels, cereal, potatoes, and biscuits with gravy. The only protein available was some Yoplait yogurt or Quaker oatmeal packets. Thankfully there was fresh fruit. The staff was pleasant and efficient.
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan,2024
Hello John,Thank you for choosing our hotel for your recent stay. We're thrilled to hear that you found our hotel to be comfortable and clean, and that the room layout provided everything you needed. We appreciate your feedback regarding the breakfast options, and we will certainly take it into consideration for future improvements. Our staff takes pride in providing excellent service, and we're glad to hear that they were pleasant and efficient during your stay. We hope to welcome you back in the future for another enjoyable experience.

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 8 Jan,2024
Hello Janice, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful option in the Toledo area!
The property was awesome, the staff was extremely helpful, and the pool/exercise room was wonderful. Great location with many establishments within walking distance. Will definitely recommend and stay there again!
Stayed 3 nights in Dec 2023
Response from Manager on 31 Dec,2023
Hello Anthony,Thank you for your amazing review! We are thrilled to hear that you enjoyed our property, helpful staff, and wonderful pool and exercise room. We take pride in providing a great location with many establishments within walking distance. We look forward to welcoming you back on your next visit!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were really impressed, very nice place and very friendly front desk. Only complaint was the coffee pot in the room was dusty inside of it. Needs to be cleaned out.
Stayed 3 nights in Dec 2023
Response from Manager on 30 Dec,2023
Hello Gregory,Thank you for your feedback on your recent stay with us. We appreciate your compliments about our property and friendly front desk. We apologize for the issue with the coffee pot and will make sure to address this with our housekeeping team. We strive to provide a clean and comfortable experience for all our guests.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for a 1st rate room
Stayed 1 night in Dec 2023
Response from Manager on 1 Feb,2024
Hello Michael,Thank you for the positive feedback on our hotel and its value. We're glad you enjoyed your experience in our first-rate room. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec,2023
Hello Kathryn,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Saul

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Manager on 22 Dec,2023
Hello Saul,Thank you so much for choosing our hotel for your recent stay. We are thrilled to hear that you had a wonderful time with us. Your satisfaction is our utmost priority, and we are glad to have met your expectations. We look forward to welcoming you back for another fantastic experience in the future. Safe travels!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 21 Dec,2023
Hello Edward,We are delighted to hear that you had a fantastic experience during your stay at our hotel! We truly appreciate your kind words and are thrilled that you gave us a perfect rating. We strive to provide exceptional service to all our guests, and we're glad to know that we succeeded in making your stay memorable. We hope to welcome you back soon!