Breakfast, lunch, dinner served; Mexican cuisine
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Reviews of Hotel San Francisco Toluca

3 out of 5
Hotel San Francisco Toluca
Ignacio Lopez Rayon Sur 104, Colonia Centro, Toluca, MEX

Reviews

7.8

Good

Rating 10 - Excellent. 102 out of 351 reviews" "
Rating 8 - Good. 136 out of 351 reviews" "
Rating 6 - Okay. 78 out of 351 reviews" "
Rating 4 - Poor. 25 out of 351 reviews" "
Rating 2 - Terrible. 10 out of 351 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Efren

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
No A/C available
Stayed 1 night in May 2024

10/10 Excellent

Edmundo, Azusa

Travelled with family
Liked: Staff & service
Necesita reparación y presentación muy antigua Todo Casi el precio comparable con Holliday inn
Stayed 1 night in Jul 2023

8/10 Good

MARIANELA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very clean! The staff is friendly. The rooms are huge and the beds are very comfortable. The only negative comment about this hotel is that there is not air conditioning or fan, so, it can get hot inside the room.
Stayed 3 nights in Jun 2023

6/10 Okay

Luis

Liked: Cleanliness, staff & service
The location is great. Safe area and close to main attractions. The facilities are quite old and need maintenance. Otherwise is a good option for a night or two if you need a central place to stay for a short time.
Stayed 1 night in Apr 2023

10/10 Excellent

Luis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel, spacious room, comfortable beds. 15 minutes Away from downtown. I'll return again.
Stayed 2 nights in Mar 2023

8/10 Good

Paola

Stayed 1 night in Feb 2023

6/10 Okay

Leopold

Stayed 2 nights in Nov 2022

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

george

Stayed 1 night in Apr 2022
Response from ADV on 6 May,2022
¡Gracias por alojarse con nosotros! Su opinión es muy importante para poder mejorar el servicio y brindarle la atención que se merece. Buen día Gracias.

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2022
Response from ADV on 6 May,2022
¡Gracias por alojarse con nosotros! Su puntuación es muy importante para poder mejorar el servicio y brindarle la atención que se merece. Buen día Gracias.

6/10 Okay

Paul

Business traveller
Liked: Cleanliness
Disliked: Amenities
Liked the price, the layout of the room.
Stayed 1 night in Mar 2022
Response from ADV on 11 Mar,2022
Gracias por su puntuacion y comentario, nos ayuda a seguir mejorar y poder brindar un mejor servicio. Buen dia

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing safe peaceful place
We enjoyed our stay. We stayed for 7 days originally going to be 4. There is a little resturant in the hotel with a complimentary breakfast. There is an elevator. The room was quiet at night though warm at first it cooled off as the night became deeper. Beds are comfortable, though i would wish for a variety of pillow choices. The hotel lobby is nice with large rooms available for conferences . The floors are dated but clean. Did notice some updating going on on the 6th floor, maybe to be carried down to the others. Only spanish is spoken here but with limited Spanish we were easily able to communicate our needs. Every day our rooms was immaculately cleaned, fresh soaps and towels. A cute little thing i have not seen at other hotels if you are still in your room around 1030 the maid will come and ask for your used towels. Then clean the room after you have left for the day. Walking distance to parks, shopping, resturants and historical sites.. be sure to see the botanical gardens. Only 3 blocks away and what a magical place. Its free on Wednesdays. Across the street in the inquisition torture museum. Pass this by if you dont have a strong stomach. Found some really cute resturants within walking distance for the romantic night out or another just for a beer and burger... check out Beer and Wine 308 Garden.. excellent for just that and easy walk from hotel. The zoological park just 30 minutes away is a wonderfull day trip. We taxied there and taxied back. Dont count on uber
Stayed 4 nights in Feb 2022
Response from ADV on 7 Mar,2022
Good afternoon, we appreciate your comment and score, we will continue working to continue providing an excellent service, it was a pleasure to serve you.

8/10 Good

S

Liked: Cleanliness, staff & service, room comfort
Great location amazing staff
Great location, big rooms, strong WiFi and amazing staff. On the downside some light maintenance would help and softer, smaller pillows, at least tne option. Pillows are quite large and hard and it was a day or so before the helpful receptionist Norbert could track down softer ones. On check-in, as requested, he gave us a super quiet room. I'd definitely stay here again. Limited set breakfast menu options for vegetarians but overall great.
Stayed 4 nights in Nov 2021

8/10 Good

Graciela

Stayed 2 nights in Nov 2021

8/10 Good

Blanca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
el hotel esta bien tiene lo necesario y simpre esta limpio el persanal es amable me gusto
Stayed 3 nights in Oct 2021

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is nice. The hotel is fine, but for the price I paid I could get a nicer hotel. The area is a little unsafe from my point of view.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
It was enough and very good location, the building is old
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Did not care for this hotel no air conditioning very noisy.
Stayed 2 nights in Mar 2019
Response from A.D.V on 16 Mar,2019
Buenos tardes Lamentamos que no haya disfrutado de una buena experiencia. Gracias por su opinión es muy importante para nosotros.

6/10 Okay

Verified traveller

Liked: Staff & service
TV didn't work properly Hotel smelled a little bit bad Water pressure was bad Location is very good
Stayed 5 nights in Dec 2018
Response from A.D.V on 9 Jan,2019
Thanks for staying with us! Your opinion is very important to us.

8/10 Good

Verified traveller

Convenient downtown hotel
Downtown hotel , convenient for a short stay
Stayed 1 night in Sep 2018
Response from A.D.V on 10 Sept,2018
Thanks for staying with us! Your opinion is very important to us.

8/10 Good

Thomas

Nice hotel within walking distance of the center...friendly and helpful staff..breakfast was OK...I recommend this place
Stayed 3 nights in Aug 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splurge a little more and star somewhere else
There are two positive features this hotel offers: location and fantastic water pressure. Unfortunately everything else about the hotel is extremely outdated and left much to be desired. From the moment we walked in to check in we felt like we were being interrogated to no end for details about our reservation. They claimed those details help them confirm our identity (ID check anyone?). They also track reservations manually in a giant book. Once our reservation was tracked down we were given a key to access/lock our room (not a regular electronic hotel key, an actual key), two tv remotes wrapped in a rubber band, a WiFi password in a small cutout and another cutout for one complimentary breakfast, although we were staying there 2 nights. The room itself looked much more modern and clean in the website pictures than reality. The bed sheets didn’t smell clean and the beds were as hard as the floor, we woke up with severe back pain we’re still trying to recover from. And to top it all off, in the middle of the night it sounded like someone was jack hammering in the room next door. They claim it was the pipes. Overall not a pleasant or even decent experience, don’t recommend.
Stayed 2 nights in Jul 2018
Response from A.D.V on 10 Aug,2018
Buenos dias Sentimos que no disfrutara al máximo de su estancia. Gracias por su opinión.

2/10 Terrible

Alicia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE!!!! It smells bad!!! The smell of the food goes all over the hotel & into the rooms & it smells nothing but onions! The carpets are filthy! Poor lighting. Theres only 4 irons in the entire hotel. They dont want to give you towels.
Stayed 3 nights in May 2018
Response from A.D.V on 15 May,2018
Good morning We feel that you will not enjoy your stay to the fullest; We will try to solve the indicated problem. Thanks for your opinion.

8/10 Good

ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from ADV on 11 Apr,2018
Buenos días, gracias por su opinión es muy importante para nosotros y así mejorar día a día para poder brindar un mejor servicio.

6/10 Okay

Stella

Liked: Cleanliness, property conditions & facilities, room comfort
Nice central location
The hotel was okay, not bad but not great. The rooms were clean but basic. I had to ask for towels as they were not in the room. You need your Spanish here as the staff do not speak English or other languages. The information on the website was inaccurate - there is no concierge to help with travel or trip planning. The staff did not even have basic information such as local maps, bus routes, or local attractions. A lot of misinformation was provided. The internet is spotty at best and is location dependent.
Stayed 2 nights in Mar 2018
Response from A.D.V on 13 Mar,2018
Thank you for staying with us, it is a pleasure to serve you! We feel that you will not enjoy your stay to the fullest; We will try to solve the indicated problem. Thank you for your opinion, it is very important to continue improving day by day and be able to provide a better service.

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Property conditions & facilities
Some things good, some things just OK.
Breakfast was good. Hotel is just old, and smells a little like it. But it is close to everything and the breakfast was a plus.
Stayed 1 night in Dec 2017
Thank you for staying with us, it is a pleasure to serve you! Your opinion is very important to continue improving day by day and to provide a better service.

6/10 Okay

Deborah

Close to Zocola
It was close for walking to things. That part was great. Elevators were strange, but it was an elevator. Front desk--???-- one girl okay with directions. One guy--no clue. Don't they live in this town? Most of the things I wanted was within .4 m. Old, but pretty clean. No frills. Breakfast was good--eggs and fruit. Table service--no buffet. What more do you need.
Stayed 1 night in Jul 2017
iGracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

6/10 Okay

Jose

Travelled with partner
Liked: Staff & service
No a/c ,the window too small for air to cool down the room and they don't provide a fan,also they should have more options for breakfast
Stayed 2 nights in Apr 2024

10/10 Excellent

Miguel

Stayed 2 nights in Apr 2024

2/10 Terrible

Alejandro

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No me quieren facturar, no es posible eso
Stayed 1 night in Apr 2024

8/10 Good

Alma Verónica

Travelled with family
Liked: Property conditions & facilities
En la habitación no hay conectores para cargar los dispositivos de telefonía ni nada!
Stayed 1 night in Mar 2024

2/10 Terrible

Gustavo

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Horrible todo se escucha, parece motel con título de hotel, no es apto para menores de edad
Stayed 1 night in Mar 2024

8/10 Good

Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvo solo bien
Stayed 1 night in Mar 2024

6/10 Okay

Elisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
El hotel esta bastante decente, un poco descuidado pero limpio, el desayuno con poca variedad pero rico, lo que si me parecio terrible fue la cama, el colchon tenia todos los resortes salidos y lastimaba, la regadera habia que mantener el boton levantado para que saliera pues no se atoraba
Stayed 1 night in Mar 2024

8/10 Good

JUAN M.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien.
Stayed 1 night in Mar 2024

8/10 Good

Miguel

Sin comentarios
Stayed 1 night in Mar 2024

6/10 Okay

Julieth

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024

8/10 Good

EDUARDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendable
Stayed 2 nights in Feb 2024

10/10 Excellent

Luis Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente
todo muy bien muchas gracias
Stayed 1 night in Feb 2024

6/10 Okay

Orlando Federico

Business traveller
Disliked: Room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien todo, el desayuno muy rico, nada más a la ventana de nuestra habitación no le servía el seguro, y se podía abrir desde afuera pero todo en orden, muchas gracias
Stayed 1 night in Feb 2024

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio
Excelente servicio , necesita un cambio de alfombras, desayuno muy bueno tiene amplio estacionamiento
Stayed 2 nights in Feb 2024

6/10 Okay

Leticia

Business traveller
Creo que tiene muchas áreas de oportunidad
Al servicio le falta ser mas personalizado, no están al pendiente del ingreso al estacionamiento. La infraestructura bien pero le hace mucha falta modernizarla, tiene colores muy sobrios y muchos colores para mi gusto, un colchón viejo. El restaurante bien pero sirven siempre lo mismo
Stayed 2 nights in Feb 2024

10/10 Excellent

Yael Emmanuel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable vs el precio mientras se mantenga puesto que más no se pagaría ya que no es un hotel tan elegante ni tecnológico.
Stayed 1 night in Jan 2024

8/10 Good

GALO ULISES

Stayed 2 nights in Jan 2024

8/10 Good

V

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

SANCHEZ AMEZCUA

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Las camas incómodas, el personal se comportó mal, el estacionamiento es bajo, solo caben carros menores a dos metros
Stayed 2 nights in Dec 2023

8/10 Good

Guadalupe Elizabeth

Stayed 1 night in Dec 2023

4/10 Poor

Haris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023