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Clean, quiet and close to where we needed. A bit expensive tho for a motel.
Shaun
Stayed 2 nights in Dec 2023
6/10 Okay
Verified traveller
25 Dec,2023
Disliked: Staff & service, room comfort
Do not book this hotel for stays btw Dec. 24-Jan 2
Breakfast is simple but good.
Do not book between December 24 - January 2nd, the hotel services will be in full shutdown with no one to attend to your need nor clean your room and no breakfast.
First time seen an hotel shutting down services completely on Holidays.
We felt seriously not safe on the property.
Verified traveller
Stayed 4 nights in Dec 2023
Response from Best Western Halton Hills on 27 Dec,2023
Good morning Mr.Tella, thank you for staying with us. We did inform you that we will be closed from Dec 25th to give our hard working staff a time off during the holiday. We have cleaned your room everyday during your stay except on Dec 23rd because you have DND sign on your door. Our hotel is very safe and we have security guards on duty in the evening. You do not have to make an announcement on our behalf about our closure because we have informed all the 3rd party websites and closed our inventory. Thank you for giving us your feedback.
Rooms were clean, staff was pleasant and helpful. Breakfast was hot, fresh and a clean, inviting eating area.
Toronto outlets near by. Lots of food options within a few minutes walk - or less to drive.
Great overall experience- will stay again if I'm in the area.
Chelsea
Stayed 1 night in Dec 2023
Response from Best Western Halton Hills on 27 Dec,2023
Thank you so much for taking the time to give us an awesome review.
Clean, spacious room including the bathroom. Great breakfast included in price. One fault was no recycling bin in room. Close to several restaurants, would imagine those withou mobility challenges could walk to many. Great selection of shops in local mall.
There were drug users outside of our hotel room who were there all night. People tried to open our door and look in our window. Clearly homeless people hanging around the area. No water in the rooms. You had to go to a vending machine where drug users were sitting beside it.
Jessica
Stayed 1 night in Oct 2023
Response from Guest Services on 14 Nov,2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. Thank you for taking the time to complete the survey.
Thank you for leaving us your feedback, we are so happy to hear you had an enjoyable stay with us and we look forward to seeing you again!
6/10 Okay
Peter
Travelled with group
10 Nov,2023
Liked: Cleanliness
Disliked: Staff & service, amenities
Best Western website wouldn't let me book the exact same room that I could happily book on Expedia for $30 more per night.
When I got to the hotel, the desk attendant reminded me that I paid too much, but couldn't even add my rewards card.
Peter
Stayed 1 night in Nov 2023
6/10 Okay
Robert
9 Nov,2023
Liked: Cleanliness
Robert
Stayed 1 night in Nov 2023
Response from Guest Services on 14 Nov,2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay.
8/10 Good
Robert
Travelled with partner
27 Oct,2023
Clean and good condition for an older property
Robert
Stayed 1 night in Oct 2023
Response from Guest Services on 14 Nov,2023
Thank you for leaving us your feedback, we are so happy to hear you had an enjoyable stay with us and we look forward to seeing you again!
Thank you for leaving us your feedback, we are so happy to hear you had an enjoyable stay with us and we look forward to seeing you again!
8/10 Good
Tammy
16 Oct,2023
Tammy
Stayed 1 night in Oct 2023
2/10 Terrible
analyn
14 Oct,2023
analyn
Stayed 1 night in Oct 2023
Response from Guest Services on 14 Nov,2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay.
6/10 Okay
Ashley
Travelled with family and small children
14 Oct,2023
Liked: Staff & service, amenities
Disliked: Cleanliness
Very overpriced for a motel type of place. Nice to be able to drive right up to my ground floor room. Microwave and fridge in the room are very helpful. Then included breakfast was good. My main complaint is the cost and it was dirty. Our bathroom had other people’s hair all over the floor and the duvet cover had hair all over it as well. Almost looked like dog hair. Gross! They won’t let you pay in cash without paying the deposit in cash up front as well.
TV didn't work. Called once. Staff came and fixed it. Worked for about 5 minutes and broke down again. Screen kept displaying "no signal." None of the controls worked.
Drain stopper in bath tub wouldn't close. Couldn't take a bath.
Nice and clean. Comfortable beds. Easy parking access. Friendly, courteous staff.
The only issue was the strong smell in the room that activated my allergies.