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Reviews of Hilton Toronto/Markham Suites Conference Centre & Spa

4 out of 5
Hilton Toronto/Markham Suites Conference Centre & Spa
8500 Warden Avenue, Markham, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 695 out of 1276 reviews" "
Rating 8 - Good. 322 out of 1276 reviews" "
Rating 6 - Okay. 102 out of 1276 reviews" "
Rating 4 - Poor. 80 out of 1276 reviews" "
Rating 2 - Terrible. 77 out of 1276 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shao bin

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Lap-Yang, Morgantown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my designated hotel to stay whenever I visit Toronto. Easy walking distance to numerous dinning options. Easy shopping. Close to major Highways. Spacious room.
Stayed 3 nights in Apr 2024

10/10 Excellent

Yasameen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Manuela De La

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived only had 3 bath towels and we were a total of 4 guests. We called to notify housekeeping and didn’t receive bath towels until the next day.we checked in on Thursday and our room was Not cleaned until Saturday
Stayed 3 nights in Apr 2024

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were large. Great for a family.
Stayed 1 night in Apr 2024

10/10 Excellent

Evon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Apr 2024

8/10 Good

Courtney

Travelled with family
Disliked: Cleanliness
Room was not cleaned properly
Stayed 2 nights in Apr 2024

10/10 Excellent

Pina

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Kid friendly and super clean.
Stayed 2 nights in Apr 2024
Response from Front on 22 Apr,2024
Thank you for a top rating. We welcome you back anytime!

2/10 Terrible

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk Team on 24 Apr,2024
Thank you for the rating. We are sorry that you didn't enjoy your stay. Hopefully you give us another try to redeem ourselves.

10/10 Excellent

Khushbo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 24 Apr,2024
Thank you for the rating. Welcome you back anytime!

10/10 Excellent

Mitul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 22 Apr,2024
Thank you for a top rating. We welcome you back anytime!

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 24 Apr,2024
Thank you for the rating. Welcome you back anytime!

8/10 Good

BENYUAN

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024
Response from Front Desk Team on 24 Apr,2024
Thank you for the rating. Welcome you back anytime!Your comments have been noted.

6/10 Okay

WEN CHIN

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Front Desk Team on 24 Apr,2024
Thank you for the rating. We are sorry that you didn't enjoy your stay. Hopefully you give us another try to redeem ourselves.

8/10 Good

Chun Keung, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has worn down after all these years. It need a refurbishment.
Stayed 3 nights in Apr 2024
Response from Front desk on 24 Apr,2024
Thank you for the rating. Welcome you back anytime!Your comments have been noted.

6/10 Okay

yongchang, Carignan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Perfect location but need do some renovations specially for the shower
Stayed 1 night in Apr 2024
Response from Front Desk Team on 24 Apr,2024
Thank you for the rating. Welcome you back anytime!Your comments have been noted.

6/10 Okay

Simon Wai Yung

Disliked: Staff & service, property conditions & facilities
The room services in cleaning and replacement of refreshments need substantial improvements.
Stayed 4 nights in Mar 2024
Response from Front Desk Team on 24 Apr,2024
Thank you for the rating. Welcome you back anytime!Your comments have been noted.

10/10 Excellent

PING

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Apr 2024
Response from Front Desk Team on 22 Apr,2024
Thank you for a top rating. We welcome you back anytime!

10/10 Excellent

xiao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my room the phone can’t call to front desk or services, when I need something I have to go front desk to asked, but service very quick, I can get either extra pillows and blankets they bring it in 20-30 mins under, I would highly recommend this hotel every time I tripped to Canada.
Stayed 5 nights in Apr 2024
Response from Front Desk Team on 10 Apr,2024
Thank you for your comments and rating!

10/10 Excellent

eric

Stayed 1 night in Apr 2024

10/10 Excellent

Glenn

Stayed 1 night in Apr 2024
Response from Front Desk Team on 10 Apr,2024
Thank you for your rating!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Team on 10 Apr,2024
Thank you for your rating!

4/10 Poor

Raj

Travelled with family
Heating not working at times. Hot water cuts out. Dirty sheets not changed. Food for vegetarians is sparse and poor. Ambience dull.
Stayed 4 nights in Mar 2024
Response from Front desk on 10 Apr,2024
We appreciate honest feedback. Will share with management teams

8/10 Good

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 10 Apr,2024
Thank you for your rating!

10/10 Excellent

Eric

Stayed 2 nights in Apr 2024
Response from Front desk on 10 Apr,2024
Thank you for your rating!

10/10 Excellent

Franklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people there were amazing!
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 10 Apr,2024
Thank you for your rating!

10/10 Excellent

Ransome

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel top service, definitely would go again.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 10 Apr,2024
Thank you for your rating!

10/10 Excellent

Paul Ryan, Woodside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very clean and the service was good. Will be back and hopefully will stay longer
Stayed 1 night in Mar 2024
Response from Front Desk Team on 10 Apr,2024
Thank you for your rating!

10/10 Excellent

Damilola, KAMLOOPS

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Front Desk Team on 10 Apr,2024
Thank you for your rating!

10/10 Excellent

ken

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Front Desk Team on 10 Apr,2024
Thank you for your rating!

4/10 Poor

Raj

Travelled with family
Disliked: Property conditions & facilities
Heating packed up. We froze and I had a head cold and missed half the events we went for. Bed groaned as though on a tin each time one turned. Bath jell ran out. Food was truly foul for vegetarians. Hot water kept cutting out. Long waits at reception. Surprising for a Hilton.
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 10 Apr,2024
Thank you for your honest feedback. Will be shared with teams.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Team on 10 Apr,2024
Thank you for your rating!

10/10 Excellent

Yan

Stayed 1 night in Mar 2024
Response from Front Desk Team on 22 Apr,2024
Thank you for a top rating. We welcome you back anytime!

10/10 Excellent

Daphne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Desk Team on 28 Mar,2024
Thank you for feedback

6/10 Okay

Maria

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Very nice hotel; I stayed here years ago and the room was amazing but this time we booked a kitchenette suite that is pet friendly. Room looked a little outdated and the mirrors were dirty; one of the glasses with the cover on had a white hair in it but asides from those issues of cleanliness everything else was fine. The staff were kind and helpful.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 28 Mar,2024
Thank you for feedback

2/10 Terrible

Janice, Calgary

Stayed 3 nights in Mar 2024
Response from Front Desk Team on 24 Apr,2024
Thank you for the rating. We are sorry that you didn't enjoy your stay. Hopefully you give us another try to redeem ourselves.

4/10 Poor

jie cheng

Stayed 1 night in Mar 2024
Response from Front Desk Team on 24 Apr,2024
Thank you for the rating. We are sorry that you didn't enjoy your stay. Hopefully you give us another try to redeem ourselves.

10/10 Excellent

Mridu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 25 Mar,2024
Amazing Thank you for top rating!

8/10 Good

Jennifer, Uxbridge

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk on 25 Mar,2024
Amazing Thank you for top rating!

4/10 Poor

Crystal

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our stay was just "okay". We had a 2 bedroom on the 3rd floor which was very spacious. However, the room had two big glass brick sections instead of solid wall beside the doors (there were two doors into the hallway) that were covered by curtains. If the curtains were not closed, you could see people walking down the hallway, and it blocked out zero of the noise. It was the oddest room I have ever been in. Also, the pool was not great, was under some type of renovation and had a huge tarps covering one wall and bag of concrete laying around. You also had to book a time slot to use the pool. This was a March break staycation, so that was definitely not ideal with three young kids. The staff were wonderful though.
Stayed 1 night in Mar 2024
Response from Ali - Front Office Supervisor on 19 Mar,2024
We thank you for your honest feedback. We will be sharing this with our management teams.

10/10 Excellent

Carmine

Stayed 1 night in Mar 2024
Response from Front Desk Team on 10 Apr,2024
Thank you for your rating!

10/10 Excellent

Nathan

Absolutely Beautiful
Stayed 1 night in Mar 2024
Response from Front desk on 19 Mar,2024
Thank you for the great rating! We welcome you back anytime!

10/10 Excellent

lucille

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very spacious hotel and accessible to all activities.
Stayed 2 nights in Mar 2024
Response from Front desk on 19 Mar,2024
Thank you for the great rating! We welcome you back anytime!

8/10 Good

John

Travelled with group
Liked: Staff & service
My room was nice and clean. Beds were very comfortable. Wasn’t happy that the hot tub was broken
Stayed 1 night in Mar 2024
Response from Front desk on 19 Mar,2024
Thank you for the great rating! We welcome you back anytime!

8/10 Good

Julie, Chelsea

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk on 19 Mar,2024
Thank you for the great rating! We welcome you back anytime!

8/10 Good

Katia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Corner suite is excellent but could use an extra sink. Only one was in the bathroom.
Stayed 3 nights in Mar 2024
Response from Front desk on 19 Mar,2024
Thank you for the great rating! We welcome you back anytime!

6/10 Okay

Min

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room condition is generally not renovated.
Stayed 1 night in Mar 2024
Response from Front desk on 19 Mar,2024
Thank you for your honest feedback. We will share with management group.

8/10 Good

JUNBIAO

Liked: Cleanliness
Good
Stayed 1 night in Mar 2024
Response from Front desk on 25 Mar,2024
Amazing Thank you for top rating!

10/10 Excellent

Jude

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Center area. Elevator view
Stayed 1 night in Feb 2024
Response from Front desk on 19 Mar,2024
Thank you for the great rating! We welcome you back anytime!

8/10 Good

Tsz Wan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good hotel and spacious room. Staffs are very friendly. Hope there are more hooks for towels in bath room and the water temp is slightly unstable.
Stayed 4 nights in Feb 2024
Response from Front desk on 19 Mar,2024
Thank you for the great rating! We welcome you back anytime!