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Reviews of Hotel Royal Costa

3 out of 5
Hotel Royal Costa
Calle Sistema Iberico, 60, Urbanizacion Los Alamos, Torremolinos, Malaga

Reviews

7.4

Good

Rating 10 - Excellent. 171 out of 664 reviews" "
Rating 8 - Good. 263 out of 664 reviews" "
Rating 6 - Okay. 125 out of 664 reviews" "
Rating 4 - Poor. 62 out of 664 reviews" "
Rating 2 - Terrible. 43 out of 664 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Rachel

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When we first arrived, the front desk guy looked at us, and went back to his cell phone. We stood there for a good minute, and then he glanced up again and clearly was annoyed by us checking in too early. His attitude was unnecessary, but we brushed it off and sat in the lobby until our room was ready. Once inside the room, we got hit with a STRONG, foul smelling oder. It was something coming out of the bathroom. I’m not entirely sure as to what it was, as it was clean. We had to keep the door shut all night and put our left over food in there to mask the smell. Due to the experience at the front desk, and only being there for one night, we just sucked it up. The room itself was not bad, but the beds were also incredibly uncomfortable.
Stayed 1 night in Apr 2024

8/10 Good

Peggy

Liked: Staff & service, property conditions & facilities
I just needed a reasonably priced room to spend the night, somewhere near the airport. It appeared to be in a good neighborhood, and it was clean. The service of the front desk employees was excellent! Check-in & check-out was very smooth. They called me a taxi, and sent me off with a boxed lunch. I didn’t eat there, so I don’t have any opinion about the restaurant. The only complaint I have is the noise, although I didn’t complain to the hotel staff. It was very noisy. People sounded like they were yelling and running in the halls, right outside my door. A couple of times I thought someone was trying to open my door, when they were actually going into their own rooms. Despite all the noise, I’d stay at the Hotel Royal Costa again. The price was really cheap, the service was great, and my room was clean and adequate for 1 person.
Stayed 1 night in Apr 2024

6/10 Okay

Emily

Liked: Cleanliness, staff & service
This is a budget hotel. Because I didnt pay a lot, i was actually impressed. However there are areas which could be improved. It is expected that there will be plug sockets next to the bed, however I only found one socket for the whole room. The bath was quite dangerous, as you nearly topple over trying to reach the taps, however it was nice to have a bath present. The pool bar was not open, but as its only May, maybe it will open later. The food was very average. My biggest problem was how noisy it was: the noise from the bar carries up the stairs, the chairs are so heavy you can hear people scraping them across the floor. The walls are so thin, you can hear talking. The doors do not close so you get a draft. The hotel backs onto train tracks so that is also noisy. However, the staff were pleasant and it was clean. I would not choose to holiday here, but it has a good location close to the airport and beach, so served a purpose for me. Very reasonably priced.
Stayed 1 night in Apr 2024

10/10 Excellent

Mehmet, Urla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

emmet

Liked: Staff & service
Convenient for train line close to sirport, walking distance easily. Beach and other facilities further away but walkable. I would describe this hotel as dated, single room was ok. Bed linen clean but old. One night stay, balcony a good one for watching aircraft. Minor cleaning issue of leftover shower gel sachet from previous guests in shower area. Dated decor but a fun place with entertainment in evening, popular with elderly groups i think. Breakfast buffet good, gets busy at times. Wifi good. Very fair price, would probably use again.
Stayed 1 night in Apr 2024

10/10 Excellent

Donna

Stayed 1 night in Apr 2024

10/10 Excellent

Ilir

Stayed 2 nights in Mar 2024

10/10 Excellent

Basel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is good value for the money. We stayed 2 nights. Breakfast buffet is good.
Stayed 2 nights in Feb 2024

10/10 Excellent

NAOUFAL

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families
Stayed 4 nights in Jan 2024

10/10 Excellent

Sandra

Stayed 1 night in Nov 2023

8/10 Good

Niels Ivan

Liked: Cleanliness
the view van excellent from my room!
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
The hotel gave our reservation to someone else without checking with us. Then asked us to go to another of their hotels. We travelled from UK to Spain that day and they told us that our reservation is gone when we checked in in the night, even though it was confirmed. Going to an unknown hotel with little kids in the middle of the night was horrible. Also there is almost no street parking. Their description is deceiving.
Stayed 1 night in Oct 2023

10/10 Excellent

Jose

Travelled with family
Liked: Amenities, property conditions & facilities
Very good and easy for everything car hotel and flight
Stayed 1 night in Oct 2023

10/10 Excellent

Virginie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Colin

Liked: Cleanliness, staff & service
Disliked: Room comfort
LOCATION GREAT FOR SHORT TRIP
Pros - great location. Quick train for airport and resorts. Taxi in early morning quick and easy. Nice pool area. Good wee local bar/restaurants nearby. Beach a 10 minute walk. Staff nice and accommodating. Cons - rooms are very basic, not soundproof at all and beds were poor/hard. Never ceases to amaze me why hotels never put felt pads on furniture that sits on tiled floors - noise is awful. PS - Hotels.com charged my £45 more for a sea view room than the hotel receipt I got. So didn’t get the room I booked and no refund from Hotes.com
Stayed 4 nights in Oct 2023

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast and immaculate throughout. Helpful staff.
Stayed 4 nights in Oct 2023
Response from Royal Costa on 27 Oct,2023
On behalf of the entire Royal Costa team, we would like to thank you for taking the time to share your feedback on your experience during your stay.It's great to hear that you had a great time with us but we're also disappointed to hear that we didn't meet your expectations due to some of our services

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Royal Costa on 27 Oct,2023
Muchas gracias por compartir con nosotros la valoración de su estancia. Esperamos volver a recibirle muy pronto de vuelta.Un cordial saludo.

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023
Response from Royal Costa on 27 Oct,2023
Muchas gracias por compartir con nosotros la valoración de su estancia. Esperamos volver a recibirle muy pronto de vuelta.Un cordial saludo.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot with a nice pool.
Stayed 1 night in Oct 2023
Response from Royal Costa on 20 Oct,2023
On behalf of the entire Royal Costa team, we would like to thank you for taking the time to share your feedback on your experience during your stay.It's great to hear that you had a great time with us but we're also disappointed to hear that we didn't meet your expectations due to some of our services

10/10 Excellent

margaret joyce

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from Royal Costa on 27 Oct,2023
Muchas gracias por compartir con nosotros la valoración de su estancia. Esperamos volver a recibirle muy pronto de vuelta.Un cordial saludo.

10/10 Excellent

Piotr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay
Stayed 3 nights in Sep 2023
Response from Royal Costa on 5 Oct,2023
It's great to hear that you had a great time with us and it's a pleasure for us to discover that you were delighted with our services, we really hope to have the opportunity to welcome you back on your next visit to the Costa del Sol!

10/10 Excellent

Jignesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location ..near to airport and railway station and Plaça mayor mall .. And easy access to all motorways ..
Stayed 3 nights in Sep 2023
Response from Royal Costa on 4 Oct,2023
t's great to hear that you had a great time with us and it's a pleasure for us to discover that you were delighted with our services, we really hope to have the opportunity to welcome you back on your next visit to the Costa del Sol!

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Quite an old fashioned hotel, which we like. Very clean all round. Lovely dining, lots of choice. Fantastic pool within nice gardens. Right at train station.
Stayed 7 nights in Sep 2023
Response from Royal Costa on 4 Oct,2023
t's great to hear that you had a great time with us and it's a pleasure for us to discover that you were delighted with our services, we really hope to have the opportunity to welcome you back on your next visit to the Costa del Sol!

8/10 Good

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fun place, busy with all inclusive tourists but all good.
Stayed 1 night in Sep 2023
Response from Royal Costa on 4 Oct,2023
t's great to hear that you had a great time with us and it's a pleasure for us to discover that you were delighted with our services, we really hope to have the opportunity to welcome you back on your next visit to the Costa del Sol!

4/10 Poor

Fred, Bakersfield

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
On check in we weren’t advised room towels couldn’t go to the pool. So up and down we went to the room to return our towels. Then we went to the pool. No towels. Must check out from the front desk. Finally at the pool bar. No room charges. Cash or CC. Back to the room again. Then after the pool to the room. With the towels. Ooopsie. Gotta return those at the front desk. The bar served mojitos. Dark rum? A first for me. ….. much much more.
Stayed 2 nights in Sep 2023
Response from Royal Costa on 4 Oct,2023
Thank you for taking the time to leave us a review, we really appreciate it. It is great to hear that you had a great time with us but we are also disappointed to hear that we did not meet your expectations due to some of our services.

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Royal Costa on 27 Oct,2023
Muchas gracias por compartir con nosotros la valoración de su estancia. Esperamos volver a recibirle muy pronto de vuelta.Un cordial saludo.

8/10 Good

Natalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Lucy

Travelled with family
Disliked: Property conditions & facilities
You get what you pay for, it was ok.
You obviously get what you pay for. This was a cheap few days away so we weren’t expecting much. The rooms are very dated but was clean and fine. Food was ok but always cold despite being under lamps. We were only there for four days, I think you’d get bored with the choice for any longer. Pool was nice, outside area was nice. Overall my general review is ‘It was ok’
Stayed 3 nights in Aug 2023
Response from Royal Costa on 16 Aug,2023
On behalf of the entire Royal Costa team, we would like to thank you for taking the time to share your feedback on your experience during your stay.It is great to hear that you had a great time with us but we are also disappointed to hear that we did not meet your expectations due to some of our services.

2/10 Terrible

Andre

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very old building, so many cracks on the walls in my balcony and room. The walls were so dirty, The receptionists were not welcome at all, not understand English at all. I reserved 2 pool view but they have us one of the room pool view and they are not even answer me why. The food was horrible, plates, spoon and glasses were so dirty. We did not eat there at all. Expedia has to investigate about this hotel, service was horrible. The pictures on the website is totally different from reality.
Stayed 5 nights in Jul 2023
Response from Royal Costa on 7 Aug,2023
First of all, I would like to let you know that we're very sorry to hear that you weren't satisfied with your experience at our hotel.We're also disappointed to hear that we didn't meet your expectations due to some of our services. However, we take all comments seriously.

8/10 Good

JORGE

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Good enough although not the one I was looking for. Good location but far from the beach. Very crowded. It has more British or American style rather than the Spanish one. Great night show(magic), full breakfast buffet.
Stayed 1 night in Jul 2023
Response from Royal Costa on 24 Jul,2023
Gracias por tomarse la molestia de dejarnos un comentario, se lo agradecemos mucho. Es genial saber que la pasaste muy bien con nosotros también nos decepciona saber que no cumplimos con sus expectativas debido a algunos de nuestros servicios.

8/10 Good

Sergejs

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2023

8/10 Good

John

Stayed 1 night in Jul 2023

2/10 Terrible

Juri

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Tina

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2023

8/10 Good

Frah

Stayed 4 nights in Jul 2023

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service
Loved the pool, gardens and bar and staff were excellent In the bar. Air con, hot water and bed all really good but does need a refurb. Overall great value for money and a perfect location for the beach and the airport.
Stayed 2 nights in Jun 2023
Response from Royal Costa on 6 Jul,2023
On behalf of the entire Royal Costa team, we would like to thank you for taking the time to share your feedback on your experience during your stay.It is great to hear that you had a great time with us but we are also disappointed to hear that we did not meet your expectations due to some of our services.

8/10 Good

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairly good
We were worried when we first arrived as it seems you are in the middle of no where but the next day we went for a walk to find the train station right behind the hotel so we were quite happy with that and being English we found it quite easy to work out how to get tickets and where to go etc. Food is good especially breakfast but if you don’t go all inclusive you can’t even have a water at dinner which we thought was abit mean. The rooms could do with abit of TLC and the tv was locked to Spanish even the English channels which was only annoying because we had a couple rainy days so would have been nice to watch something.pool area is good but the life guard is abit strict and doesn’t allow anyone to do much. Overall happy we would go back we just think it needs abit of tweaking in places to make it great
Stayed 4 nights in Jun 2023
Response from Royal Costa on 6 Jul,2023
On behalf of the entire Royal Costa team, we would like to thank you for taking the time to share your feedback on your experience during your stay.It is great to hear that you had a great time with us but we are also disappointed to hear that we did not meet your expectations due to some of our services.

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a good stay but on our last day a huge group of students arrived. Everything got very loud and too many people for the buffet restaurant at one time (100 ).
Stayed 2 nights in May 2023

8/10 Good

Ed

Travelled with group
Liked: Cleanliness, staff & service
Rooms outdated but outdoor pool area pleasant
Stayed 1 night in May 2023

8/10 Good

Cecilia

Travelled with group
Liked: Cleanliness, staff & service
The location is great to stay close to the airport. The breakfast included is amazing with a variety of options!
Stayed 1 night in May 2023
Response from Royal Costa on 5 Jul,2023
On behalf of the entire Royal Costa team, we would like to thank you for taking the time to share your positive feedback about your experience during your stay.It is great to know that you had a great time with us and it is a pleasure for us to discover that you were delighted with our services. We really hope to have the opportunity to welcome you back on your next visit to the Costa del Sol!

2/10 Terrible

Terence

Disliked: Staff & service, amenities, property conditions & facilities
Nothing to like about the hotel
Stayed 1 night in Apr 2023

8/10 Good

Trevor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cooked breakfast wasn’t nice
Stayed 1 night in Apr 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 1 night in Apr 2023

8/10 Good

Marzena

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
I spent here 4 nights. Amazing view from balcony. Generally everything was good but cleaning should be better (dust everywhere) Reception staff should be me more friendly. Amazing food (breakfast and dinner buffet).
Stayed 4 nights in Feb 2023

6/10 Okay

John

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The single room allocated to me had no natural light in it. The bed was basic with a double pillow which I had to fold over to get comfortable. The safe did not seem to work. Disappointing after a long journey. This hotel has seen better days. This is a shame as it is in a nice residential area next to Los Alamos station. This makes it very convenient for the airport and transit to Malaga city where I joined my coach to Granada.OK if al you want is a bed for the night
Stayed 1 night in Mar 2023

8/10 Good

Dejan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Andrii

Stayed 1 night in Feb 2023

6/10 Okay

Victoria

Travelled with family
Disliked: Cleanliness
Great location, not much else.
The location of the hotel is really good, it’s a five minute easy walk to and from the Los Alamos train station which comes direct from the airport and goes to Malaga etc. No need for taxis etc, use the train for everything. The hotel staff didn’t seem friendly at all, the housekeeping staff were smiley and upbeat but everyone else didn’t smile, say hello or anything, I found it really strange. There’s 2 lifts which are great, the pool and outdoor area looks lovely and there’s a little play area for young children, it also looks lovely. The food wasn’t great for us, we are a bit fussy but it was worse than we thought it would be. Breakfast is lovely, so many options but nothing is hot or near to hot, so don’t expect piping hot food, it’ll be warm at best. We were half board so had dinner too, there aren’t loads of options and there’s no children's section either like most hotels. A lot of the time we ordered from Glovo and got food delivered to the hotel. The room is dated and basic but was fine, you get hand soap, shower gel and shampoo sachets and the housekeeping clean if you want it cleaning and provide fresh towels. The evening we arrived I found the bathroom had apparently been cleaned but it was dirty with hairs over the toilet seat and all in the bath. I had to clean it myself before we used anything. I didn’t find the beds too uncomfortable considering lots say how awful they are. The noise from the train, planes, thin walls is a lot, it does disrupt.
Stayed 5 nights in Feb 2023

10/10 Excellent

ROMANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice well-priced hotel with animation program
Very nice hotel with comfortable, well equipped rooms where actually everything works, from the lights and hot water to TV and heating, which was a relief for me after 2 weeks round trip through Morocco where these things are rare. The buffet food is lovely and half-board or all-inclusive options are very well priced, so make sure you add one of those to your room booking. However, note that alcoholic beverages and snacks between meals are not or may not be included. Parking is free and safe along the street leading to the hotel, and the animation program is plentiful and sounds like fun. One can certainly stay there for a week and not get bored. Highly recommended!
Stayed 1 night in Feb 2023