View from property

Reviews of Moon Dreams Torremolinos

4 out of 5
Moon Dreams Torremolinos
Calle de los Nidos, 7, Torremolinos, Málaga

Reviews

8.8

Excellent

Rating 10 - Excellent. 55 out of 104 reviews" "
Rating 8 - Good. 40 out of 104 reviews" "
Rating 6 - Okay. 5 out of 104 reviews" "
Rating 4 - Poor. 3 out of 104 reviews" "
Rating 2 - Terrible. 1 out of 104 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot fault staff or the hotel.perect stay room cleaned every day reception staff and bar staff friendly and efficient hotel located in perfect spot 2 minute walk to shops restaurants and bars
Stayed 7 nights in Nov 2021
Response from Front Desk– ​​Hotel El Tiburón Boutique on 18 Jan,2022
Dear Joseph, first of all thank you very much for your comment and for the excellent evaluation you have left us, for us it is like a reward because it helps us improve every day. Thank you for highlighting our location and our friendly staff always happy to help you out. The most important thing is that our guests can feel at home and enjoy their stay to the fullest. Remember that our reception staff is at your disposal to find a possible option for any request you may have. We hope to see you soon back at El Tiburón. Kind regards,

8/10 Good

Noah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Front Desk – ​​Hotel El Tiburón Boutique on 18 Jan,2022
Dear Noah, first of all thank you very much for your comment and for the excellent evaluation you have left us, for us it is like a reward because it helps us improve every day. Remember that our reception staff is at your disposal to find a possible option for any request you may have. We hope to see you soon back at El Tiburón. Kind regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel ,clean, staff always, helpful. Spa tho was only open for 1hour a day, that was the reason we chose this hotel, also no treatments or massage available. Will definitely use it again, close to the beach, And plenty of bars and restaurants.
Stayed 5 nights in Nov 2021
Response from Front Desk – ​​Hotel El Tiburón Boutique & Spa on 18 Jan,2022
Dear Michael, first of all thank you very much for your comment and for the excellent evaluation you have left us, for us it is like a reward because it helps us improve every day. Thank you for highlighting the staff and the cleanliness of the hotel along with our spa service and our location. The most important thing is that our guests can feel at home and enjoy their stay to the fullest. Remember that our reception staff is at your disposal to find a possible option for any request you may have. We are delighted to see that you wish to come back again thus we hope to see you soon back at El Tiburón. Kind regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2021
Response from Lorena on 18 Oct,2021
Dear guest, In first place we are delighted to receive such a positive feedback from you. For us is a true pleasure to discover our guests enjoy their stay the way you did. Please, do not hesitate to choose us again when you come back to Torremolinos, we would be pleased to keep surprising you. Kind regards, Front Desk Department.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Hotel Manager on 22 Sept,2020
Dear Guest, Thank you for staying with us and sharing your wonderful review. My team and I look forward to the pleasure of welcoming you back to El Tiburon Boutique Hotel for another memorable experience. Best regards, El Tiburon Hotel Boutique & Spa**** Hotel manager

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Iittle break
What a lovely stay we had , such lovely staff.. hotel is incredibly clean.. all distancing measures in place but relaxed all the same .. a street back from the promenade.. cocktails were great and not overpriced. We will be back .. thank you
Stayed 1 night in Jul 2020

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Another fantastic stay at this super little hotel, staff are excellent and they are a credit to the business.
Stayed 1 night in Jul 2020
Response from Hotel Manager on 1 Sept,2020
Dear Ian, Thank you for the fantastic review of El Tiburon Boutique Hotel & Spa, after your recent stay with us. We strive to create the best hospitality experiences for our valued guests. Your comments assure us that, on this occasion, we have truly achieved this objective. Thank you for highlighting our facilities and our staff, specially our staff, know that we will send your warm messages to our team, thank you very much for your words. Without a doubt, we hope to welcome you again to El Tiburon Hotel Boutique & Spa. Best regards, El Tiburon Hotel Boutique & Spa**** Hotel Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from Hotel Manager on 12 Mar,2020
Dear Anonymous, Thanks for sharing your opinion with us on Ebookers after your stay with us. We work very hard to meet the expectations of our customers, and we are glad that this time, we have met the objective. My team and I hope to welcome you back soon, El Tiburon Hotel Boutique & Spa**** Hotel Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice small boutique hotel in a nice area between Torremolinos and Benalmádena marina.
Stayed 4 nights in Oct 2019
Response from Hotel Manager on 2 Sept,2020
Dear Anonymous , Thank you for sharing your opinion with us on Expedia after your stay with us. We work very hard to meet the expectations of our customers, and we are pleased to know that this time, we have met the objective. We are glad to know that the attention of our team and the facilities was to your liking, Thank you for your rating. My team and I look forward to welcoming you back in the near future, Best regards, Hotel Manager El Tiburon Hotel Boutique & Spa ****

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Hotel Manager on 2 Sept,2020
Dear Anonymous , Thank you for staying with us and sharing your wonderful review. My team and I look forward to the pleasure of welcoming you back to El Tiburon Boutique Hotel for another memorable experience. Best regards, El Tiburon Hotel Boutique & Spa**** Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
We would return to this hotel tomorrow if we could. The staff couldn't have been more lovely, the room was clean and comfortable, the atmosphere was great, the location was perfect. The one thing I would have had differently is the in-room lighting, most of which was connected to one switch so I couldn't have a reading light on while my partner was sleeping. But that was a minor complaint for an excellent stay, we will be back again.
Stayed 5 nights in Oct 2019
Response from Hotel Manager on 14 Oct,2019
Dear Guest, Thank you for visiting us and for sharing your experience. We are delighted to read that our colleagues was able to assist you in the best way. I look forward to sharing your feedback with my team and our team team, as I am sure it will further encourage them to fulfill our mission to deliver service beyond expectations. My team and I look forward to the pleasure of welcoming you back to El Tiburón Hotel Boutique & Spa for another memorable experience. Kind regards, Hotel Boutique & Spa El Tiburon Hotel Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, very clean and reau friendly and welcoming staff. We had a standard double room which was quite small but fine for the 4 nights we stayed. The only slight problem was that the walls are really thin so you can hear people coming and going when the doir beeps open or when openong the safe or walking past your room talking but we were lucky that it didn't disturb us too much. We only had breakfast there which was fine and the staff cooked our eggs just how we liked them when we asked. We didn't use the pool or spa but they looked fine. The roof terrace was lovely. Great location, very close to the beach and a short walk to shops and restaurants
Stayed 4 nights in Oct 2019
Response from Hotel Manager on 14 Oct,2019
Dear Guest, Thanks for sharing your opinion with us after your stay with us. We work very hard to meet the expectations of our customers, and we are glad that this time, we have met the objective. And thank you for such an amazing words, specially for our team , know that we will give your message to our team, My team and I hope to see you again in the near future, have a happy weekend. Kind Regards El Tiburon Boutique Hotel & Spa Hotel Manager

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel full of wee nooks and crannies will definitely be back
Stayed 4 nights in Sep 2019
Response from Hotel Manager on 8 Oct,2019
Dear Janette, Thank you for such a great score after your recent stay with us. We work to offer the best service and personalized attention to make you enjoy the best experience, and we are glad to know that, on this occasion, we have achieved it. Our entire team looks forward to welcoming you again soon, Receive best regards, El Tiburón Hotel Boutique & Spa Hotel Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El toubourn
Amazing staff always willing to help had a great few days will go again
Stayed 4 nights in Aug 2019
Response from Hotel Manager on 21 Aug,2019
Dear Brian, Thank you for taking the time to share your experience with us. I am delighted to hear that you enjoyed an exceptional stay with us, and were particularly impressed with the excellent service you encountered. We all take great pride in the grandeur and magnificence of the property, and in the word-class service that we consistently provide our valued guests. Know what we will get your wonderful message to our staf, thank you, We hope to have the pleasure of welcoming you back to El Tiburón Hotel Boutique & Spa again soon. Kind regards, El Tiburón Hotel Boutique & Spa Manager

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
The staff was the best part of the trip. They did an outstanding job! Really close to the beach and restaurants, bars, etc. Highly recommend.
Stayed 1 night in Jul 2019
Response from Hotel Manager on 6 Aug,2019
Dear Tyler, Thank you for sharing your opinion with us, it is very important for us. We are glad to know that another guest is happy and satisfied with the true experience we offer our clients, know that we will send your pleasant comment to our staff, thank you also for positively enhancing all the facilities. We hope to welcome you back at the El Tiburón Hotel Boutique & Spa Have a happy week, Kind regards Hotel Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent boutique hotel close to train station and Torremolinos town.
Stayed 1 night in Jul 2019
Response from Hotel Manager on 6 Aug,2019
Dear Guest, Thank you for sharing your opinion with us, it is very important for us. We are glad to know that another guest is happy and satisfied with the true experience we offer our clients, know that we will send your pleasant comment to our staff, We hope to welcome you back at the El Tiburón Hotel Boutique & Spa We wish you happy week, Kind regards Hotel Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We loved the staff, who were very friendly and helpful. The hotel pool area is lovely and bar service is excellent. We would recommend this hotel.
Stayed 14 nights in Jun 2019
Response from Hotel Manager on 18 Jul,2019
Dear Guest, Thank you for sharing your opinion with us, it is very important for us. We are glad to know that another guest is happy and satisfied with the true experience we offer our clients, know that we will send your pleasant comment to our staff, thank you also for positively enhancing all the facilities. We hope to welcome you back at the El Tiburón Hotel Boutique & Spa Best regards Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Staff were so friendly and helpful they were extremely professional The hotel was so clean I cannot fault this hotel it is better than most 5 star hotels that I have stayed in !
Stayed 4 nights in Apr 2019
Response from Hotel Boutique El Tiburón Manager on 6 May,2019
Dear Guest, Thank you for visiting the El Tiburón Boutique Hotel and for sharing your opinion with us. We are happy to read that you enjoyed your time with us. Our team and I look forward to the pleasure of receiving you again in a memorable experience. Know that we will send your message to all our team, and we are very happy that all our facilities have been to your liking. Best regards, El Tiburón Boutique Hotel

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 3 nights lovely hotel with very friendly staff will return
Stayed 3 nights in Apr 2019
Response from El Tiburón Hotel Boutique on 6 May,2019
Dear Nigel, Thank you for taking the time to share your experience with us. I am delighted to hear that you enjoyed an exceptional stay with us, and were particularly impressed with the excellent service you encountered. We all take great pride in the grandeur and magnificence of the property, and in the word-class service that we consistently provide our valued guests. Know what we will get your wonderful message to our staf, thank you, We hope to have the pleasure of welcoming you back to Hotel Boutique El Tiburón again soon. Kind regards, El Tiburon Hotel Boutique

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place to stay in Torremolinos. Close to shops, cafes, the beach, etc. Lovely pool, lovely room, lovely staff.
Stayed 1 night in Apr 2019
Response from Manager Hotel Boutique El Tiburón on 6 May,2019
Dear Guest, Thank you for taking the time to share your experience with us. I am delighted to hear that you enjoyed an exceptional stay with us, and were particularly impressed with the excellent service you encountered. We all take great pride in the grandeur and magnificence of the property, and in the word-class service that we consistently provide our valued guests. Know what we will get your wonderful message to our staf, thank you, We hope to have the pleasure of welcoming you back to Hotel Boutique El Tiburón again soon. Kind regards, El Tiburon Hotel Boutique

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
This hotel and its staff are exceptional. Nothing was too much trouble for them. We were so well looked after by Nieves who was the most pleasant and accommodating member of staff I’ve ever had in a hotel. She definitely made our stay so much better. The local area has lots of bars and restaurants and it’s a few minutes walk to the beach. Perfect location.
Stayed 3 nights in Apr 2019
Response from Artak V. on 18 Apr,2019
Dear Frances, Thank you for the fantastic review of the El Tiburón Boutique Hotel, after your recent stay with us. We strive to create the best hospitality experiences for our valued guests. Your comments assure us that, on this occasion, we have really achieved this goal. Know that we will send your affectionate messages to our team, specially to Nieves, thank you very much for your words. And we hope that soon you can return to continue enjoying with us a memorable experience. No doubt we hope to welcome you back to Hotel Boutique El Tiburón. Best regards, Reception team Hotel Boutique El Tiburón

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel, highly recommended.
We stayed here for a night, the last night of our holiday as it was fairly close to the train station which links to the airport. We arrived early, about 0930hours and although not expected our room was ready. Room was lovely, very clean and modern with a small balcony which overlooked the pool and terrace areas. Extremely comfortable with everything you need. We only had contact with reception staff who were excellent. Javier was extremely helpful and even offered after ordering our taxi to come out and speak the taxi driver on our behalf in Spanish. Amazing little hotel in a great location in between Torremolinos and Benalmadena, area surrounding the hotel is also lovely. We didn't have breakfast or use the bar so cannot comment. Have already recommended this hotel to friends & family & would definitely come back in the future.
Stayed 1 night in Apr 2019
Response from Artak V. on 18 Apr,2019
Dear Gillian, Thanks for sharing your opinion with us after your stay with us. We work very hard to meet the expectations of our customers, and we are glad that this time, we have met the objective. Thank you for your words about our team and our facilities. And we are happy that you liked a lot our team and you rested really nice, this is the most important thing for us. Know that we will send your warm words to all our team. We hope to see you again in the near future to have again a memorable experience, have a happy week. El Tiburon Boutique Hotel Reception Team

8/10 Good

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic boutique hotel
Fantastic hotel, staff very helpful and eager to please, only criticism is that our room floor 3 a tad small and the neighbouring room had tv very loud. But I will def be staying again.
Stayed 2 nights in Oct 2018
Response from Hotel Boutique El Tiburon on 14 Nov,2018
Dear Guest, Thank you for taking the time to share your experience with us. I am delighted to hear that you enjoyed an exceptional stay with us, and were particularly impressed with the excellent service you encountered. We all take great pride in the grandeur and magnificence of the property, and in the word-class service that we consistently provide our valued guests. Know what we will get your wonderful message to our staf, thank you, We hope to have the pleasure of welcoming you back to Hotel Boutique El Tiburón again soon. Kind regards, El Tiburon Hotel Boutique

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2018
Response from Artak V. on 5 Oct,2018
Dear Guest, Thank you for sharing your review, following your stay with us. We endeavor to provide each of our valued guests with an ultimate hospitality experience and I am glad to know that on this occasion we were able to exceed your expectations. Thank you for choosing to stay with us and we look forward to welcoming you back to El Tiburon Hotel Boutique in the near future. Kind regards, Hotel Boutique El Tiburón

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Short stay
A returning guest for the last 4 years; love the location and lovely pool sun lounge area , the room we got this time was extremely small and wouldn’t like to have stayed in it for more than our 2 nights personally I feel the rooms need a bit of a freshen up the shower was a bit grubby ; lovely girls on reception and bar ; will still return as we like the area and this hotel is ample for the beach .
Stayed 2 nights in Sep 2018
Response from Raúl C on 2 Oct,2018
Dear Margaret, Thank you very much for share your impression about us by booking.com. It was a very pleasure to attend you. we Hope see you soon. Best Regards.

8/10 Good

cs1, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel near all amenities
Last minute few days away. Adult only hotel. Know this area extremely well, so hotel in ideal location. Rooms are small but very clean and comfortable. Centralised air conditioning which is very quiet and efficient.
Stayed 3 nights in Aug 2018
Response from El Tiburón Hotel Boutique on 18 Aug,2018
Thank you very much for your comment, we are glad to know that the hotel has met your expectations, we hope you can return soon and continue enjoying the Costa del Sol, we wish you a happy weekend! Kind Regards!

10/10 Excellent

Jill, Wales,UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel close to the beach
We had 4 nights stay here recently. The staff were very nice, the hotel very good for 3 star. The rooms were on the small side and the bed very hard. However everything else was excellent and breakast excellent value for what was available and nothing was too much trouble. one thing that could be improved easily is availability of pool towels!!!
Stayed 4 nights in Aug 2018
Response from El Tiburón Hotel Boutique on 18 Aug,2018
Dear Jill, thank you very much for such a good assessment of our staff and our facilities. We are happy that everything has been to your liking, we wish you a great week and we hope to see you again soon!

10/10 Excellent

Matt, Harrogate, N Yorks, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great long weekend stay
Friendly and attentive staff, clean, good value/quality hotel, not too far from beach.
Stayed 3 nights in Aug 2018
Response from El Tiburón Hotel Boutique on 18 Aug,2018
Dear Guest, Thank you for sharing your review, following your stay with us. We endeavor to provide each of our valued guests with an ultimate hospitality experience and I am glad to know that on this occasion we were able to exceed your expectations. Thank you for choosing to stay with us and we look forward to welcoming you back to El Tiburon Hotel Boutique in the near future. Kind regards,

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Gem!
Everyone at the front desk were of so much help. Very friendly, knowledgeable, went out of their way to assist us in all we needed. Highly recommend! A definitely returning.
Stayed 1 night in Jun 2018
Response from Artak V. Front Desk Department on 29 Jun,2018
Dear Andre, thank you very much for such a good comment, we are glad to know that everything was to your liking, we hope you can return soon to continue enjoying the beaches of Torremolinos with us, we wish you a happy week and we hope to see you soon, Best regards Reception Team

8/10 Good

Mike, Pickering

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Staff
Great hospitality at a property that is close to the beach.
Stayed 2 nights in Jun 2018
Response from Artak Vardanyan - Front Desk Department on 27 Jun,2018
Dear Mike, thank you very much for choose us for your holidays in Torremolinos, we are happy that you had a really great time with us, we wish you a nice week and we hope that soon you can return to continue enjoying the beach of Torremolinos with us, have a Kind Regards, Reception Team

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at "El Tiburon Hotel Boutique"
The weather was awful the first day and good the second day, but the receptionist was accommodating and friendly. He offered me an umbrella and gave me some advice and ideas about where to have dinner. It's a lovely hotel, near the beach and great local bar and restaurants. The only thing I can make a negative comment about is that during the second night I could hardly sleep due to people coming and going from the rooms and having drinks on the bar. I could hear everything from the room. I do have a more acute hearing that others in general so I don't know if this will happens to others. Great service to the airport.
Response from Camila Carlomagno - Front Desk Manager on 15 Apr,2018
Dear Rosa, Thank you for the time to write some lines about your experience in our Hotel Boutique. We are pleased to read something like this from our staff and facilities. We apologize for the noises, we try people fun but being careful with another guests... We thanks this message, it helps us as to growing up day a day as a lovely hotel. Thank you for your time. We look forward to see you soon! Have a nice day!

10/10 Excellent

Richard, Tipperary. Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to the beach. Quiet area.
Location perfect. A few minutes walk to the promenade. Hotel facilities were great. Lovely sun terraces and almost empty. Very comfortable. Staff very helpful at all times. Lovely comfortable beds and no noise to disturb you.
Stayed 5 nights in Oct 2017
Response from Camila Carlomagno - Front Desk Manager on 14 Nov,2017
Thank you Richard for your lovely review! We are glad to know you stay exceeded your expectations. We hope to welcome again, SOON!!! Best regards!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break in the sun
What a beautiful hotel, decorated to a very high standard with lots of finishing touches so it felt much more like a 4 star than a 3 star. The bed was amazing, extremely comfortable. Great bathroom and power shower. It was a bonus to have a fridge and kettle in room. Would have liked small bottle of water replenished daily as think this would have been a nice touch and also tea/coffee replenished too. We opted for breakfast in the hotel and it was delicious with lots of choice. My favourite was the homemade yogurt with fruit. Coffee was also delicious. Pool was very cold but ok once you got in and we absolutely loved the solarium area. Very comfy sun loungers. The terrace area was also lovely to sit and relax. As we had a late flight we asked if we could keep our room until 5pm but this option wasn't available however we were assured we could get a shower with clean towels etc and we could leave our suitcases. When we asked to have a shower at 4pm we were told this option wasn't available by a different receptionist ( 22/10/ 17) and she was most unhelpful. This is the only negative on a wonderful stay.
Stayed 3 nights in Oct 2017
WAW!! That's a lovely review! Thank you so much! Please, accept our sincere apologies for the misunderstanding with the late check out. If we are full we can not offer you this option. It always depends of the availability. Again, thank you very much for your suggestions helping us to continue improving our services. We hope to welcome you again! Kind Regards,

8/10 Good

Karen, Northern Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
What a surprise to find this hotel nicely tucked away from the hustle and bustle. Excellent position, few minutes walk to cafe's and restaurants. Staff couldn't be more helpful. Rooms are very clean and the bed was extremely comfortable. The pool area is great for relaxing in the sun. Would definitely return.
Stayed 3 nights in Oct 2017
Response from Camila Carlomagno - Front Desk Manager on 25 Oct,2017
WAW! That's a lovely review! Thank you!!! We are so glad you had a nice stay. We are working for our clients to have a good stay and an excellent service. We hope to welcome you again in your next visit to Torremolinos. Thank you for choosing us, regards!!!

8/10 Good

jackie, bradford england

Nice hotel
Was greeted by staff on arrival and shown the room. Standard double small room but adequate no bath or balcony. Breakfast was good and the hotel was quiet. Problem with hairdryer in room which had an American style plug and nowhere to plug in on advising staff of the problem was told it was housekeeping and I had to go out that evening with wet hair. On return an adapter had been placed on it however this also was wrong and another visit to reception eventually got this sorted. Outside is a sign on the road which states no parking reseverdo for hotel el Tiburon does not state this is only for staff so beware we parked there thinking as a guest this would be ok however we had our car towed away. Not sure what had happened we went to reception not very helpful told to go to police a 15 minute walk on arrival we were told the car had been towed away and to go to the loca police another 15 minute walk on arrival we were fined €100 and told to collect the car for another location another 15 minute walk and a fine of €98 a very expensive day. Had we been asked on arrival if we had a car and told that this was staff parking only we would not have parked there. We spoke to reception and asked to speak to the manager who did not speak English he offered us a free lunch which we declined. I felt the situation was not dealt with correctly we were in a foreign country don’t speak the language and they offered no assistance.
Stayed 4 nights in Oct 2017
Response from Camila Carlomagno - Front Desk Manager on 25 Oct,2017
First of all thank you for your time to value our service. The opinion of our customers is very important for us to improve every day. We are very sorry for all the inconveniences you may had during your stay at our hotel, both with the hairdryer and with the parking place. Remember that our reception team is at your disposal for any questions that may arise during your stay in our hotel. About the car, normally guests ask if they can stop there some time, if you do not advise at reception we don't know if the car is yours or not, so we can not help you with the tow truck. Sorry again, and we are at your entire disposal. Have a nice day!

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy walk to all the reastaunts and beach
Stayed 3 nights in Oct 2017
Thank you for your positive comments and we hope to see you soon again!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel. Great staff. Was chosen so that we could be close to the airport.
Stayed 2 nights in Aug 2017
Thanks for choosing Hotel El Tiburon Boutique for your stay during your holidays break in the Sun Coast. Thanks for your beautiful review and marks, It means that you had wonderful times with us and we are so happy for this! Wishing you a happy day, we hope to see you again!

8/10 Good

Hepsiba

Stayed 4 nights in Aug 2022

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien. Me gustaría destacar el debido tan maravilloso de recepción, la señorita Raquel es una trabajadora excelente.
Stayed 2 nights in Jul 2022

8/10 Good

Fatemeh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2021
Response from Front Desk – ​​Hotel El Tiburón Boutique on 18 Jan,2022
Dear Fatameh, first of all thank you very much for your comment and for the excellent evaluation you have left us, for us it is like a reward because it helps us improve every day. Remember that our reception staff is at your disposal to find a possible option for any request you may have. We hope to see you soon back at El Tiburón. Kind regards,

8/10 Good

Marco

Liked: Cleanliness, staff & service
Disliked: Room comfort
Non ho dormito
Le pareti sono trasparenti , i rumori che provengono dalle altre camere fortissimi. Abbiamo chiamato anche la reception ma non sono intervenuti . Ogni volta che si apriva l’acqua di una camera di fianco alla nostra si sentiva un gran rumore . Di fianco a noi hanno fatto il bagno dopo le 23,30 ed era come averlo in camera nostra …
Stayed 1 night in Jan 2022
Response from Front Desk – ​​Hotel El Tiburón Boutique on 18 Jan,2022
Dear Marco, first of all thank you very much for your comment and for the excellent evaluation you have left us, for us it is like a reward because it helps us improve every day. The most important thing is that our guests can feel at home and enjoy their stay to the fullest thus why we take all your comments on board and will do an investigation about what you have mentioned. Remember that our reception staff is at your disposal to find a possible option for any request you may have. We hope to see you soon back at El Tiburón. Kind regards,

2/10 Terrible

Simon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unfriendly and uncooperative staff, a total nightmare and the worst hotel experience I ever made. Stay away from this hotel!
Stayed 3 nights in Dec 2021
Response from Lorena Portillo Front Office Manager on 4 Jan,2022
Good morning Mr Simon, First of all we want to apologize for any incovenience caused. Could you please provide us your e mail adress in order to know what happened and give you a solution? We are very looking forward contacting you. Kindest Regards Lorena Portillo Front Office Manager

6/10 Okay

ALFONSO

Disliked: Room comfort
Stayed 1 night in Dec 2021
Response from Dpto. Recepción – Hotel El Tiburón Boutique & Spa on 18 Jan,2022
Estimado Alfonso, ante todo muchas gracias por su comentario. Nos sorprende ver que no hemos superado sus expectativas y estamos abiertos a cualquier opinión en relación a su estancia que tomaremos en cuenta. Lo más importante es que nuestros huéspedes se puedan sentir como en casa y disfruten de su estancia al máximo. Recuerde que nuestro personal de recepción se encuentra a su disposición para buscar una posible opción a cualquier petición que pueda tener. Esperamos volver a verles pronto de vuelta por El Tiburón. Un cordial saludo,

8/10 Good

Mar

Liked: Staff & service, property conditions & facilities, room comfort
Bueno
En lineas generales buena. Las personas de la recepción excelentes
Stayed 4 nights in Dec 2021
Response from Dpto. Recepción – Hotel El Tiburón Boutique & Spa on 18 Jan,2022
Estimada Mar, ante todo muchas gracias por su comentario y por la excelente valoración que nos ha dejado, para nosotros es como una recompensa pues nos ayuda a mejorar cada día. Gracias por destacar que en líneas generales su estancia fue buena y por hacer especial mención al personal de recepción pues nos esforzamos día tras día en ofrecer un excelente servicio. Lo más importante es que nuestros huéspedes se puedan sentir como en casa y disfruten de su estancia al máximo. Recuerde que nuestro personal de recepción se encuentra a su disposición para buscar una posible opción a cualquier petición que pueda tener. Esperamos volver a verles pronto de vuelta por El Tiburón. Un cordial saludo,

10/10 Excellent

N.P. DE VOOGD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beru
Stayed 2 nights in Dec 2021
Response from Front Desk – ​​Hotel El Tiburón Boutique & Spa on 18 Jan,2022
Dear De Voogd, first of all thank you very much for your comment and for the excellent evaluation you have left us, for us it is like a reward because it helps us improve every day. The most important thing is that our guests can feel at home and enjoy their stay to the fullest. Remember that our reception staff is at your disposal to find a possible option for any request you may have. We are delighted to see that you wish to come back again thus we hope to see you soon back at El Tiburón. Kind regards,

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Dpto. Recepción – Hotel El Tiburón Boutique & Spa on 18 Jan,2022
Estimada Eva, ante todo muchas gracias por su comentario y por la excelente valoración que nos ha dejado, para nosotros es como una recompensa pues nos ayuda a mejorar cada día. Recuerde que nuestro personal de recepción se encuentra a su disposición para buscar una posible opción a cualquier petición que pueda tener. Esperamos volver a verles pronto de vuelta por El Tiburón. Un cordial saludo,

8/10 Good

Martin Skotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel on the outskirts of Torremolinos. Chill atmosphere, good bar and cosy pool area. The hotel is also close to the beach and the promenade with lots of bars, cafes and restaurants. If you don’t have a car and arrive at the airport, you can jump the regional train directly from the airport and go to Montemar. It’s a 20-25 min ride, and from the station you can walk to the hotel in 15-20 minutes.
Stayed 3 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
We had a pleasant stay. good beds good breakfast pool could be a bit cleaner and also the cleaning of the room altogether we had a great stay
Stayed 7 nights in Oct 2021
Response from Lorena on 18 Oct,2021
Dear guest, In first place we are delighted to receive such a positive feedback from you. For us is a true pleasure to discover our guests enjoy their stay the way you did. We take note of your requests to make your stay as pleasant as you expect in the future. Please, do not hesitate to choose us again when you come back to Torremolinos, we would be pleased to keep surprising you. Kind regards, Front Desk Department.

8/10 Good

Negin

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Quick getaway
Nice service, really nice staff. Unfortunately they did not right anything on the website that they don't have massages etc due to the Corona. Cleaning was good also.
Stayed 5 nights in Aug 2021