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Reviews of The Radiant Hotel and Spa

3.5 out of 5
The Radiant Hotel and Spa
Jl. Puri Grenceng 46, Tuban, Bali

Reviews

7.6

Good

Rating 10 - Excellent. 126 out of 547 reviews" "
Rating 8 - Good. 247 out of 547 reviews" "
Rating 6 - Okay. 113 out of 547 reviews" "
Rating 4 - Poor. 35 out of 547 reviews" "
Rating 2 - Terrible. 26 out of 547 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jecelyn

Liked: Amenities, property conditions & facilities
It was quite and the staff were very nice and pleasant.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ace, Lincoln

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place,Great staffs, really friendly. Worth every mile to get here.
Stayed 1 night in Jan 2024

6/10 Okay

Veronika

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Stayed 1 night in Oct 2023

2/10 Terrible

Kamilla Flem

Stayed 1 night in Sep 2023

2/10 Terrible

Kamilla Flem

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
Stayed 1 night in Aug 2023

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down property, and no free airport shuttle
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice big room. Comfortable bed. Great pool, Excellent service.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stay was great, food was not!
Staff: The staff of this hotel was very pleasant to interact with and they were very accommodating. They let me check - in early as I arrived early in the morning, with a fee of course. Food: When it came to the food section, it was not a great experience. The day I arrived and went for breakfast, there was not much to relish but the staff was kind enough to get me a plate of noodles. But the next day, the menu did not look great either. It looked like they were some left overs. My experience with the food was not great. Ambiance: It was pleasant and nice. As far as the ambiance is concerned, it was worth the money
Stayed 2 nights in Mar 2020

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value close to airport.
We always stay at the Radiant resort and spa near the airport, when we first arrive in Bali and when we depart, the free shuttle bus to and from the airport is a must for us. The pools are very welcoming as is the breakfast which had a good variety of foods to choose from. Will definitely stay again, see you next year.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed
Lovely hotel, very close to airport. Good food & short walk to Lippo mall etc
Stayed 1 night in Feb 2020

8/10 Good

Gemm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable stay
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff Awesome food Excellent value for money
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. The staff were friendly and helpful
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with group
The hotel is ok for a short transit from the airport but I would not stay there for a whole holiday in Bali.
Stayed 1 night in Jan 2020

10/10 Excellent

Raelynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here our first night in Bali, it was a great pit stop before we went on to our destination. We were very happy with our stay & wouldve stayed longer had we not already had reservations elsewhere & would go back.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 15 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly friendly and the breakfast was great after a long day of traveling.
Stayed 1 night in Dec 2019
Response from Agus on 18 Dec,2019
Thanks for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Agus on 18 Dec,2019
Thanks for your review

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019
Response from Agus on 27 Nov,2019
Dear Guest, Thanks for your stay and review

6/10 Okay

Verified traveller

Travelled with family
It was good and clean as expected and provided the options.
Stayed 4 nights in Nov 2019
Response from AGUS on 27 Nov,2019
Dear Guest, Thanks for your stay and review

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from AGUS on 27 Nov,2019
Dear Guest, Thanks for your stay and review

10/10 Excellent

Zul, Malaysia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
👍 Fast check-in, Free airport transfer, Great choice of breakfast, Peaceful environment, 3 minutes from airport 👎 Not within walking distance from the city, shower tap can be improved
Stayed 3 nights in Oct 2019
Response from AGUS on 27 Nov,2019
Dear Guest, Thanks for your stay and review

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we were promised pick up from Domestic Terminal, no-one arrived we found out later shuttle went to International, we spoke to the desk the day prior and stated domestic pick up. Used a taxi to get to hotel was charged $30 AUS should have been $3 AUS the front desk didn't want to know about it.
Stayed 1 night in Oct 2019
Response from Management of The Radiant Hotel & Spa on 25 Oct,2019
Dear Anonymous, Thank you for your review and feedback for our hotel. First of all, please accept our apologize for inconvenience caused. Our management are keep moving forward to improve facilities and service in the future. Progressing are step by step for better facilities. Hopefully you have enough time to enjoy our facilities and service in your next holiday. Best regards Management of The Radiant

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport with a free shuttle, transition room meant we got to relax and shower before our flight. Rooms need an update but are clean and comfortable.
Stayed 1 night in Sep 2019
Response from Management of The Radiant Hotel & Spa on 25 Oct,2019
Dear Anonymous, Thank you for your score review. Your advise and comment is very important for us to keep moving forward improve our Hotel facilities and service in the future. Hope you will return back to stay with us in another trip Your Sincerely, Management of The Radiant Hotel & Spa

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Management of The Radiant Hotel & Spa on 22 Oct,2019
Dear Anonymous guest, Thank you for your feedback. Our management are plan to improve facilities and service and your feedback one of important thing that we have to improve in the future. Best Regards The Radiant Hotel Management

6/10 Okay

Grace

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The pool we like, the service not OK cause you cannot order food after 10:00 o'clock in the morning some food is yummy but some food not nice, the room not so quite,because the door have a big gap the bed is thumbs up for us,the toilet not working properly and it need to have a good painter.
Stayed 5 nights in Oct 2019
Response from Management of The Radiant Hotel & Spa on 22 Oct,2019
Dear Grace, Thank you for your review and feedback for us. First we do apologize for any inconvenience situation that happen to you. Your review and advise is very important for us to keep improve Hotel facilities and service in the future. We had inform our related department about this issue and ensure it's not happen again. Hope you will return back to stay with us in another trip. Your Sincerely, Management of The Radiant Hotel & Spa

6/10 Okay

Remy, Australia

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
My family and I stayed here for one night as our flight arrived late at night. We got a courtesy pick up from the airport which was great however we were really disappointed with the cleanliness of this place. The shower towels had stains, the quilt on the spare bed was filthy and unwashed, stains on the curtains,the shower was mouldy, basin cracked, wallpaper coming off the walls and all surfaces were well overdue a clean. The pool area is in disrepair and we didn't take our children as the underwater pool light had exposed electrical wire. I would not stay here again or recommend if cleanliness is something you require.
Stayed 1 night in Oct 2019
Response from Management of The Radiant Hotel & Spa on 22 Oct,2019
Dear Remy, Thank you for your review and feedback. First we do apologize for any inconvenience situation that happen to you. Your review and advise is very important for us to keep improve Hotel facilities and service in the future. We had inform our related department about this issue and ensure it's not happen again. Hope you will return back to stay with us in another trip. Your Sincerely, Management of The Radiant Hotel & Spa

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed for 4 hours, very cheap. No towels in room provided, room had a dank smell that perfume resolved. Airport transfer at 8, but then not arranged. Taxi booked and covered by hotel, left 40 mins later. Disappointed as I then was rushed with no time to have dinner at the airport. Get what you pay for. For transit its fine
Stayed 1 night in Oct 2019
Response from Management of The Radiant Hotel & Spa on 15 Oct,2019
Dear Anonymous, Thank you for your score review. Your advise and comment is very important for us to keep moving forward improve our Hotel facilities and service in the future. Hope you will return back to stay with us in another trip Your Sincerely, Management of The Radiant Hotel & Spa

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Excellent service from collection from the airport to check in and out. Beautiful friendly staff. We booked for 2 adults and 2kids but room only slept 3 really.
Stayed 1 night in Sep 2019
Response from Management of The Radiant Hotel & Spa on 5 Oct,2019
Dear Anonymous, Thank you for your score review. Your advise and comment is very important for us to keep moving forward improve our Hotel facilities and service in the future. Hope you will return back to stay with us in another trip Your Sincerely, Management of The Radiant Hotel & Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from Management of The Radiant Hotel & Spa on 30 Sept,2019
Dear Anonymous, Thank you for your score review. Your advise and comment is very important for us to keep moving forward improve our Hotel facilities and service in the future. Hope you will return back to stay with us in another trip Your Sincerely, Management of The Radiant Hotel & Spa

10/10 Excellent

Conny, SG

Liked: Cleanliness, staff & service
Very close to the airport (10min) with Shuttle services
Stayed 1 night in Sep 2019
Response from Management of The Radiant Hotel & Spa on 30 Sept,2019
Dear Anonymous, Thank you for your score review. Your advise and comment is very important for us to keep moving forward improve our Hotel facilities and service in the future. Hope you will return back to stay with us in another trip Your Sincerely, Management of The Radiant Hotel & Spa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019
Response from Management of The Radiant Hotel & Spa on 27 Sept,2019
Dear Anonymous, Thank you for your score review. Your advise and comment is very important for us to keep moving forward improve our Hotel facilities and service in the future. Hope you will return back to stay with us in another trip Your Sincerely, Management of The Radiant Hotel & Spa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Management of The Radiant Hotel & Spa on 20 Sept,2019
Dear Anonymous, Thank you for your feedback and review Your review and advise is very important for us to keep moving forward improve our Hotel facilities and service in the future. We had coordination with related department regarding this issues and ensure it's not happen again Hope you will return back to stay with us in other trip Your sincerely, Management of The Radiant Hotel & Spa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Lina on 18 Sept,2019
Dear Anonymous, Thank you for your score review. Your advise and comment is very important for us to keep moving forward improve our Hotel facilities and service in the future. Hope you will return back to stay with us in another trip Your Sincerely Management of The Radiant Hotel & Spa

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
The main reason I choose this hotel was for the airport pickup. After a long flight I wanted to get to the hotel easily. The driver did not show up. The number I was given to contact driver in case of a problem was off. I had to pay extra to take a cab and when I arrived at hotel I was told he driver was at airport even though the hotel also could not contact the driver!
Stayed 1 night in Aug 2019
Response from Lina on 16 Sept,2019
Dear Anonymous, Thank you for your feedback and review Your review and advise is very important for us to keep moving forward improve our Hotel facilities and service in the future. We had coordination with related department regarding this issues and ensure it's not happen again Hope you will return back to stay with us in other trip Your sincerely Management of The Radiant Hotel & Spa

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2019
Response from Lina on 9 Sept,2019
Dear Anonymous, Thank you for your score review and feedback Your review and advise is very important for us to keep moving forward improve our Hotel facilities and service. It's more helpful if you can describe your review. Hope you will return back to stay with us in another trip Your Sincerely Management of The Radiant Hotel & Spa

8/10 Good

Siaw Phin

Liked: Cleanliness, staff & service, property conditions & facilities
Bali relaxing trip
Good hotel with reasonable rate. Hotel provided free shuttle pick up and dropoff (have to wait for sometimes to be picked up from international terminal), on site restaurant meeting my expectation. No hairdryer in the room, room feel a little humid.
Stayed 1 night in Sep 2019
Response from Lina on 6 Sept,2019
Dear Siaw Phin, Thank you for your great review and feedback for us. We do apologize if our staff didn't inform you earlier that we are provide hairdryer based on request. Your review and advise is very important for us to keep moving forward improve our hotel facilities and service in the future. Hope you will return back to stay with us in another trip Your Sincerely Management of The Radiant Hotel & Spa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Management of The Radiant Hotel & Spa on 4 Sept,2019
Dear Guest, Thank you for your review and feedback during your stayed. Your review and advise is very important thing for our management to improvement our quality of facilities and service. Hope you will return back to stay with us in another trip Your Sincerely, Management of The Radiant Hotel & Spa

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Very old, poor facility, no lift, shuttle service is slow, hard to get taxi.
Stayed 1 night in Aug 2019
Response from Management of The Radiant Hotel & Spa on 1 Sept,2019
Dear Anonymous guest, Thank you for your review and feedback. First we do apologize for any inconvenience situation that happen to you. Your review and advise is very important for us to keep improve Hotel facilities and service in the future. We had inform our related department about this issue and ensure it's not happen again. Hope you will return back to stay with us in another trip. Your Sincerely, Management of The Radiant Hotel & Spa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Management of The Radiant Hotel & Spa on 30 Aug,2019
Dear Guest, Thank you for your review and feedback during your stayed. Your review and advise is very important thing for our management to improvement our quality of facilities and service. Hope you will return back to stay with us in another trip Your Sincerely, Management of The Radiant Hotel & Spa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good, only once complaint...
Free airport shuttle was great, the check in process was easy, staff very friendly, and breakfast spread is AMAZING. My only complaint was not having hot water in to shower.
Stayed 1 night in Aug 2019
Response from Management of The Radiant Hotel & Spa on 26 Aug,2019
Dear Guest, Thank you for your review and feedback during your stayed. Your review and advise is very important thing for our management to improvement our quality of facilities and service. Hope you will return back to stay with us in another trip Your Sincerely, Management of The Radiant Hotel & Spa

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to the airport, Kuta Beach and Legian Street. Simple clean property with friendly staff. Only minor issue this time is that staff forgot to put towels in the bathroom. Bigger issue is that bathroom floor flooded after the shower was used twice. Drain needs cleaning.
Stayed 1 night in Aug 2019
Response from Management of The Radiant Hotel & Spa on 26 Aug,2019
Dear Anonymous guest, Thank you for your review and feedback. First we do apologize for any inconvenience situation that happen to you. Your review and advise is very important for us to keep improve Hotel facilities and service in the future. We had inform our related department about this issue and ensure it's not happen again. Hope you will return back to stay with us in another trip Your Sincerely Management of The Radiant Hotel & Spa

8/10 Good

Brandi, Detroit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception was very pleasant and helpful. We did have to call to get our shuttle transportation form the hotel which set us back a bit, for sleeping.
Stayed 1 night in Aug 2019
Response from Management of The Radiant Hotel & Spa on 23 Aug,2019
Dear Guest, Thank you for your review and feedback during your stayed. Your review and advise is very important thing for our management to improvement our quality of facilities and service. Hope you will return back to stay with us in another trip Your Sincerely, Management of The Radiant Hotel & Spa