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Hotel Ma'xanab

4.0 star property
Adults-only beachfront hotel with outdoor pool

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Photo gallery for Hotel Ma'xanab

Outdoor pool, open 11:00 AM to 6:00 PM, pool umbrellas, pool loungers
Restaurant
Terrace/patio
Sun deck
Interior detail
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Suite Ground Floor Jungle view

1 bedroom, premium bedding, memory-foam beds, free minibar

Suite Ground Floor Jungle view

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Private pool
Air conditioning
Free minibar items
Separate bedroom
  • 72 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ground Floor Ocean Front

1 bedroom, premium bedding, memory-foam beds, free minibar

Suite Ground Floor Ocean Front

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Private pool
Air conditioning
Free minibar items
Separate bedroom
  • 86 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite 15 Ground floor Garden View

1 bedroom, premium bedding, memory-foam beds, free minibar

Suite 15 Ground floor Garden View

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Separate bedroom
Blackout curtains
  • 72 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite First Floor Garden View

1 bedroom, premium bedding, memory-foam beds, free minibar

Suite First Floor Garden View

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Separate bedroom
Blackout curtains
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ground floor Garden view

1 bedroom, premium bedding, memory-foam beds, free minibar

Suite Ground floor Garden view

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Separate bedroom
Blackout curtains
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First floor Jungle view

1 bedroom, premium bedding, memory-foam beds, free minibar

Suite First floor Jungle view

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Private pool
Air conditioning
Free minibar items
Separate bedroom
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First Floor Ocean Front

1 bedroom, premium bedding, memory-foam beds, free minibar

Suite First Floor Ocean Front

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Private pool
Air conditioning
Free minibar items
Separate bedroom
  • 78 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ground floor Ocean view

1 bedroom, premium bedding, memory-foam beds, free minibar

Suite Ground floor Ocean view

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Private pool
Air conditioning
Free minibar items
Separate bedroom
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First Floor Ocean View

1 bedroom, premium bedding, memory-foam beds, free minibar

Suite First Floor Ocean View

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Private pool
Air conditioning
Free minibar items
Separate bedroom
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Carretera Tulum-Boca Paila, Boca paila Km6.5, Tulum, QROO, 77760

What's nearby

  • Tulum Beach - 5 min walk - 0.5 km
  • Ven a la Luz Sculpture - 19 min walk - 1.6 km
  • Las Palmas Public Beach - 7 min drive - 5.4 km
  • Playa Paraiso - 8 min drive - 6.1 km
  • Tulum Mayan Ruins - 13 min drive - 10.6 km

Getting around

  • Tulum Intl. Airport (TQO) - 55 min drive

Restaurants

  • ‪Checkpoint Ciao - ‬14 min walk
  • ‪Chambao - ‬6 min walk
  • ‪Holy Deer Café by Deer Tulum - ‬13 min walk
  • ‪Taboo Beach Club - ‬6 min walk
  • ‪Ziggys Beach Club - ‬10 min walk

About this property

Hotel Ma'xanab

Upscale hotel near Tulum Beach
Consider a stay at Hotel Ma'xanab and take advantage of free cooked-to-order breakfast, a beach bar and a terrace. This hotel is a great place to bask in the sun with a white sand beach and beach massages. Treat yourself to a body treatment, a sports massage or a body scrub at the on-site spa. Free in-room WiFi is available to all guests, along with a garden and a bar.
Additional perks include:
  • An outdoor pool with sunloungers and pool umbrellas
  • Free self-parking
  • Bike hire, outdoor furniture and beach towels
  • Beach umbrellas, multilingual staff and concierge services
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms are individually furnished, and feature comforts, such as premium bedding and furnished balconies, as well as perks, such as laptop-friendly workspaces and air conditioning.
More amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • Furnished balconies or patios, wardrobes/cupboards and separate dining areas

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • No lift

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 2:00 AM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 11:00 AM to 6:00 PM
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Ma'xanab Hotel
Hotel Ma'xanab Tulum
Hotel Ma'xanab Hotel Tulum

Frequently asked questions

Does Hotel Ma'xanab have a pool?

Yes, this property has an outdoor pool. Pool access is from 11:00 AM to 6:00 PM.

Is Hotel Ma'xanab pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Ma'xanab?

Self-parking is free at this property.

What time is check-in at Hotel Ma'xanab?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Ma'xanab?

Checkout is at noon.

Where is Hotel Ma'xanab located?

Nestled on the beach, this Zona Hotelera hotel is within 1 mi (2 km) of Ven a la Luz Sculpture and Tulum Beach. Tulum National Park and Jaguar Park are also within 2 miles (3 km).

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Hotel Ma'xanab Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 323 out of 349 reviews
Rating 8 - Good. 16 out of 349 reviews
Rating 6 - Okay. 3 out of 349 reviews
Rating 4 - Poor. 4 out of 349 reviews
Rating 2 - Terrible. 3 out of 349 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10

The hotel was amazing, staff were helpful, room was perfect and beyond luxurious. Best hotel we have stayed in for a long time.
Stayed 3 nights in May 2025

8/10

Property was nice!! Convenient and within walking distance for food and activities
Stayed 4 nights in Apr 2025

10/10

Very nice hotel and very friendly staff
Stayed 1 night in Feb 2025

10/10

The best experiences in Tulum start here and with the amazingly helpful staff at hotel Ma’ Xanab
Stayed 6 nights in Feb 2025

8/10

The hotel is small and there were never a lot of guests around which was exactly what we wanted. Staff are extremely friendly and helpful with anything you need which was appreciated as it was our first time in the area and needed assistance navigating the area, booking day trips, etc. A few “cons” for us: The menu is fairly small and got sick of breakfast options by the end of the week. The hotel “gym” is very limited.
Stayed 5 nights in May 2025

10/10

Hands down one of the best hotel experiences I have ever had in the world. Clean, beautiful aesthetic, friendly over the top accommodating staff. The food was also absolutely to die for. I also will be breaking my go to high end European bath products and will be buying the brand they use here called loredana. I will absolutely be back. We also walked off resort every evening very late and felt totally safe.
Stayed 4 nights in May 2025

10/10

Our experience during our stay was nothing short of amazing. The hotel staff were extremely friendly and easily accessible. The hotel room was very spacious and clean. The beach access and amenities make this hotel stay totally worth it.
Stayed 3 nights in Feb 2025

10/10

What a wonderfully helpful bunch! Always a smile and always eager to help—and we probably went a little overboard asking for help. Great beach, great food and great location too. Highly recommend!
Stayed 5 nights in Feb 2025

10/10

My husband and I stayed for a week and loved this property! The rooms were clean and very comfortable and our beach view superb! The staff were attentive and extremely helpful. They recommended many restaurants that were all fantastic!
Stayed 7 nights in Feb 2025

10/10

This property is absolutely incredible. Amazing staff, amazing food, amazing rooms and a pristine beach with very comfortable loungers with plenty of shade. We’ve stayed in places all over the world and this is an absolutely top class boutique hotel.
Stayed 4 nights in Jan 2025

10/10

Great small boutique hotel in a good location. Close to all the hot spots in Tulum but no loud clubs immediately nearby, which is nice. Staff is friendly and helpful. Service is excellent in the room, at the restaurant, and on the beach. Restaurant food was good, both for breakfast and for lunch service on the beach. This was our second stay at Hotel Ma'xanab and it was great both times. We will go back.
Stayed 2 nights in Feb 2025

10/10

When we first entered the hotel, we were a little disappointment because of the seaweed on the beach to find out that it was down the whole coast anyway however, our choice to stay at this hotel was an unbelievable experience. Probably one of the cleanest hotels I've ever stayed out in my entire life. The staff was so kind and respectable and couldn't do enough for us, and also only ate lunch there, but the food was incredible. I would definitely recommend it.
Stayed 5 nights in Mar 2025

10/10

Excellent property and the staff are beyond excellent. Highly recommend. All the food is amazing at the hotel, specially the hamachi and mixed ceviche.
Stayed 4 nights in Jan 2025

10/10

Very Beautiful hotel. I never experienced staying on a place like this before. Totally worked it. All the staff is super friendly, begining with Fabiola, her service was outstanding, she made us feel like home ever since we arrived. Also the other 2 (apologies for not remembering their names) persons working at reception helped us a lot with recommendations and also with reservations for nice restaurants. As well as the waiters and staff working at the restaurant, Beach and pool especially Mario, Leo and Milo. We definitely have to come back to Ma'xanab 🙌 we really relaxed and enjoyed our stay. Like other reviews said, every penny spent at Ma'xanab is totally worked it.
Stayed 5 nights in Apr 2025

10/10

Worth every penny. It is tucked away in Tulum, close to some delicious restaurants. But if you never leave the hotel, you won’t be disappointed. The staff is so friendly and attentive. The service is quick and reliable. Let me tell you about the food…so delicious. Free breakfast in the room every morning, divine! Had a small pool and bed outside, which was amazing. Couldn’t recommend more…it was perfect!
Stayed 5 nights in Mar 2025

10/10

Fantastic property with high quality staff.
Stayed 6 nights in Oct 2024

10/10

Great place to stay, 💯recommended
Stayed 3 nights in Jun 2024

10/10

We had an amazing time at the property! The room was great, the food was amazing and the staff were so friendly and helpful. It was only a short walk from a lot of the main restaurants and shops. Highly recommend!
Stayed 3 nights in Dec 2024

10/10

Hotel Ma'xanab is a charming boutique hotel with a spectacular beachfront. The rooms in particular are lovely - large and stylishly fit out; ours came with a plant-filled terrace and plunge pool. The real stand-out about this hotel, however, is the staff. They are exceedingly accommodating and knowledgeable. Particular shout-outs to Jose, Milo, Diego and the rest of the reception staff. We would highly recommend this hotel.
Stayed 6 nights in Feb 2025

4/10

Not worth the higher price vs some of the other hotels on the main road. The shower was facing the backyard with no way to cover the glass so someone on the balcony on the room next to us could see us naked. Power went out so AC stopped working. Breakfast was delicious, welcome drink was nonalcoholic.
Stayed 2 nights in Feb 2025

10/10

Great hotel , clean and well taken care of . Staff very nice and welcoming . I highly recommend it!
Stayed 5 nights in Oct 2024

10/10

Really lovely hotel with wonderful staff. Truly relaxing and the restaurant is excellent. The staff at the front desk went above and beyond, always contactable and happy to organise anything and everything!
Stayed 4 nights in Sep 2024

10/10

Very friendly staff. Very good service, and clean. Best stay in Tulum!
Stayed 2 nights in Sep 2024

10/10

This hotel is wonderful. The staff are exceptional. The food was fresh and local specifically the ceviche was unbelievable! The breakfast included was ver nice touch.
Stayed 4 nights in Oct 2024

10/10

Super hotel - best staff you can get!
Stayed 3 nights in Oct 2024