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Reviews of Palais Bayram

5 out of 5
Palais Bayram
6, Rue des Andalous, Bab Menara, Tunis

Reviews

8.4

Very good

Rating 10 - Excellent. 45 out of 81 reviews" "
Rating 8 - Good. 19 out of 81 reviews" "
Rating 6 - Okay. 7 out of 81 reviews" "
Rating 4 - Poor. 8 out of 81 reviews" "
Rating 2 - Terrible. 2 out of 81 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Amir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely former palace in the old medina of Tunis with beautiful spacious rooms. Hotel is not by the road so it's a bit of a walk, slightly difficult to find as well if you do not have a GPS. Overall, great hotel and room with a great location walking distance to the medina and grand mosque in Tunis.
Stayed 3 nights in Feb 2024

10/10 Excellent

Kristian

Stayed 1 night in Nov 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jul 2023

10/10 Excellent

Neil

Liked: Staff & service, property conditions & facilities
Place is absolutely gorgeous. Staff give 110 percent effort.
Stayed 3 nights in Aug 2022

2/10 Terrible

Shehzeen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2022
Response from SAIHI on 2 Aug,2022
Great Day , Kindly be aware that the guest had a bad experience in a previous hotel , they call us to sned someone to help her with her luggages witch is not our dutie and we accept and send a bell boy to the destination , problems began when the receptionnist told the guest that the bell boy said nasty word (according to her ) to the guest , wich is not true and we demand to the guset to go back immediately to check that what receptionnist was saying is wrong but she refuse ! All in all as PALAIS BAYREM HOTEL , the feed back of our guest are a witness that we are the leader in our zone

10/10 Excellent

Hashim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent everything
Stayed 2 nights in Dec 2021

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful historic building with very elegant and aesthetic decorations. The hammam is gorgeous- quiet, private, clean and so luxurious. One of the best experiences of my vacation. The staff were very kind, welcoming and accommodating. As a solo female traveller this was one of the hotels where I felt most comfortable.
Stayed 1 night in Dec 2021

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from palais bayram on 25 Jun,2021
Thank you Sir,we hope to see you among us next time. Bayram palace team.

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very beautiful historic hotel with a perfect location in an old Medina. Very easy to walk to all areas. The restaurant is beautiful and the food is delicious. All employees were very helpful and courteous. The room was very spacious and decorated in French colonial style. The bathroom had a lovely clawed footed tub with hand held shower.
Stayed 1 night in Jan 2020

8/10 Good

Vincent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinary architecture!
Stayed 4 nights in Dec 2019

10/10 Excellent

Beverly, Portland, ME

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous old palace in the Medina. We enjoyed th Hammam as well as our dinner in their restaurant. The breakfast was huge and super tasty. Staff was super helpful helping us with everything.
Stayed 1 night in Dec 2019

4/10 Poor

Misada

Travelled with group
Disliked: Property conditions & facilities, room comfort
I was not impressed by the condition of rooms, bed was not comfy..mosquitos inside, smelly toilet .noisy air refresher. When i arrived the receptionist asked for cigaret! When dinning the waiter kept asking personal questions! It was not a pleasant stay at all. With a 110$ i could have had an amazing hotel somewhere else. Anyway, they need to invest more in educating their staff how to behave (the males mainly). Food was good btw in their resto.
Stayed 1 night in Nov 2019
Response from PALAIS BAYRAM on 27 Nov,2019
Dear Mrs. Misada We have been extremely sorry to read your negative remarks and appreciations, which were so different from the satisfaction you expressed genuinely in front of our reception personnel (one male, one female) when you arrived. You choose Room N° 12 (25m2) with German art’deco authentic furniture, an original half-buried vaulted bathroom and a private patio (around 28m2). Obviously, nobody “asked for cigaret”, which would have been a most improper attitude vis-à-vis ladies-customers and, more than that, in a strictly non-smoking hotel. Our Maître-d’hôtel and Waiter are, as most local staff in this country, service-minded, polite and discreet persons, whom we know well. We receive quite often ladies from the Middle-East and Gulf-States, who are satisfied with their stay, as it seemed to us you personally were as well; as far as your she-friend is concerned, we do not know because Tunisian people are generally not caring about hotels for foreigners, yet they love this type of mansion. Thus, at the end of a full day of working-meetings and checkings, the whole of Palais-Bayram’s team regrettably share the opinion that the low rating and depreciatory comments were not necessarily coming from you, but may have been suggested to you.(27/11/2019)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stayed 2 nights in Sep 2019

6/10 Okay

Vijay

Liked: Cleanliness
Just one time stay
Great food Internet not working Smells bad street of hotel Parking problem
Stayed 1 night in Sep 2019
Response from Aouni Saifeddine on 14 Nov,2019
I want to thank you on behalf of all the staff for your visit, and we are very pleased that you had a completely surrounded holiday with us. Your review regarding the bedding was smells and Internet not working, we of course take it into consideration and forwarded it to the appropriate department. Looking forward to welcoming you back soon. Best regards Aouni Saifeddine

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Poor customer service. In the morning I needed to iron my clothes and was told to wait till the housekeeper reports to work. She eventually arrived around 9am.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention to cultural authenticity with modern amenities such as washroom. Right in the Medina. Excellent restaurant on premises serving authentic Tunisian food. Dining room is spectacular cave like ambiance. Staff were very hospitable and helpful.
Stayed 2 nights in Jun 2019
Response from palais bayram on 25 Aug,2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Unique and special property. Incompetent staff who doesn't know what is available at the souk and what time it opens, I lost half a day by 3 memebers of staff giving me the wrong advice.
Stayed 2 nights in Jun 2019

2/10 Terrible

Julia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never-ever again!
I travel a lot, for work and for fun. But this was one of the worst experiences! So, lets start with location. Yes, it is in the middle of Medina of Tunis, but I wasn't expecting it to be so dirty. To say dirty is to say nothing! Room. Blue room, not really cheap, nice colour, nice size. No more remarks with adjective "nice". Big bathroom, but so useless. No shower, no space to place your towel, no any shelves for your toilet bag of so. First thing I did in the room - tried to open the second window. It was my mistake - behind the window I found 2.5-3m high mountain of stinky rubbish! Empty restaurant with an average food. SPA - another dirty place. I didn't dare to enter the pool - water was grey and greasy. I don't want even talk about massage, etc...
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent food. Lovely staff. Perfect location. Would be nice if there were chairs in the courtyard to sit and read.
Stayed 3 nights in Apr 2019

10/10 Excellent

Evangelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! The stuff was very friendly and accommodating. The service was amazing! The location of the hotel is very central. The rooms were clean. Overall, I had a proper 5 start hotel service. I totally recommend it!
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
I didn’t like my first room. It was dark, not very nice, it seemed very dreary. The water pressure wasn’t good ether. After two nights there they moved me to another room which was much nicer. However the one thing that I found to be very unfortunate is that they charged me for a breakfast daily. I couldn’t pull up my reservation when I arrived so I asked the front desk person if breakfast was included in my rate as I didn’t remember (I always ask just to confirm) and he said it was. He even told me the times. However when I went to check out there was a charge for breakfast there for my entire stay which was very wrong - I try to explain to the woman in the front that he gave me false information but they did not want to help or accommodate in anyway. I didn’t even eat a full breakfast every day, the first day I only had a coffee and a croissant because I didn’t have time to eat. had I known that this was going to be the case I would’ve gotten a much better breakfast in the Medina and paid half the price. I have no problem paying for services rendered but when the hotel gives you false information I find this to be very misleading. And then does not accommodate when you try to explain. As a gold VIP member, I expected more.
Stayed 5 nights in Feb 2019
Response from Myriam on 20 Feb,2019
Dear Guest , We would like to thank you for being so kind as to spend a few minutes of your time sharing your comments on your last visit. We are sorry to hear that our services did not fully meet your expectations and be assured that we attach great importance to any comments and consider seriously to remedy any failure. Best regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and the tiling of the walls is excellent. It is in the Medina so parking is your own scramble and a few blocks away. The setting for dinner is architecturally spectacular with good live music, but the food was not so great.
Stayed 3 nights in Feb 2019
Response from Myriam on 20 Feb,2019
Dear Guest, We thank you for taking the time to post your comments about your last stay with us, these will be shared among our team. Be sure that we take your remak into consideration. We truly hope to welcome you soon again at PALAIS BAYRAM Best regards

6/10 Okay

Charles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A car or taxi cannot get there! Need to carry lugg
Although my time here was short, I have a few things I think would benefit the future traveler. 1. U cannot get to that place by car, the streets are very narrow as it is inside an ancient Medina and the streets are cobble stone. The hotel did not have a dolly or luggage transport and we hadn’t to haul our many bags in. 2. Our room we booked with the one with the golden beds, 2 queen beds, and they tried to pull a fast one saying no we booked the regular room. So after going into the regular room which smelled of mildew to the point you were choking we showed them our email of the confirmation of our upgraded rooms. We also had to haul our luggage up the stairs no elevators and few staff. 3. Food is EXPENSIVE and not tastey or fresh. We came in the morning and they had dishes sitting out all night. 4. Our upgraded room was dirty there was a bath robe belt on a chair which led me to believe that the room was not properly cleaned. We arrived late and we just wanted to rest. 5. Staff is helpful and speaks English although I have stayed at other resorts in Tunis I would suggest four seasons as the price is similar but quality is completely different . I guess 5 stars I. A third world country is suspect 6. Great lighting for photographs etc but those photos posted on website are misleading as the rooms are not as spacious or comfortable as they seem
Stayed 1 night in Jan 2019
Response from Myriam on 6 Jan,2019
Dear Guest , We would like to thank you for being so kind as to spend a few minutes of your time sharing your comments on your last visit. We are sorry to hear that our services did not fully meet your expectations and be assured that we attach great importance to any comments and consider seriously to remedy any failure. Best regards,

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2018
Response from Myriam on 2 Jan,2019
Dear guest thank you for your review and we look forward to having the pleasure to welcome you again at the PALAIS BAYRAM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once in a lifetime...
A beautiful period property, with Italian touches, and marble bathroom fittings. I had the grand suite, with every intricate detail catered for - barber rugs, opulent bedding and restored fixtures and fittings. A most delightful stay.
Stayed 1 night in Dec 2018
Response from Myriam on 31 Dec,2018
Dear Guest We thank you for taking the time to post this comment, Again thank you and we look forward to having the pleasure to welcome you again at the PALAIS BAYRAM. Excellent day

10/10 Excellent

Osman, South Carolina, USA

Liked: Cleanliness, staff & service, room comfort
Unique experience, A converted palace, each room is different, Authentic decoration and furniture, VERY FRIENDLY STAFF. In the heart of the old town, need to walk 5 minutes to and from the hotel to the main streets.
Stayed 2 nights in Sep 2018
Response from MK on 7 Nov,2018
We thank you for your comment and hope to see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! Heythem and Mahedi were wonderful!
Stayed 4 nights in Oct 2018
Response from PB on 7 Nov,2018
We Thank you for yor comment and hope to see you soon. Mehdi

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing rooms
The rooms were amazing. Huge and very high ceilings. Very traditional and in a beautiful palace. The service was good and breakfast plenty. The location is right in the centre of the Medina. However struggled to find restaurants open at night it is very quite there.
Stayed 3 nights in Oct 2018
Response from PB on 8 Nov,2018
We thank you for your comment and hope to see you soon. Best Regards

10/10 Excellent

Osman, Greenville, SC, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of a kind place. A converted palace. Each room is different. Within the ancient part of town. Pleasant walk from main are but cobblestone streets. Highly recommended.
Stayed 1 night in Sep 2018
Response from Palais Bayram on 26 Oct,2018
We would like to thank you for your review.

10/10 Excellent

Grace

Absolutely lovely!
This hotel was beautiful, clean, quiet, atmospheric. Really lovely. Service was nice. The only SMALL complaint would be the breakfast, which was huge and varied and,way too much food,and for $15 a little pricey.
Stayed 2 nights in Sep 2018
Response from PB on 8 Nov,2018
We thank you for your comment and hope to see you soon. Best Regards

8/10 Good

Verified traveller

Liked: Room comfort
Very pleasant experience. Lovely charming boutique hotel. Breakfast great. Shopping in the souq just outside the hotel was great
Stayed 3 nights in Apr 2018

10/10 Excellent

Chris, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully restored palace in the medina
Really enjoyed staying in the heart of the old town. The staff was helpful with transportation, the rooms were clean and full of character. Would recommend it in a heartbeat, with one side note, if you want to be near all the tourist attractions and the beach, this is not the place. That said, taxis are cheap and plenty.
Stayed 3 nights in Mar 2018

4/10 Poor

Georgie, somewhere else

Disliked: Property conditions & facilities
A back alley hotel
Very disappointing and pretentious little hotel trying to be class; and failing. The hotel is in the Medina and thus customers are more or less obliged to stay put, especially in the evenings. The Medina itself offers limited and basic eating facilities unless you are prepared to brave taxis and travel out. The hotel restaurant serves only a few dishes, so after a long stay, the food becomes monotonous. The lack of any alcohol, even a can of beer seemed odd in a tourist hotel (when in Rome?). The hotel is rambling and cold. The lack of adequate space heaters makes this a difficult stay, especially for the young and elderly. Watch out when you pay your bill. I was double charges on a coupe of breakfasts and overcharged on the others. How a croissant and coffee equates to $14, I fail to understand. Good luck all who enter here .... I will not be back.
Stayed 6 nights in Dec 2017

6/10 Okay

John

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Lots of charm, but little else.
The hotel is a converted pasha's palace, retaining a considerable amount of charm, pleasing decor, and ambiance. However, it is uncomfortable and erratically furnished. The public spaces are extremely cold, and where there are heating units, the staff does not turn them on. Rooms are also cold. Given its drawbacks, the hotel is far too expensive.
Stayed 8 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful experience to stay in a stunning old world palace in the Tunis Medina.
Stayed 1 night in Nov 2017

8/10 Good

Sam, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities
Difficult to get to, but once there, it's quite unique. My room (standard) was small. but the upgrade suite is well worth it
Stayed 1 night in Sep 2017

8/10 Good

Sam, KSA

Liked: Staff & service
Nice hotel inside the old city
- my experience in this hotel was in overall excellent - you feel like home - the hotel is old style (furniture and atmosphere) as 18th century but all you need is there. - staff are very nice and very helpful.
Stayed 4 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opulent spacious rooms in the old Medina
Delightful stay with helpful, pleasant staff and an excellent restaurant.

4/10 Poor

yves

Liked: Cleanliness
Disliked: Room comfort
Hidden Palace in Medina
We didnt had warm water in room. So they moved us to a 1 pers room with very small bed which was very uncomfortable. The day after we moved again to a normal 2 pers. bedroom. The area is scary at evening because no one is around. Ontop the Medina(where the hotel is located) is a maze and not easy to find. (no direct access with taxi's)

10/10 Excellent

March

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully restored traditional property
Palais Bayram is a beautifully restored traditional property in the heart of the medina. The staff is very responsive and friendly and we used both their driver and guide for excursions outside the city. The on-site hammam is a great bonus, one of the best we've ever experienced in the Arab world in beautiful facilities with privacy. It was a pleasure to stay here from the moment we arrived to the moment we left. We felt safe walking around the medina during the day and evening.

10/10 Excellent

ban nee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Design with Special Room
Great design with very special room with full ammenties of 5 star. Helpful Manager, reception, staff. Not accept credit card payment is disadvantage.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hidden gem
Great staff, great room, comfy bed. Quiet.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in tunis
Great staff, great place, 5 star.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I've stayed in a long time
What a wonderful hotel. It is the place to stay in Tunis! Staff were excellent and went out of there way to help. Lady at check in gave me a tour. I even had breakfast with one of the owners his name Jean Pierre. I couldn't be happier

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
galal
very nice hotel - historical enviroment - exeptional rooms

10/10 Excellent

Eric, Rome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique Boutique!
Palais Bayram is a unique boutique hotel located in the older part of Tunis in a palace that is being renovated and filled with period antique pieces. The rooms are spacious. The hotel staff is very polite, well-trained and attentive. I found my stay to be an extraordinarily good value, particularly given the historical venue.

10/10 Excellent

Jerry Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Best hotel in Tunis! Best manager Amir! Strongly recommended.

10/10 Excellent

TAKAYASU

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Nov 2023